Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Got a message that I have a parcel in their oversize locker, surprised it’s that big. Does anyone know can I pick up oversize items at any time from Finglas I think? Thanks

Following up my previous post, I got an email from PM today admitting my package was lost i.e they have lost it. They'll refund me the value of the invoice I sent last week (with me losing out on the exchange rate, no doubt), but it's not much consolation as the item was a signed book and I don't know if I'll be able to order it again. I was offered the refund as PM credit or a payment to the card I use to top up, took the card refund

During the summer I ordered an electronic item from the far east, cost about 115 euro, after a few weeks I checked the tracking to see where it was, it seemed to arrive at the depot in Newtownabbey then disappeared, sent emails but got no reply, made a phone call where they acknowledged receipt of said emails but said they were very busy, understaffed etc. so couldn't reply.
Anyway they said the item got lost in their depot and I was entitled to a 100 euro refund which would be sent back to my pay pal account after 10 working days. Those 10 days came and went many times with no sign of this refund, eventually I rang them again and they said it was now an accounts issue and would be dealt with in time, still no sign of the refund now 4 or 5 months later.
Can't get through to an agent now at all, constantly on hold, they must have my number flagged. What can I do next?

newbie11 wrote: »

During the summer I ordered an electronic item from the far east, cost about 115 euro, after a few weeks I checked the tracking to see where it was, it seemed to arrive at the depot in Newtownabbey then disappeared, sent emails but got no reply, made a phone call where they acknowledged receipt of said emails but said they were very busy, understaffed etc. so couldn't reply.
Anyway they said the item got lost in their depot and I was entitled to a 100 euro refund which would be sent back to my pay pal account after 10 working days. Those 10 days came and went many times with no sign of this refund, eventually I rang them again and they said it was now an accounts issue and would be dealt with in time, still no sign of the refund now 4 or 5 months later.
Can't get through to an agent now at all, constantly on hold, they must have my number flagged. What can I do next?

Too long.

Hold times are 20-30 mins on the phone. You will get through.

If you think its your number which I doubt, try callkng from a different number.

My parcel was lost on 29th October and has already been refunded. This was worth 1500€.

dan786 wrote: »

Too long.

Hold times are 20-30 mins on the phone. You will get through.

If you think its your number which I doubt, try callkng from a different number.

My parcel was lost on 29th October and has already been refunded. This was worth 1500€.

How did you get the refund?
Sent a package to the UK using PM and it's gone missing, no response to emails and can't get them on the phone just getting the run around from Nightline depo.

Thank **** I purchased the extended liability the day I put it in the PM

I have a delivery going to parcelmotel for the first time in a few years. How do I top up for a single parcel?

Do I need to tie my card to them and then they will take the payment upon delivery?

Iv been a long time user of parcel motel but this morning I got a text to say that my parcel will be available for collection from a UPS van at a totally different location (5km away) to where my Parcel Motel locker is. To make it worse, I can only collect it between 11am and 6pm. Right in the middle of the working day!!!!

WTF...Im still being charged the full rate.:mad:

If they're seeing the kinda surges the rest are then there's no way the lockers can handle it. Still not encouraging fast pickups, dopes.

Beric Dondarrion wrote: »

It's not just issues with deliveries now, the wheels have come off the sending side of things too. I sent three parcels to the UK last week (the 1st of December) through PM. All three are showing as being outbound from their depot as of the 2nd but no UPS tracking information is being displayed for any of the shipments. No idea where they are or when they will arrive in the UK.

Cracks starting to appear by the looks of it...

You're much better off sending directly with UPS. It's a lot faster and a bit cheaper.

Beric Dondarrion wrote: »

Do you have a link for that? Up to now I've found PM to be the cheapest to send to the UK, I just think they are totally overwhelmed at the moment and because of Brexit etc its only going to get worse.

I used to use PM as well before this year. I never had any issues but they weren't particularly quick. UPS is 2-3 days and they collect from your house at no extra charge.

https://wwwapps.ups.com/ctc/request?loc=en_IE

I have it linked to my eBay account so most details are autofilled for me. Apart from adding one extra transit day to UPS Standard shipments for this month, they don't seem to be having any noticeable delays.

I got a response today finally , parcel is lost.

They will refund me the €100 liability. I did not buy extended. Item was £119 so i'm a bit out of pocket.


I don;t imagine i'll be using the service too much in the next few months with all the no deal brexit crap

Maybe for sending packages just to use up credit

Havent seen any emails from PM about Brexit and theres no notice on their site either.
Would I be alright to buy something from the UK now today and have it before any customs regime on Jan 1st. I dont need it for Xmas day or anything but just want to avoid any VAT. Would three weeks be okay for delivery to prevent this?

https://twitter.com/kennethom/status/1337387260594057217

Clusterf'ck.

antodeco wrote: »

Anyone know how to raise a claim against PM? Whenever I click on anything in the support section just says pages can't be found :rolleyes:

You'll need to call them. Emails will not be answered!