Inbound and internal An Post Delays

xl500 · 24-11-2020 9:25am

Darc19 wrote: »

An post certainly send me texts and I can track the van, but it hasn't been rolled out in all units yet.

Fastway must be trialing this too, but not in my area yet

Again and again, the volume of parcels is gigantic at present, people simply need a basic level of patience.

It takes Amazon a week and more to dispatch parcels and no one moans, but more than 3 or 4 days for delivery and its Armageddon

I have Amazon Prime and it never takes a week or more to dispatch parcels parcels are now here next day or at most 2 days if item is in stock brilliant service

Tork · 24-11-2020 12:25pm

The postman finally delivered my package today, just over 2 weeks after it was despatched. It spent 11 days sitting in Frankfurt and made it to Dublin on Friday. I'm just glad it got here (it wasn't particularly important, thankfully) but it is a lesson learned. If anybody wants to buy anything online this side of Christmas, pay extra and use a courier if you can.

GreyAlien · 24-11-2020 1:07pm

fritzelly wrote: »

Well I'm glad Amazon have given up on An Post (see below) - had a few parcels ordered from then now in the past week, 2 days after ordering its at the door with Fastway (and in the past I would groan if it was sent by them)

Amazon definitely haven't given up on An Post in this neck of the woods. 90% of stuff ordered from amazon is still being delivered by An Post here. Instead of next day delivery when it hits Ireland, typically it's 2 days now. Still not too bad, seeing as it takes amazon often well over a week to dispatch something, unless you're a prime paying customer. :mad:

Maybe it varies depending on region. I'd be in an urban area, but not in Dublin.

Just had a big ticket item delivered by the postman this morning from amazon. Amazon estimated at time of dispatch (Friday) it'd be today and it was. It hit Dublin over the weekend, which isn't awful delivery time all things considered. *shrugs*

VG31 · 24-11-2020 1:35pm

Tork wrote: »

The postman finally delivered my package today, just over 2 weeks after it was despatched. It spent 11 days sitting in Frankfurt and made it to Dublin on Friday. I'm just glad it got here (it wasn't particularly important, thankfully) but it is a lesson learned. If anybody wants to buy anything online this side of Christmas, pay extra and use a courier if you can.

I bought some Christmas food items from Austria last Wednesday. They were shipped with UPS on Thursday and arrived yesterday morning.

I'm still waiting on a present that was sent from Galway at the same time with An Post.

I haven't had any issues with DPD either.

VG31 · 24-11-2020 1:38pm

GreyAlien wrote: »

Amazon definitely haven't given up on An Post in this neck of the woods. 90% of stuff ordered from amazon is still being delivered by amazon here. Instead of next day delivery when it hits Ireland, typically it's 2 days now. Still not too bad, seeing as it takes amazon often well over a week to dispatch something, unless you're a prime paying customer. :mad:

I'm in Dublin, all my Amazon orders have been deliverd by Amazon Logistics in the last month. I'm impressed so far, none of them have been late.

Fmlusps · 24-11-2020 1:44pm

I ordered a package from the US and chose express delivery which was 3-5 business days. Obviously its been well beyond that time. The last update says it was dispatched from sorting centre in Dublin. I used webchat to ask an post about it - and just to enquire about what that means ie is it in ireland or not. The person just read my message and closed the chat. Even a generic reply about delays would have been appreciated.

ACitizenErased · 24-11-2020 5:02pm

Parcel I was waiting for from Germany finally arrived in Dublin parcel hub at 2am this morning. Exactly 1 week from leaving Koln to arriving in Dublin. Now let's see how long it takes to come to Cork.

manna452121 · 24-11-2020 6:08pm

Darc19 wrote: »

If it's a 6pm or 2pm "signature" then yes that is an internal thing. So many new staff that mis directs will happen.

I don't see any posts where an item didn't eventually get delivered.

BTW, an post delivery volume hit over 2m parcels last week. Highest ever. So as said before, we all just need some extra patience.

Its not like that An Post did not see this coming,volumes are going up from the first lockdown,they are now using an overflow warehouse to hold items for days.

horse7 · 24-11-2020 6:27pm

How long should it take to deliver an Amazon return package express post from Dublin 15 to portlaoise return center,an post tracking shows sorted in Dublin hub for the last 2days ?

Dante7 · 24-11-2020 8:28pm

If anyone is ordering clothes for kids, I'd recommend ordering a size bigger.

ibrahimovic · 24-11-2020 9:00pm

2 of 7 items in the last 3 months have gone missing from addresspal, same address used on all. They don't bother replying to emails and can't get to them on the phone. The 2 items missing were sent 4 and a half weeks ago from the uk, tracking number says there were delivered within 3 days. Not sure what to do now, surely they can't just get away with that? Have another item due as well

Flaccus · 25-11-2020 4:01am

I am in the same boat as the OP. Waiting since 18th. Package is in Dublin still. Same tracking result as OP. It actually happened me last month as well with another delivery from the US. And it was USPS again. When I queried it with the sender they said it's customs that are holding it up. Was stuck for 21/2 weeks.

I've learned my lesson as will use FedEx next time. While it costs more and there is import dutiy, FedEx take care of the clearing process with customs. Items usually goes to a bonded warehouse in Shannon. With stuff coming in from USPS, it's a case of join the queue in Dublin and they get to it when they get to it. There is really no speeding up the process. AnPost will eventually show up with it.

Gally79 · 25-11-2020 9:23am

ibrahimovic wrote: »

2 of 7 items in the last 3 months have gone missing from addresspal, same address used on all. They don't bother replying to emails and can't get to them on the phone. The 2 items missing were sent 4 and a half weeks ago from the uk, tracking number says there were delivered within 3 days. Not sure what to do now, surely they can't just get away with that? Have another item due as well

I have contacted the AnPost CEO via Twitter, I had AnPost customer service reaching out to me within an hour.

whiterebel · 25-11-2020 9:30am

Gally79 wrote: »

I have contacted the AnPost CEO via Twitter, I had AnPost customer service reaching out to me within an hour.

Let us know how you get on.

25-11-2020 10:45am

horse7 wrote: »

How long should it take to deliver an Amazon return package express post from Dublin 15 to portlaoise return center,an post tracking shows sorted in Dublin hub for the last 2days ?

I wouldn't be surprised if it never updates. I've a few that haven't updated in 20 days. Amazon just refunded anyway.

ACitizenErased · 25-11-2020 11:09am

Had an Amazon parcel dispatched yesterday - arrived today. I'm in Cork.
Meanwhile, waiting for a parcel from Cork since Friday and a parcel that arrived in Dublin before the Amazon package.
Madness.

horse7 · 25-11-2020 11:36am

Tracking an post shows my Amazon return in Dublin hub since 21st,it should be in portlaoise by now,so I called Amazon, they have it, so an post tracking is not working.

Fmlusps · 25-11-2020 11:56am

If I have a package coming from US and it leaves a transfer airport in DUBLIN, how do an post get the package? They don't use transfer airports so what company is responsible for getting it from the airport to an post? I'm finding the whole thing so confusing.

Darc19 · 25-11-2020 1:23pm

Fmlusps wrote: »

If I have a package coming from US and it leaves a transfer airport in DUBLIN, how do an post get the package? They don't use transfer airports so what company is responsible for getting it from the airport to an post? I'm finding the whole thing so confusing.

In postal terms, the airport used is the "transfer airport"
And it can be sitting there after being scanned for several days until space is available.

Fmlusps · 25-11-2020 2:09pm

Darc19 wrote: »

In postal terms, the airport used is the "transfer airport"
And it can be sitting there after being scanned for several days until space is available.

Ok thank you - and once space is available an post will hopefully deliver it? The tracking number I have is only applicable to the US so have no way to track it now that's it in ireland

JamieTra2017 · 25-11-2020 2:15pm

Fmlusps wrote: »

Ok thank you - and once space is available an post will hopefully deliver it? The tracking number I have is only applicable to the US so have no way to track it now that's it in ireland

I am the same. Mine arrived into Ireland the 8th November and I still havnt received it. My tracking code is beginning with U.

Fmlusps · 25-11-2020 2:35pm

JamieTra2017 wrote: »

I am the same. Mine arrived into Ireland the 8th November and I still havnt received it. My tracking code is beginning with U.

That's the exact problem I have. At least I'm not alone

limabromac · 25-11-2020 4:53pm

A package that left the uk on the 10th november and arrived in Dublin on the 14th Nov gor delivered today to my home... It sat in Dublin since the 14th and then today it was our for delivery in portlaoise.... So there's hope that the backlog is being cleared...Amazon already refunded me for the book as it was presumed lost but they also said there is no need to return it when I emailed customer service a a week ago...

le_girl · 25-11-2020 5:10pm

An Post's last postal dates for Christmas look to be roughly the same as any other year... but I just sent something by Express Post to the US and the man in the post office said I could be looking at a delay of 3 weeks. And that's express, so registered and standard post must be even worse.

As someone who posts worldwide for their small business and has people asking if they'll have their orders for Christmas it's a bit scary. I'm emailing every customer to warn them of possible delays but I can see a nightmare on the horizon. I hope I'm wrong though.

Alun · 25-11-2020 5:13pm

limabromac wrote: »

A package that left the uk on the 10th november and arrived in Dublin on the 14th Nov gor delivered today to my home... It sat in Dublin since the 14th and then today it was our for delivery in portlaoise.... So there's hope that the backlog is being cleared...Amazon already refunded me for the book as it was presumed lost but they also said there is no need to return it when I emailed customer service a a week ago...

I was going to post the same question, I have a parcel from Amazon that's been sitting in the Dublin Parcel Hub since the 17th of November, and have also got the message from Amazon saying I can get a refund, but didn't know what would happen if it did eventually turn up.

ahbell · 25-11-2020 6:05pm

Ordered an item on Amazon on Saturday, was very surprised it was tracked to a depot in Dublin on Monday.
Notification today, item has been "mis-sorted" and is now in Newbridge (not where I live).

Gardesana Pecher · 25-11-2020 6:12pm

JamieTra2017 wrote: »

I am the same. Mine arrived into Ireland the 8th November and I still havnt received it. My tracking code is beginning with U.

My parcel must have been on the same flight. Still no update. Dublin airport transfer 8th November

whiterebel · 25-11-2020 6:37pm

Alun wrote: »

I was going to post the same question, I have a parcel from Amazon that's been sitting in the Dublin Parcel Hub since the 17th of November, and have also got the message from Amazon saying I can get a refund, but didn't know what would happen if it did eventually turn up.

They may ask you to return it or tell you to keep it, depends on what it is and how expensive

The Continental Op · 25-11-2020 8:06pm

whiterebel wrote: »

They may ask you to return it or tell you to keep it, depends on what it is and how expensive

May also depend on how long it was lost for they may also charge you for it.

Fmlusps · 25-11-2020 9:05pm

Gardesana Pecher wrote: »

My parcel must have been on the same flight. Still no update. Dublin airport transfer 8th November

Does it get delayed at customs or something?

BurgundyRose · 25-11-2020 10:17pm

le_girl wrote: »

An Post's last postal dates for Christmas look to be roughly the same as any other year... but I just sent something by Express Post to the US and the man in the post office said I could be looking at a delay of 3 weeks. And that's express, so registered and standard post must be even worse.

As someone who posts worldwide for their small business and has people asking if they'll have their orders for Christmas it's a bit scary. I'm emailing every customer to warn them of possible delays but I can see a nightmare on the horizon. I hope I'm wrong though.

Oh god.

Does that also go for items sent internationally outside of the US. That is from Ireland to Australia

BurgundyRose · 25-11-2020 10:18pm

I need to send a parcel to Australia. Would it be quicker by courier? I would like parcel to get there by Christmas.

Mod - You already have a thread about this. Please don’t do multiple posts/threads on the same subject.

le_girl · 25-11-2020 11:09pm

BurgundyRose wrote: »

Oh god.

Does that also go for items sent internationally outside of the US. That is from Ireland to Australia

I'm not sure, it's very confusing between the dates they've given and what I was told in person. I'd maybe recommend calling into the post office and asking if you can because they should have a good idea of what's actually going on. Or try the live chat on the website, though they're not always the most helpful.

Sending it out as soon as possible is probably a good idea. Courier would be guaranteed to get there but I was quoted over €40 for a small padded envelope so it would be very pricey.

greenfields46! · 26-11-2020 9:20am

Fmlusps wrote: »

Does it get delayed at customs or something?

did ur parcel leave uk on the 8th? im waiting since the 10th & I see a lot of people waiting on uk parcels from around this week, an post & royal mail say the same thing, its not scanned in yet or its left uk!!! so where are they?!!! i believe in ireland stuck in a cage, they are not coping with the level of post at all, doubt ill get it at this stage

komodosp · 26-11-2020 11:22am

Anyone know what might be going on here?

I'm waiting on a package (deliver to Ireland) that was received by Royal Mail overnight on 10th/11th November and, according to their tracking site, been stuck in "LANGLEY HWDC" with a status "In Transit" ever since. ("your item is now leaving the UK...")

Now I am told by our local postman that there is a huge backlog, and I'm told the same when I ring An Post, although in the last few days they've been a bit more concerned sounding (still not able to do anything though)

The funny thing is, I've checked a few different tracking numbers on the RM website and any post I found that was sent (and received by them) after mine has been delivered! So it's kind of hard to believe it's simply because of a backlog.

But another item that was received on the same day as mine is also still "In Transit". Did the post to Ireland go missing that day or something?

An Post just advise me to contact the sender & Royal Mail. I've been onto the sender and they have opened an enquiry with RM, I've tried ringing RM and I get put into a queue for an hour before the call just gets dropped (twice this happened). I've submitted a query on their form but haven't heard back (other than the automated "we got your request" mail).

D3V!L · 26-11-2020 12:30pm

greenfields46! wrote: »

did ur parcel leave uk on the 8th? im waiting since the 10th & I see a lot of people waiting on uk parcels from around this week, an post & royal mail say the same thing, its not scanned in yet or its left uk!!! so where are they?!!! i believe in ireland stuck in a cage, they are not coping with the level of post at all, doubt ill get it at this stage

Strange, I had two parcels leave Amazon UK on the 12th of November. I got one the next week and I haven't seen the other on yet.

Fmlusps · 26-11-2020 1:39pm

greenfields46! wrote: »

did ur parcel leave uk on the 8th? im waiting since the 10th & I see a lot of people waiting on uk parcels from around this week, an post & royal mail say the same thing, its not scanned in yet or its left uk!!! so where are they?!!! i believe in ireland stuck in a cage, they are not coping with the level of post at all, doubt ill get it at this stage

Nah my parcel is coming from US. First time I bought anything from there. Anything I've gotten from UK has come reasonably on schedule.

whiterebel · 26-11-2020 1:55pm

komodosp wrote: »

Anyone know what might be going on here?

I'm waiting on a package (deliver to Ireland) that was received by Royal Mail overnight on 10th/11th November and, according to their tracking site, been stuck in "LANGLEY HWDC" with a status "In Transit" ever since. ("your item is now leaving the UK...")

Now I am told by our local postman that there is a huge backlog, and I'm told the same when I ring An Post, although in the last few days they've been a bit more concerned sounding (still not able to do anything though)

The funny thing is, I've checked a few different tracking numbers on the RM website and any post I found that was sent (and received by them) after mine has been delivered! So it's kind of hard to believe it's simply because of a backlog.

But another item that was received on the same day as mine is also still "In Transit". Did the post to Ireland go missing that day or something?

An Post just advise me to contact the sender & Royal Mail. I've been onto the sender and they have opened an enquiry with RM, I've tried ringing RM and I get put into a queue for an hour before the call just gets dropped (twice this happened). I've submitted a query on their form but haven't heard back (other than the automated "we got your request" mail).

Almost every post on here for the last 3 or 4 weeks is about delays. USPS, Royal Mail, An Post, Amazon, post from from Austria, from Germany. There is a severe lack of trucks and planes into Ireland, and a massive backlog on arrival at An Post. They are starting to clear the backlog now, but there is more coming in every day.

Sully · 26-11-2020 2:12pm

komodosp wrote: »

Anyone know what might be going on here?

I'm waiting on a package (deliver to Ireland) that was received by Royal Mail overnight on 10th/11th November and, according to their tracking site, been stuck in "LANGLEY HWDC" with a status "In Transit" ever since. ("your item is now leaving the UK...")

Now I am told by our local postman that there is a huge backlog, and I'm told the same when I ring An Post, although in the last few days they've been a bit more concerned sounding (still not able to do anything though)

The funny thing is, I've checked a few different tracking numbers on the RM website and any post I found that was sent (and received by them) after mine has been delivered! So it's kind of hard to believe it's simply because of a backlog.

But another item that was received on the same day as mine is also still "In Transit". Did the post to Ireland go missing that day or something?

An Post just advise me to contact the sender & Royal Mail. I've been onto the sender and they have opened an enquiry with RM, I've tried ringing RM and I get put into a queue for an hour before the call just gets dropped (twice this happened). I've submitted a query on their form but haven't heard back (other than the automated "we got your request" mail).

Same for me- Royal Mail said if An Post don't have it than its with customs.

Customs saying if its not scanned with An Post than its not with them.

An Post saying if they haven't it scanned than its not with them.

Madness

Gally79 · 26-11-2020 2:14pm

BurgundyRose wrote: »

Oh god.

Does that also go for items sent internationally outside of the US. That is from Ireland to Australia

I have posted a package (from Cork) to Melbourne on the 12th November 2020, its still sitting in Dublin according to the tracking info.

Gally79 · 26-11-2020 2:16pm

Sully wrote: »

Same for me- Royal Mail said if An Post don't have it than its with customs.

Customs saying if its not scanned with An Post than its not with them.

An Post saying if they haven't it scanned than its not with them.

Madness

sums it up really, it really defeats the purpose of offering a tracked service.

komodosp · 26-11-2020 2:21pm

whiterebel wrote: »

Almost every post on here for the last 3 or 4 weeks is about delays. USPS, Royal Mail, An Post, Amazon, post from from Austria, from Germany. There is a severe lack of trucks and planes into Ireland, and a massive backlog on arrival at An Post. They are starting to clear the backlog now, but there is more coming in every day.

Seems very strange though - if it's just a backlog then why are so many packages arriving without any delay? My wife received one today that was posted just a few days ago (also from UK) - through An Post.

26-11-2020 2:22pm

Watch I ordered on amazon early November didn't arrive, amazon said I couof get a refund.
Got refund watch arrives a week later.
Ordered another watch 11 Nov, sent back to amazon by France chronopozt due to damage, as per amazon, amazon never notified me about this, checked the choropost tracking myself. Got refund.
Ring being sent from Australia latest and only tracking 14th November "processed by air carrier'', doubtful I'll get it this side of Xmas?

greenfields46! · 26-11-2020 2:27pm

komodosp wrote: »

Anyone know what might be going on here?

I'm waiting on a package (deliver to Ireland) that was received by Royal Mail overnight on 10th/11th November and, according to their tracking site, been stuck in "LANGLEY HWDC" with a status "In Transit" ever since. ("your item is now leaving the UK...")

Now I am told by our local postman that there is a huge backlog, and I'm told the same when I ring An Post, although in the last few days they've been a bit more concerned sounding (still not able to do anything though)

The funny thing is, I've checked a few different tracking numbers on the RM website and any post I found that was sent (and received by them) after mine has been delivered! So it's kind of hard to believe it's simply because of a backlog.

But another item that was received on the same day as mine is also still "In Transit". Did the post to Ireland go missing that day or something?

An Post just advise me to contact the sender & Royal Mail. I've been onto the sender and they have opened an enquiry with RM, I've tried ringing RM and I get put into a queue for an hour before the call just gets dropped (twice this happened). I've submitted a query on their form but haven't heard back (other than the automated "we got your request" mail).

u are not alone, i have seen so many threads & on an posts twitter feed from people waiting from post dispatched from langley heathrow on 10th, mine included! thats what i was starting to think did the plane get lost!! i actually got for the 1st time today from on post webchat an agent who was excellent, she said that due to the lack of flights the post has not come into ireland yet, she said shed be hopeful to see it come in this weekend & hopefully delivered early next week, so they deffo know something about this period of time, that gave me some hope!! keep an eye on tracking, will u update please if u get any feedback or it ur item shows up in an posts scanning? im starting to pull my hair out with frustration!!!! thanks

BurgundyRose · 26-11-2020 5:16pm

Gally79 wrote: »

I have posted a package (from Cork) to Melbourne on the 12th November 2020, its still sitting in Dublin according to the tracking info.

That's though. The 12th was 2 weeks ago. I hope it gets there on time. Will you keep me updated with the progress and let me know when it moves.

I was already with the parcel and I was going in for the final step this morning and order a pick up with ups and I was going to go with express shipping with ups. The parents balked at the idea at the last minute and took the parcel to the post office because they are used to that and sent it by registered post to Australia. I'm kicking myself now. They knew I wanted to send by courier in the hope of speeding up the parcel but they were so used to sending by post. Looks like this year's Christmas parcel probably won't get there on time. I knew of delays 2 weeks ago and I mentioned it to the parents 2 weeks ago and it took them a further 2 weeks just to label and box everything. I was anticipating delays because of the pandemic and we were sorted for Christmas gifts because we did early online shopping from early October. The parcel should have been gone 2 weeks ago but it didn't feel right for them the wrote their Christmas cards so early in November. Such nonsense that was. It's just disappointing.. Another late Christmas parcel for the second year in a row.

Fmlusps · 26-11-2020 5:32pm

Well a miracle happened and my post from the US arrived this afternoon! However I got a message that Fastway delivered a different package from the UK to my house when no such delivery happened so you win some you lose some.

manna452121 · 26-11-2020 5:59pm

manna452121 wrote: »

Its not like that An Post did not see this coming,volumes are going up from the first lockdown,they are now using an overflow warehouse to hold items for days.

Finally got my parcel,!5 days from Dun Laoghaire.So much for next day delivery.

Car99 · 26-11-2020 6:19pm

An Post are reliable in that you will eventually get your parcel and it wont be drop kicked over the wall. Once it gets out of the hub and makes it to the correct DSU you'll get it within a day .

Making it out of the Parcel Hub is the main hurdle.

manna452121 · 26-11-2020 6:28pm

Car99 wrote: »

An Post are reliable in that you will eventually get your parcel and it wont be drop kicked over the wall. Once it gets out of the hub and makes it to the correct DSU you'll get it within a day .

Making it out of the Parcel Hub is the main hurdle.

My parcel was sitting for 12-13 days,because it was not priority, in an overflow warehouse being used by An Post.

micke_doepse · 26-11-2020 6:33pm

My parcel finally appeared on the AP tracking. Normally once it finds it's way to Parcel Hub in D12 it is delivered the next day. We'll see how long it takes this time.

Inbound and internal An Post Delays

Comments