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DPD Parcel Wizard - DPD Pickup

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Comments

  • Registered Users Posts: 751 ✭✭✭ I am me123


    Ordered a parcel from Amazon from an Irish company, being delivered by DPD couriers.

    Got a text earlier from DPD, saying it would be delivered between 2.30pm and 3.30pm today. Was provided with the Driver name.

    Its now after 5pm and no sign of my parcel 🙈

    Anyone ever experience this & should it take long to arrive?

    Thank you. Worried.com



  • Registered Users Posts: 218 ✭✭ ShayNanigan


    Yes I have. It could go either way, the driver might turn up or then not. I've had deliveries where the guy didn't bother stopping at our house and just labeled it as "not having access to premises" without calling or anything - and we were dead sure no DPD delivery driver was seen anywhere near our door the entire day. Then again we've had a guy arrive about two hours after the delivery window closed, no explanations. The best option is to call the hub if the driver doesn't get there before 6pm or then just call them immediately. Any messages are useless. I've managed to get a delivery that went to the same address as mine but in another area rerouted and delivered the same day when I called the hub.



  • Registered Users Posts: 751 ✭✭✭ I am me123


    Thanks.

    Parcel arrived late last night.


    Thanks again.



  • Registered Users Posts: 175 ✭✭ glitterIsland


    What do I do with this order?


    This hasn't moved since the 13th of December. I already had to go down the route of a refund/chargeback with one order.






  • Registered Users Posts: 175 ✭✭ glitterIsland





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  • Moderators, Business & Finance Moderators Posts: 13,507 Mod ✭✭✭✭ whiterebel


    Your supplier needs to chase it from their end, and get a refund back from DPD if necessary. If it happens enough they’ll get rid of DPD. Nothing else you can do, the contract is between DPD and the sender.



  • Registered Users Posts: 5 BABRICK


    Hey Everyone, I made an order from a seller on the 1st and my Order was shipped via DPD on the 4th. Since then the tracking states “Data Received” and hasn’t been scanned since. It usually gets a scan in Belgium then arrives in Ireland 2-3 days later however it’s now 4 days and nothing and still states only “data received”. I’m wondering and this happened to anyone before, will the parcel just show up in Ireland and just missed a scan for its outbound journey or because it wasn’t scanned it will be lost and never show up. First time DPD tracking hasn’t updated with this retailer. Any info would be appreciated thank you !



  • Registered Users Posts: 11,805 ✭✭✭✭ joujoujou


    Retailer created a label, registered it in a system, but did not hand it over yet - that's most likely scenario.

    If I was you, I'd politely ask retailer if it's actually despatched or not.



  • Registered Users Posts: 218 ✭✭ ShayNanigan


    Angry at DPD at the moment... My parcel left yesterday and I thought it would maybe arrive on Monday. Woke up this morning to see there was a text message that they'd try to deliver my parcel by Monday, nothing else. When I checked the tracking, it said the parcel was in a van and would be delivered today. I never received another text message but when I checked the tracking half an hour later, it said the parcel would be here between 10 and 11 am. Needless to say they never arrived but the tracking says they tried to deliver and I wasn't home. I'd say the guy knew when he loaded the van that he wouldn't even try to deliver my parcel today. I would have been ok with the delivery on Monday but it's so annoying that I was here waiting for the delivery and hundred percent sure they never even drove past the gate. I hope they will be delivering it on Monday because there's no card, no email or text message with a link to reschedule or anything. I don't even know how to contact them (they've made it more difficult than before) and I've got a splitting headache now.



  • Registered Users Posts: 218 ✭✭ ShayNanigan


    Hahah, DPD basically calling me a liar now, saying the driver's scanner was pinged near my house and sent me a pic of the map which doesn't really tell me whether the driver was sitting in the van hundred meters from my gate or standing behind the gate post or wall a few meters away. It doesn't really matter though since the driver made no attempt to even get in. I guess pushing a button or calling the number on the parcel was too much. Today a stealth delivery guy delivered the parcel but I don't know how they do it to be honest. I was staring at the gate for fifteen minutes and had just turned my head away from the window two seconds earlier thinking "nothing yet" when I hear a knock on the door and before I could jump down the stairs, he's already at the gate. Luckily he did leave the parcel at the door. I don't know how he got in since I didn't let him in. It's getting harder and harder to receive parcels it seems. You have to have ninja skills to catch the delivery drivers.



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  • Registered Users Posts: 3,117 ✭✭✭ Spon Farmer


    I need to have a parcel sent to a pick up point however for some reason anything I buy from that particular website cannot be redirected on the DPD app or website.

    Should I just use the address of the shop itself?



  • Registered Users Posts: 218 ✭✭ ShayNanigan


    Has DPD changed their policies or do they just like to mess with me? Now if I don't check their website constantly, I wouldn't be aware when my parcels arrive. No emails or texts anymore a day before a delivery. They send me a text message about an upcoming delivery 20 minutes before they're supposed to arrive. I remember a time when they would let you know at least a couple of hours before.

    What I find the most irritating thing is that they've got the same incompetent delivery guy back working my area MOD: <SNIP> Don't go there. he's just as rude and unreliable otherwise as he used to be. What's changed though is that now you cannot get in touch with the customer service as easily as you used to.

    Post edited by whiterebel on


  • Registered Users Posts: 732 ✭✭✭ Easten


    I think I must have a record now,

    Parcel picked up in Kildare on the 22nd of April to be delivered to Co. Clare, 11 days later and still not delivered. I checked the tracking and it is saying "We tried to deliver but we didn't have the correct address" What a joke of a company, what useless employees they have. I wouldn't trust any single one of them to run a bath tub now.

    O-O

    A butch of wasters, I'll never use them again. Customer is still waiting for the delivery. I can't see him giving me any more business after this.

    An Expensive lesson learnt now.



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