An Post

Dhenalau

Got a "We attempted to deliver your item" from An Post yesterday.
Was working from home waiting for them and just to be sure, I checked my security cameras. Nobody came to the door...

This is a package from Amazon and it was supposed to be delivered yesterday, I assume An Post has a contract with them and it's easy to enter a fake delivery attempt to keep the stats up...

Inquired online, chat wit a nice customer service person trying to get more info, he could not get an answer to his call to the local post office and send an email asking for more details.

Took the time to go to the local Post Office where I was feed BS by the guy saying they only leave a notice after the third attempt to deliver and a
"Come back on Wednesday, if you do not get a notice"

Let's see if try to deliver today.

hitemfrank

I'm certain I had this last year with them but have no cameras to prove they never tried to deliver. There were people in the house that say no delivery was attempted.

I got onto the support and they gave the same excuse of three delivery attempts before leaving in a missed delivery docket for certain amazon deluveries.Their support did admit it was a crap system because there is no indication of which amazon deliveries this applies to.

bpb101

Happened to me today - a few times before as well. Presumed it was just christmas before
Came onto boards to complain about it


It seems to be exclusively from amazon.

I presume they agree with amazon they will attempt delivery 3 times and then are not bothered or the driver wants to go home early


Pure lies from an post. Checked my camera(and sitting beside a window looking at the door thanks to this cornavirus)


Called them and they said it was at the the delivery office where you collect it and when i went up they said it was at the depo and people cant go there

Thrill

Happened to me today. Two of us were in the house at the time of the so called "attempted delivery". Absolutely no-one called.

RonanC

Happened me three separate times this past week too.

rvrangel

Happened to me too this week, I have 2 orders and they tried to fake deliver Fri, Sat and today. Been the whole time waiting and they did NOT try to deliver. My advice is to complain to Amazon that AnPost is not properly delivering your packages. If enough people complain, maybe they change their terms with AnPost, otherwise they might risk losing the contract.

AnRothar

Anyone got those fake "Attempted Delivery" notification on the tracking from An Post?

No,


AnPost delivered quite successfully for me.

Spook_ie

You talking about an online notification or a card in the letterbox?

Only ever had card in letterbox ones and then only for high value items that need a signature.

Fireball81

Got a text message last week asking me to pay €2 duty for a parcel, didn't click on the link as only delivery I had due was Amazon and i knew there would be no duty.

Parcel delivered by An Post as normal the next day without issue.

SPDUB

Fireball81 wrote: »

Got a text message last week asking me to pay €2 duty for a parcel, didn't click on the link as only delivery I had due was Amazon and i knew there would be no duty.

Parcel delivered by An Post as normal the next day without issue.

That's a scam that is going around and has nothing to do with An Post

JustAThought

SPDUB wrote: »

That's a scam that is going around and has nothing to do with An Post

Created holy war over a parcel supposed to be delivered by An Post but which was not delivered but dumped in their depo down the country and a tracking note left online to pick it up there. Refused to take this nonsense and insisted the guy get back in his van and deliver it that day - duly done but under protest that the depo was shut, the computer wasn’t working, there were other customers to serve & that he had to go out after his shift was done to do it as a special job ladalada. Some of these gyys are just lazy ****ers who think they are employed to take the piss and make working lives even harder by their sheer laziness. Not the first time either. If we are in and you don’t bother driving up the bloody road to deliver it let alone knock then expect consequences.

lbj666

I got this text today, but thing is i am awaiting a parcel from them tomorrow. So i am worried that there is a live and ongoing data breach which where they are able to retrieve actual order information and my number.

Has anyone asked An Post about this?

Fr_Dougal

Happened to me around Xmas time, camera setup so no chance they actually attempted. Made a complaint to Amazon, and followed up with it to the end. Received an apology from An Post and it hasn’t happened since.

BarryD2

I've been at the other end of this at least twice i.e. sent a parcel via An Post to a business address in an industrial park in Dublin. This particular company trades Mon-Fri. An Post said they attempted delivery on Saturday in each case. BUT they didn't try again on Monday or Tuesday, the parcels were just returned to me a little more battered than when they went out.

So I had to post them again at my own expense. Of course I complained to An Post with all the details. Got a sort of 'we're investigating' to the first incident and no reply to the second. Followed it up and no reply. Basically they failed to fulfill their side of the delivery chain and completely ignore any complaints from the sender.

Whenever I hear McRedmond spouting on......

SPDUB

lbj666 wrote: »

I got this text today, but thing is i am awaiting a parcel from them tomorrow. So i am worried that there is a live and ongoing data breach which where they are able to retrieve actual order information and my number.

Has anyone asked An Post about this?

I personally know of at least one case where the person hadn't ordered anything currently so if there is a leak anywhere I would guess it is of emails addresses used in the past

Kerry25x

Never. An Post are brilliant in my area, far better than any other companies.

Fastway Couriers on the other hand pull this crap on me all the time. Often 3-4 days in a row.

Masala

There is a serious An Post email going around saying they tried to deliver a parcel and as yiu were not there to accept - they will try again but there is a €1 charge payable - and to 'click here' !!! Looks and sounds like official An Post email with good english and good quality logo. BEWARE... serious SCAM!!!

So- if u not expecting a package ... don't get sucked in!!

horse7

I got one today,. We tried to deliver, same story there was no attempted delivery, it's happened before, but there's no comeback from an post.

mikeyb

Happened me last year. Got a message through the letterbox. Checked my doorbell camera - the guy didn't even have a parcel with him. Just pushed the notification through the door without attempting to knock or ring. Today (Sunday 2nd Jan) got a text message about an attempt to deliver but no video of anyone at the door at all today. Tried to complain before but this shower are completely useless and they don't even want to do their job. Last time I complained I was told 'It was probably raining too heavily and the guy didn't want to get wet' - this was not someone being cheeky, they said it with all honesty. That is the kind of worker you are dealing with here. I also did the old wait on the phone for half an hour, listen to someone pretending to care and promise to ring back and then... nothing. I try NEVER to use An Post if I can help it. Much better keeping to private companies. I used to complain about the government selling public services to private companies but I'm not so sure any more.

Just happened to me this morning with another parcel. They sent an SMS saying they tried to deliver at 11:20 am. Nothing on the doorbell, nobody at or near the door - nobody ringing the bell or knocking, apart from me last night closing up. Ah well, I might get my parcel some day. I'm about to click on the link in the SMS. Should be the start of a new adventure...

I suspect this is a way of saving money. Send everyone an SMS instead of delivering the parcels, hey presto, everyone has to pick up their parcels from the local depot. Fantastic, money saving idea!

737ngpilot

It's a scam email. Don't click into it. If there's a failed attempt to deliver, a note will be left in your door. Just delete the email

Spear

https://www.boards.ie/discussion/comment/118530155#Comment_118530155

There's no emails involved here, read the thread again. It's about An Post making fake claims of delivery attempts that never happened.

archfi

I've had this multiple times and I'm exhausted by it and the lies from An Post staff.

I live in an apartment complex and they will not fulfil their contract on anything over the size of a standard envelope and even then if it is registered/express signature post, it will not be delivered.

Excuses:

1. The intercom system isn't available - correct, but each apt has a door which can be knocked at. This is no different than delivery person walking up and down pathways into each individual house on a road plus there are lifts in every building to every floor.
2. They're under no obligation to phone customer to say they are there (if parcel etc) - which is what every other courier company does and would be a simple solution for the customers who are paying for delivery
3. We tried delivery you weren't there - no, you're lying.

I asked if the postman/woman actually brings the item with them while attempting delivery and was told yes 100%. This is a lie. The post never leaves the district sorting office but the pre-filled 'attempted' notes do. So, even if you get the note at 9am in the morning and you travel to sorting office rightaway they will not release the item as the lie needs to be kept up 'the delivery person won't be back till 2pm or 5pm'. The item never leaves the sorting office, they just can't release it because as I say, they employ a lie to begin with.

They do send a text to change delivery options to a local collection point (Spar in my instance) which worked once or twice but not for months (and I know very large items will never be redirected). 'Must be a glitch' I'm told.

I've complained to An Post HQ multiple times but nothing is ever resolved. I've contacted Amazon multiple times and nothing can be done I'm told because of the contract they have and it's automated. I cannot escape An Post as even any items which I pay DHL to deliver for example from abroad, inevitably end up with An Post once they hit Ireland - another 'contract' which An Post milk but never deliver.

Collecting from the local sorting office costs me approx 2 hours of my time and bus fares.

Every single other courier company, yse including Fastway (!), deliver the item I have paid delivery charges on.

I absolutely despise An Post.

Chantal88

Hi folks

So this is the story:

Last Sunday I applied for a renewal of my passport online with the Online Passport Service from the DFA.

Everything went smooth and fast, Sunday evening applied, Monday status changed to Printing and at the end of the day it already said Dispatched with a nice tracking number from AN Post.

I live in Spain and it has to be sent here but how come it has not updated yet?

I was always used that the ANPost system would update it the same day once it passes a first scan.

Just these things like this make me nervous as its a very important document.

So now we are 4 days further and still impossible to to track it.

Since then as it's not possible to track my passport I have called First An Post who told me they did not get the passport yet as else it would have been scanned.

Then called DFA they say it must be An Post.

Waited again and today called again first An Post, they gave some story that it must be a back log in the Passport Service their mailroom.

And that they for sure won't have the passport yet else it would have been scanned.

Then called the DFA AGAIN!

Who say that the mailroom story is nothing he ever heard before?

Ok I understand it updated to dispatched on Monday evening, but as far as I can remember it should have been in the tracking system by now after 3 days.

It just makes me crazy nervous to know such a sensitive document is missing in action, and nobody can clarify nothing.

In the meantime my passport that I still have is now cancelled they told me at the DFA so im stuck here in Spain without a valid Passport.

For the curious folks here the tracking I was provided by the DFA on the Status page: RY221568035IE 

I have put the tracking number in any parcel tracking scanner there is and nothing!

but what makes me sick is just the way at the DFA and AnPost they really don't even bother with the issue that something as sensitive as this it missing and should have already been available in the system.

Thanks

AMKC

So simingly they tried to deliver my package on Friday just gone and I was out just typical. They used to leave a letter saying it would be in the local post office etc but nothing this time.

Raging.

Hoping it comes Monday and is not gone back where if came from. Is it possible to contact An Post about it at all?

gipi

I missed an An Post delivery a few weeks ago on a Saturday morning. No note left, I only knew I'd missed it because it was an Amazon delivery and there was an update on the Amazon site.

The postman brought it back the following Monday with no prompting from me.

Could you get a phone number for your local delivery office?

Jim_Hodge

They attempt three deliveries. It'll come Monday

AMKC

https://www.boards.ie/discussion/comment/120288620#Comment_120288620

Thank you. I done a redelivery online on the An Post website just to be sure. Hopefully it comes Monday do. Could have done with it this weekend would have been nice. Its only health food anyway well if you can call chocolate health food :) lol not all chocolate do some cereal and good good in it

AMKC

https://www.boards.ie/discussion/comment/120288638#Comment_120288638

I hope so.

David McRedmond has brought back a lot of parcel business for an post since becoming CEO in 2017 but why on earth did they pretty much walk away from it back in the 00s?

NeVeR

I'm waiting on something from Amazon and they said "We tried to deliver your post" This was Thursday Morning at 7:28am, I work from home, and my home office is beside the door, and I was in at 6:30, I got onto their so called support and they said this (see images) - I called them out on their scam with Amazon to make it look like the customer wasn't home and it's not their fault!!.

Today again the same thing happened. - Again I'm working from home and they said at 10:06am "We tried to deliver your post"

Total joke they are.

walterking

https://www.boards.ie/discussion/comment/120478239#Comment_120478239

so the delivery person clicked the incorrect button on their handheld device - it happens sometimes.

btw - anpost now use gps and can very quickly see the EXACT location a delivery person scans a delivery. Hence they were able to quickly let you know it wasn't delivered as the gps most likely showed the depot.

I'm sure you never ever make an erro

trishabon

I'm waiting for a hip replacement and due to chronic pain and mobility issues I'm forced to shop online. My postman is a very impatient fella. Last week he rang my intercom but by the time I answeredhe was gone. I was prepared for the delivery cos they now send texts the day before. I grabbed my cane and got the lift down hoping to catch him putting other mail in boxes. No such luck. Also no missed delivery notification. Which was the first thing requested when I called to arrange redelivery. I was told it had been noted and he'd probably try again the next day. Friday came and went so I hoped for Monday. On Tuesday I went down and checked my postbox only to discover that he'd pur the notice in , probably on Friday! Am I crazy for thinking that this was a **** thing to do? It's bad enough having to shop online without having to find suppliers that don't use an post.

ShaneODub

I think the guy who attempts the delivery is often not the regular postman; it's a guy in a van who doesn't have access to the building.

The actual postman, who has access to the post boxes, brings the missed delivery notice the following day.

trishabon

He definitely has access to the building. It's in a gated complex. Maybe you're right but he won't even wait for me to come down to collect stuff. He just tells me it's on the letterboxes. So if anything goes missing it's on me

Dhenalau

This is not an error, I have seen the same fake delivery attempt multiple times. Same ch!t from Fedex as well...

Put the onus on the customer and not the delivery driver. Too easy.

briany

This is starting to happen to me now as well. The An Post guy is signing for the parcel himself and then just leaving it on the doorstep and not even ringing the bell. I'm not sure if An Post will take the complaint if there is 'evidence' that the parcel was signed for.

Miaireland

https://www.boards.ie/discussion/comment/121389261#Comment_121389261

It will be up to An Post to prove it is your signature.

dosyrosy1990

If I post a letter today, Saturday, will it reach its destination in Ireland by Tuesday?

The Continental Op

A new low from An Post. They are sending out their customs need to be payed letter at least twice for some items. My son paid the duty as soon as the letter arrived then following day got another letter stating the same thing. Now my wifes got two letters for the same item. Both items sat around in "Customs" for over a week before the letters arrived.

Ezeoul

As above, the charge by An Post for processing non-eu items for customs purposes was €3.50, but has now been increased to €4.95.

The email I received said the increase was as of 9th September, however I was charged a €4.95 fee on an item last week.

Approx 40% increase in one go.

whiterebel

it was stupidly cheap to do it manually for €3.50, but made sense when it was to be totally automated. To then increase it after the fiasco of returning everything, and when it is now automatic is unreal.

zell12

Same 'attempted delivery' happens with Temu packages. Then it is delivered the next day(s)

isntitgrand

Hello,

I regularly send post by the letterbox stamped I was wondering does it really take more than 5 working days to deliver to Ireland e.g Stillorgan to Blackrock.

I have had post be received in a couple of days and than post that takes much longer the An Post website is giving me mixed messages.

As far as international mail goes can it really be as much as 3-4 weeks to send a letter to San Francisco?

None of my mail is registered or sent by post office it's just plain old fashioned stamped letters dropped in a post box that says 5:30pm collection.

Raichų

As i understand An Post standard post (letters) posted before last collection will arrive the next working day in most cases and occasionally up to 3 days if a busy period etc.

As for international mail, a lot of the time it’s not up to An Post if it arrives quickly or not. Factors such as customs clearance and the local mail carrier will play a part in how long it takes.

homingbird

anpost.png

Anyone hit with these charges yet as it kind of says it will put charges on all value goods.

geotrig

got hit with it last week slightly unexpected as didn't know it was increasing ….not sure its a bargain though !

Duit

Is this charge affecting Amazon uk, Aliexpress, Temu and so? Or is this already considered as part of the price you pay?

Doodah7

Thanks OP, bought twelve.

Gerlad

https://www.boards.ie/discussion/2058370085/anpost-charges

Had to pay €5.99 to release an item that had a value of €4.80. Joke

Red Silurian

Bargain of the century right there, well done OP!

ohnonotgmail

They have always applied a charge. it was 3.50, it is now 4.95. Prior to the charge being 3.50 it was 6.00. it is still cheaper than it was a couple of years ago.