An Post returning packages from outside the EU-See 1st post

When you go the sensationalist route, your correspondence is usually filed under "BIN"

It is not affecting "Thousands" - I think about 5 here. Any more and its purely a guess.

It is not putting "companies in jeopardy".

I've had one package rejected and sent back because information was not correct. But that's one out of about a dozen we receive every month - mostly samples of goods from USA & UK as tradeshows are still a no go area. But every package has the correct documentation as it is insisted upon now by all postal services.

Delivery times are also much improved at about 10 days from USA and 3/4 days from UK.

BTW - if you really think David Redmond read your email, you need to know that all his emails are filtered and you got a template reply from some junior intern

He might have found out about the civil court you are taking against An Post, and decided not to engage further.

Loathe as I am to say it maybe it would be interesting to contact Liveline if Joe Duffy doesn't have some personal stuff he wants to discuss - at least you might all get a a feel for if this is affecting a lot of people

For a chance of being discussed it would probably be good if a few of you contact them

Could you have screen shot the conversation? I did although neither of the sellers I was buying from seemed to take time to read it.

So I just spent 50 minutes waiting on the An Post chat to ask about my parcel from the UK which is in the Dublin Mail Centre - the previous time it was sent back due to an insufficient customs declaration.

I asked if it had been processed and if An Post had my details to send on the invoice for VAT and Duty.

I was told "it appears to be in a customs clearance delay and I would estimate it will be released and processed for delivery in the coming days. Unfortunately I cannot advise on a clearance date as An Post are totally separate to customs we have no control over anything to do with customs".

I asked him if he could check if there was any problem with the customs declaration this time or if it just hadn't been processed yet.

I was told "The customs declaration looks to be fine at the moment".

I also asked if he could see any information on what specifically was wrong with the customs declaration on my previous parcel. I was told "As we do not have access to the customs database we are unable to advise exactly what was missing". However when I contacted customs they told me to ask An Post as they have nothing to do with it.

So for the moment there appears to be nothing I can do to follow up what was wrong with the previous parcel declaration - the sender was told the exact same.

Who knows if I will ever get this item. Either Customs or An Post is lying though.

Yes, I don't feel reassured at all. But it was advised here to contact them right away.

There's nothing more I can do.

OK, having looked on Twitter, it seems this issue is affecting hundreds of people there - so probably thousands in reality. This is clearly a massive issue. And it seems to be very common that Customs are saying it is entirely An Post's fault that goods are returned, while An Post say it's due to a legislation change from July. Customs told me that An Post are "erroneously interpreting" the legislation. Even from an environmental stand point (what must the carbon footprint of all these extra flights back and forth be), it cannot be something the state would support to return every item without any attempt to resolve the issue of jncomplete or insufficient information.

Hi folks. Wondering if anyone’s having problems with An Post returning USPS (or any other foreign origin) parcels? Been tracking a parcel I had coming to me since July - it sat in Dublin a month & was returned to the US last week!

The exact same thing happened to me. According to the thread linked below, USPS gives the impression that post has arrived in Dublin as soon as it reaches the last tracking point in the US, so there's no way to know if it ever actually arrived in Ireland. These are two separate issues, and I can't figure out a way to know which one has affected our post.

https://www.boards.ie/discussion/2058110559/usps-to-ireland/p3

Over a week on from my mail being returned to sender and I’m still none the wiser about what the problem was. That’s because there was no problem on my end.

What method (if any) are people using to get in touch with customs to find out the missing information? eCommCharge email or is there a phone number that they're actually picking up?

I have a Chinese package that was apparently processed for sending back two weeks ago, but the tracking only shows that it will be returned this morning. I also have another package which was "sent back" but still has the sorting centre tracking since 27th July.

It's absolutely crazy, I have no problem paying VAT where due, just let us give you money!