DPD Parcel Wizard - DPD Pickup

dashcamdanny · 10-06-2021 8:56pm

Has anyone got an email from DPD saying they are going to donate your existing balance to charity?

Can they do that with your credit?

10-06-2021 8:59pm

dashcamdanny wrote: »

Has anyone got an email from DPD saying they are going to donate your existing balance to charity?

Can they do that with your credit?

They also said in the email that my balance was over a tenner less than the actual balance. Absolute chancers.

dashcamdanny · 11-06-2021 3:18pm

ReginaldSmythV wrote: »

They also said in the email that my balance was over a tenner less than the actual balance. Absolute chancers.

I have 17 euro in my account. They said on their email I had 3.50 euro. And they are going to donate it on my behalf. Which is either a mistake or complete deception on their behalf.

Thing is, if I want to donate my money, I will.
I do.
Why do they think they can donate my money for me? Just give it back..

11-06-2021 4:54pm

Mine had the choice of 2 charities or a gift card for the amount, which was wrong anyway. They'll be making a fortune off this, where would you report it to?

dashcamdanny · 12-06-2021 12:45pm

Check your emails.

You can pick one of their chosen charities or receive some type of unknown gift card.

Also check your online balance with what they have declare you have on the email.

They said I have 3 euro when in fact I have 17 euro.

Do they have an obligation to refund your unused cash?

TomOnBoard · 12-06-2021 2:59pm

dashcamdanny wrote: »

Check your emails.

You can pick one of their chosen charities or receive some type of unknown gift card.

Also check your online balance with what they have declare you have on the email.

They said I have 3 euro when in fact I have 17 euro.

Do they have an obligation to refund your unused cash?

You lodged funds with DPD to pay for services (parcel delivery via a UK 'post-box' onward to ROI) to be rendered. Then DPD ceased to provide such services. Therefore, you are entitled to a full refund of ALL outstanding funds balances on your account!

ANY 'donation(s)' to 'charity' can only happen if you agree to it!

joujoujou · 13-06-2021 8:22am

Thank god I used all my balance before they closed PW.

I wonder if chargeback/paypal claim would work?

Darc19 · 13-06-2021 8:28am

TomOnBoard wrote: »

You lodged funds with DPD to pay for services (parcel delivery via a UK 'post-box' onward to ROI) to be rendered. Then DPD ceased to provide such services. Therefore, you are entitled to a full refund of ALL outstanding funds balances on your account!

ANY 'donation(s)' to 'charity' can only happen if you agree to it!

It would actually depend on the terms and conditions that you agreed to.

As it was UK government Brexit that caused the service to be stopped, there may have been a condition regarding that we or similar.

Padraig Mor · 14-06-2021 11:27pm

dashcamdanny wrote: »

Check your emails.

You can pick one of their chosen charities or receive some type of unknown gift card.

Also check your online balance with what they have declare you have on the email.

They said I have 3 euro when in fact I have 17 euro.

Do they have an obligation to refund your unused cash?

Got the email (twice) today. What a shower of unprincipled scumbags! It's my money, not yours! Now, in my case it's the princely sum of €3.85 (and they got it right too) but it's the thought that counts. Bear in mind they originally said they'd refund us all in January, y'know - five months ago. Whatever about the charity, the gift voucher for a retailer seems to be for a random place of their choosing - WTF?!

joujoujou wrote: »

Thank god I used all my balance before they closed PW.

I wonder if chargeback/paypal claim would work?

Hmm.....Paypal claim limit is six months - and it's now approx six months since the last payments that would have been made. They'd hardly be that unscrupulous.......would they?!

Padraig Mor · 14-06-2021 11:33pm

Just looked at the email there again. We have four days (until the 18th) to decide between one of the two charities, or a mystery retailer. If we don't click on one of the three buttons for those choices, they'll give it to charity then. There is no option to disagree. This can't be legal. And I thought Ryanair were audacious with their voucher nonsense.....

phunkadelic · 21-06-2021 3:43pm

Just got my email. Very bad optics, considering DPD are still an active company. I tried a dispute with paypal, but they closed it 'The case was closed as this transaction is ineligible for PayPal Purchase Protection.'
I am a few weeks past the 6months cover from paypal. I'm suspicious that is why DPD waited til 6 months later to email us.

dashcamdanny · 22-06-2021 7:22pm

Padraig Mor wrote: »

Just looked at the email there again. We have four days (until the 18th) to decide between one of the two charities, or a mystery retailer. If we don't click on one of the three buttons for those choices, they'll give it to charity then. There is no option to disagree. This can't be legal. And I thought Ryanair were audacious with their voucher nonsense.....

I emailed them , requesting my balance was returned in full to my card or paypal

SOme bunch of cowboys..

22-06-2021 8:45pm

Is there no body in this country this can be reported to?

Duffycon · 23-07-2021 1:30pm

Hey folks anyone have issues with DPD deliveries? I am not a customer of theirs but I ordered a product from Fragrance X online in the States who use DPD. I ordered it on the 1st of July and it appears stuck in the Netherlands since 14th of July. I contacted landline in Netherlands and menu is in Dutch!!!

Bob Harris · 23-07-2021 2:35pm

I paid duty/VAT on a purchase from the UK which I had to return. I have received confirm that the seller has received the returned goods.

Does anybody know with DPD, how do I claim for the a refund of the VAT/duty paid?

Spocker · 23-07-2021 7:56pm

https://boards.ie/discussion/comment/117652100#Comment_117652100

You wouldn't be claiming the refund from DPD, you'd have to go to Revenue/Customs for that (DPD only collect on behalf of Revenue): https://www.revenue.ie/en/importing-vehicles-duty-free-allowances/buying-of-goods-online-for-personal-use/how-to-claim-a-refund-of-customs-duty-and-value-added-tax-vat.aspx

Bob Harris · 23-07-2021 8:24pm

https://boards.ie/discussion/comment/117653596#Comment_117653596

Thanks for the reply, the revenue site says though "Parcels delivered by a courier or express carrier

You should contact the company who delivered your parcel. The contact details should have accompanied your parcel"

Does that mean to go through the delivery company or just to get the necessary details? If it is to revenue the claim is made where do you send it to?

As per usual the revenue sites are as clear as mud.

Spocker · 24-07-2021 10:26pm

https://www.boards.ie/discussion/comment/117653691#Comment_117653691

My bad, looks like you do have to go through DPD - try customerservices@dpd.ie

Bob Harris · 26-07-2021 5:00pm

https://www.boards.ie/discussion/comment/117657509#Comment_117657509

Customer services gave me this email to claim the refund for customs duty paid: dutyandvatcollection@dpdgroup.co.uk

I sent on proof of receipt of the return from the vendor and the VAT receipt so we'll see where it goes from here.

_Whimsical_ · 27-07-2021 2:45pm

I have got an email from this company asking me to pay a customs charge on a parcel. My name and address is on it, the tracking number is correct, however it doesn't mention dpd couriers who they would collecting on behalf on.

Anyone know if it's the real deal?

whiterebel · 27-07-2021 5:36pm

Are you expecting a parcel from outside the EU?

AllForIt · 28-07-2021 4:40pm

I assume this is the correct thread for a DPD query.

I made a transaction with a guest account and received a postage label by email. The pdf label appears to be corrupt and wont open in any pdf viewer I've tried. The chat bot keeps asking me for a tracking number but I don't recall getting any tracking number and if it's included in the pdf I can't access it. It's not in the email body they sent either.

I've emailed them in reply to the emailed pdf but I get no response from that. I also found an itsupport email where they did reply but their suggestion didn't work either. Any suggestons?

Spocker · 28-07-2021 10:26pm

https://www.boards.ie/discussion/comment/117674577#Comment_117674577

Open the PDF file in a text viewer like Notepad, you might be able to retrieve the tracking number that way

Bob Harris · 10-08-2021 2:15pm

https://www.boards.ie/discussion/comment/117664313#Comment_117664313

To update on this - the .co.uk email was incorrect as they replied from there to tell me so.

The gave me one for Ireland which is customs@dpd.ie - I sent the VAT receipt and proof of receipt of the returned goods.

The replied about 10 days later to say they had filed for the customs refund ( I assume with Revenue) and to give it 7/10 working days.

Padraig Mor · 10-08-2021 2:23pm

https://www.boards.ie/discussion/comment/117486508#Comment_117486508

So......anyone actually receive their mystery voucher "refund"?! Not me anyway. Dare I say DPD have stolen my €3.85?

Bob Harris · 13-08-2021 3:54pm

https://www.boards.ie/discussion/comment/117733133#Comment_117733133

VAT refund on the my order from the UK was received today from DPD.

Need a Username · 01-09-2021 9:30pm

I’ve missed two DPD deliveries this week because there was no text alerts to say they were due or out for delivery.

What would be the reason this might happen? They were both from stores that I buy from regularly. What do I need to do to get delivery alerts restarted?

dannyo666 · 05-09-2021 5:08pm

Parcel wizard are gone since Brexit i believe along with all other mail forwarding companies like parcel motel.....Have they started up again?Cant believe ive missed this if they have.........

joujoujou · 05-09-2021 11:42pm

They're gone for good. Few small businesses though offering collection service (P.O. box like), but obviously not as convenient as PW/PM - you have to cross the border and collect what you bought.

Unsure if I'm allowed to post links here - look up social media, they're there.

dashcamdanny · 27-09-2021 1:32pm

did anyone manage to get their money refunded?

Padraig Mor · 27-09-2021 1:42pm

https://www.boards.ie/discussion/comment/117945261#Comment_117945261

Nope. Insane that DPD can get away with, literally, outright theft.

Padraig Mor · 29-09-2021 11:04am

https://www.boards.ie/discussion/comment/117945261#Comment_117945261

Nine months later, I got this by email yesterday:

"DPD Ireland apologises for the time it is taking to refund to you your balance held by us on your DPD Parcel Wizard account. Normally, refunds are credited back through the customer's Paypal or Credit Card account and this is what we have done in a high number of cases. Unfortunately, there is a time window within which this is allowed, and in this case, the time has elapsed. To allow us to refund you, we ask that you please provide us with your bank account details - BIC and IBAN. We ask you to please email john.mcneill@dpd.ie with your details. We will refund directly into your bank account.

Again, DPD Ireland offers our sincerest apologies for the delay in processing your refund. "

" this is what we have done in a high number of cases" - an outright lie I suspect, given that not a word was heard from them after Paypal's six month claim expired.

"please provide us with your bank account details - BIC and IBAN" - are they for real?! They want us to send bank details to them by email - are they Nigerian princes in disguise?!

What happened to the "gift cards" for unknown retailers?!

VG31 · 29-09-2021 1:54pm

https://www.boards.ie/discussion/comment/117953284#Comment_117953284

There is no risk sending you IBAN and BIC by email. You could put them on a billboard without any risk. All people can do with your IBAN is send you money.

It's common in some European countries like Germany for businesses to have their bank details listed on their website.

Padraig Mor · 29-09-2021 2:51pm

https://www.boards.ie/discussion/comment/117954102#Comment_117954102

I get that it should be fine; it just seems very unprofessional for what is a large business..... especially one that has my PayPal details!

jc500 · 05-11-2021 12:08am

After paying Customs duty/vat 3 weeks ago. 10 phone calls. Promises that it was now sorted. Now a text saying cancelled OFD. What on earth does that mean.

tphase · 12-11-2021 9:12pm

Seems the DPD depot in Galway closed on Monday, franchisee just shut up shop . As a result, DPD deliveries in Galway are being managed by the Athlone hub and there are lots of delays

I had a package due yesterday, delivery window was 8am to 6pm so I stayed at home. Got a message at 1230 that delivery was delayed and I'd get a message an hour in advance on the day of delivery.....but no indication of what day that was. Called DPD depot and was told it might be delivered tomorrow or Sunday - great

micks_address · 18-11-2021 10:00am

https://www.boards.ie/discussion/comment/118158760#Comment_118158760

anyone having issues paying import vat on items with dpd? I got an email Monday saying import due on an item but when i click on the link i get a consignment error. Phoned them Monday and they said they had system issues... and to try again later... tried tuesday/wednesday and this morning and the link keeps timing out... they send me a text/email each morning but its not working... has worked on other items before with no issues..

micks_address · 18-11-2021 10:41am

https://www.boards.ie/discussion/comment/118184501#Comment_118184501

tried phoning them and there's a message on their system about ongoing payments issue...

tiegan · 18-11-2021 7:41pm

DPD have posted the following a couple of times today - "Unfortunately, we are still experiencing an issue with our payment links. IT are aware and are actively pursuing an immediate resolution. We hope to have this resolved as soon as possible. We will update you when we have further information. We offer our apologies for any inconvenience. Thank you for your patience and understanding. Team DPD Ireland."

micks_address · 22-11-2021 9:56am

https://www.boards.ie/discussion/comment/118187711#Comment_118187711

yeah got sorted thursday, paid and delivered Friday

Discodog · 22-11-2021 6:09pm

Does anyone know what I can do ? DPD say that they have tried to deliver but can't find my address. They asked for an Eircode, I am pretty sure the supplier gave it, but I also gave them the Eircode. They said that they tried to deliver on Saturday but no one arrived here. They said that they would try again today & no one turned up. Is there a way to contact them without waiting in a phone queue ?

ShayNanigan · 24-11-2021 11:01am

I don't know if this is more to do with DPD or Ikea but I'm annoyed with both today. I wanted my Ikea parcel delivery date not to clash with some important appointments I have today so I chose Friday. Well... Yesterday evening they (Parcel Wizard) sent me an email that the parcel has been picked up by DPD and will be delivered on Wednesday. 😑 No tracking code, later received a text message saying it will arrive some time during the day and a link to reschedule. Yeah, could do that but from past experience I know that doesn't work. I've rescheduled my deliveries with them before only to find that they delivered them on the original date anyway.

Just now I received another message saying the parcel is in a van and arriving today, like it or not. When, who knows. I don't have time to sit around and wait so we'll see how this goes. Have another family member here too but not sure they can hear the door because of work calls all day and our delivery guy is notoriously sneaky with his deliveries, never knocking (Actually, he's done worse and was reprimanded and moved elsewhere but there he is again, delivering our parcels unfortunately).

zell12 · 30-11-2021 5:19pm

Online tracking says 'failed delivery' from DPD, even though I was home. Nobody came. Phone number did not ring or anything either

Grrrr.

Discodog · 01-12-2021 7:22pm

https://www.boards.ie/discussion/comment/118246248#Comment_118246248

I got the same. Are you anywhere near Galway as there are big problems ?

zell12 · 01-12-2021 8:19pm

Yep, Galway too. Athlone is now the nearest hub.

Package arrived today after I got on to webchat. I guess they don't have the staff to cover the region/wait till they have enough deliveries for a certain neighbourhood. Suggest choose pick-up point for next delivery (Centra, Spar, etc)

glitterIsland · 02-12-2021 10:43pm

Oh my goodness,

I'm waiting on an important package with important items needed for this weekend. In all fairness I should have ordered them last week or before now but I didn't get around to doing it til Monday night. I was hoping they would be here by the weekend.

I am hoping they will be delivered tomorrow but reading the last few posts it's looking unlikely. I'm in Galway too. The package is in Kildare. The tracking says 'parcel disrupted due to service delay....... you will receive a 1 hour delivery window'.

The parcel has been with dpd since Tuesday and in transit since Wednesday.

What are the chances this will be delivered tomorrow? I really need it tomorrow.

There was a range of shipping choices at checkout so I picked DPD because they were always reliable. There was an express fastway option (puke), now I'm thinking that could have been my best best after all.

glitterIsland · 03-12-2021 10:01am

Just checked tracking information on my package and it still shows it being in Kildare.

I'm probably not going to get it today, am I the fact it hasn't reached Athlone, am I?

I don't know what to do. I need it for the weekend.

glitterIsland · 03-12-2021 12:30pm

Just after checking some older online orders with dpd delivery and orders were usually with me in about 1 to 2 days. So this is so disappointing how my order is caught up in the Kildare depot with no movement since Tuesday.

I don't have a delivery text either. They usually send them out early in the day. This package was supposed to be delivered to me by the 1st of December.

glitterIsland · 03-12-2021 4:01pm

I never had any trouble with Dpd before. They were always fantastic. I wasn't able to find fault with them. The drivers for my area were all fantastic. In comparison to Fastway they were always brilliant.

I'm so disappointed in dpd now. Its so strange. I had a parcel enter into the dpd network earlier in the week and it was delivered to me on Wednesday and that was in a day.

Yet, here I am with an important parcel with items much needed, and it's been sitting in a depot since Wednesday. It didn't even move to the Athlone depot. Its mad.

I'm so disappointed.

Discodog · 03-12-2021 7:31pm

A DPD driver told me that there is a "mountain" of packages & delays for Galway.

DPD Parcel Wizard - DPD Pickup

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