An Post

Believe me it was absolute last resort to buy from the UK but I cannot find what I need - a medical product - anywhere else. I had accepted that I would have to pay VAT and Duty and was ready to do so, but this confirms for me that buying from outside EU is just not worth the hassle. I really wish there was an alternative from an EU company!

The UK company is obviously at fault here in having failed to provide a proper customs declaration, but this process of the item having to be returned to get it rectified is awful. That An Post seem incapable of updating their tracker to this effect when this happens is just the final insult really.

An post are really lazy and also I found that they prices are raise constantly like 3-4 times every year! Its time to just make them suffer and start using courier that, at this time,is almost the same prices are An "fail" Post!

Also I had friend who lately had their parcel sent back withouth customs even notifying him, also he was prepared to pay VAT and duty. I think this could be illegal? The should be another post about "Customs sending parcels back"

Please please enlighten us on how on earth in any way whatsoever this could be "illegal"

Please tell me you are taking the piss?

FedEx has a nice page about what the new Vat regime means for various sellers and the IOSS requirements that the EU requires for VAT.

https://www.fedex.com/en-ie/eu-vat-changes.html

Look this! I was here all day this morning there was a small packet delivered from France but one of the packet that I missing that came from Autralia it has this infomation on AN Post now! Crazy! what are they doing!? It a lie that the tried to delivered I was here all day!

Must be an issue with the address on the package.

That's what my tracking says now for my parcel with the insufficient customs declaration. Could be the same issue for you.

Though it only updated to that today, despite An Post knowing that was the problem since 9th August. At least the seller might actually look into addressing the issue now as they refused while An Post tracking stated it was still sorted in the Dublin Mail Centre. An Post needs to get themselves in order and improve their service of specifically notifying customers of customs issues in a timely manner. At the moment their service is unacceptably unprofessional in that regard.

What happens if An Post have the package for so long that the return period allowed by the seller is passed?

Say you buy from UK or USA and use AddressPal. The package gets to D12 hub but delays by an post in delivering it means you dont get it for 3/4weeks later. As far as the seller is concerned it was delivered within a few days to the address pal depot & the return clock starts then. Is it just suck it up? Even though you pay An Post for a service they didnt provide.

Edit..its a shambles & AnPost knew the EU rules were changing on 1st July and they should have known theyd need extra staff to cope & also with the extra calls to customer service. Pretty poor management that didnt plan properly for it.

but never mind, customers can wait for weeks or just hold on for more than an hour to try & find out whats happening..

It is disgraceful & most definitly is not customer service. Whoever wrote that Customer Charter must be having a good laugh.

If people use their local Post office they should ask for the correct paperwork,C22 or C23 form, for what they are sending.If customs do not know whats in the letter/package they will stop it and then if it has a return address be sent back.

I'm finding everyone bad atm. An Post and other couriers. I'm getting nothing in a reasonable time frame other than Amazon.

Off topic but what % VAT was due on the contact lenses ?

I paid €14.38 for a months supply and an post were looking for another €3.30 plus their own fee of €3.50 on top of that again...for the craic. You'd think they'd actually post them out after shafting me so hard.

It's a joke at this stage. The cost of living has gone up so much lately.

I ordered 2 cds from a US company three weeks ago August 7th 2021. The last update was processed through a Dublin Delivery Centre on Tuesday August 17th. A friend said customs is slow at the moment. Give it at least a week. I was busy the last few days so took my eye off it. The originally tracking number still says the same thing but there is also a tracking number beginning with letters LV and it states August 26th in the Jamica NY International Distribution Centre. I know this is beside JFK airport. Yesterday, August 27th it's moving within the USPS network and it is on track to be delivered to its final destination. So it's gone back the States. or as other posts have stated it never left it. Confusing! I

I presume An Post just deliver it like normal post. It should fit in the my apartments mail box. I presume if it's oversized a card would be left if I'm not in. My phone number was on the order, as was my email.

I just got an update. My package sent via Chicago to Dublin two weeks ago is now at Elm Grove Post Office. I presume it will be delivered there. Totally confused. I did contact the sender who has agreed to refund or re-send. I'll give it one more day. How is this happening?