iparcel... the stupidest courier

....... wrote: »

Surely it means Letter Box?

LOL.

This thread needs to be renamed, it is NOT I-Parcel. It is Fastway. They are at fault here. I-Parcel hands it over to these morons who can never deliver anything. This really, really needs to be highlighted, it is FASTWAY's fault!

Although I-Parcel deserves the bad rep too because they deal with Fastway, which is the most garbage company in existence. You could stop a random stranger on the street, hand them the parcel and ask them to deliver it and they would do a better job.

The other day I drive to their depot to get the parcel, because of course they could not deliver it... even though it said that they tried to contact me. Nobody tried to contact me all, no calls, no messages, no rings, nothing at all. Even though the information is clearly displayed on the parcel.

So, I pick it up, and then I notice, it is taped with scotch tape and there are items missing in there. I return and start questioning on what is happening there, and of course nobody knows anything. Then some manager came out and told me to return the parcel completely and I cannot take it partially and make a note on what's missing, etc... because that's things like these are handled, they'll return it to Amazon and Amazon will handle it from then on, I thought "OK" so I returned the parcel, wrote a note and they took it.

Then it hit me. I signed for the delivery, so it shows that it was delivered, but I returned the items! It is impossible to get through to Fastway, it is literally a faceless organization, they have no customer support, nothing. I should not have returned back when I noticed they tempered with it, I should have just taken what I received and walked away and then contacted Amazon.

Luckily, I knew who I was dealing with so I recorded every single thing on video. And contacted Amazon sending them the video and pictures, who refunded me. Will that order ever be returned to Amazon? I doubt it.

From now on, when I am ordering my stuff from Amazon and it's the third party selling it, I'm sending my stuff to Parcel Motel. I-Parcel will hand it over to Parcel Motel and they'll deal with it from then on, no more Fastway.

For orders that Amazon dispatches and ships themselves from their warehouse, I will send it to my address because they use AnPost.

Anyways, if something like this happens to you, you know how to deal with it now. Take what you got, document it, contact Amazon.

CyberGhost wrote: »

This thread needs to be renamed, it is NOT I-Parcel. It is Fastway. They are at fault here. I-Parcel hands it over to these morons who can never deliver anything. This really, really needs to be highlighted, it is FASTWAY's fault!

Although I-Parcel deserves the bad rep too because they deal with Fastway, which is the most garbage company in existence. You could stop a random stranger on the street, hand them the parcel and ask them to deliver it and they would do a better job.

The other day I drive to their depot to get the parcel, because of course they could not deliver it... even though it said that they tried to contact me. Nobody tried to contact me all, no calls, no messages, no rings, nothing at all. Even though the information is clearly displayed on the parcel.

So, I pick it up, and then I notice, it is taped with scotch tape and there are items missing in there. I return and start questioning on what is happening there, and of course nobody knows anything. Then some manager came out and told me to return the parcel completely and I cannot take it partially and make a note on what's missing, etc... because that's things like these are handled, they'll return it to Amazon and Amazon will handle it from then on, I thought "OK" so I returned the parcel, wrote a note and they took it.

Then it hit me. I signed for the delivery, so it shows that it was delivered, but I returned the items! It is impossible to get through to Fastway, it is literally a faceless organization, they have no customer support, nothing. I should not have returned back when I noticed they tempered with it, I should have just taken what I received and walked away and then contacted Amazon.

Luckily, I knew who I was dealing with so I recorded every single thing on video. And contacted Amazon sending them the video and pictures, who refunded me. Will that order ever be returned to Amazon? I doubt it.

From now on, when I am ordering my stuff from Amazon and it's the third party selling it, I'm sending my stuff to Parcel Motel. I-Parcel will hand it over to Parcel Motel and they'll deal with it from then on, no more Fastway.

For orders that Amazon dispatches and ships themselves from their warehouse, I will send it to my address because they use AnPost.

Anyways, if something like this happens to you, you know how to deal with it now. Take what you got, document it, contact Amazon.

In my case the problem was definately I parcel. Once it got to fast way had it next day

Left a parcel, damaged, at a house some distance down the road from me with no info. Got it off them a few days later.

Moaned to Amazon, 25% refund on the entire order for a small dint on a second hand book that may have been there before. The more iparcel cost them the less they'll use them but I also don't want to have to moan every single time.

lawred2 wrote: »

the first entry on the tracking details is that there is a problem!?

Address outside Dublin? They cant be delivering outside the pale now!

lawred2 wrote: »

Over ten years with AMZ and just now got my first package handed to these lads

And... apparently there was a "problem but it's resolved and now it's in transit"

I don't understand. I order something. And the first entry on the tracking details is that there is a problem!?

I think thats their standard first line on the tracking, for some reason.

ED E wrote: »

Computer says yes, Ed.....

ED E wrote: »

I was slagging their systems, not doubting you Rebel!

My apologies, humour meter is off today.

Amz said delivery last Monday and it arrived Monday morning.

No problems here

Word of warning, I would avoid using Fastway in the future if possible.

In my situation I conclude that the delivery was left outside my front door (city centre house / no garden), so basically on the street when it was 'Delivered'.
Of course it disappeared.
I contacted Fastway to query this, when I didn't receive it and they provided me with a signature of my name, that wasn't my signature.

I replied to let them know that it wasn't my signature and the representative checked with the driver. He said that he had put it through my letterbox.
It was a very large box which wouldn't fit through a letterbox, so this is the 2nd lie from them.

1. The driver forged my signature.
2. He then said he put it through the letterbox (so basically admitted he had forged the signature), while lying again about the delivery.

I complained to Amazon and they sent a replacement item out express delivery, which came via DHL all very smoothly.
So if you have an issue, go to Amazon and they will sort you out. If Fastway cost them this much, they won't be long moving to another courier company.

Fastway said on amazon tracking they'd delivered an item. Of course they hadn't. It too another week to get finally arrive. I have something else coming from them soon so that'll be fun

I've complained to amazon approaching half a dozen times now about fastway and nothing has changed.

Amazon are only recently pushing for profit rather than market share. They're breaking a lot of eggs doing so. Personally, I use addresspal unless item says fulfilled by Amazon.

It does raise questions about whether their business model is in fact all that good.

ED E wrote: »

Just got a dispatch from a UK seller. Fastway.

And no scans since the 11th. Ugh...

Update: Abandoned on the doorstep.

KOR101 wrote: »

I thought I had it cracked by only buying stuff that was fulfilled by Amazon. But just got iParcel with something Sold by: Amazon EU S.a.r.L.

Is there any 'cast iron' way of avoiding iParcel/Fastway? (other than Addresspal)

That's odd. Maybe it came from a different country in Europe? For example if you order from the US, even from Amazon themselves, you will get it through Fastway imbiciles.