Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

lucast2007us · 24-10-2019 05:27PM

I'm worried now that my order is being delayed as I payed with revolut. My wife and I both ordered last Wednesday her sim arrived on Monday and she used her visa. I still haven't been assigned a number yet on the website she was given her one on the day after ordering.

Are they basically not dealing with revolut orders and just leaving us hanging?

TheDriver · 24-10-2019 05:33PM

Tried out mine before porting, seems exact same as my eir sim.

I was setting up voicemail, do you have to have your own greeting?

kn · 24-10-2019 05:59PM

Oige1981 wrote: »

you can do so yes - but WIFI calling is different its basically direct from one contact to someone else who's not on WIFI basically it uses the WIFI as the signal and then redirects it to the other person. Think of it like using an internet telephone company to reroute your call to the other area.

Viber out is also an option for calls when roaming.

lighthouse · 24-10-2019 06:02PM

_Whimsical_ wrote: »

How did you change you port date?
When I try and enter my number I get "Port details already captured and in progress for this number".
I've even canceled my port for next week as it said I could reschedule, but when I try to reschedule I just get the same message.

I had my port date scheduled for middle of November just in case I changed my mind about the whole thing. When I originally put in my current mobile number, it carried out a check and was able to tell me I am with Lycamobile. They sent me out a PIN as well that I had to enter.
Today I just went into Account Details, Move My Number and I was able to change my port date.

lolie · 24-10-2019 06:03PM

PantlessNoodle wrote: »

Anyone have a link or anything to the Cell Towers that Gomo uses? i assume it meteor towers as that was eir but my an app on my phone was telling me otherwise

Should be using all Eir towers.
https://siteviewer.comreg.ie/#explore

lighthouse · 24-10-2019 06:07PM

Ten Pin wrote: »

Friday of a bank holiday weekend would be one reason, if anything goes wrong, support might be difficult to navigate over the weekend. It'll cost nothing to delay the port until next week. Up to yourself though

Yes that did occur to me but (i) I'm eager to get it done (ii) I suspected other people might be reluctant to port just before the bank holiday so might be a quieter period (if you see everyone running in one direction, run the opposite direction :pac::pac::pac:) (iii) I read an earlier post saying that weekend was bad time to port so hoping to avail of the "transfer window" of tomorrow morning

:D:D

HighLine · 24-10-2019 06:07PM

Voicemail now working fine. Was initially a little quick to divert to voicemail so just extended it out to 30 seconds. Very happy with GoMo so far.

Roberto_gas · 24-10-2019 06:08PM

What kind of speeds r u getting on PC/Laptop using hotspot?

Kalyke · 24-10-2019 06:10PM

Whatever about the speeds on Gomo, the "geographical" coverage, so far, is much more superior to Vodafone. I spend a lot of time in my car and use BBC iPlayer most of the time. On a journey today, southern counties, I lost connection twice. Previously on the same route with Vodafone I would have lost coverage about 8 or 9 times, maybe more. Mobile providers should NEVER advertise about population coverage. The hint is in the mobile bit!

Stallingrad · 24-10-2019 06:12PM

Still no data on my daughters, restart didn't help, any suggestions?

lighthouse · 24-10-2019 06:15PM

Roberto_gas wrote: »

What kind of speeds r u getting on PC/Laptop using hotspot?

This is what I'm getting on my laptop using hotspot i mBothár na Trá :pac:

Captain Red Beard · 24-10-2019 06:15PM

Stallingrad wrote: »

Still no data on my daughters, restart didn't help, any suggestions?

Daughters can be tricky.

jclack · 24-10-2019 06:26PM

Ordered on 16th and still no sign of it, anyone else waiting that long?

lighthouse · 24-10-2019 06:28PM

Sir Dosser wrote: »

Answered a million times.

igCorcaigh wrote: »

Yes

Now answered a million and one times

Hardtochoose · 24-10-2019 06:30PM

The customer service with this crowd is utterly appalling. I haven’t been able to receive calls since last Thursday 17th October. They messed up the port. Support just tell you to turn to phone off/on or try the sim in a different phone. Really wonder if they even have an engineer working for them at all. It’s complete incompetence. If you port to them you better pray it goes through ok or else you’re on your own. They simply don’t want to know. Have informed them I’ll be lodging a complaint with comreg.

lucast2007us · 24-10-2019 06:35PM

jclack wrote:

Ordered on 16th and still no sign of it, anyone else waiting that long?

Same boat here. What card did you pay with?

Thargor · 24-10-2019 06:45PM

HighLine wrote: »

Voicemail now working fine. Was initially a little quick to divert to voicemail so just extended it out to 30 seconds. Very happy with GoMo so far.

How do you extend the time?

Starfleet Student · 24-10-2019 06:50PM

Hi those who had issues switching while using an iPhone did you get imessage sorted and if so can i ask how you did it?

Hardtochoose · 24-10-2019 06:58PM

Starfleet Student wrote: »

Hi those who had issues switching while using an iPhone did you get imessage sorted and if so can i ask how you did it?

No still not activated. Don’t know what to do really. Support are utterly useless
It’s to do with them messing up the port of the number I’m pretty sure

jclack · 24-10-2019 07:01PM

lucast2007us wrote: »

Same boat here. What card did you pay with?

Just a normal visa debit one. The 10 activation fee was taken out that night but haven't heard anything since

Thargor · 24-10-2019 07:06PM

Im looking at that comreg map and I cant find any Eir masts on it anywhere, are they not there or am I being a bit thick?

LEIN · 24-10-2019 07:06PM

My port has failed and I can't find a way around it.
Over 24 hours trying to get in touch with them now and I'm beginning to lose my patience.

westyIrl · 24-10-2019 07:07PM

I think I'll leave porting for a few weeks...

Lissavane · 24-10-2019 07:18PM

Thargor wrote: »

Im looking at that comreg map and I cant find any Eir masts on it anywhere, are they not there or am I being a bit thick?

I think they're labelled as Meteor.

RJellybean · 24-10-2019 07:25PM

lucast2007us wrote: »

Same boat here. What card did you pay with?

I'm the same. Ordered on 16th with a BOI visa deit card. No delivery or even number registered on account. I had said to myself it will be delivered whenever but when you see people who ordered after you getting their sims its kinda fustrating. There doesn't seem to be any order to the deliveries At this stage the earliest we can expect delivery is Tueday but i'm not going to hold my breath.

HighLine · 24-10-2019 07:31PM

Thargor wrote: »

How do you extend the time?

(Quoted from online below)

You can increase the time from 5 to 30 seconds, or in multiples of 5 seconds.

Just dial the following on your mobile:

**61*(mailbox number)**(number of seconds you want it to ring for)# and send.

The default ringing time is 15 seconds. If you don’t know your voicemail number, it’s just your normal mobile number with a 5 added after the prefix. For example, 087 5 1234567.

Hardtochoose · 24-10-2019 07:39PM

LEIN wrote: »

My port has failed and I can't find a way around it.
Over 24 hours trying to get in touch with them now and I'm beginning to lose my patience.

Anyone having issues I’d advise the following which is in their code of conduct:

Tell chat staff to ESCALATE the issue. They’re obliged to give you a case reference number then.

They have 48 hours from then to resolve the issue.

If not resolved then email complaints@gomo.ie

Agent Coulson · 24-10-2019 08:05PM

Starfleet Student wrote: »

Hi those who had issues switching while using an iPhone did you get imessage sorted and if so can i ask how you did it?

Hardtochoose wrote: »

No still not activated. Don’t know what to do really. Support are utterly useless
It’s to do with them messing up the port of the number I’m pretty sure

I got it working by turning off iMessage and Facetime then signing out of iCloud.

Then power off for 5 minutes when you power back on sign back into iCloud and once you are signed in turn back on both iMessage and Facetime and they should be working and your phone number should be linked.

Well that is what worked for me anyway.

Starfleet Student · 24-10-2019 08:27PM

That worked for me great thanks.

degsie · 24-10-2019 08:35PM

Voicemail not accepting my ported number, anybody else experience this?

Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

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