An Post

clothes hanger · 01-09-2021 09:29AM

Do items from other European countries go through customs does anyone know?

whiterebel · 01-09-2021 09:57AM

From the EU they don't need to clear customs, but they can open an dissect any package on arrival. Anything from aa non-EU country needs to be cleared through customs.

clothes hanger · 01-09-2021 10:29AM

Thank you so would the status 'assessed by customs' mean package is opened for inspection? I've never had that tracking status on by An Post before

Jordo1993 · 01-09-2021 10:27PM

https://www.boards.ie/discussion/comment/117822456#Comment_117822456

It went back to America, delivered in Huntingdon Beach California for final delivery by agent whatever the hell that means it was sent a month ago tomorrow, seller is located in Vegas and has said he's received nothing. I've bought items from this guy before with no issue. Over a month, for a t-shirt what the actual f**k

fdevine · 02-09-2021 10:40AM

https://www.boards.ie/discussion/comment/117797222#Comment_117797222

Had a package with value of €17.50 (mymemory.ie) shipped from Switzerland. Got an email advising c.€7.50 in charges. Vendor refunded all charges without question. Delivery time, in total, was no longer than before July 1st

That said, I've have a small package that's now been "sorted" ~~four~~ six times in two weeks with two of those being today. Unlikely to have the correct declaration on it TBH but previous identical package was delivered having been sorted three times and came with a yellow warning label re insufficient declaration. Third package had its first sorting yesterday so we'll see how that goes......🙄

harr · 05-09-2021 09:41AM

How long are people waiting for deliveries once it gets to Dublin ? Have an item posted from U.K. and it’s in Dublin last two weeks . All tax and fees are paid through the seller so nothing to be paid .

It’s only a small item but important I have it before middle of September as it’s needed for a project I am doing . Here’s me thinking I ordered it in plenty of time .

fdevine · 06-09-2021 10:51AM

https://www.boards.ie/discussion/comment/117848707#Comment_117848707

I'm into week three now - first sorted 20th August - sixth sorting 2nd September & nothing since. Brexit/COVID/EU/Customs all being cited as causes

whiterebel · 07-09-2021 12:24PM

Join the queue......https://www.boards.ie/discussion/2058200515/an-post-returning-packages-from-outside-the-eu#latest

ShayNanigan · 07-09-2021 02:22PM

I don't know if I'm just being impatient or should I worry... Ordered a birthday present from France and it left the country on Thursday 2nd. No tracking information since. It was sent as registered international letter (requiring signature) which in hindsight might have been a bad idea and probably should have asked the seller to look into courier firms but I thought it would be fine as it has before. I don't know whether the letter will go straight to Dublin or travel via UK. Technically it's not delayed yet as the seller said it might take 3 to 7 work days to arrive but all these posts here about delays, parcels being sent back etc. make me worry.

Darc19 · 07-09-2021 02:29PM

https://www.boards.ie/discussion/comment/117858506#Comment_117858506

Why would it travel via the UK? All mail goes via air.

Even if it went ground and travelled through the UK, it would make no difference

With a continued reduced air capacity, post can still have a couple of days delay. When it says "it has left france", it only means it has been scanned into dispatch, sort of like you going through security at an airport after checking in, but you still await the boarding and take-off.

Your next scan will be when it is sorted in dublin mail centre

ShayNanigan · 07-09-2021 02:58PM

Well that's what I thought as well, why would it travel via the UK, but you never know. Stranger things have happened.

I know, probably should just wait patiently but you know how it is when you're expecting something.

copacetic · 13-09-2021 01:08PM

Can’t get through to an post at all on the phone, their ‘chat bot’ is useless and web form not answered. I paid customs on a package over a week ago, but it hasn’t moved from ‘sorted’ status. Is it safe to assume that if they charged me 50€ customs they are happy with the documents etc and will eventually get around to delivering it? Their quotes in the press blaming everyone else for delays don’t seem to apply in this case? The sorted status itself only came up about a week after the item arrived in Ireland. It was a 48hr expected delivery from UK!

is there anything at all to try except wait and check tracking vainly every few hours?

Lamina · 14-09-2021 09:13PM

Hi all,

I'm waiting on three different packages. There was no updates at all on the tracking since they were in Dublin. Assuming nothing was coming, I wasn't home Friday morning and came back to a missed delivery notice. No tracking number on the notice or anything so I've no clue what I missed. Also no updates on the tracker until yesterday. Yesterday and today I've got a "Your delivery is in Cork City D.S.U" update for all my packages. No missed delivery update or anything. I'm assuming those updates mean they are holding your package after missed delivery? Haven't been able to get through to them. I arranged redelivery through their website, do they even pay attention to that?

Exclamation Marc · 14-09-2021 11:21PM

Have received two customs payment requests from An Post this week for items already delivered...

Anyone else had this? Feel like I should just ignore it given I have the post.

whiterebel · 14-09-2021 11:28PM

It has been paid out on your behalf, why wouldn't you pay it? The more that happens the more likely that charges are increased to cover non-payers.

copacetic · 15-09-2021 10:11AM

https://www.boards.ie/discussion/comment/117884564#Comment_117884564

My item arrived this morning, about 13 days since it hit Ireland, terrible service, but lucky based on others experience.

WestWicklow1 · 16-09-2021 01:56PM

Apologies, if this has been mentioned before....

I have a package coming from the US via USPS. The last tracking entry is...

September 5, 2021, 8:29 am

Departed

DUBLIN, IRELAND

Your item departed a transfer airport in DUBLIN, IRELAND on September 5, 2021 at 8:29 am. The item is currently in transit to the destination.

There is no mention of the tracking number with An Post. There will be VAT etc. to be paid.

My question is, is this kind of delay (11 days now) usual at the moment?

whiterebel · 16-09-2021 02:08PM

Go back to my post 10 posts before yours.

WestWicklow1 · 16-09-2021 09:44PM

https://www.boards.ie/discussion/comment/117899438#Comment_117899438

I saw that. The difference is that you know where yours is and as I said, there is no sign of mine on An Post's tracking.

How long after yours arrived in Ireland did it appear on An Post's tracking?

whiterebel · 16-09-2021 10:00PM

https://www.boards.ie/discussion/comment/117901520#Comment_117901520

That thread i linked is for parcels that are being sent back to the US, UK, Japan, Australia with no attempt to clear customs…….Som people had tracking up until it disappeared once it was sent back.

WestWicklow1 · 17-09-2021 11:19AM

https://www.boards.ie/discussion/comment/117902079#Comment_117902079

You're dead right. I've been getting updates from USPS but they stopped once it reached Ireland. An Post's tracking never had an entry for it.

This morning I got an update from USPS to say it was back in the US :(

Exclamation Marc · 17-09-2021 12:41PM

https://www.boards.ie/discussion/comment/117892757#Comment_117892757

It was more of a procedural point - what are they going to do if I don't pay? They can't seize it.

One item is delivered and I get a subsequent customs notice; and a second item (that is exactly the same) is then held up with a customs notice; its a lottery. And I've a third item that was delivered but the subsequent notice came four days later noting it'll be returned unless I pay customs.

whiterebel · 17-09-2021 01:14PM

Depends on how organised An Post are. Any of the other couriers would red flag you next time and hold the next shipment until both are paid for.

Night owl gal · 17-09-2021 06:10PM

Hi folks

Just wondering if an post contact you if have to pay a customs fee on a parcel? I noticed a parcel has appeared on the an post tracking. It says details have been sent to me, but haven't received any email, text etc

Sparkling Gamorreans · 17-09-2021 06:15PM

https://www.boards.ie/discussion/comment/117905220#Comment_117905220

They e-mail and/or text you a notification and required reference to be able to pay on their website. You might want to reach out to them if it seems you didn't get either.

Exclamation Marc · 17-09-2021 06:31PM

That's if the forms are correct. You may not even get a chance to pay it if the mystical customs forms were not filled out correctly.

Night owl gal · 19-09-2021 05:49PM

https://www.boards.ie/discussion/comment/117905233#Comment_117905233

Thanks for your reply 😀

Sparkling Gamorreans · 19-09-2021 06:37PM

https://www.boards.ie/discussion/comment/117912069#Comment_117912069

Any luck sorting it out?

Night owl gal · 19-09-2021 08:13PM

https://www.boards.ie/discussion/comment/117912254#Comment_117912254

Nope, will try the live chat tomorrow, I've heard nothing from them anyway

Night owl gal · 20-09-2021 02:29PM

Hi, anyone know what time the live chat finishes at in the evening?

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