GoMo FAQs

I am on VF prepay and my son is on three prepay.

Last month I ordered 2 gomo sims for son and myself and I inputted all details created my online account and sch rules the sons number to port over.

Four weeks later his old three Ireland number appears to be dead and his gomo active but the old number never ported over.

I've messaged and emailed gomo support and no joy.

They just send me a link to my account log in but each time I seller port number again the verification text never arrives to the old three sim.

If this is not resolved by Monday I'm chucking them in the bin!

IrishHomer wrote: »

I did yes.

I'm in limbo now very fed up wonder can just cancel and go back to three

You'd likely have the same issue trying to port to another network if you can't receive a verification SMS. Best to just persist with online chat on Monday.

The only way of contacting Gomo is through messenger on Facebook, their own chat on their website is brutal,

I have been with Go Mo since January and was previously with tesco mobile. I find the internet speed better with Go Mo. I am in an city area.

My issue is with Rosming in the UK. It doesnt work for me. I'm using a Samsung A70 device and when I was in Belfast a few months ago and Central London a few weeks ago GO MO registered on the UK EE network. The internet was an intermittent connection. I could not make ANY calls to Irish numbers landlines or mobiles.

Customer service absolutely no assistance. They suggested the problem MAY be that I barred Internation numbers but Irish Landlines are not internation numbers. They couldnt definitively say this was the problem and said they would have to 'test' it but I had returned to Eire by then.

I could easily RECEIVE calls while roaming in UK.

(Tesco mobile was excellent roaming in UK on O2 network. Their customer service was excellent also)

Otherwise I'm happy with GO MO. It's great value at 9.99. apart from inability to make calls while roaming.

Dud anybody else encounter this problem.

New Home wrote: »

There *could* be a setting on your phone that prevents you from using data and making calls while roaming, not just relating to premium numbers - I know there was one on my old Samsung. It could also be related to the network you're connecting to while roaming (not sure what would happened if you manually picked a different one...)

For the data, in mine it was under Settings --> Mobile netork --> Data roaming
For the calls, it was under Phone settings --> Additional settings, there may be something in there.

Thanks for the input. I understand The only network go mo supports in UK is EE. I tried manual selection of other networks to no avail.

I did have data most of the time while roaming.

Calls could be received not made.

I had the same problem in Belfast. Go Mo proved themselves to be utterly useless, no technical support whatsoever.

ReginaldSmythV wrote: »

Were you putting the +353 prefix in? I know when I'm roaming on my phone (Vodafone) it won't ring home if I just use the 01, 057, 086, etc. Ended up just saving all my contacts in my phone as +353, +44, etc.

Yes I tried ringing Ireland while roaming using 00353 dropping 1st digit and ringing normally neither worked (samsung phones give you the option on each call). There was a bar on international calls placed by me. Go Mo thought this MAY be the cause but couldnt say definitively which I thought strange. They couldnt test this as by the time I returned they got back to me. They were very slow in responding. I could receive data and calls with EEwhile roaming so obviously there was coverage in Central London and Belfast. Customer support with GoMo was very poor in comparison to tesco mobile who offered excellent technical support when I was with them. Go Mo never offered any solution eg changing settings etc. only to manually select network and make sure roaming was on when it was obviously on when they were informed data was being received.

Yyhhuuu wrote: »

So you could make calls and you did not select to have international calls barred as I did ? If so I am thinking the issue is international call barring. Interesting GO Mo could only suggest this MAY be the problem and would need to 'test' the theory it as if they hadn't experienced the problem before.

No, I don't have international call barring. I just switched on data roaming once we got to Newry & phone connected to EE.

Apologies, yes I could make calls to Irish numbers

Anyone know how to stop the GoMo Welcome to UK text messages I receive
anytime I get within sniffing distance of the border.

I get several texts a week whilst I am still in the ROI and they are quite irritating.

Unable to make calls in certain parts of my locality (midlands/west).

Always seem to have enough bars on my phone but I can set my watch by certain plsces id never be able to connect a call from.

right now my 4g is working but wont get to make a call. Am I doing something wrong?

Got my bill today 79.12gb on the router its saying I have 135gb usage which 1 is correct

stickman1019 wrote: »

Originally Posted by stickman1019 View Post
Looking to port my Mrs over from Eir to Gomo.


Currently the package she is on a 30day sim only contract..


When porting I get four options as below:

1) Prepay (Registered)
2) Prepay (Unregistered)
3) Post-Pay (Single Line)
4) Post-Pay (Multi-Line)


Ruling out option 4 as there is only one line onthe account. I am thinking that I should be choosing Option 1.




I know from personal experience when I ported my mobile before Christmas and lost it for 3 months due to a failed port.


Just looking to get the correct option before porting to avoid the hassle I had.


Has anyone had any experience with this specific situation?

I chose option 3. Port went through this morning no problems