Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

mooseknunkle wrote: »

Porting from Eir

Is it just a mobile on account or other services?

I ported form Eir Sim Only plan without issues.

larchielads wrote: »

Lads, could people say where they are based if your giving your experiences after switching to Gomo as i think it would help others with their decision making about whether to switch or not.

As in im in dub city centre and my service is crap/great sort of thing as example

That's a good suggestion. It's worth bearing in mind, though, that for some people, overall coverage over a stretch of road or a region may be important, while for others, it might be coverage in their home or workplace.
In rural areas it's conceivable that one location could have perfect 4G coverage from GoMo with poor coverage from other networks and another location, say 500 metres away but over a hill could have just 2G GoMo and 4G from 3 or Vodafone. It depends on mast locations and terrain.

Did a couple of trial runs on the commute and all seems fine with coverage. 4G speeds at my house is about 4-5 times better than Three was, so that's a nice bonus.

Set the port time for 8am this morning and all went fine. Done by about 8.10am

I know everyone is having trouble with voicemail - assuming it's the same issue as I'm having (you've entered an invalid mailbox number) ?

Just got text SIM going out for delivery today. Ordered last Wednesday morning.

SkepticQuark wrote: »

Sim hasn't arrived yet GoMo website seems to insist it has as I have a number now allocated and pin.

The number is allocated before the SIM is sent out. When did you order? they seem to be still on Wednesday/possibly some Thursday orders

My sim is out for delivery today too ordered last Wednesday. I will check tonight and post on speeds compared to current 3 speeds (in Galway city) on the thread later.

ED E wrote: »

Ordered Thursday at 8AM. Email same time.
Yesterday got an email with my account number.

Not delivered yet. Considering we had Wednesdays delivered today Im hoping for delivery tomorrow.

Out for delivery.

Hi guys,
I attempted to port over this morning. My old Eir SIM died (No Service), so I put the GoMo one in and all seemed good. But then I realised I have a new phone number (085 xxxx)! Seems it hasn't ported my old number, at least not yet.

Has anyone else had this problem, can it take a while for the port to complete properly?

Having a disaster with gomo. Ended up cancelling


Hello! Next available customer representative will be with you shortly.
Representative Rachel has joined the session
Rachel [9:37:00 AM]
Hey! Thanks for getting in touch. My name is Rachel. How can I help?
You [9:38:42 AM]
I was chatting to you on Monday and you said my SIM was dispatched and I would get a text/email when it was out for delivery. I didn't get the SIM yesterday but when I contacted chat yesterday they said it was delivered. Where is my SIM
Rachel [9:39:20 AM]
Hi #### can you send the following so i can look into this Account number
Mobile number
Address
Full name
date of birth
email
You
Rachel [9:43:08 AM]
Hi #### i can see that your order is not fully complete which means it has not been delivered
You [9:43:36 AM]
Where is my SIM?
Rachel [9:43:50 AM]
The Delivery of the sim can take up to 10 working days due to the high volume of orders
You [9:44:30 AM]
Sorry you told me on Monday it was dispatched and yesterday Michelle told me it was delivered
You [9:44:56 AM]
What is going on?
Rachel [9:45:38 AM]
it has definitely not been delivered your order is not complete
You [9:46:56 AM]
But why would she say it is? I ordered on the first day the offer came out. Everyone one I know who has signed up after me has got their SIM. Someone is telling me lies now
Rachel [9:48:10 AM]
i can not speak on behalf of another agent but from your account details it is showing today that your order is not complete which means that it has not been delivered. have you received a text from An Post?
You [9:48:48 AM]
No I haven't. It should have been here by now.
You [9:49:14 AM]
Other people I know didn't get emails or texts and still had theirs delivered
Rachel [9:50:32 AM]
we do have to advise up to 10 working days due to the high volume of orders
You [9:51:34 AM]
Sorry but when I signed up it was 2 days , then when chatting to you on Monday you said 5 days and now 10 days. Has my SIM been dispatched or Not?
Rachel [9:53:30 AM]
apologies for the inconvenience, but there is a backlog in the orders. you sim will be with you within 10 days from date of ordering
You [9:53:50 AM]
Has it been dispatched or Not?
You [9:55:08 AM]
Hello?
Rachel [9:55:48 AM]
Your account is showing partial which means it is on the way but we can not give you a specific date
You [9:56:06 AM]
Has it been dispatched yet?
Rachel [9:57:04 AM]
as i have said your account is showing that it is on its way but i can not give you a specific date
You [9:57:16 AM]
When was it dispatched
Rachel [9:57:46 AM]
we do not have the dates as we do not have a tracking
You [9:58:10 AM]
Well you were able to tell me on Monday that it was dispatched
You [9:58:36 AM]
Why are you lieing to me Rachel
Rachel [9:58:40 AM]
we can only see the status on it not the date
You [9:59:36 AM]
Well you could tell me Monday that it was dispatched on Monday and I would have it yesterday. Then on chat yesterday they tell me it is delivered.
Rachel [10:00:38 AM]
on Monday the delivery time was 5 working days not 10 but due to high volumes of orders the delivery is recommended for 10 days
You [10:01:02 AM]
But you told me I would have it yesterday?



Basically cancelled after that

inforfun wrote: »

Where did you check the number?
On the gomo website or on your phone?

Both!
On my iPhone, under iMessage settings and Phone settings, it has the 085 number
The website has the same 085 number but in the "move my number" section it says "your port is in progress" so maybe it'll sort itself out eventually? I've ported networks before though and its always been an immediate thing.

Still getting 0.10 download speeds. Absolutely atrocious.

Ordered Friday, port was due Tuesday. SIM still hasn’t arrived, no assigned number in the account. Port must have gone through as my old VM sim isn’t working now. Chat timed out yesterday, can’t see the chat function on my account today. Forgot that I had two factor authentication set up for the majority of my banking etc apps, slowly starting to get frozen out of those. Nightmare.

BarryD2 wrote: »

Can anyone point to where the T&Cs are available? I heard this service discussed yesterday and the €10 a month for life was emphasised.

But what does 'life' mean in this contract? They can hardly be asking people to commit to €120 annually for the rest of their days on this earth?

This was discussed in the context that by locking people in for a time period they could guarantee a revenue stream, so 'life' must mean something. We all know that 'unlimited data' does not mean unlimited data in the Mobile Phone World View but what does 'life' mean in GoMo Speak? Anyone?

its 30 days notice to cancel.

You wouldnt be able to enter into a contract of unlimited duration for something like this. Even if you could, as soon as it got out there would be mayhem.