An Post returning packages from outside the EU-See 1st post

An Post told me that too, that Customs sent it back. Customs never got it, I'm pretty sure of that now. An Post sent your parcel back without Customs/Revenue ever seeing it, just like what happened with mine. It's utterly crazy. The only solution right now is to bypass An Post by using a courier. Presumably, that'll mean dealing with Customs directly if they do need these codes.

I've been thinking of sending a few emails, so I'll see what sort of responses I get.

This is EU driven where the old rule that less that €22 was exempt from duty and charges is gone since July 1st.

I'm guessing they are totally buried since now every parcel from outride the EU has to be checked for charges.

Can you imagine the volume?

I agree that An Post have done a crap job on communicating the new requirements since July 1st.

So broadly now everything that has a potential VAT/duty charge from outside the EU must be checked.

"When importing or exporting goods from outside the EU, you will need to assign a TARIC code to your customs declaration for the receiving customs body to process your goods correctly."

Bottom line:

It looks like TARIC codes are now mandatory so we need to make sure the sender includes the code or the shipment will probably be returned.

When An Post say it has been rejected by Customs, I think they mean they cannot calculate the charges required by Customs and so they return the shipment to their customer who is the sender.

Really ?

When is it being set up ?

rf4c

"On the An Post website, they refer to TARIC codes and advise customers to ensure senders get this bit right.

HOWEVER!!!!!!: the continue on to say, if the TARIC is incorrect it may result in severe delay, while An Post writes to you to have the

customs declaration amended, which is all they're entitled to do."

From the same page:

"Please remember, it is your responsibility to find and use the correct TARIC code.

An Post does not accept responsibility for any incorrect TARIC codes used."

The link is to the commerce site, so not really applicable to consumers

but it does emphasise the requirement for the TARIC codes.

An Post acts as and agent for the Revenue like UPS, DPD.

The Revenue sets out the rules, the importing agent applies them.

A tiny amount of parcels ever get referred to the Revenue.

So I see you're perfectly happy with customs trying to absolve themselves of any blame .

Good to know

As I thought, ComReg, the responsible Regulator is unable to help! However I think they should still receive your complaints, just in the same way as reporting crimes to the Garda, who can't be bothered to investigate. Its no immediate use, but down the line, someone will see just how bad thing are by the number of complaints.

For my part, I've contacted

ComReg

EU Consumer Affairs Office

International Postal Union

Eamonn Ryan, the responsible minister at minister.ryan@decc.gov.ie

An Post CEO David McRedmond at david.mcredmond@anpost.ie

I'm also arranging a civil court action for redress against An Post and

I'm writing to the Irish Times to object to them giving An Post CEO and award for businessman of they year for the

profitability and growth of An Post. (Brought about by the fact we were all shopping online as we were locked down, and by lowering

standards and costs to boost profits!).

The more of you who do the same and drown them in emails the better the effect.

Come On guys!

While your effort to respond to me is admirable, it is misdirected.

I have friends in both China and Japan and we know better than to use postal services to transit goods between us.

My shipments originate in the UK, I never mentioned China.

This destroys your arguement that "cheap postal services" are to blame. Believe me, the Royal Mail are anything but cheap!

Additionally, An Post returned a parcel to the UK which had been marked and declared faultlessly by a very competent shipper.

The incompetence lies with An Post who simply got it wrong and therefore assumes liablites at numerous levels.

Of course a civil court action would work. It did before. An Post are the custodians of my property and have a duty of care.

Whatever rights apply to the various parties, even on a human level it is outrageous for An Post to treat somebody else's property in

such a way and add the contempt of ignoring the recipient.

You spoke about "An Post being within their rights". You clearly haven't read EU Postal Services Directives or the charter of the International Postal Union,

or even An Post's own Customer Charter.

Finally, the little emotional outburst at the end of your post, clearly directed at China.....is there some prejudicial or racial issue behind it?

What is the real name of the so called EU Consumer Affairs Office?

What does race have to do with anything? Its a fact that China is well known for anti-competitive business practices, and that Ali-express and similar B2C shippers have now become a target for the EU.. This is just the latest in a long line of Chinese business sectors being in the firing line(Steel springs to mind), normally anti-dumping duty or quotas would be the preferred course of action but that likely wouldn't work in this case..

It tells me a lot that your approach is to lash out and start throwing insults rather than listen to what people are telling you..

If accusing some one of racism when they have a diverging view on a foreign country isn’t lashing out, then what is?

The EU introduction has the new rules has everything to do with China..

you are entitled to your opinion of course, good look finding a lawyer to represent you in your little case… A basic understanding of incoterms will tell you how that one will go..

Experiencing this problem also with 6 items returned/returning to sender in Japan now.

Been in contact with a few of them trying to arrange re-delivery and having to painstakingly explain to them the reason for return (which I've just about managed to put together between communication with An Post and far more helpfully from here) which feels like it's already going beyond what should be needed of me to do for just ordering something online.

Now it looks like they are going to try to charge me to ship the items again even though filling out the customs declaration correctly was their responsibility and therefore the reason of return is their fault (in fairness I feel bad for them considering the root of this issue seems to be An Post either not communicating this change in customs out adequately beforehand and/or just handling it all badly but in any case I'm the one who has done the least wrong in all of this)