DPD Parcel Wizard - DPD Pickup

spix

Shyboy wrote: »

My cousin in the UK sent me a parcel over a week ago and I noticed on 9th it was in Athlone, but moved no further.

I contacted DPD today and they said as he did not supply any customs details, they cannot clear it and it will be returned back to the UK.

I contacted my cousin who said he had to supply the customs details when booking, description of the goods, value and commodity code, so everything should be there?

I have asked DPD if I can get this sorted without the package being returned, but I am going around in circles?

Can you please pm me your tracking number, I want to check how many other parcels were affected along with your one by checking nearby tracking numbers. Going to make a complaint and can use your number+the other parcels as proof this is recurring issue and not just a once off.


When a parcel is properly processed, it can always be seen on the DPD UK tracking, a scan in a DPD Hub such as Hub 4, Hub 5. Then followed by a message soon after, maybe an hour or 2 "Your parcel has left the UK for the Republic of Ireland" Followed by a message regarding customs clearance once arrives in Athlone. With affected parcels, after the Hub scan in the UK, the parcel just appears in Athlone and is either delivered the next day or held over and over again.


Seems they are periodically transporting batches of parcels into Ireland without any customs processing despite definitely being provided with the customs data. Strangely with the other affected parcels I mentioned, 9/10 of the delivered parcels were headed to Dublin, whilst 9/10 of the parcels held back were supposed to be delivered outside of Dublin. Can see this by checking which dpd post code applies to the parcel, ZZ750AA or ZZ710AA. I guess it boils down to individual workers in sorting areas letting parcels without customs data slide through, whilst someone more serious working in sorting area for parcels headed outside Dublin holding them back.

spix

Shyboy wrote: »

My cousin in the UK sent me a parcel over a week ago and I noticed on 9th it was in Athlone, but moved no further.

I contacted DPD today and they said as he did not supply any customs details, they cannot clear it and it will be returned back to the UK.

I contacted my cousin who said he had to supply the customs details when booking, description of the goods, value and commodity code, so everything should be there?

I have asked DPD if I can get this sorted without the package being returned, but I am going around in circles?

So did you get your parcel in the end or what happened?
Out of the 27 affected parcels in tracking range of mine
12 delivered
6 returned to sender
9 have been scanned 4 times in Athlone but no further scans since the 4th.
All parcels arrived in Athlone Thursday last week.

spix

TheMilkyPirate wrote: »

Ordered a charger from UK last week (2nd) been sitting in DPD depot in Athlone since the 3rd. Can't see why it would be there for 5 days, is it possible they are trying to contact me to pay VAT and charges or is that done after delivery with DPD?

as above

The_Conductor

Parcel of secondhand clothing from Messina Hembry sent by DPD to me in Dublin- impounded at Athlone and sent back to sender, as 'incomplete customs declaration'. DPD really aren't doing themselves any favours..........

spix

The_Conductor wrote: »

Parcel of secondhand clothing from Messina Hembry sent by DPD to me in Dublin- impounded at Athlone and sent back to sender, as 'incomplete customs declaration'. DPD really aren't doing themselves any favours..........

See my past posts, I know for a fact my parcel has complete customs declaration as do many other affected parcels as most are from Amazon who charge irish vat at checkout but still returning some to Amazon. Please pm me your tracking number. Its incompetence by DPD.

scotchy

Finally got my refund from Parcel Wizard account.

spix

Anybody who has a DPD parcel stuck in Athlone for several days please pm me your tracking. The more the merrier.

Fendy

scotchy wrote: »

Finally got my refund from Parcel Wizard account.

Well done, I've been after them for a while now to get mine..no luck so far.

Shyboy

spix wrote: »

Can you please pm me your tracking number, I want to check how many other parcels were affected along with your one by checking nearby tracking numbers. Going to make a complaint and can use your number+the other parcels as proof this is recurring issue and not just a once off.


When a parcel is properly processed, it can always be seen on the DPD UK tracking, a scan in a DPD Hub such as Hub 4, Hub 5. Then followed by a message soon after, maybe an hour or 2 "Your parcel has left the UK for the Republic of Ireland" Followed by a message regarding customs clearance once arrives in Athlone. With affected parcels, after the Hub scan in the UK, the parcel just appears in Athlone and is either delivered the next day or held over and over again.


Seems they are periodically transporting batches of parcels into Ireland without any customs processing despite definitely being provided with the customs data. Strangely with the other affected parcels I mentioned, 9/10 of the delivered parcels were headed to Dublin, whilst 9/10 of the parcels held back were supposed to be delivered outside of Dublin. Can see this by checking which dpd post code applies to the parcel, ZZ750AA or ZZ710AA. I guess it boils down to individual workers in sorting areas letting parcels without customs data slide through, whilst someone more serious working in sorting area for parcels headed outside Dublin holding them back.

Hi Spix,

So sorry, I haven't been on this forum for a while and just seen your messages and your PM.

Very interesting (and frustrating) what you have found. My parcel was returned to the UK, but is stuck in a hub in Birmingham since 21st April.

I have contacted Parcel2go and DPD almost every day and I am getting nowhere. :mad:

I will PM you the tracking number now.

spix

Shyboy wrote: »

Hi Spix,

So sorry, I haven't been on this forum for a while and just seen your messages and your PM.

Very interesting (and frustrating) what you have found. My parcel was returned to the UK, but is stuck in a hub in Birmingham since 21st April.

I have contacted Parcel2go and DPD almost every day and I am getting nowhere. :mad:

I will PM you the tracking number now.

Thanks, got your tracking number. Much like my parcel, nearby tracking numbers to yours are also affected. -1 and -2 DPD IE tracking numbers have exact same issue as yours, 1 is from Amazon.co.uk and other 'Willow' , ruling out the sender is at fault.

reubenreuben

Can you get an item sent to a DPD pickup point in NI and then collect from there?

Diceicle

Can someone clarify - what is the story with Parcel Wizard and Duty re: Amazon.
As I understand it - duty is paid on the AMazon UK side, so if I decide to ship a bottle of whiskey from Amazon via PW am I liable for additional charges or no?
I'm assuming I would be, as I'm shipping to NI in the first instance.....

VG31

Diceicle wrote: »

Can someone clarify - what is the story with Parcel Wizard and Duty re: Amazon.
As I understand it - duty is paid on the AMazon UK side, so if I decide to ship a bottle of whiskey from Amazon via PW am I liable for additional charges or no?
I'm assuming I would be, as I'm shipping to NI in the first instance.....

Parcel Wizard (and Parcel Motel) stopped in December.

whiterebel

Diceicle wrote: »

Can someone clarify - what is the story with Parcel Wizard and Duty re: Amazon.
As I understand it - duty is paid on the AMazon UK side, so if I decide to ship a bottle of whiskey from Amazon via PW am I liable for additional charges or no?
I'm assuming I would be, as I'm shipping to NI in the first instance.....

Parcel Wizard NI is finished since December. You would have to pay excise duty and charges on it, if customs allow it.

Fendy

Finally got my refund from Parcel Wizard today

The_Conductor

Diceicle wrote: »

Can someone clarify - what is the story with Parcel Wizard and Duty re: Amazon.
As I understand it - duty is paid on the AMazon UK side, so if I decide to ship a bottle of whiskey from Amazon via PW am I liable for additional charges or no?
I'm assuming I would be, as I'm shipping to NI in the first instance.....

Don't- it'll most likely be confiscated by customs- even the Department of Agriculture are confiscating whiskey and stuff being brought in these days. Seriously- don't do it- its a headwreck- if you want a bottle of Scotch or whatever- best bet is the Celtic Whiskey shop on Dawson Street (not cheap, but excellent selection).

freshpopcorn

Does anybody know what “Cancelled OFD scan”means?

joujoujou

OFD means "out for delivery". Dunno about the rest though.

freshpopcorn

joujoujou wrote: »

OFD means "out for delivery". Dunno about the rest though.

Thanks that was fairly obvious.
I think DPD only delivers in the town on Saturday unless it’s Christmas or very busy.

dashcamdanny

Has anyone got an email from DPD saying they are going to donate your existing balance to charity?

Can they do that with your credit?

dashcamdanny

dashcamdanny wrote: »

Has anyone got an email from DPD saying they are going to donate your existing balance to charity?

Can they do that with your credit?

They also said in the email that my balance was over a tenner less than the actual balance. Absolute chancers.

dashcamdanny

ReginaldSmythV wrote: »

They also said in the email that my balance was over a tenner less than the actual balance. Absolute chancers.

I have 17 euro in my account. They said on their email I had 3.50 euro. And they are going to donate it on my behalf. Which is either a mistake or complete deception on their behalf.

Thing is, if I want to donate my money, I will.
I do.
Why do they think they can donate my money for me? Just give it back..

Mine had the choice of 2 charities or a gift card for the amount, which was wrong anyway. They'll be making a fortune off this, where would you report it to?

dashcamdanny

Check your emails.

You can pick one of their chosen charities or receive some type of unknown gift card.

Also check your online balance with what they have declare you have on the email.

They said I have 3 euro when in fact I have 17 euro.

Do they have an obligation to refund your unused cash?

TomOnBoard

dashcamdanny wrote: »

Check your emails.

You can pick one of their chosen charities or receive some type of unknown gift card.

Also check your online balance with what they have declare you have on the email.

They said I have 3 euro when in fact I have 17 euro.

Do they have an obligation to refund your unused cash?

You lodged funds with DPD to pay for services (parcel delivery via a UK 'post-box' onward to ROI) to be rendered. Then DPD ceased to provide such services. Therefore, you are entitled to a full refund of ALL outstanding funds balances on your account!

ANY 'donation(s)' to 'charity' can only happen if you agree to it!

joujoujou

Thank god I used all my balance before they closed PW.

I wonder if chargeback/paypal claim would work?

Darc19

TomOnBoard wrote: »

You lodged funds with DPD to pay for services (parcel delivery via a UK 'post-box' onward to ROI) to be rendered. Then DPD ceased to provide such services. Therefore, you are entitled to a full refund of ALL outstanding funds balances on your account!

ANY 'donation(s)' to 'charity' can only happen if you agree to it!

It would actually depend on the terms and conditions that you agreed to.

As it was UK government Brexit that caused the service to be stopped, there may have been a condition regarding that we or similar.

Padraig Mor

dashcamdanny wrote: »

Check your emails.

You can pick one of their chosen charities or receive some type of unknown gift card.

Also check your online balance with what they have declare you have on the email.

They said I have 3 euro when in fact I have 17 euro.

Do they have an obligation to refund your unused cash?

Got the email (twice) today. What a shower of unprincipled scumbags! It's my money, not yours! Now, in my case it's the princely sum of €3.85 (and they got it right too) but it's the thought that counts. Bear in mind they originally said they'd refund us all in January, y'know - five months ago. Whatever about the charity, the gift voucher for a retailer seems to be for a random place of their choosing - WTF?!

joujoujou wrote: »

Thank god I used all my balance before they closed PW.

I wonder if chargeback/paypal claim would work?

Hmm.....Paypal claim limit is six months - and it's now approx six months since the last payments that would have been made. They'd hardly be that unscrupulous.......would they?!

Padraig Mor

Just looked at the email there again. We have four days (until the 18th) to decide between one of the two charities, or a mystery retailer. If we don't click on one of the three buttons for those choices, they'll give it to charity then. There is no option to disagree. This can't be legal. And I thought Ryanair were audacious with their voucher nonsense.....

phunkadelic

Just got my email. Very bad optics, considering DPD are still an active company. I tried a dispute with paypal, but they closed it 'The case was closed as this transaction is ineligible for PayPal Purchase Protection.'
I am a few weeks past the 6months cover from paypal. I'm suspicious that is why DPD waited til 6 months later to email us.