Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

Sir Oxman · 23-10-2019 11:49am

HighLine wrote: »

Feel bad for "Rachel" having to deal with people like this all day every day.

I have to agree.
Poster was obnoxious on that webchat even though we all understand being given contrary info and how frustrating it can be.

Somedaythefire · 23-10-2019 11:53am

Yeah I don’t think I’ll be staying with these too long, the 4g coverage and download speeds are awful. Worse than I’d expect even for the price.

wolf9 · 23-10-2019 11:56am

Sir Oxman wrote: »

I have to agree.
Poster was obnoxious on that webchat even though we all understand being given contrary info and how frustrating it can be.

Yeah it's annoying to be given different information but there has to be understanding from customers that this was only launched last week, there are going to be issues in the short term with such huge demand, it you can't handle teething problems which there was always going to be don't sign up until things settle

beet_root · 23-10-2019 12:03pm

Ordered on the 16th, arrived today, porting took 30 mins, all good, 4G working on my Moto g6 too &#55357;&#56832;

PhilOssophy · 23-10-2019 12:16pm

Somedaythefire wrote: »

Yeah I don’t think I’ll be staying with these too long, the 4g coverage and download speeds are awful. Worse than I’d expect even for the price.

What part of the land are you in? Just wondering before I sign up.

Somedaythefire · 23-10-2019 12:18pm

PhilOssophy wrote: »

What part of the land are you in? Just wondering before I sign up.

Central Dublin. Getting 0.10 download speeds. I think something is funky with the network as I’m getting good upload speed. I’m going to keep it for a few weeks but if there’s no improvement I’m gone.

PhilOssophy · 23-10-2019 12:21pm

Somedaythefire wrote: »

Central Dublin. Getting 0.10 download speeds. I think something is funky with the network as I’m getting good upload speed. I’m going to keep it for a few weeks but if there’s no improvement I’m gone.

F**k that so!!!

Esse85 · 23-10-2019 12:34pm

Anyone else unable to log in to their account online?

I've requested a password reset and get no email, I've checked spam and nothing there.

I've requested to be text the 6 digit code too and I got nothing.

Any solutions?

rustledjimmies · 23-10-2019 12:36pm

Had the same issue on signup day. After a few hours I tried clicking the verify email link from an earlier email AGAIN and that eventually let me in.

lawred2 · 23-10-2019 12:38pm

Somedaythefire wrote: »

Central Dublin. Getting 0.10 download speeds. I think something is funky with the network as I’m getting good upload speed. I’m going to keep it for a few weeks but if there’s no improvement I’m gone.

I'd say you're on your own with those speeds.

Otherwise this thread would be full of the same complaints.

physioman · 23-10-2019 12:38pm

lawred2 wrote: »

You don't come across too well there at all really.. try being nice to people. Tends to get far better results.

I've been on to them several times all week and up until now have been accepting of their behaviour. But to be told on Monday by Rachel that it is dispatched and I will have it yesterday. Then being told yesterday by Michelle that it was delivered and it clearly wasn't. Then to be told today that it may not have been dispatched?
I am nice to good honest people but when you are being told lies it certainly frustrates me.
Look I've cancelled now, I may have been unlucky but I'm justified in the manner of my conversation.

Somedaythefire · 23-10-2019 12:41pm

lawred2 wrote: »

I'd say you're on your own with those speeds.

Otherwise this thread would be full of the same complaints.

Entirely possible. My phone is set up correctly though. So maybe my job and home are just in terrible Eir black spots. Didn’t have this trouble with Virgin. I don’t think my experience is common, but if it persists I’ll be going elsewhere.

punisher5112 · 23-10-2019 12:45pm

physioman wrote: »

I've been on to them several times all week and up until now have been accepting of their behaviour. But to be told on Monday by Rachel that it is dispatched and I will have it yesterday. Then being told yesterday by Michelle that it was delivered and it clearly wasn't. Then to be told today that it may not have been dispatched?
I am nice to good honest people but when you are being told lies it certainly frustrates me.
Look I've cancelled now, I may have been unlucky but I'm justified in the manner of my conversation.

It's going to be slow.

I ordered Wednesday and still no sign.

I'm not going to contact them or lose sleep as I know I'll get it one of the days.

Some have been very lucky and got the SIM so quickly.

I wouldn't let it been late throw me.

fmul9798 · 23-10-2019 12:45pm

Voicemail also not working after porting from Eir

Pighead · 23-10-2019 12:49pm

Received SIM this morning. However, now I'm struggling to log in to my account. I registered last week using my hotmail email address. Put in what I thought was correct email address and password but it keeps coming up as invalid. Also searched for GoMo in my email account and there's nothing there from last week when I registered.

I've tried to click link for 'forget your password' but an hour later and still no email from them. Looking for the webchat to try and ask an agent to sort it but can't find it. Where on the go mo website is the webchat link?

rustledjimmies · 23-10-2019 12:53pm

There have been a few issues with hotmail accounts reported in this thread, myself included. I did get the inital email from them though so it doesn't look good if you've received nothing at all. Did you get an SMS when you signed up with your order number and login email?

miamee · 23-10-2019 12:56pm

Pighead wrote: »

Received SIM this morning. However, now I'm struggling to log in to my account. I registered last week using my hotmail email address. Put in what I thought was correct email address and password but it keeps coming up as invalid. Also searched for GoMo in my email account and there's nothing there from last week when I registered.

I've tried to click link for 'forget your password' but an hour later and still no email from them. Looking for the webchat to try and ask an agent to sort it but can't find it. Where on the go mo website is the webchat link?

It's a little blue box on the top right of the page.

Gadgetman496 · 23-10-2019 1:00pm

miamee wrote: »

It's a little blue box on the top right of the page.

It only ever shows for me once I'm logged in. Never on the homepage prior to login.

LiveRadio.ie · 23-10-2019 1:04pm

5 working days alredy passed. SIM not arrived yet.

GoMo Customer Care response below:

"Due to the high influx of customers from the date of purchase we must advise up to 10 working days for the SIM to be shipped. You will receive a Track & Trace number from ANn Post which you can use to track the progress of your order. If your SIM has not arrived after the 10 working day period please get back in contact with us and we will investigate it further. Thank you!"

Pighead · 23-10-2019 1:07pm

rustledjimmies wrote: »

There have been a few issues with hotmail accounts reported in this thread, myself included. I did get the inital email from them though so it doesn't look good if you've received nothing at all. Did you get an SMS when you signed up with your order number and login email?

Yes. Just checked there and have the sms which confirms order number and login email address. Doesn't tell me my password though unfortunately.

Pighead · 23-10-2019 1:08pm

Gadgetman496 wrote: »

It only ever shows for me once I'm logged in. Never on the homepage prior to login.

Sheesh. That's not ideal. Guess I'm gonna have to send a message to them on the contact us page.

wolf9 · 23-10-2019 1:10pm

Gadgetman496 wrote: »

It only ever shows for me once I'm logged in. Never on the homepage prior to login.

You can find it the odd time by going to mygomo login page and select 'don't have an account', it pops up on right hand side of email verification page , it's there at the moment just checked

kilburn · 23-10-2019 1:19pm

Stupid question but how do i check if anything is saved to my vodafone sim before i port dont want to loose anything

shmeee · 23-10-2019 1:20pm

fmul9798 wrote: »

Voicemail also not working after porting from Eir

They are aware of an issue with voicemail and will be resolved in the next 24 hours as posters here have said earlier.

Another successful port this morning from Eir Sim Only for a friend there, about 4 minutes and number ported over successful.

ActingDanClark · 23-10-2019 1:20pm

For your info:- card arrived promptly, inserted it Monday ,number ported at time requested. Data worked immediately but I couldn't make calls or send texts for almost 24 hours. All working now tho

_feedback_ · 23-10-2019 1:22pm

Pighead wrote: »

Sheesh. That's not ideal. Guess I'm gonna have to send a message to them on the contact us page.

They seem quite active on the facebook page too, if you tried dropping them a message there you might get a quicker reply

Gadgetman496 · 23-10-2019 1:31pm

kilburn wrote: »

Stupid question but how do i check if anything is saved to my vodafone sim before i port dont want to loose anything

Make sure you export your contacts if you have any saved to SIM. There's a feature for that in the contact settings on your phone.

mac1961 · 23-10-2019 1:47pm

I’m in Waterford city just ported and this is my speed test. I’m happy with that and hopefully it stays going ðŸ˜႒

rustledjimmies · 23-10-2019 1:52pm

Pighead wrote: »

Yes. Just checked there and have the sms which confirms order number and login email address. Doesn't tell me my password though unfortunately.

No password in the SMS. Just try to verify your email if reset isn't working for you. Worked eventually for me.

PantlessNoodle · 23-10-2019 1:56pm

Mine was aparently delivered yet i have no sign of it. Anyone else experienced this?

Esse85 · 23-10-2019 2:09pm

Pighead wrote: »

Received SIM this morning. However, now I'm struggling to log in to my account. I registered last week using my hotmail email address. Put in what I thought was correct email address and password but it keeps coming up as invalid. Also searched for GoMo in my email account and there's nothing there from last week when I registered.

I've tried to click link for 'forget your password' but an hour later and still no email from them. Looking for the webchat to try and ask an agent to sort it but can't find it. Where on the go mo website is the webchat link?

Exact same situation here ðŸ¥µ

Pighead · 23-10-2019 2:19pm

wolf9 wrote: »

You can find it the odd time by going to mygomo login page and select 'don't have an account', it pops up on right hand side of email verification page , it's there at the moment just checked

Thanks wolf. That worked! Got talking to to physioman's pal Rachel and she's trying to get it sorted. Cheers.

baldbear · 23-10-2019 2:20pm

My order says in progress online since last week the 17th. Is this the norm?

physioman · 23-10-2019 2:27pm

PantlessNoodle wrote: »

Mine was aparently delivered yet i have no sign of it. Anyone else experienced this?

Good luck with that.

punisher5112 · 23-10-2019 2:35pm

baldbear wrote: »

My order says in progress online since last week the 17th. Is this the norm?

Yes.

Mr Velo · 23-10-2019 2:38pm

SIM arrived for my daughter today. Had scheduled the port for 6th November, but will probably change that now to port tomorrow evening. Think a text might need to be sent to her phone to verify the change though so will wait til later this evening to change the port date.

PantlessNoodle · 23-10-2019 3:11pm

physioman wrote: »

Good luck with that.

Thanks for help

physioman · 23-10-2019 3:19pm

PantlessNoodle wrote: »

Thanks for help

I'll ask Rachel for you...But in all seriousness they ask for your eircode signing up but apparently don't give an post your eircode. ( well this is what michelle told me)So could go missing.

Tacitus Kilgore · 23-10-2019 3:22pm

Ordered sim last thursday, set porting for 18:00 yesterday, sim arrived yesterday, porting complete by about 21:00, everything working as it should.

I was with Eir on the €20/month for Eir calls, Eir texts & Unlimited social media + 15/20gb* of data (can't remember exact) Now I have a much better deal for half the price

My coverage is also instantly better - sounds silly - I know but I did not have 4g with Eir previously, now I have 4g, great speeds and a fuller wallet.

Thanks BA, I probably wouldn't have heard about gomo otherwise (I am fairly well insulated from TV & Radio ads :pac:)

darrent065 · 23-10-2019 3:22pm

Wifes phone switched over since last night all going good so far nearly 50MB down and 20mb up on 4g in town and rural clare between 5mb - 16mb down / 5mb up. Pity mine still not here and i ordered 12 hours before her lol. hasn't even assigned a number to my account yet.

PantlessNoodle · 23-10-2019 3:23pm

physioman wrote: »

I'll ask Rachel for you...But in all seriousness they ask for your eircode signing up but apparently don't give an post your eircode. ( well this is what michelle told me)So could go missing.

Ah sure look, i contacted them again and now they've told me that it was only dispatched today so i don't think they even know what they're doing ha, good job its only a tenner

Pacifico · 23-10-2019 3:24pm

baldbear wrote: »

My order says in progress online since last week the 17th. Is this the norm?

Yes. Ordered on the 15th and got it the 22nd.

Have patience (unlike physioman) it will arrive!

darrent065 · 23-10-2019 3:24pm

PantlessNoodle wrote: »

Ah sure look, i contacted them again and now they've told me that it was only dispatched today so i don't think they even know what they're doing ha, good job its only a tenner

they cant even tell me if mine was dispatched lol. ordered last Wednesday 10am.

PantlessNoodle · 23-10-2019 3:26pm

darrent065 wrote: »

they cant even tell me if mine was dispatched lol. ordered last Wednesday 10am.

Feels like they just copy and paste in the chat anyway and do whatever they can to move you on, the deal is great but there support is flaky to say the least. I guess once you're up and running it will be all good.... i hope

Fann Linn · 23-10-2019 3:26pm

darrent065 wrote: »

they cant even tell me if mine was dispatched lol. ordered last Wednesday 10am.

The same time as me and im up and running since yesterday.

BarryD2 · 23-10-2019 3:26pm

physioman wrote: »

I'll ask Rachel for you...But in all seriousness they ask for your eircode signing up but apparently don't give an post your eircode. ( well this is what michelle told me)So could go missing.

You do realise that An Post don't use Eircodes? They have their own system of routing post. Hence the 'white elephant' arguments re Eircode. Though in fairness, Eircode is useful to the state as it can help identify residential property. Forget the ambulance & delivery stuff and think of it as a national identity card for buildings/ addresses and it makes more sense

physioman · 23-10-2019 3:32pm

Pacifico wrote: »

Yes. Ordered on the 15th and got it the 22nd.

Have patience (unlike physioman) it will arrive!

Its not about the delay its about the honesty of the agents and it seems I'm not the only one it has happened to.

darrent065 · 23-10-2019 3:33pm

PantlessNoodle wrote: »

Feels like they just copy and paste in the chat anyway and do whatever they can to move you on, the deal is great but there support is flaky to say the least. I guess once you're up and running it will be all good.... i hope

They are a joke but the €9.99 is a good deal until they up the price down the line and pull the whole "€9.99 for life" isn't the customers life but the plans life and put us up to €29.99pm haha

shmeee · 23-10-2019 3:33pm

Have since logged into my Eir Account and my accout is no longer active (30 day Sim Only Plan)

Amount Owed €0.00.

My Rental period was up until 25/10/19 so fell nice in cancelling and porting for me as you pay in advance.

physioman · 23-10-2019 3:34pm

BarryD2 wrote: »

You do realise that An Post don't use Eircodes? They have their own system of routing post. Hence the 'white elephant' arguments re Eircode. Though in fairness, Eircode is useful to the state as it can help identify residential property. Forget the ambulance & delivery stuff and think of it as a national identity card for buildings/ addresses and it makes more sense

I use eircodes all the time with my work and they are excellent. Don't see the issue with them

Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

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