DPD Parcel Wizard - DPD Pickup

dashcamdanny · 22-06-2021 07:22PM

Padraig Mor wrote: »

Just looked at the email there again. We have four days (until the 18th) to decide between one of the two charities, or a mystery retailer. If we don't click on one of the three buttons for those choices, they'll give it to charity then. There is no option to disagree. This can't be legal. And I thought Ryanair were audacious with their voucher nonsense.....

I emailed them , requesting my balance was returned in full to my card or paypal

SOme bunch of cowboys..

22-06-2021 08:45PM

Is there no body in this country this can be reported to?

Duffycon · 23-07-2021 01:30PM

Hey folks anyone have issues with DPD deliveries? I am not a customer of theirs but I ordered a product from Fragrance X online in the States who use DPD. I ordered it on the 1st of July and it appears stuck in the Netherlands since 14th of July. I contacted landline in Netherlands and menu is in Dutch!!!

Bob Harris · 23-07-2021 02:35PM

I paid duty/VAT on a purchase from the UK which I had to return. I have received confirm that the seller has received the returned goods.

Does anybody know with DPD, how do I claim for the a refund of the VAT/duty paid?

Spocker · 23-07-2021 07:56PM

https://boards.ie/discussion/comment/117652100#Comment_117652100

You wouldn't be claiming the refund from DPD, you'd have to go to Revenue/Customs for that (DPD only collect on behalf of Revenue): https://www.revenue.ie/en/importing-vehicles-duty-free-allowances/buying-of-goods-online-for-personal-use/how-to-claim-a-refund-of-customs-duty-and-value-added-tax-vat.aspx

Bob Harris · 23-07-2021 08:24PM

https://boards.ie/discussion/comment/117653596#Comment_117653596

Thanks for the reply, the revenue site says though "Parcels delivered by a courier or express carrier

You should contact the company who delivered your parcel. The contact details should have accompanied your parcel"

Does that mean to go through the delivery company or just to get the necessary details? If it is to revenue the claim is made where do you send it to?

As per usual the revenue sites are as clear as mud.

Spocker · 24-07-2021 10:26PM

https://www.boards.ie/discussion/comment/117653691#Comment_117653691

My bad, looks like you do have to go through DPD - try customerservices@dpd.ie

Bob Harris · 26-07-2021 05:00PM

https://www.boards.ie/discussion/comment/117657509#Comment_117657509

Customer services gave me this email to claim the refund for customs duty paid: dutyandvatcollection@dpdgroup.co.uk

I sent on proof of receipt of the return from the vendor and the VAT receipt so we'll see where it goes from here.

_Whimsical_ · 27-07-2021 02:45PM

I have got an email from this company asking me to pay a customs charge on a parcel. My name and address is on it, the tracking number is correct, however it doesn't mention dpd couriers who they would collecting on behalf on.

Anyone know if it's the real deal?

whiterebel · 27-07-2021 05:36PM

Are you expecting a parcel from outside the EU?

AllForIt · 28-07-2021 04:40PM

I assume this is the correct thread for a DPD query.

I made a transaction with a guest account and received a postage label by email. The pdf label appears to be corrupt and wont open in any pdf viewer I've tried. The chat bot keeps asking me for a tracking number but I don't recall getting any tracking number and if it's included in the pdf I can't access it. It's not in the email body they sent either.

I've emailed them in reply to the emailed pdf but I get no response from that. I also found an itsupport email where they did reply but their suggestion didn't work either. Any suggestons?

Spocker · 28-07-2021 10:26PM

https://www.boards.ie/discussion/comment/117674577#Comment_117674577

Open the PDF file in a text viewer like Notepad, you might be able to retrieve the tracking number that way

Bob Harris · 10-08-2021 02:15PM

https://www.boards.ie/discussion/comment/117664313#Comment_117664313

To update on this - the .co.uk email was incorrect as they replied from there to tell me so.

The gave me one for Ireland which is customs@dpd.ie - I sent the VAT receipt and proof of receipt of the returned goods.

The replied about 10 days later to say they had filed for the customs refund ( I assume with Revenue) and to give it 7/10 working days.

Padraig Mor · 10-08-2021 02:23PM

https://www.boards.ie/discussion/comment/117486508#Comment_117486508

So......anyone actually receive their mystery voucher "refund"?! Not me anyway. Dare I say DPD have stolen my €3.85?

Bob Harris · 13-08-2021 03:54PM

https://www.boards.ie/discussion/comment/117733133#Comment_117733133

VAT refund on the my order from the UK was received today from DPD.

Need a Username · 01-09-2021 09:30PM

I’ve missed two DPD deliveries this week because there was no text alerts to say they were due or out for delivery.

What would be the reason this might happen? They were both from stores that I buy from regularly. What do I need to do to get delivery alerts restarted?

dannyo666 · 05-09-2021 05:08PM

Parcel wizard are gone since Brexit i believe along with all other mail forwarding companies like parcel motel.....Have they started up again?Cant believe ive missed this if they have.........

joujoujou · 05-09-2021 11:42PM

They're gone for good. Few small businesses though offering collection service (P.O. box like), but obviously not as convenient as PW/PM - you have to cross the border and collect what you bought.

Unsure if I'm allowed to post links here - look up social media, they're there.

dashcamdanny · 27-09-2021 01:32PM

did anyone manage to get their money refunded?

Padraig Mor · 27-09-2021 01:42PM

https://www.boards.ie/discussion/comment/117945261#Comment_117945261

Nope. Insane that DPD can get away with, literally, outright theft.

Padraig Mor · 29-09-2021 11:04AM

https://www.boards.ie/discussion/comment/117945261#Comment_117945261

Nine months later, I got this by email yesterday:

"DPD Ireland apologises for the time it is taking to refund to you your balance held by us on your DPD Parcel Wizard account. Normally, refunds are credited back through the customer's Paypal or Credit Card account and this is what we have done in a high number of cases. Unfortunately, there is a time window within which this is allowed, and in this case, the time has elapsed. To allow us to refund you, we ask that you please provide us with your bank account details - BIC and IBAN. We ask you to please email john.mcneill@dpd.ie with your details. We will refund directly into your bank account.

Again, DPD Ireland offers our sincerest apologies for the delay in processing your refund. "

" this is what we have done in a high number of cases" - an outright lie I suspect, given that not a word was heard from them after Paypal's six month claim expired.

"please provide us with your bank account details - BIC and IBAN" - are they for real?! They want us to send bank details to them by email - are they Nigerian princes in disguise?!

What happened to the "gift cards" for unknown retailers?!

VG31 · 29-09-2021 01:54PM

https://www.boards.ie/discussion/comment/117953284#Comment_117953284

There is no risk sending you IBAN and BIC by email. You could put them on a billboard without any risk. All people can do with your IBAN is send you money.

It's common in some European countries like Germany for businesses to have their bank details listed on their website.

Padraig Mor · 29-09-2021 02:51PM

https://www.boards.ie/discussion/comment/117954102#Comment_117954102

I get that it should be fine; it just seems very unprofessional for what is a large business..... especially one that has my PayPal details!

jc500 · 05-11-2021 12:08AM

After paying Customs duty/vat 3 weeks ago. 10 phone calls. Promises that it was now sorted. Now a text saying cancelled OFD. What on earth does that mean.

tphase · 12-11-2021 09:12PM

Seems the DPD depot in Galway closed on Monday, franchisee just shut up shop . As a result, DPD deliveries in Galway are being managed by the Athlone hub and there are lots of delays

I had a package due yesterday, delivery window was 8am to 6pm so I stayed at home. Got a message at 1230 that delivery was delayed and I'd get a message an hour in advance on the day of delivery.....but no indication of what day that was. Called DPD depot and was told it might be delivered tomorrow or Sunday - great

micks_address · 18-11-2021 10:00AM

https://www.boards.ie/discussion/comment/118158760#Comment_118158760

anyone having issues paying import vat on items with dpd? I got an email Monday saying import due on an item but when i click on the link i get a consignment error. Phoned them Monday and they said they had system issues... and to try again later... tried tuesday/wednesday and this morning and the link keeps timing out... they send me a text/email each morning but its not working... has worked on other items before with no issues..

micks_address · 18-11-2021 10:41AM

https://www.boards.ie/discussion/comment/118184501#Comment_118184501

tried phoning them and there's a message on their system about ongoing payments issue...

tiegan · 18-11-2021 07:41PM

DPD have posted the following a couple of times today - "Unfortunately, we are still experiencing an issue with our payment links. IT are aware and are actively pursuing an immediate resolution. We hope to have this resolved as soon as possible. We will update you when we have further information. We offer our apologies for any inconvenience. Thank you for your patience and understanding. Team DPD Ireland."

micks_address · 22-11-2021 09:56AM

https://www.boards.ie/discussion/comment/118187711#Comment_118187711

yeah got sorted thursday, paid and delivered Friday

Discodog · 22-11-2021 06:09PM

Does anyone know what I can do ? DPD say that they have tried to deliver but can't find my address. They asked for an Eircode, I am pretty sure the supplier gave it, but I also gave them the Eircode. They said that they tried to deliver on Saturday but no one arrived here. They said that they would try again today & no one turned up. Is there a way to contact them without waiting in a phone queue ?

DPD Parcel Wizard - DPD Pickup

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