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Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

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    #2162
    physioman
    Registered Users Posts: 1,239 ✭✭✭physioman


    lawred2 wrote: »
    You don't come across too well there at all really.. try being nice to people. Tends to get far better results.

    I've been on to them several times all week and up until now have been accepting of their behaviour. But to be told on Monday by Rachel that it is dispatched and I will have it yesterday. Then being told yesterday by Michelle that it was delivered and it clearly wasn't. Then to be told today that it may not have been dispatched?
    I am nice to good honest people but when you are being told lies it certainly frustrates me.
    Look I've cancelled now, I may have been unlucky but I'm justified in the manner of my conversation.


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    #2163
    Somedaythefire
    Registered Users Posts: 758 ✭✭✭Somedaythefire


    lawred2 wrote: »
    I'd say you're on your own with those speeds.

    Otherwise this thread would be full of the same complaints.

    Entirely possible. My phone is set up correctly though. So maybe my job and home are just in terrible Eir black spots. Didn’t have this trouble with Virgin. I don’t think my experience is common, but if it persists I’ll be going elsewhere.


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    #2164
    punisher5112
    Registered Users Posts: 24,647 ✭✭✭✭punisher5112


    physioman wrote: »
    I've been on to them several times all week and up until now have been accepting of their behaviour. But to be told on Monday by Rachel that it is dispatched and I will have it yesterday. Then being told yesterday by Michelle that it was delivered and it clearly wasn't. Then to be told today that it may not have been dispatched?
    I am nice to good honest people but when you are being told lies it certainly frustrates me.
    Look I've cancelled now, I may have been unlucky but I'm justified in the manner of my conversation.

    It's going to be slow.

    I ordered Wednesday and still no sign.

    I'm not going to contact them or lose sleep as I know I'll get it one of the days.

    Some have been very lucky and got the SIM so quickly.

    I wouldn't let it been late throw me.


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    #2165
    fmul9798
    Registered Users Posts: 758 ✭✭✭fmul9798


    Voicemail also not working after porting from Eir


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    #2166
    Pighead
    Registered Users Posts: 14,182 ✭✭✭✭Pighead


    Received SIM this morning. However, now I'm struggling to log in to my account. I registered last week using my hotmail email address. Put in what I thought was correct email address and password but it keeps coming up as invalid. Also searched for GoMo in my email account and there's nothing there from last week when I registered.

    I've tried to click link for 'forget your password' but an hour later and still no email from them. Looking for the webchat to try and ask an agent to sort it but can't find it. Where on the go mo website is the webchat link?


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    #2167
    rustledjimmies
    Registered Users Posts: 1,082 ✭✭✭rustledjimmies


    There have been a few issues with hotmail accounts reported in this thread, myself included. I did get the inital email from them though so it doesn't look good if you've received nothing at all. Did you get an SMS when you signed up with your order number and login email?


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    #2168
    miamee
    Moderators, Social & Fun Moderators, Regional East Moderators, Regional North West Moderators Posts: 12,011 Mod ✭✭✭✭miamee


    Pighead wrote: »
    Received SIM this morning. However, now I'm struggling to log in to my account. I registered last week using my hotmail email address. Put in what I thought was correct email address and password but it keeps coming up as invalid. Also searched for GoMo in my email account and there's nothing there from last week when I registered.

    I've tried to click link for 'forget your password' but an hour later and still no email from them. Looking for the webchat to try and ask an agent to sort it but can't find it. Where on the go mo website is the webchat link?

    It's a little blue box on the top right of the page.


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    #2169
    Gadgetman496
    Registered Users Posts: 8,363 ✭✭✭Gadgetman496


    miamee wrote: »
    It's a little blue box on the top right of the page.

    It only ever shows for me once I'm logged in. Never on the homepage prior to login.

    "Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid."



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    #2170
    LiveRadio.ie
    Registered Users Posts: 67 ✭✭LiveRadio.ie


    5 working days alredy passed. SIM not arrived yet.

    GoMo Customer Care response below:

    "Due to the high influx of customers from the date of purchase we must advise up to 10 working days for the SIM to be shipped. You will receive a Track & Trace number from ANn Post which you can use to track the progress of your order. If your SIM has not arrived after the 10 working day period please get back in contact with us and we will investigate it further. Thank you!"


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    #2171
    Pighead
    Registered Users Posts: 14,182 ✭✭✭✭Pighead


    rustledjimmies wrote: »
    There have been a few issues with hotmail accounts reported in this thread, myself included. I did get the inital email from them though so it doesn't look good if you've received nothing at all. Did you get an SMS when you signed up with your order number and login email?
    Yes. Just checked there and have the sms which confirms order number and login email address. Doesn't tell me my password though unfortunately.


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    #2172
    Pighead
    Registered Users Posts: 14,182 ✭✭✭✭Pighead


    Gadgetman496 wrote: »
    It only ever shows for me once I'm logged in. Never on the homepage prior to login.
    Sheesh. That's not ideal. Guess I'm gonna have to send a message to them on the contact us page.


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    #2173
    wolf9
    Closed Accounts Posts: 51 ✭✭wolf9


    Gadgetman496 wrote: »
    It only ever shows for me once I'm logged in. Never on the homepage prior to login.

    You can find it the odd time by going to mygomo login page and select 'don't have an account', it pops up on right hand side of email verification page , it's there at the moment just checked


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    #2174
    kilburn
    Registered Users Posts: 3,912 ✭✭✭kilburn


    Stupid question but how do i check if anything is saved to my vodafone sim before i port dont want to loose anything


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    #2175
    shmeee
    Registered Users Posts: 8,636 ✭✭✭shmeee


    fmul9798 wrote: »
    Voicemail also not working after porting from Eir

    They are aware of an issue with voicemail and will be resolved in the next 24 hours as posters here have said earlier.

    Another successful port this morning from Eir Sim Only for a friend there, about 4 minutes and number ported over successful.


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    #2176
    ActingDanClark
    Registered Users Posts: 1,895 ✭✭✭ActingDanClark


    For your info:- card arrived promptly, inserted it Monday ,number ported at time requested. Data worked immediately but I couldn't make calls or send texts for almost 24 hours. All working now tho


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    #2177
    _feedback_
    Registered Users Posts: 4,269 ✭✭✭_feedback_


    Pighead wrote: »
    Sheesh. That's not ideal. Guess I'm gonna have to send a message to them on the contact us page.

    They seem quite active on the facebook page too, if you tried dropping them a message there you might get a quicker reply


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    #2178
    Gadgetman496
    Registered Users Posts: 8,363 ✭✭✭Gadgetman496


    kilburn wrote: »
    Stupid question but how do i check if anything is saved to my vodafone sim before i port dont want to loose anything

    Make sure you export your contacts if you have any saved to SIM. There's a feature for that in the contact settings on your phone.

    "Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid."



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    #2179
    mac1961
    Registered Users Posts: 204 ✭✭mac1961


    I’m in Waterford city just ported and this is my speed test. I’m happy with that and hopefully it stays going ðŸ˜႒


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    #2180
    rustledjimmies
    Registered Users Posts: 1,082 ✭✭✭rustledjimmies


    Pighead wrote: »
    Yes. Just checked there and have the sms which confirms order number and login email address. Doesn't tell me my password though unfortunately.


    No password in the SMS. Just try to verify your email if reset isn't working for you. Worked eventually for me.


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    #2181
    PantlessNoodle
    Registered Users Posts: 19 ✭PantlessNoodle


    Mine was aparently delivered yet i have no sign of it. Anyone else experienced this?


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    #2182
    Esse85
    Registered Users Posts: 8,238 ✭✭✭Esse85


    Pighead wrote: »
    Received SIM this morning. However, now I'm struggling to log in to my account. I registered last week using my hotmail email address. Put in what I thought was correct email address and password but it keeps coming up as invalid. Also searched for GoMo in my email account and there's nothing there from last week when I registered.

    I've tried to click link for 'forget your password' but an hour later and still no email from them. Looking for the webchat to try and ask an agent to sort it but can't find it. Where on the go mo website is the webchat link?

    Exact same situation here 🥵


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    #2183
    Pighead
    Registered Users Posts: 14,182 ✭✭✭✭Pighead


    wolf9 wrote: »
    You can find it the odd time by going to mygomo login page and select 'don't have an account', it pops up on right hand side of email verification page , it's there at the moment just checked
    Thanks wolf. That worked! Got talking to to physioman's pal Rachel and she's trying to get it sorted. Cheers.


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    #2184
    baldbear
    Registered Users Posts: 5,515 ✭✭✭baldbear


    My order says in progress online since last week the 17th. Is this the norm?


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    #2185
    physioman
    Registered Users Posts: 1,239 ✭✭✭physioman


    PantlessNoodle wrote: »
    Mine was aparently delivered yet i have no sign of it. Anyone else experienced this?

    Good luck with that.


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    #2186
    punisher5112
    Registered Users Posts: 24,647 ✭✭✭✭punisher5112


    baldbear wrote: »
    My order says in progress online since last week the 17th. Is this the norm?

    Yes.


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    #2187
    Mr Velo
    Registered Users Posts: 1,807 ✭✭✭Mr Velo


    SIM arrived for my daughter today. Had scheduled the port for 6th November, but will probably change that now to port tomorrow evening. Think a text might need to be sent to her phone to verify the change though so will wait til later this evening to change the port date.


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    #2188
    PantlessNoodle
    Registered Users Posts: 19 ✭PantlessNoodle


    physioman wrote: »
    Good luck with that.
    Thanks for help


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    #2189
    physioman
    Registered Users Posts: 1,239 ✭✭✭physioman


    PantlessNoodle wrote: »
    Thanks for help

    I'll ask Rachel for you...But in all seriousness they ask for your eircode signing up but apparently don't give an post your eircode. ( well this is what michelle told me)So could go missing.


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    #2190
    Tacitus Kilgore
    Registered Users Posts: 2,128 ✭✭✭Tacitus Kilgore


    Ordered sim last thursday, set porting for 18:00 yesterday, sim arrived yesterday, porting complete by about 21:00, everything working as it should.


    I was with Eir on the €20/month for Eir calls, Eir texts & Unlimited social media + 15/20gb* of data (can't remember exact) Now I have a much better deal for half the price :)



    My coverage is also instantly better - sounds silly - I know but I did not have 4g with Eir previously, now I have 4g, great speeds and a fuller wallet.

    Thanks BA, I probably wouldn't have heard about gomo otherwise (I am fairly well insulated from TV & Radio ads :pac:)


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    #2191
    darrent065
    Registered Users Posts: 13 ✭darrent065


    Wifes phone switched over since last night all going good so far nearly 50MB down and 20mb up on 4g in town and rural clare between 5mb - 16mb down / 5mb up. Pity mine still not here and i ordered 12 hours before her lol. hasn't even assigned a number to my account yet.


This discussion has been closed.
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