DPD Parcel Wizard - DPD Pickup

ShayNanigan

I don't know if this is more to do with DPD or Ikea but I'm annoyed with both today. I wanted my Ikea parcel delivery date not to clash with some important appointments I have today so I chose Friday. Well... Yesterday evening they (Parcel Wizard) sent me an email that the parcel has been picked up by DPD and will be delivered on Wednesday. 😑 No tracking code, later received a text message saying it will arrive some time during the day and a link to reschedule. Yeah, could do that but from past experience I know that doesn't work. I've rescheduled my deliveries with them before only to find that they delivered them on the original date anyway.

Just now I received another message saying the parcel is in a van and arriving today, like it or not. When, who knows. I don't have time to sit around and wait so we'll see how this goes. Have another family member here too but not sure they can hear the door because of work calls all day and our delivery guy is notoriously sneaky with his deliveries, never knocking (Actually, he's done worse and was reprimanded and moved elsewhere but there he is again, delivering our parcels unfortunately).

zell12

Online tracking says 'failed delivery' from DPD, even though I was home. Nobody came. Phone number did not ring or anything either

Grrrr.

Discodog

https://www.boards.ie/discussion/comment/118246248#Comment_118246248

I got the same. Are you anywhere near Galway as there are big problems ?

zell12

Yep, Galway too. Athlone is now the nearest hub.

Package arrived today after I got on to webchat. I guess they don't have the staff to cover the region/wait till they have enough deliveries for a certain neighbourhood. Suggest choose pick-up point for next delivery (Centra, Spar, etc)

glitterIsland

Oh my goodness,

I'm waiting on an important package with important items needed for this weekend. In all fairness I should have ordered them last week or before now but I didn't get around to doing it til Monday night. I was hoping they would be here by the weekend.

I am hoping they will be delivered tomorrow but reading the last few posts it's looking unlikely. I'm in Galway too. The package is in Kildare. The tracking says 'parcel disrupted due to service delay....... you will receive a 1 hour delivery window'.

The parcel has been with dpd since Tuesday and in transit since Wednesday.

What are the chances this will be delivered tomorrow? I really need it tomorrow.

There was a range of shipping choices at checkout so I picked DPD because they were always reliable. There was an express fastway option (puke), now I'm thinking that could have been my best best after all.

glitterIsland

Just checked tracking information on my package and it still shows it being in Kildare.

I'm probably not going to get it today, am I the fact it hasn't reached Athlone, am I?

I don't know what to do. I need it for the weekend.

glitterIsland

Just after checking some older online orders with dpd delivery and orders were usually with me in about 1 to 2 days. So this is so disappointing how my order is caught up in the Kildare depot with no movement since Tuesday.

I don't have a delivery text either. They usually send them out early in the day. This package was supposed to be delivered to me by the 1st of December.

glitterIsland

I never had any trouble with Dpd before. They were always fantastic. I wasn't able to find fault with them. The drivers for my area were all fantastic. In comparison to Fastway they were always brilliant.

I'm so disappointed in dpd now. Its so strange. I had a parcel enter into the dpd network earlier in the week and it was delivered to me on Wednesday and that was in a day.

Yet, here I am with an important parcel with items much needed, and it's been sitting in a depot since Wednesday. It didn't even move to the Athlone depot. Its mad.

I'm so disappointed.

Discodog

A DPD driver told me that there is a "mountain" of packages & delays for Galway.

glitterIsland

I made an online order on the 22nd of November. The website stated to allow up to 7 working days for delivery. This is the end of the 13th working day and still no delivery. Actually its the end of the 14th day because I made the order early in the morning.

I'm just after seeking a refund from the shop that I ordered from.

I was never able to find a fault with dpd before and I don't want to judge them badly but its such a pity they are now going downhill like those cowboys fastway. Dpd were always superior but this?

ShayNanigan

Has anyone had problems with parcels from UK to Ireland via DPD recently? Asking because DPD returned my order back to the shop in UK. It's not even a case of arriving in Ireland and encountering problems with the delivery here, the same day it was sent out it was listed as "delayed" on their tracking (DPD Ireland never even found the parcel with the tracking number) and the very next day the status updated to "being returned". Now the shop is acting like I returned the order even when it's clear the parcel never even crossed the border. Just wondering what's going on.

TheAnalyst_

Anyone clarify that "cancelled OFD scan" status? So its either out for delivery or not out for delivery.

glitterIsland

I have some packages stuck with dpd. I got some test messages this week to say that x package is due for delivery. 'Mr Bob' from DPD will deliver your package today between x and x time.

All of these messages have been followed up with your delivery for today is delayed and no update since.

I have a package that went into the dpd network earlier this week. I have other packages still waiting to be delivered where ever the f*ck they are gone to. What are chances that I will get some of these packages before Christmas. Some of them are Christmas presents.

Has Galway depot been sorted yet? Did they open a new depot? Why did they close? Was it because of covid?

ShayNanigan

WTH is going on with DPD?! For the second time in a week they've returned my order to UK without ever contacting me. I have no way of knowing whether that order ever reached Ireland even because their tracking only shows "delayed" first and then "being returned". I've given my full address, phone number, gate code, everything that should be needed to get the parcel here. No. Good luck getting shops to switch their courier service into something else... I am so frustrated right now!

The thing that really annoys me that I'm given no reason for the failed delivery. The tracking code only works on DPD UK site. Does that mean it never reached Ireland? I mean surely they'd assign a working code if it had? The irony here is that I actually saw DPD today because they drove through the gate and delivered a parcel to my neighbour. But nothing for me.

And this is in Dublin.

ShayNanigan

DPD delivered another parcel to the neighbourhood... imagine my frustration.

I contacted the store again after the second return. They say DPD has given them no explanation. They tried to send it once more but cannot (no reason given for this, I guess it's just their policy to try twice and that's it). I don't think I dare to order anything from the UK again, especially if DPD is handling it.

I guess DPD has just categorically decided not to deliver anything to Ireland from the UK and won't give any explanations for it. And they're super hard to contact too! I am so, so very angry right now. This is going to be one heck of a Christmas by the way things are going...

glitterIsland

https://www.boards.ie/discussion/comment/118320668#Comment_118320668

DPD used to be far superior than Fastway. I was always very happy with DPD but they went downhill during 2021. I recommended DPD to a small business owner. Its so sad to see this downfall with DPD. I hope they will pick up in 2022, turn around and improve.

I made an online order to the UK for Black Friday. I got an absolute steal on some items. I was over the moon.

They are being delivered with DPD. I used to buy from the shop pre Brexit and they used to send by mail.

I got tracking last week to say that my item was out for delivery but then it was returned to depot and its been out and floating about ever since.

I am me123

Ordered a parcel from Amazon from an Irish company, being delivered by DPD couriers.

Got a text earlier from DPD, saying it would be delivered between 2.30pm and 3.30pm today. Was provided with the Driver name.

Its now after 5pm and no sign of my parcel 🙈

Anyone ever experience this & should it take long to arrive?

Thank you. Worried.com

ShayNanigan

https://www.boards.ie/discussion/comment/118326697#Comment_118326697

Yes I have. It could go either way, the driver might turn up or then not. I've had deliveries where the guy didn't bother stopping at our house and just labeled it as "not having access to premises" without calling or anything - and we were dead sure no DPD delivery driver was seen anywhere near our door the entire day. Then again we've had a guy arrive about two hours after the delivery window closed, no explanations. The best option is to call the hub if the driver doesn't get there before 6pm or then just call them immediately. Any messages are useless. I've managed to get a delivery that went to the same address as mine but in another area rerouted and delivered the same day when I called the hub.

I am me123

https://www.boards.ie/discussion/comment/118332199#Comment_118332199

Thanks.

Parcel arrived late last night.

Thanks again.

glitterIsland

What do I do with this order?

This hasn't moved since the 13th of December. I already had to go down the route of a refund/chargeback with one order.

glitterIsland

whiterebel

Your supplier needs to chase it from their end, and get a refund back from DPD if necessary. If it happens enough they’ll get rid of DPD. Nothing else you can do, the contract is between DPD and the sender.

BABRICK

Hey Everyone, I made an order from a seller on the 1st and my Order was shipped via DPD on the 4th. Since then the tracking states “Data Received” and hasn’t been scanned since. It usually gets a scan in Belgium then arrives in Ireland 2-3 days later however it’s now 4 days and nothing and still states only “data received”. I’m wondering and this happened to anyone before, will the parcel just show up in Ireland and just missed a scan for its outbound journey or because it wasn’t scanned it will be lost and never show up. First time DPD tracking hasn’t updated with this retailer. Any info would be appreciated thank you !

joujoujou

Retailer created a label, registered it in a system, but did not hand it over yet - that's most likely scenario.

If I was you, I'd politely ask retailer if it's actually despatched or not.

ShayNanigan

Angry at DPD at the moment... My parcel left yesterday and I thought it would maybe arrive on Monday. Woke up this morning to see there was a text message that they'd try to deliver my parcel by Monday, nothing else. When I checked the tracking, it said the parcel was in a van and would be delivered today. I never received another text message but when I checked the tracking half an hour later, it said the parcel would be here between 10 and 11 am. Needless to say they never arrived but the tracking says they tried to deliver and I wasn't home. I'd say the guy knew when he loaded the van that he wouldn't even try to deliver my parcel today. I would have been ok with the delivery on Monday but it's so annoying that I was here waiting for the delivery and hundred percent sure they never even drove past the gate. I hope they will be delivering it on Monday because there's no card, no email or text message with a link to reschedule or anything. I don't even know how to contact them (they've made it more difficult than before) and I've got a splitting headache now.

ShayNanigan

Hahah, DPD basically calling me a liar now, saying the driver's scanner was pinged near my house and sent me a pic of the map which doesn't really tell me whether the driver was sitting in the van hundred meters from my gate or standing behind the gate post or wall a few meters away. It doesn't really matter though since the driver made no attempt to even get in. I guess pushing a button or calling the number on the parcel was too much. Today a stealth delivery guy delivered the parcel but I don't know how they do it to be honest. I was staring at the gate for fifteen minutes and had just turned my head away from the window two seconds earlier thinking "nothing yet" when I hear a knock on the door and before I could jump down the stairs, he's already at the gate. Luckily he did leave the parcel at the door. I don't know how he got in since I didn't let him in. It's getting harder and harder to receive parcels it seems. You have to have ninja skills to catch the delivery drivers.

Spon Farmer

I need to have a parcel sent to a pick up point however for some reason anything I buy from that particular website cannot be redirected on the DPD app or website.

Should I just use the address of the shop itself?

ShayNanigan

Has DPD changed their policies or do they just like to mess with me? Now if I don't check their website constantly, I wouldn't be aware when my parcels arrive. No emails or texts anymore a day before a delivery. They send me a text message about an upcoming delivery 20 minutes before they're supposed to arrive. I remember a time when they would let you know at least a couple of hours before.

What I find the most irritating thing is that they've got the same incompetent delivery guy back working my area MOD: <SNIP> Don't go there. he's just as rude and unreliable otherwise as he used to be. What's changed though is that now you cannot get in touch with the customer service as easily as you used to.

Easten

I think I must have a record now,

Parcel picked up in Kildare on the 22nd of April to be delivered to Co. Clare, 11 days later and still not delivered. I checked the tracking and it is saying "We tried to deliver but we didn't have the correct address" What a joke of a company, what useless employees they have. I wouldn't trust any single one of them to run a bath tub now.

O-O

A butch of wasters, I'll never use them again. Customer is still waiting for the delivery. I can't see him giving me any more business after this.

An Expensive lesson learnt now.

The Continental Op

Just noticed that a couple of items from Amazon are flagged as

Delivery attempted 22 August

Unfortunately, DPD wasn't able to complete your delivery and needs additional information to try again. We're sorry for the inconvenience.

Here we go again, maybe a driver who couldn't be bothered to drive out to me to deliver - that definitely can happen, but if I remember correctly last time this happened DPD had put their own sticker over Amazons and removed the eircode and phone number.