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EIR - THREE - VODAFONE GENERAL DISCUSSION

12346

Comments

  • Registered Users Posts: 2,758 ✭✭✭stockshares




  • Registered Users, Registered Users 2 Posts: 5,554 ✭✭✭CyberGhost


    Anybody noticed or know that Vodafone throttles traffic? I tried tethering and using AnyDesk but the connection drops out all the time. In the evening everything seems to be working fine.


  • Registered Users, Registered Users 2 Posts: 4,164 ✭✭✭shanec1928


    anyone using wifi calling on the few networks that actually support it. whats it like reliability wise? my poor vodafone signal has all but disappeared in the last while. In a poor network area for all providers despite what the comreg map says vodafone had been the best of the bunch.


  • Registered Users, Registered Users 2 Posts: 783 ✭✭✭Cork981


    shanec1928 wrote: »
    anyone using wifi calling on the few networks that actually support it. whats it like reliability wise? my poor vodafone signal has all but disappeared in the last while. In a poor network area for all providers despite what the comreg map says vodafone had been the best of the bunch.

    I’m using WiFi calling with Eir. Pretty flawless, fast call setup and very good quality.


  • Registered Users, Registered Users 2 Posts: 651 ✭✭✭babelfish1990


    shanec1928 wrote: »
    anyone using wifi calling on the few networks that actually support it. whats it like reliability wise? my poor vodafone signal has all but disappeared in the last while. In a poor network area for all providers despite what the comreg map says vodafone had been the best of the bunch.

    I have found Eir's WiFi Calling service to be rock solid. It is available on all Eir's bill-pay plans, including their €9.99 Sim-only in-bundle plan. It works while roaming abroad, saving a fortune on roaming fees outside of EU (when we get to travel again!). It supports HD Voice and text messaging.

    By comparison, the Vodafone service is still quite limited. Unlike Eir, Vodafone do not yet support Text Messaging, and do not allow use while roaming. Text messaging, while dying out as a means of P2P communication, is still vital for receiving 2 factor-authentication messages from banks etc.

    With any WiFi calling service, you need to have good seamless WiFi across your home. If you have a large home, you should consider a mesh WiFi system, as it guarantees clean handovers when you move from one zone to the next. Avoid standalone WiFi homeplug extenders if you are using WiFi calling.


  • Registered Users, Registered Users 2 Posts: 4,164 ✭✭✭shanec1928


    Cork981 wrote: »
    I’m using WiFi calling with Eir. Pretty flawless, fast call setup and very good quality.
    I have found Eir's WiFi Calling service to be rock solid. It is available on all Eir's bill-pay plans, including their €9.99 Sim-only in-bundle plan. It works while roaming abroad, saving a fortune on roaming fees outside of EU (when we get to travel again!). It supports HD Voice and text messaging.

    By comparison, the Vodafone service is still quite limited. Unlike Eir, Vodafone do not yet support Text Messaging, and do not allow use while roaming. Text messaging, while dying out as a means of P2P communication, is still vital for receiving 2 factor-authentication messages from banks etc.

    With any WiFi calling service, you need to have good seamless WiFi across your home. If you have a large home, you should consider a mesh WiFi system, as it guarantees clean handovers when you move from one zone to the next. Avoid standalone WiFi homeplug extenders if you are using WiFi calling.




    thanks for the info.. guess its eir then.:eek:


    home wifi is more than well taken care of.


  • Registered Users, Registered Users 2 Posts: 651 ✭✭✭babelfish1990


    shanec1928 wrote: »
    thanks for the info.. guess its eir then.:eek:


    home wifi is more than well taken care of.

    If you are bringing your existing handsets with you from a different provider, remember that WiFi calling handsets need to have the carrier-specific server settings in order for the service to work. If you buy your handsets from Eir, they will come with the Eir settings. If not, Android handsets (eg Samsung) may need to be flashed with the Eir firmware. iPhone handsets are able to download the settings from Apple.


  • Moderators, Regional South Moderators Posts: 5,842 Mod ✭✭✭✭Quackster


    RoYoBo wrote: »
    I would love the option of buying data that lasted a bit longer than 28 days. This would suit me a lot better than more data for the short period. No provider offers that, unfortunately.
    With Postmobile, all add-ons, including data, last for 60 days.


  • Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭Ten Pin


    With Postmobile, all add-ons, including data, last for 60 days.

    Is that still the case....
    https://m.boards.ie/vbulletin/showpost.php?p=111326772&postcount=11


    Vodafone's 5GB for 5e is OK value if 48 / 3 signal is poor.


  • Registered Users, Registered Users 2 Posts: 856 ✭✭✭RoYoBo


    Quackster wrote: »
    With Postmobile, all add-ons, including data, last for 60 days.

    That's interesting, thanks - I didn't know that. I'll check it out, but have recently signed up for 48 to see how it will work out.

    I wouldn't use their100GBs of data in a month of Sundays, especially with Covid restrictions and good home Wifi, but at 7.99 a calendar month for everything, it seems like a good solution


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  • Moderators, Regional South Moderators Posts: 5,842 Mod ✭✭✭✭Quackster


    Ten Pin wrote: »
    Is that still the case....
    https://m.boards.ie/vbulletin/showpost.php?p=111326772&postcount=11


    Vodafone's 5GB for 5e is OK value if 48 / 3 signal is poor.
    I can confirm it was the case until early this year as I had a relative on Postmobile using the €5 for 75 mins add-on every two months. But you can't see add-on details without logging into a Postmobile account so can't check the current situation as they've since moved to another provider.

    I've been playing around with a 48 SIM the past few weeks but Vodafone upping their €5 data add-on to 5GB is a game-changer for me. My monthly usage would be comfortably under 5GB and speed & coverage is vastly superior on Vodafone based on my recent experience.


  • Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭Ten Pin


    But you can't see add-on details without logging into a Postmobile account so can't check the current situation as they've since moved to another provider.

    They're hiding that page well for whatever reason.

    Archive of add-on page from 3 years ago...
    http://web.archive.org/web/20171214215302/https://postmobile.ie/add-on/

    6.5GB €20

    3GB €10

    1GB €5

    500MB €3

    If they're still the same price then only very low usage on the 5e and 3e add ons are worth it as the 10e and 20e add ons are way behind the current euro per GB per month level of the options available from other providers.


  • Registered Users, Registered Users 2 Posts: 5,554 ✭✭✭CyberGhost


    Vodafone seems to have issues with some sites. For example,

    mega.nz does not load at all
    broadbandspeedtest.ie does not work (powered by speedtest.net)
    speedtest.net does not work

    Those of you that are on Vodafone, could you please check if the above sites work for you on your phone?


  • Registered Users, Registered Users 2 Posts: 12,577 ✭✭✭✭TheDriver


    CyberGhost wrote: »
    Vodafone seems to have issues with some sites. For example,

    mega.nz does not load at all
    broadbandspeedtest.ie does not work (powered by speedtest.net)
    speedtest.net does not work

    Those of you that are on Vodafone, could you please check if the above sites work for you on your phone?

    I use the speedtest app, no issues


  • Registered Users, Registered Users 2 Posts: 5,554 ✭✭✭CyberGhost


    TheDriver wrote: »
    I use the speedtest app, no issues

    The app works for me too...

    fnAmmDW.png

    However, on the website I get this...

    OE9ow1s.png

    And the other website...

    cmiVhPG.png


  • Registered Users, Registered Users 2 Posts: 884 ✭✭✭_Godot_


    I'm currently on the 9.99 gomo deal, and just got a 48 sim. I'd like to switch, when's the best time to switch, so I don't pay double for a month. I get a gomo bill on the first of every month.


  • Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭Ten Pin


    EECC notice from Three

    https://notifications.three.ie/EECC/prepay/1

    Couple of the main points...
    4. Removal of prohibition on tethering
    Effective from 21 December 2020, we will remove any term from our plans that does not allow tethering, the use of your handset as a modem or the use of your SIM in conjunction with a modem.

    There is no change from the way that customers can use data with their plans. Any old term that did not allow tethering was not enforced.

    Worst kept secret ever.
    5. Prepay credit refunds
    From 21 December 2020, when a customer switches from Three to another operator, the customer can request a refund of their remaining prepay credit balance.

    To process the refund request, an administration fee of €10.45 (inclusive of VAT) will be applied and deducted from the credit balance. The remaining credit balance minus the administrative fee will be the refund a customer is eligible for. Only prepay credit purchased after 21 December 2020 will be eligible for refund. Bonus or promotional credit will not be included. The request for a credit refund must be made within three months from the date of switching.

    Eir have a similar fee for credit refund. If ya think €10.45 is high...Eir's fee is €20.


  • Registered Users, Registered Users 2 Posts: 4,164 ✭✭✭shanec1928


    Anyone have issues activating WiFi calling on iPhone with eir?


  • Registered Users Posts: 124 ✭✭TheYardStick


    I got an Eir sim in August and it's behaving very strangely. I've only topped it up once but had my Simply Unlimited plan run for two months (I didn't even realise until they sent a text to say it was due to expire the next day) and now every couple of days they're sending me €3 free credit to use within a week.

    Usually wouldn't argue with something for free but the lack of any indication why I'm getting all this free credit is odd. Anyone else?


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  • Registered Users, Registered Users 2 Posts: 12,577 ✭✭✭✭TheDriver


    https://www.comreg.ie/publication/quarterly-key-data-report-q2-2020/

    Comreg report. Am I reading it right that when GOMO launched in Q4 2019, eir increased market share by 2-3% only and barely affected vodafone and to a small extent, three group (which I assume includes 48). And virgin/postmobile/lyca don't feature much at all.

    So with all the chat and bargain alerts on there, it makes up quite a small subscriber base for these cheap deals?


  • Registered Users, Registered Users 2 Posts: 233 ✭✭bronkobilly


    TheDriver wrote: »
    https://www.comreg.ie/publication/quarterly-key-data-report-q2-2020/

    Comreg report. Am I reading it right that when GOMO launched in Q4 2019, eir increased market share by 2-3% only and barely affected vodafone and to a small extent, three group (which I assume includes 48). And virgin/postmobile/lyca don't feature much at all.

    So with all the chat and bargain alerts on there, it makes up quite a small subscriber base for these cheap deals?
    postmobile uses the vodafone network


  • Registered Users, Registered Users 2 Posts: 6,174 ✭✭✭1huge1


    TheDriver wrote: »
    https://www.comreg.ie/publication/quarterly-key-data-report-q2-2020/

    Comreg report. Am I reading it right that when GOMO launched in Q4 2019, eir increased market share by 2-3% only and barely affected vodafone and to a small extent, three group (which I assume includes 48). And virgin/postmobile/lyca don't feature much at all.

    So with all the chat and bargain alerts on there, it makes up quite a small subscriber base for these cheap deals?

    Ireland has around 5million mobile subscribers, a 3% increase works out around 150,000. Thats not bad surely in a market that is quite mature.


  • Registered Users, Registered Users 2 Posts: 12,577 ✭✭✭✭TheDriver


    postmobile uses the vodafone network

    I assume they still appear under the "others" grouping as they are a separate entity unlike GoMo which is owned by eir and 48 which is owned by three?

    I appreciate 2% is a lot of people but it hadn't dawned on me that GoMo didn't pull in a massive amount of people. It also shows why VF don't bother cutting prices, they don't need to.


  • Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭Ten Pin


    I assume they still appear under the "others" grouping as they are a separate entity unlike GoMo which is owned by eir and 48 which is owned by three?

    I appreciate 2% is a lot of people but it hadn't dawned on me that GoMo didn't pull in a massive amount of people. It also shows why VF don't bother cutting prices, they don't need to.

    AFAIK Post mobile is in the "others" category with VM and Lyca.

    For VM, mobile is a small add on to their fixed broadband business. Lyca have services in many other countries so it's not much effort to set up in Ireland.

    Post mobile might make inroads into VF share with their 15e deal but they'd really want to be heading for 10e to make any significant impact. OTOH they might not want too many customers as their customer service team seems to be relatively small.

    With around a third of the market and little change since Gomo launch and no apparent change (yet) since 48s 7.99 deal, Vodafone don't have to do anything with prices (yet).


  • Registered Users, Registered Users 2 Posts: 12,577 ✭✭✭✭TheDriver


    Ten Pin wrote: »
    AFAIK Post mobile is in the "others" category with VM and Lyca.

    For VM, mobile is a small add on to their fixed broadband business. Lyca have services in many other countries so it's not much effort to set up in Ireland.

    Post mobile might make inroads into VF share with their 15e deal but they'd really want to be heading for 10e to make any significant impact. OTOH they might not want too many customers as their customer service team seems to be relatively small.

    With around a third of the market and little change since Gomo launch and no apparent change (yet) since 48s 7.99 deal, Vodafone don't have to do anything with prices (yet).
    That report very much opens your eyes to why VF don't have to do anything for now. GoMo seems to have largely affected Eir and/or three with little effect on VF. I would suspect the 48 effect will only change around the three/eir dynamic with some movement in the Others.


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  • Registered Users, Registered Users 2 Posts: 5,554 ✭✭✭CyberGhost


    So my content is still blocked and Vodafone's "support" is doing nothing. Can I contact Comreg about this? Would this be a valid case?


  • Registered Users, Registered Users 2 Posts: 12,577 ✭✭✭✭TheDriver


    CyberGhost wrote: »
    So my content is still blocked and Vodafone's "support" is doing nothing. Can I contact Comreg about this? Would this be a valid case?

    Comreg will only listen to you once you have exhausted VF complaints procedure and you've waiting 10 days I think.
    You must contact VF and ask to lodge a complaint, it's on their website somewhere.


  • Registered Users Posts: 9 eiritated


    shanec1928 wrote: »
    Anyone have issues activating WiFi calling on iPhone with eir?

    Yes. Just ported over and they simply cannot get it working. Spent 3-4 hours now on phone with them over past couple of weeks and visited store. Was told they were rebooting the system over the weekend before last so it should work by Monday but didn't help. In the store they said they'd heard of a general problem too but no specifics.

    I am lucky as I was still in cooling off period for 24 month contract so am returning the lot as this is an essential for us. We had eir WiFi calling back in 2017/2018 and it was pretty good then. Something seems broken with activating right now.

    Take this as a warning. Calling eir support - well they seem like nice enough people (a little rude at times but how would I feel sitting home taking calls all day!) - but they don't really know enough to solve these issues and don't seem very well supported by the back-end teams. It just goes round in circles.


  • Registered Users, Registered Users 2 Posts: 4,164 ✭✭✭shanec1928


    eiritated wrote: »
    Yes. Just ported over and they simply cannot get it working. Spent 3-4 hours now on phone with them over past couple of weeks and visited store. Was told they were rebooting the system over the weekend before last so it should work by Monday but didn't help. In the store they said they'd heard of a general problem too but no specifics.

    I am lucky as I was still in cooling off period for 24 month contract so am returning the lot as this is an essential for us. We had eir WiFi calling back in 2017/2018 and it was pretty good then. Something seems broken with activating right now.

    Take this as a warning. Calling eir support - well they seem like nice enough people (a little rude at times but how would I feel sitting home taking calls all day!) - but they don't really know enough to solve these issues and don't seem very well supported by the back-end teams. It just goes round in circles.


    ya i had the same issues ported out in less than 24 hours but had a bit of a saga to port, port went through then eir blocked it, several emails and an escalation i actually got ported out.


  • Registered Users Posts: 9 eiritated


    shanec1928 wrote: »
    ya i had the same issues ported out in less than 24 hours but had a bit of a saga to port, port went through then eir blocked it, several emails and an escalation i actually got ported out.

    I had been told a couple of times my case was 'escalated' but when you call back nobody knows anything about this escalation! One person told me this really means they've sent an email to someone else to take a look but to me there's no process to make sure the loop gets closed. All a bit of hit-and-hope.

    Can you share the email address they actually respond on as no use on that either! I still want to try and get my 30-day SIMs working with WiFi Calling if possible.

    Or maybe I should take the hint and just get Virgin as they seem to have a cheap plan with WiFi Calling?


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  • Registered Users, Registered Users 2 Posts: 4,164 ✭✭✭shanec1928


    I was on a 30 day sim. There’s no issue with android. Went to Vodafone and WiFi calling works great


  • Registered Users Posts: 83 ✭✭gooduse


    Did Three actually has no EUroamingcap?

    Or is only Vodafone the operator where I can get real unlimited in the EU as well?


  • Registered Users, Registered Users 2 Posts: 13,729 ✭✭✭✭Geuze


    Ten Pin wrote: »
    With around a third of the market and little change since Gomo launch and no apparent change (yet) since 48s 7.99 deal, Vodafone don't have to do anything with prices (yet).

    Yes, I was wondering how they could get away with charging me 35pm (10e discount dropped recently), while there are ads everywhere for GoMo at 12.99.


  • Registered Users, Registered Users 2 Posts: 454 ✭✭gmacww


    Question regarding the eir network for everyone. What is the standard and coverage of the network in your experience. I've only ever been on the Three or Vodafone networks for the past 12 years and I've always had excellent coverage no matter where I am on both of those. I never seemed to affected by issues so many others complain about. At the moment I have BB and TV with eir and they've offered me a good deal on for mobile which I'm considering. I've never used eir for mobile though.

    I'm not in Dublin so what is the coverage and speed like outside of the capital?


  • Registered Users, Registered Users 2 Posts: 12,577 ✭✭✭✭TheDriver


    gmacww wrote: »
    Question regarding the eir network for everyone. What is the standard and coverage of the network in your experience. I've only ever been on the Three or Vodafone networks for the past 12 years and I've always had excellent coverage no matter where I am on both of those. I never seemed to affected by issues so many others complain about. At the moment I have BB and TV with eir and they've offered me a good deal on for mobile which I'm considering. I've never used eir for mobile though.

    I'm not in Dublin so what is the coverage and speed like outside of the capital?

    Don't. You could be ok and get great reception but I find it can go to no service in rural settings and also data speeds will be poor (again you could be lucky). The speeds vary a lot throughout the day.


  • Registered Users Posts: 12 AlanPG


    Like all things its depends, where I am Eir have no coverage and I am not in the back end of nowhere.

    Where I am VF is best followed by Three and then Eir (again though its no coverage really).

    There are vodafone and three masts a mile from me. The nearest Eir one is 5 miles away. Different networks suit different people.


  • Registered Users, Registered Users 2 Posts: 994 ✭✭✭Fogmatic


    Does your phone show available mobile networks? If so, if eir appears (and consistently), I'd then ask neighbours about the quality (as nearby as possible, as small obstructions can make big differences). And/or do you know anyone who's on eir mobile data, passes your place, and could stop and check the signal? (I don't think any provider has the resources to know about their coverage in enough detail).


  • Registered Users, Registered Users 2 Posts: 5,554 ✭✭✭CyberGhost


    I'm trying out Three PAYG SIM currently and speeds are abysmal 3-5mbps. What's odd is that I'm also on 48.ie and it runs on Three's network and I'm getting 20mbps there.

    Do three limit speeds for their PAYG SIMs?


  • Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭Ten Pin


    I'm trying out Three PAYG SIM currently and speeds are abysmal 3-5mbps. What's odd is that I'm also on 48.ie and it runs on Three's network and I'm getting 20mbps there.

    Do three limit speeds for their PAYG SIMs?

    Same or different device for each speed test?


  • Registered Users Posts: 12 AlanPG


    Fogmatic wrote: »
    Does your phone show available mobile networks? If so, if eir appears (and consistently), I'd then ask neighbours about the quality (as nearby as possible, as small obstructions can make big differences). And/or do you know anyone who's on eir mobile data, passes your place, and could stop and check the signal? (I don't think any provider has the resources to know about their coverage in enough detail).

    Yeah I actually have a separate Eir phone for work..... no reception, even for calls - you might pick up a very weak signal occasionally. I know all the neighbours dont use it either. Just seems to be a bit of a blackspot. When I'm on the road for work its ok. In Dublin quite a bit for work and is fine as you would imagine.


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  • Registered Users, Registered Users 2 Posts: 5,554 ✭✭✭CyberGhost


    Ten Pin wrote: »
    Same or different device for each speed test?

    Same.


  • Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭Ten Pin


    Same.

    It might be throttling and/or congestion due to three's unlimited data. 48 data is routed through a different server and the 100GB limit means they probably don't care how fast the limit is reached.


  • Registered Users, Registered Users 2 Posts: 3,780 ✭✭✭amandstu


    deleted


  • Registered Users, Registered Users 2 Posts: 16,822 ✭✭✭✭Nalz


    I removed my TV and broadband from Eir keeping my two mobiles on account as rolling contracts...I log on to My eir and it's saying I'm on a bundle with them for 2 years!!! 24 month contract, wtf!

    Is this common?

    want to move to go mo or an post


  • Registered Users, Registered Users 2 Posts: 5,554 ✭✭✭CyberGhost


    I wonder do Three limit the connection speed when the SIM is inserted into a non-phone?

    I have a USB 4G Huawei router and whenever I put the 3 SIM in it, the max speed I can get is around 10mbps. Usually it hovers around 5-7mbps.

    Whenever I put the same SIM in my phone, the speed goes up to 25-30mbps. My phone does say 4G+. I wonder if that has anything to do with it?


  • Registered Users, Registered Users 2 Posts: 1,467 ✭✭✭Heraldoffreeent


    CyberGhost wrote: »
    I wonder do Three limit the connection speed when the SIM is inserted into a non-phone?

    I have a USB 4G Huawei router and whenever I put the 3 SIM in it, the max speed I can get is around 10mbps. Usually it hovers around 5-7mbps.

    Whenever I put the same SIM in my phone, the speed goes up to 25-30mbps. My phone does say 4G+. I wonder if that has anything to do with it?

    Have you selected 4g in the router settings? What model is the router?

    I use a PP SIM in a Huawei router, 5G CPE pro and speeds are faster than my Phone on 4G+.


  • Registered Users, Registered Users 2 Posts: 5,554 ✭✭✭CyberGhost


    Have you selected 4g in the router settings? What model is the router?

    I use a PP SIM in a Huawei router, 5G CPE pro and speeds are faster than my Phone on 4G+.

    I have selected the 4G in it, yes, the model is: 8372h-320.

    I know it's not the router because I was getting 40-50mpbs with Vodafone before they limited it to 10.


  • Registered Users, Registered Users 2 Posts: 783 ✭✭✭Cork981


    CyberGhost wrote: »
    I have selected the 4G in it, yes, the model is: 8372h-320.

    That modem doesn’t support carrier aggregation which your phone likely does. It’s a LTE cat4 modem with a max speed of 150mb under lab conditions.

    Newer phone can support 3CA which is the aggregation of either 700mhz, 800mhz, 1800mhz and 2100mhz.

    That modem will only use one of those at a time.

    40-50mpbs on the Vodafone network using a single carrier is quite achievable as the network wouldn’t be as utilised as the 3 network which tends to have lots of heavy data users.


  • Registered Users, Registered Users 2 Posts: 5,554 ✭✭✭CyberGhost


    Cork981 wrote: »
    That modem doesn’t support carrier aggregation which your phone likely does. It’s a LTE cat4 modem with a max speed of 150mb under lab conditions.

    Newer phone can support 3CA which is the aggregation of either 700mhz, 800mhz, 1800mhz and 2100mhz.

    That modem will only use one of those at a time.

    40-50mpbs on the Vodafone network using a single carrier is quite achievable as the network wouldn’t be as utilised as the 3 network which tends to have lots of heavy data users.

    Very interesting. Thank you for the explanation!

    EDIT: I just checked the phone's (Xperia XZ1 Compact) specifications and it does support aggregation.

    XZ1 Compact: Network - HSPA 42.2/5.76 Mbps, LTE-A (4CA) Cat15 800/75 Mbps

    I really like the form factor of 8372h-320, so I hope they'll release an upgraded model that supports aggregation some time.


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  • Registered Users, Registered Users 2 Posts: 1,103 ✭✭✭GIMP


    Does anyone know if Vodafone detail their 5g coverage anywhere. Their website just links to the Comreg coverage site for 4/3/2g?


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