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Nightline/Parcel Motel Thread Part 2 (post all related questions here)



  • Registered Users Posts: 1,077 ✭✭✭ loki7777

  • Registered Users Posts: 3 CookieD

    Got an email last night. The traditional photo of the box saying they’ve got it and they’ll deliver it shortly. So looks like stuff is moving now.

  • Registered Users Posts: 2,398 ✭✭✭ Shred

    I got a mail at 11:34 this morning to state my parcel was ready for collection; I just picked it up there and all is good; 11 days in total since I got notified I had insufficient credit on my Parcel Motel account.

    Now to get my remaining credit balance back; I thought I had used a card but just noticed it was Paypal so that should be straight forward!

  • Registered Users Posts: 2,297 ✭✭✭ Buffman

    He sent an old school snail mail letter to the address on their website. (D11 A729)

    Ye, as long as you're within PayPals 180 day dispute period you should get a refund quickly, just open a dispute.

  • Registered Users Posts: 2,398 ✭✭✭ Shred

    Yep, I put it through there and it came through instantly as others have said 👍️

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  • Registered Users Posts: 5,714 ✭✭✭ Aglomerado

    Happened to be in Cork today so decided to chance my arm and call at the depot. Got sorted with my package in 5 minutes. No quibble. :) Couldn't stick waiting around another week.

  • Registered Users Posts: 1,077 ✭✭✭ loki7777

  • Registered Users Posts: 26 Antonius.Prime

    Like so many here, I'm both waiting on a parcel and have credit in their system. It's apparently in their system, somewhere...

    Emailed a few times, even went to UPS' twitter.

    Then came here and saw how the emails are basically being ignored.

    I don't have the time to be driving to their depot in Cork on the off-chance that they have it there. What's fun is the UK UPS have a FB presence that appears to be actively monitored, but theres nothing for Ireland.

    I could've said nothing and let them take the €9-odd and be done with it, but nah. Went and got a wishlist that herself convinced me to splurge on.

    Brown uniforms are to hide the [redacted] that comes from their mouths...

    editing to add:

    Rather than add another entry; I said I’d give ye an update. Managed to get a response from Twitter via the medium of telling them they’re responsible for the loss or theft of the package.

    Public image seems to be what they care about, so make sure if you want a response from them to mention loss, theft and local papers or radio.

    It is, unfortunately, provocative but right now it’s all that seems to get a result.

    Post edited by Antonius.Prime on

  • Registered Users Posts: 2,224 ✭✭✭ Shlippery

    Keep us posted...all forms of comms I tried have lead to nothing - my package is only cheap so can probably write it off if they don't respond, but will try get the chargeback for the €11.85 paypal topup in that case.

  • Registered Users Posts: 26 Antonius.Prime

    Got asked to DM my parcel details. Which I did. And the three automated emails from the PM “service” email.

    Then got told they’d escalate and email me.

    The response email was underwhelming.

    ”Please email the Parcel Motel service email for assistance.”

    Really? The Parcel Motel email? By Parcel Motel? Who were purchased wholly by UPS? The same Parcel Motel who has a fecking UPS logo on every email now?

    Whose fecking service email is a UPS domain? !?

    UPS - Unprofessional Package Service…

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  • Registered Users Posts: 26 Antonius.Prime

    So for another update:

    I replied to UPS by email and Twitter outlining their obvious idiotic response and that I was holding them liable for theft/ loss.

    The magic word seems to be “liable”. Once that got mentioned I got a call from the Cork depot telling me that the Bandon locker was out of order.

    Obviously, if this was something that actually had occurred they would have communicated this to people that use the Bandon locker well ahead of this.

    So the obvious thing here is holding UPS to account and mentioning the press and liability being in UPS’ side if you have stuck parcels. I’ve a feeling that it’ll work for balances too.

  • Registered Users Posts: 12 justin.exe

    Hi lads, signed up there to just speak on my own experience.

    My experience with Support

    So about two months ago a motel in the east cork area was giving me trouble as none of the doors would properly stay closed. I was walking up to it once and huge bit of wind opened pretty much all the doors. Packages in most of the doors as well. I could have easily robbed them, but I too was there to place a package.

    I had to put my package into a door that would just not stay closed. I had to leave it there though as it needed to be posted off at that time. I closed it as well as I could and went off and contacted UPS on Phone. Their phone number plastered above the screen saying 'Need Assistance?'. Useless **** of a number if it's not even registered. I googled their ParcelMotel number, same one. Looked for a UPS Ireland one, bollocks of a voice mail asking to essentially email or if your a worker/vip ring another one. I then emailed and just like you all lot, no response. It's now been months.

    Now here's what's gotten really annoying. There in start ish of January I took a package to my closest motel and scanned the code. It would do a loading symbol for bloody ages, then think the barcode was not valid at all. I scanned and manually typed the code many times. There was even another lad who was there before me with the same ****. I ended up going to another one 2.5 km away and it worked. I presume the motel was either full, or had a dodgy network connection to UPS's services? This happened twice by the way. I have no car so that walk was annoying to do back and forth twice, to both of the motel locations.

    Basically, ParcelMotel has been in the **** bin for months. I wouldn't bother emailing, calling, or anything. If you want a refund here's what I've observed to be two ways from other members here. First of all, just don't bother emailing them a waste of **** time.

    Topped up with PayPal

    If you topped up with PayPal within the last month or two you can make a dispute that will instantly give you a refund. However, you might only be able to request a refund up to however much you paid in that transaction (e.g., likely a max of €11.85 or such). If you have multiple recent transactions that cover it, you could try doing the following on multiple transactions.

    1. Go to a transaction and click on it and click "Report a Problem". You will be brought to the Resolution Center.
    2. Under 'Issues with your purchase' click 'I want a refund for some or all of the items in this order'.
    3. Fill in the Item 1 form with Name: 'Account Balance', Type: 'Service', Category: 'Other', Quantity: 1. Hit continue.
    4. Choose 'The service was canceled by the seller' and hit continue.
    5. Put '01/22/2023' as when the service was canceled and when you were supposed to receive the refund. This is when the service realistically stopped for us as users. Put the expected refund amount as the same amount you have in your account balance. I'm not sure if it let's you put over the amount you topped up by in that transaction (probably not).
    6. For the link to the refund or cancellation policy, just put a link to any news article about ParcelMotel's closure and hit continue.
    7. Answer truthfully if you reached out to UPS or not. Likely doesn't matter but I put yes and told them truthfully as to when I emailed them and how. I also stated 'The seller wasn't available' as the 'sellers response' field.
    8. In the last page of the form, I put images of my email, the homepage of ParcelMotel showing my name and account balance, and informed PayPal about the unresponsive behavior and the closure of ParcelMotel.
    9. You will now get the choice to choose where to receive a refund (card, bank, PayPal wallet). I chose back to my card.
    10. PayPal will instantly refund you the money, no quibble.

    Nag them via regular Mail

    The email seems to be completely ignored. Instead, one user here on boards has seemingly found that mailing them is the answer.

    Request a refund and give them all the details they may need like your IBAN or PayPal email depending on where you want the refund, ParcelMotel Account Numbers or Email you used there, and so on.

    Stamp and send the mail to:

    Unit 5 Mygan Park

    Jamestown Road,

    Finglas East,

    Dublin 11, D11 A729,


    What now?

    Well, personally I've decided to delete/anonymize as much of my information from the service as I can. As for the phone number you can put 0800000000 as a 'valid' number to remove your own. The address you can have as either empty or a for each field.

    I would ask them to remove my account and personal information entirely under GDPR if only they responded to their emails...

  • Registered Users Posts: 8,076 ✭✭✭ Gadgetman496

    Just got this email update from UPS

    Dear Customer,

    Thank you for reaching out to us!

    We just want to inform you that we are currently receiving a higher number of requests than usual, but we are working hard to get back to you. We apologize for the inconvenience and as soon as we have processed your request, we will get back to you with a response.

    Thank you for your patience!

    Best regards,

    The Parcel Motel team at UPS

    "Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid."

  • Registered Users Posts: 225 ✭✭ frasr

    I got an email reply on my case /email to [email protected], so at least there is someone at the other side of the support email address.


    • Can you please confirm what way you would like to be refunded? PayPal (please provide your PayPal email address) this is the quicker option.
    • Card (please register your card on your account, if it hasn’t being used at all or if hasn’t being used in over 6 months I will have to charge the card 3.25 this will be refunded the following day along with your balance )
    • Please confirm your PM number and amount to be refunded

    Best Rgds

  • Registered Users Posts: 12 justin.exe

    I too just received this email at 11:30 am today.

    If anyone is curious this email was sent from [email protected] which is strange enough.

  • Registered Users Posts: 225 ✭✭ frasr

    Odd, mine was from

    UPS IE PM Tracking  <[email protected]>

  • Registered Users Posts: 225 ✭✭ frasr

    The money is back in my paypal, so the support email route worked.

    Definitely easier to do the "Report a Problem" paypal route though (if you topped up within the 180 days).

  • Registered Users Posts: 12 justin.exe

    Also interestingly enough they have completely removed what looks to be all other landing pages and now redirect directly to the login page. Even the prices page, about page, contact page.

  • Registered Users Posts: 2,665 ✭✭✭ Tork

    I didn't realise I was very low on credit when I had something sent to them nearly 3 weeks ago. I topped up the account within a few hours of getting the email but to date, my parcel hasn't made it from them to a locker. All I'm getting is an automated UPS reply. Something tells me I'm never going to see my parcel. I hope its contents disappoint the thief utterly because I'm convinced it has been pinched.

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  • Registered Users Posts: 633 ✭✭✭ Big Gerry

    Did parcel motel say why they are closing down ?

  • Registered Users Posts: 12 justin.exe

    All I can find on the matter is, "Following an extensive consultation period, we have taken the difficult decision to cease Parcel Motel services," stated UPS to RTE. So it seems as if they were in talks for a bit, and they saw some issues going into the future, or saw it as non-profitable and axed it.

  • Registered Users Posts: 480 ✭✭ Juran

    I, like many I know used PM a lot to buy items from the UK, use the NI address for vendors who would not ship to Rep. Ireland, or who charge for shipping to ROI, but free to NI. After brexit rules 2 years ago, PM couldnt provide that service due to new custom regulations. I suspect they lost over 50% of customers overnight cause of that.

    Work from home also impacted PM. I used their lockers as we were both at work all day and couriers wouldnt deliver unless you were home, or a neighbour accepted it. Since Covid March 2022, lots work from home, like me, so deliveries arent an issue. Plus couriers and postal workers now leave parcels at your door, inside apartment foyer, behind the gate, behind a bin, etc.. unless they are specifically instructed that it has to be signed for. They wouldnt leave them before Covid, but they became so so busy that they had to change their approach. This would have lost another big % of PM customers I imagine.

    It was a great model pre Brexit, and pre Covid strict courier delivery policies. I can understand why its probably not feasible to continue supporting the infrastructure (lockers, IT system, staff, etc) with limited customers.

  • Registered Users Posts: 12 justin.exe

    Good points. But there's still a lot of reason to using at least a locker system. E.g., my friend often used PM as they did not know specifically when they could go and post stuff off, nor would it likely be in the 9-5 (while working). So being able to post on their own time was a huge advantage.

    I personally only used PM as a way to get almost 50% off compared to An Post's prices for even slightly weighty packages. For example recently I posted off just a box set of Fresh Prince on DVD. An Post asking for 11 euro, UPS asking for 6.50. Huge. Or, when I was posting 6x faulty PS1 consoles + 4x controllers, power, av, memory cards. 8.50. An Post wanted somewhere upwards of 19 euro, standard.

    UPS directs us to their other options which for my area only consists of asking them to come down and collect the package. What's annoying is we cannot estimate the cost of the post before we ask them to come take it, therefore how am I supposed to provide an accurate postage cost to adverts/donedeal buyers? Makes no sense.

  • Registered Users Posts: 2,665 ✭✭✭ Tork

    If you're not working from home 5 days a week any more, online shopping is a bit of a headache. It's the worst of both worlds because you're not at work every day, and you're not at home on other days. I now work 3 days at home and 2 in the office, while my other half's job only has him at home intermittently. If something is being delivered by An Post, it's grand because you can collect the parcel from them. But when it's a courier, they'll not leave the area without offloading your parcel onto somebody else. It's fine if they leave our parcel with the neighbours who are sound. But we also have a couple of neighbours who are very odd and have made it clear the don't want to know anybody in the area. So having to knock on their door and collect a parcel they've grudgingly taken in isn't pleasant. That's where Parcel Motel still had its uses for us. Being able to collect parcels in our own time and not having to deal with the oddball neighbours was worth the extra cost and hassle.

    I also know of a workplace where they now refuse to accept online shipping deliveries. That's another reason why there's still a use for a locker system of some sort.

  • Registered Users Posts: 2,297 ✭✭✭ Buffman

    Looks like OOHPod are looking at 'backfilling' some of the PM sites with their lockers. Ironically OOPHod is run by the former PM owners.

  • Registered Users Posts: 12 justin.exe

    Oh dang! I hope so. Their prices are INCREDIBLY competitive. Better than ParcelMotel!

  • Registered Users Posts: 632 ✭✭✭ Raoul Duke III

    I had no idea PM was closing - got no email or any other form of notification. (I don't think it's acceptable to use a press release to notify customers!)

    Practical Q: I had a parcel delivered (from Austria) to their Dublin location yesterday, which I had thought would be delivered in the usual way to my closest locker - any idea how I go about retrieving this? I don't see anything helpful on the website and no-one is answering the phone.

    Value is about €100, so not the end of the world but better in my hands than lost in some warehouse!

  • Registered Users Posts: 18,867 ✭✭✭✭ odyssey06

    I got email and haven't used them for a while... maybe it went into your junk folder?

    The email was a bit vague for your situation:

    Our lockers remain in service until 31st of January, parcels not collected before that date will be moved to the nearest UPS facility for further transportation

    "To follow knowledge like a sinking star..." (Tennyson's Ulysses)

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  • Registered Users Posts: 632 ✭✭✭ Raoul Duke III

    yeah, I am guessing UPS will give me the option of delivering to my house or else collecting