Nightline/Parcel Motel Thread Part 2 (post all related questions here)

How long are the current delays with PM? I pre-ordered something back at the start of October that got delivered this morning. Pity I didn't have the foresight to use Parcel Wizard but of course with them closing soon it would have been a very nervous last week or two.

sasta le

I've gotten 2 parcels I. 3 days this week.
And one I paid for DHL next day toto Belfast only in Dublin now so 6 days

Sheep Shagger

sasta le wrote: »

I've gotten 2 parcels I. 3 days this week.
And one I paid for DHL next day toto Belfast only in Dublin now so 6 days

Yikes, parcel i wanted to cancel the order for landed from UK retailer night, hopefully it gets to the locker down here this week.

kalych

Few parcels deposited with about 2-3 day average delay after landing in the Dublin depot for me which seems very decent considering the Christmas rush started early this year. Only 3 more small ones to go.

lcstress2012

Does anyone else notice when topping up on the website you can only top up by minimum €11 which is ridiculous. Usually you could just pay the €4.50 and that was it. Bit expensive now if you ask me.

Seve OB

lcstress2012 wrote: »

Does anyone else notice when topping up on the website you can only top up by minimum €11 which is ridiculous. Usually you could just pay the €4.50 and that was it. Bit expensive now if you ask me.

Why top up?

Picked mine up this morning! Nice going Parcel Motel.

Sheep Shagger

Seve OB wrote: »

Why top up?

Exactly, I only get it to charge my revolute card as and when I have a parcel using the service.

lcstress2012

Seve OB wrote: »

Why top up?

I mean if I want to just collect one parcel I’d pay €4.50 and not have to top up by a minimum of €11?

kalych

lcstress2012 wrote: »

I mean if I want to just collect one parcel I’d pay €4.50 and not have to top up by a minimum of €11?

If you add a debit card to your account PM will just debit €4.50 from your added card for each parcel and you don't actually have to top up.

johnire

Hi all.
Just wondering if anyone can help me with a couple of questions?
I know you have 48 hours to collect a delivery and if you don't it's returned to the local Depot. What I want to know is what happens then? Is it as simple as making an arrangement with them to deliver on a day that I know I'll definitely be able to collect it with the 48 hour time span?
Also am I right to say they don't work on a Sunday? If that's the case what happens for example if a delivery is stored at for example 7 am on a Friday morning. The 48 hours is up at 7 am on the Sunday.... is the delivery not brought back until the Monday meaning it's still physically in the locker but if you went to collect at say 3 pm on the Sunday afternoon you couldn't get it as the code wouy have expired?
Sorry for all the questions but Thank you because of circumstances Ive a very limited window to collect from my delivery location and I can't find any answers on their site.

tinner777

johnire wrote: »

Hi all.
Just wondering if anyone can help me with a couple of questions?
I know you have 48 hours to collect a delivery and if you don't it's returned to the local Depot. What I want to know is what happens then? Is it as simple as making an arrangement with them to deliver on a day that I know I'll definitely be able to collect it with the 48 hour time span?
Also am I right to say they don't work on a Sunday? If that's the case what happens for example if a delivery is stored at for example 7 am on a Friday morning. The 48 hours is up at 7 am on the Sunday.... is the delivery not brought back until the Monday meaning it's still physically in the locker but if you went to collect at say 3 pm on the Sunday afternoon you couldn't get it as the code wouy have expired?
Sorry for all the questions but Thank you because of circumstances Ive a very limited window to collect from my delivery location and I can't find any answers on their site.

hi, they'll take it away, charges you and text you again in a couple of days

Darc19

Ordered from UK last Tues, arrived Antrim yesterday, was in parcel locker at 7.30 tonight (Kildare Town)


I think it really is down to location.

Sheep Shagger

Sheep Shagger wrote: »

Yikes, parcel i wanted to cancel the order for landed from UK retailer night, hopefully it gets to the locker down here this week.

Just got notification saying i can collect- happy days.

Think that was 3 days from getting to the Dublin depot and 6 since it left the UK retailer.

Caranica

They do work and collect Sundays. If you don't collect it they will return and reprocess it up to 3 more times and charge you each time. Suiting you is never a factor.

dan786

Finally got my 1500 refund from Parcel Motel today for a parcel delivered to them end of October. They in fact has first send the refund to wrong paypal email so I wonder what happens there as some lucky guy got free 1500.

The processed it to correct email today and I have received it. Looks like I am done shopping from UK mostly depending on how customs work come January.

dropzone

Anyone know the average time it takes parcel motel to respond to an email? I received someone else's parcel at the weekend, I thought I would have heard back from them on Monday.

Has anyone else been in the same situation?

CH3OH

dropzone wrote: »

Anyone know the average time it takes parcel motel to respond to an email? I received someone else's parcel at the weekend, I thought I would have heard back from them on Monday.

Has anyone else been in the same situation?

I emailed them on Friday but didn't hear anything today. I rang them today and was on hold for 30 minutes. I'm waiting on a parcel that was delivered last Tuesday and was logged in Dublin on Wednesday. It is still " in transit".
The girl I spoke to said that there was a huge backlog for my chosen location.
They seem swamped

irishfemme

I got some items a week ago, cost €315, it was delivered to PM very early on Friday(4th - 7.30am) morning by Royal Mail, and I am yet to hear anything, not even the usual email with picture. I am starting to worry, as I always get an image the same day it's delivered to them.
I have emailed them but no response.
I have used PM since inception and never had a single issue before, I hope its just a delayed parcel.

irishfemme

irishfemme wrote: »

I got some items a week ago, cost €315, it was delivered to PM very early on Friday(4th - 7.30am) morning by Royal Mail, and I am yet to hear anything, not even the usual email with picture. I am starting to worry, as I always get an image the same day it's delivered to them.
I have emailed them but no response.
I have used PM since inception and never had a single issue before, I hope its just a delayed parcel.

I had a parcel delivered on the 5th and got an email this evening with the pic. I'd say its just the sheer volume at the moment.

irishfemme

So, I actually got the picture of my parcel an hour after writing this, I was worrying over nothing. Thanks

irishfemme wrote: »

I got some items a week ago, cost €315, it was delivered to PM very early on Friday(4th - 7.30am) morning by Royal Mail, and I am yet to hear anything, not even the usual email with picture. I am starting to worry, as I always get an image the same day it's delivered to them.
I have emailed them but no response.
I have used PM since inception and never had a single issue before, I hope its just a delayed parcel.

antodeco

Anyone know what their turnaround time is at the moment? Parcel arrived last Thursday, got the email on Friday, and still says in transit!

Hurrache

Just about 3 days for me to arrive in the motel from when it arrived with them, 60 hours or so.

Dublinandy3

dropzone wrote: »

Anyone know the average time it takes parcel motel to respond to an email? I received someone else's parcel at the weekend, I thought I would have heard back from them on Monday.

Has anyone else been in the same situation?

I tend to message them on Twitter then tweet at them that they've got a msg from me. Usually reply in a few hours.

Old_-_School

If you order something from Spain, do you have to pay customs duty on it in the UK?
I'm not sure if the post-Brexit customs duty is in force or not?
The item I bought was a watch and it seems to have been rejected by UK Customs

LizardKing

LizardKing wrote: »

10 days now. No response to the find my parcel case I opened and no replies from emails to support.


Frustrating , T'was a Christmas present so have time to replace it but they should be replying to customers.


Anyone experience filing a claim for lost parcel?

17 days now , responded to them today for an update.


I am expecting the parcel has been lost/robbed.



Happy not everyone is experiencing the same problems.


I guess I have to lodge a claim now for the lost package .. I will be closing my account and looking for refund of the credit I have



I will have to buy another present before Xmas too



I will ring again if they do not respond to the email to case in a few days.


Pain in the hole :mad::(:rolleyes:

um7y1h83ge06nx

Awaiting a Nightline delivery of a parcel. Has been stuck at the Limerick depot since December 1st.

Any idea what the following comment on the tracking might mean - "LIB - Nightline delay [E3]"

whiterebel

Old_-_School wrote: »

If you order something from Spain, do you have to pay customs duty on it in the UK?
I'm not sure if the post-Brexit customs duty is in force or not?
The item I bought was a watch and it seems to have been rejected by UK Customs

No you don’t. They can seize what they believe to be counterfeit products.

antodeco

Dublinandy3 wrote: »

I tend to message them on Twitter then tweet at them that they've got a msg from me. Usually reply in a few hours.

Tried it and no response. I'll wait until the end of the week. Give them a full week. I know they're busy!

Gadgetman496

FYI:

Irish Amazon buyers may be hit with post-Brexit charges

Read more...