GoMo FAQs

Davy

Some of the common FAQ's for GoMo below. If you have any suggestions or changes post or report the post and I will update these.


GoMo support site is here:> https://gomo.ie/help-support/


The Plan


Who are GoMo?
GoMo are a new sub brand of Eir.


Why are GoMo so cheap?
GoMo don't offer a network of stores, sell or support phones and save on the overheads that go along with this model.


Will GoMo have stores?
No


Will GoMo sell phones?
No


Can I keep my current mobile number when moving to GoMo?
Yes - you can port current number to GoMo.


What is the plan?
€12.99 for all calls, texts and data including 10GB while EU roaming. (Launch price was €9.99, not available any more)
NB: MMS are not included


What networks are included in the calls?
All mobile networks and landlines are included.


How do I pay?
€12.99 is debited from the bank card you use to sign up to the plan.


When will I be billed?
Billing is done on the 1st of each month.


When will my sim arrive?
The sim should arrive in 2 working days via AnPost.


What to expect in my first bill?
Your first bill will be for the price of the plan you selected plus any out of bundle usage you’ve incurred from the date you signed up to the date your bill was issued.


How many sims can I get on one account?
You can now order 4 sims per account. (This was 2 at launch)



Data


How much data can I use?
Unlimited data but it will be throttled after 80GB.


Do GoMo have 4G?
Yes - 4G is included.


Can I tether on this plan?
Yes - no restrictions on tethering.


What network to they use?
GoMo uses the Eir network.


What APN do I use?
data.mymeteor.ie


How do I check my usage?
You will get a SMS when used 80% of your allowance and again at 100%.



Moving from other providers


I'm on a sim only 30 day plan with my current network, what do I do?
Sign up to GoMo. After you port over, you will received a final bill from your current provider will the remaining balance.


Do I need to tell my current network I'm leaving?
No, but if you are in a 12/18 contract you will be charged the remainder.


My handset is locked to a network, what do I do?
If your handset is locked to your current provider, you will need to contact them to get a handset unlock code. Once your handset is unlocked, you will be able to pop your Ion Sim into your phone and use as normal.


How long does the moving process take?
Moving your number to GoMo will take up to 24 hours to complete from the time/date you selected to schedule your move from.


What day will my number move to GoMo?
Your number will start to move to GoMo on the date and time you selected. It will take up to 24 hours to complete from this time. If you need to change this time, login to gomo.ie account and change the date.


I have WiFi Calling on Eir/Vodafone, does GoMo have it?
No. You can use the 80GB data to use whatsapp or other apps for calls as a a fallback.


Roaming


Is roaming included in the plan?
Yes, EU roaming is included for full balance of calls and texts with 10GB of data.


Can I use data outside EU?
Yes, but you will be charged separately or you can buy a 1GB addon.


What are the roaming rates outside of the addon?
If you exceed your roaming allowance, you will be charged at 99c per day for 250MB, 2c per MB / €20.48 per GB thereafter.


Support


If I have a problem, can I go to a store?
No. GoMo only has online webchat support based in Limerick. Its available 7 days.


Where do I go if I need support?
https://gomo.ie/contact/


Phone Number: 1800 210 342
https://gomo.ie/code-of-practice/


How do I order a replacement SIM?
If your SIM has been lost, stolen or damaged, chat to webchat to order a replacement SIM.
Once the replacement SIM arrives, contact webchat to arrange sim activation.


An 085 number is displayed in my phone settings, even after porting?
On android phones, the original number on the sim is displayed.
On iPhone, this number can be changed in the settings app.
This number will not effect any calls/SMS or apps.


The GoMo sim card, has a new sim pin?
The sim pin can be changed in the security settings on your phone. You can disable it also if you prefer.


In my GoMo online account, its not my number shown?
After you port, your number will appear here. The 085 number displayed, is the original number assigned to the sim card.


How do I switch off voicemail?
Dial ##002# to cancel diverts. This doesn't switch off voicemail completely, but the only way to leave a voicemail is to dial 5 after the prefix. See Diverts FAQ for more info


Where can I check my call history?
Full usage is provide on the monthly bill. View at my.gomo.ie/myBills


When do I get my bill?
Bills are issued on the 1st of each month?


When does my card get charged each month?
7 days after the bill is issued.



Business Use


Can I sign up to this plan to use for my business?
No, its against the t&c's. You could be removed if they believe you are using it for business use.

fritzelly

No wifi calling but doesn't stop you using wifi to make calls e.g. in Whatsapp, Google Duo etc
Billing is from the 1st of each month

Activation charge seems to cover usage up to the 1st

The high horse brigade

Anyone got the APN details?

fritzelly

The high horse brigade wrote: »

Anyone got the APN details?

Name:
Meteor Data

APN:
data.mymeteor.ie


MCC:
272

MNC:
03

APN Type:
default,supl

APN protocol:
IPv4/IPv6

https://www.boards.ie/vbulletin/showpost.php?p=111523329&postcount=690

Mmmm_Lemony

Any one else having issues paying by Revolut or N26?

fritzelly

Mmmm_Lemony wrote: »

Any one else having issues paying by Revolut or N26?

https://www.boards.ie/vbulletin/showpost.php?p=111526691&postcount=809

okidoki987

If anybody is worried about not getting into the 1st 100,000 customers to get this deal, have a look below, although not exactly the same price, it should give some idea.

Virgin Media has 92,000 customers in its 1st 4 years here!
ID Mobile (no longer around) only had 40,000 customers.
So should be some time before they reach 100,000.

Davy

okidoki987 wrote: »

If anybody is worried about not getting into the 1st 100,000 customers to get this deal, have a look below, although not exactly the same price, it should give some idea.

Virgin Media has 92,000 customers in its 1st 4 years here!
ID Mobile (no longer around) only had 40,000 customers.
So should be some time before they reach 100,000.

I would say they wont even cap the number at 100k.
Its just a marketing gimmick to urge people to actually switch.

The price is only 'guaranteed' for the first 100k but will probably stay the same after that.

fritzelly

okidoki987 wrote: »

If anybody is worried about not getting into the 1st 100,000 customers to get this deal, have a look below, although not exactly the same price, it should give some idea.

Virgin Media has 92,000 customers in its 1st 4 years here!
ID Mobile (no longer around) only had 40,000 customers.
So should be some time before they reach 100,000.

Wouldn't be so sure about that, the fact they are on eir network and in essence eir and 4g out the gate is a plus. I tried tesco and it was terrible with no 4g coverage
VM and I'd were piggybacking other providers, this is a bit different and they're advertising is everywhere

KOR101

I live in an apartment. I assume the sim box fits in a small post box and that I won't really have to sign for it. Correct?

HighLine

Can anyone post a link to GoMo Webchat? I have looked on every page and can't find it. When I go to fill in the contact support information box, it comes back with an error message when I try to click send.

patrickmrogan

Does being in the first 100k count for when you order or when you port?

seligehgit

patrickmrogan wrote: »

Does being in the first 100k count for when you order or when you port?

Whither you port or not should make no difference.

First 100K orders.

pms7

KOR101 wrote: »

I live in an apartment. I assume the sim box fits in a small post box and that I won't really have to sign for it. Correct?

yes, i didn't have to sign

pms7

not really sure how pricing / billing works
€10 to order / activate, does this do until the end of the month
get billed on the 1st for previous month, €10 + any other extra charges
????

advertsfox

pms7 wrote: »

not really sure how pricing / billing works
€10 to order / activate, does this do until the end of the month
get billed on the 1st for previous month, €10 + any other extra charges
????

The €9.99 is a once off "activation" charge - then get charged €9.99 on the 1st of every month (+ whatever excess you may use, e.g 1890 numbers).

How long are you signing up for?

cullenswood

ReginaldSmythV wrote: »

How long are you signing up for?

As long as you want, its month by month.

cullenswood

cullenswood wrote: »

As long as you want, its month by month.

Thanks.

I’m not seeing the downsides (apart from coverage maybe), but there has to be some.

Work pay my Vodafone bill but I’ve long been thinking of putting a sim in another phone and leaving the work one in the drawer in the evenings/weekends so this would be ideal.

markfinn

ReginaldSmythV wrote: »

Thanks.

I’m not seeing the downsides (apart from coverage maybe), but there has to be some.

There must be some catch, but I'm willing to risk the tenner (or even the 20 if it takes a month to cancel) to see what it's like.

80GB of 4G data for a tenner... Unless it's utter crap is a good deal. I'm currently paying thirty something for 60GB.

Davy

ReginaldSmythV wrote: »

I’m not seeing the downsides (apart from coverage maybe), but there has to be some.

The downside is the model if you have problems. You cant get a replacement sim instore same day when your phone is lost/stolen. If it gets stolen on a Friday night, you wont get the sim till Tuesday going well.


If you stay with them overtime, you get no value towards a new phone. You buy the phone yourself at a high outlay at once and don't get a subsidised device.
If the device has problems/faults, you have to follow up with the retailer/ manufacturer yourself rather than dealing with the network operator. All of this adds to less staff, and no leasing buildings.

So that's how the model saves money. The service will be the same as Eir's connect 30 plan which is double the price.

mgbgt1978

Davy wrote: »

If you stay with them overtime, you get no value towards a new phone. You buy the phone yourself at a high outlay at once and don't get a subsidised device.

In fairness, I don't think anybody is getting a subsidised phone on a €9.99 monthly outlay with unlimited everything.:)

leche solara

Has anyone received a GOMO sim yet? If they launched on Tuesday and you signed up then SIM should probably arrive Friday or has anyone received theirs today?

mgbgt1978

Have a look at the thread over on Bargain Alerts. A lot of people seem to have got theirs both yesterday and especially today.
I got mine this morning, but not putting it near the phone until Saturday week (the day I requested to be ported).

Davy

mgbgt1978 wrote: »

In fairness, I don't think anybody is getting a subsidised phone on a €9.99 monthly outlay with unlimited everything.:)

That's not what I meant obviously. A lot of people much prefer to pay €60 a month rather than an buy outright for €XXX which is usually the cheaper option.

Fann Linn

I signed up initially for myself earlier this week, now however the wife wants to ditch VF and move across. Does she have to sign up herself or does anyone know if I can apply for a sim under my gomo account now.

Fann Linn

Fann Linn wrote: »

I signed up initially for myself earlier this week, now however the wife wants to ditch VF and move across. Does she have to sign up herself or does anyone know if I can apply for a sim under my gomo account now.

You’re allowed two per account I think I read when signing up.

DopeTech

mgbgt1978 wrote: »

Have a look at the thread over on Bargain Alerts. A lot of people seem to have got theirs both yesterday and especially today.
I got mine this morning, but not putting it near the phone until Saturday week (the day I requested to be ported).

You can bring the port forward at my.gomo.ie if you want.

Sleeper12

The four members in my house just signed up. It's terrific value. I can see people with tablets that never got a sim before jumping on this. 9.99 per month & you don't have to worry about WiFi for your tablet any more.

Bikerman2019

Got a new question that does not appear to be answered yet. I have sent them a question on the website already.


One of our phones is locked to EIR, it currently has an EIR - Emobile sim working away merrily.


Will this sim work without issue do you think?

fritzelly

Bikerman2019 wrote: »

Got a new question that does not appear to be answered yet. I have sent them a question on the website already.


One of our phones is locked to EIR, it currently has an EIR - Emobile sim working away merrily.


Will this sim work without issue do you think?

It will work - it's eir in everything but name

Bikerman2019

fritzelly wrote: »

It will work - it's eir in everything but name

Great news. Happy days!

lighthouse

I just ordered a SIM. I'm with Lycamobile paying 15e a month for 25Gb data and free calls and texts. This offer seems too good to refuse.

BarryM

HighLine wrote: »

Can anyone post a link to GoMo Webchat? I have looked on every page and can't find it. When I go to fill in the contact support information box, it comes back with an error message when I try to click send.

Me too, overloaded or just ignored?

My question - how can you switch from eir?

I got through on the GoMo site to the chat, no bother, but see next post about switching

BarryM

Bikerman2019 wrote: »

Great news. Happy days!

Yea?? If you are an existing eirmobile customer you have to 'leave' - anybody know how long that can take? if you sign for GoMo you pay €9.99 straight away, no automatic switchover.... "we are a separate company" is the GoMo refrain...., "we only use the meteor network...

As a general question, I see people saying that GoMo won't get 100k users, why?is there a better billpay deal....? Oh, I know the coverage is crap, but that doesn't apply only to eir/GoMO or anybody else. I live in a remote area, enough said, but €9.99 unlimited sounds ok. I don't care if they don't get 100k customers.

BarryM

Fann Linn wrote: »

I signed up initially for myself earlier this week, now however the wife wants to ditch VF and move across. Does she have to sign up herself or does anyone know if I can apply for a sim under my gomo account now.

The GoMo site has an option for 2 sims, at 2x€9.99 a month

BarryM

fritzelly wrote: »

It will work - it's eir in everything but name

Oh no it won't afaics, I was in the process of signing up to GoMo but discovered that you have to 'leave' eir, see my posts above.

fritzelly

BarryM wrote: »

Oh no it won't afaics, I was in the process of signing up to GoMo but discovered that you have to 'leave' eir, see my posts above.

Two totally different things
Cancelling a contract and having an eir locked phone are not the same thing

jrmb

fritzelly wrote: »

Two totally different things
Cancelling a contract and having an eir locked phone are not the same thing

Yeah, it's the same "network" but arguably not the same "operator". It's worth checking with Eir.

mgbgt1978

Davy wrote: »

That's not what I meant obliviously. A lot of people much prefer to pay €60 a month rather than an buy outright for €XXX which is usually the cheaper option.

Obviously you didn't mean 'obliviously' .
Sorry, couldn't resist.

fritzelly

mgbgt1978 wrote: »

Obviously you didn't mean 'obliviously' .
Sorry, couldn't resist.

Or maybe he did...just forgot maybe a dash before it

mgbgt1978

You're not oblivious as well, are you ? :pac:

seanbirkhead

Mmmm_Lemony wrote: »

Any one else having issues paying by Revolut or N26?

I paid with Revolut with no issue. IT was even the Revolut virtual rather than physical.

seanbirkhead

KOR101 wrote: »

I live in an apartment. I assume the sim box fits in a small post box and that I won't really have to sign for it. Correct?

Mine was a package smaller around the size of a bank statement or utility bill and fitted in my letterbox no problem. I did not have to sign for it. It was delivered while I was at work.

seanbirkhead

markfinn wrote: »

There must be some catch, but I'm willing to risk the tenner (or even the 20 if it takes a month to cancel) to see what it's like.

80GB of 4G data for a tenner... Unless it's utter crap is a good deal. I'm currently paying thirty something for 60GB.

GoMo vs Three data speed comparison
<iframe src="https://drive.google.com/file/d/14p1JLM3icYW039JV179NPOJqQmUVWIBM/preview&quot; width="640" height="480"></iframe>

https://drive.google.com/file/d/14p1JLM3icYW039JV179NPOJqQmUVWIBM/view

seanbirkhead

GoMo vs Three data speed comparison


https://drive.google.com/file/d/14p1JLM3icYW039JV179NPOJqQmUVWIBM/view

Dufflecoat Fanny

seanbirkhead wrote: »

GoMo vs Three data speed comparison


https://drive.google.com/file/d/14p1JLM3icYW039JV179NPOJqQmUVWIBM/view

video not playing for me

TheDriver

How to Opt out of Premium rate SMS
Customers can now opt of being able to send premium SMS, for example, to the Late Late Show Competition.

Mobile Customers can opt out by following the below steps:

Texting: PRSMSBAR to 50104

The above bar applies to shortcodes in the ranges 51XXX and 53XXX and applies to messages sent and received.

It can take up to 24 hours for this change to occur

TheDriver

seanbirkhead wrote: »

GoMo vs Three data speed comparison


https://drive.google.com/file/d/14p1JLM3icYW039JV179NPOJqQmUVWIBM/view

In my experience I never get massive speed from eir but I akways get a consistent few Mb whereas three gave lots or nothing.

Escapees

Apologies if this has been answered already in another thread, but are you billed on the 1st of the next month after you sign up or after you port?

Also, do you effectively get a free month by signing up or porting on the 2nd of a month as your bill won't come for another month then?!!!

Finally, can you get a new SIM now but port for free at a later point when you've decided you're happy commiting?

seanbirkhead

Dufflecoat Fanny wrote: »

video not playing for me

Try this then :

https://youtu.be/wbTANp1qz7I