EUR75 Cashback from Booking.com when you spend aminimum EUR225

I wouldn't worry about it until after your stay.

Can someone help me? I'm booking 2 rooms in Dublin. Individually both rooms are less than 225 total cost is over 350. Does this qualify as being over the 225 requirement because I'm booking two rooms?

air wrote: »

Apologies, I misunderstood. How long is it since your stay ended?
I availed of the €15 cash back (similar offer) and it was 6 days later before I got an email with instructions on how to claim the cash back.

4 days. The actual booking is now showing as not eligible on my rewards area on the site. So annoying.

I got an email saying 'welcome back, we hope you enjoyed your trip, now it's time to cash in the reward we promised, €75'.
Nut there is nothing clickable on the link and I can't see where to redeem it on bookings site.

Just to update, booking.com have refused to give me my reward despite the screenshots. So disappointed. Dreadful customer service by the way.

mel.b wrote: »

What was their rationale for not giving it?

That you can only use it once I presume?

Have to say I'm surprised at the experiences here. I had my €75 come in without hassle and in the past found the phone customer support to be great, surprisingly helpful when I'd made a mess of a booking. Fingers crossed everyone gets sorted.

So at long last I just heard back from Booking.com and despite the pending €75 incentive disappearing from my Earnings it seems to be all good. Roll on November so Hope everyone else gets sorted too.



''Dear Luna Moon Hunter

Thank you for choosing Booking.com.

I am writing to you regarding your reservation XXXXXXXXXX at Hotel Des Artistes.

I can assure you still have the 75 EUR incentive pending for this reservation. You should receive an email 2 days after your stay that will allow you to claim the reward.

Once you accepted the offer and booked the room it automatically notated the reservation about the offer. As long as this reservation stays active then.

Please feel free to contact us with any additional questions.

Kind regards,

--
Lori M.
Booking.com Customer Service Team. ''

Curb Your Enthusiasm wrote: »

Yeah that was it. However I stated that it shouldn't have been offered in the first place on the confirmation page as it's misleading. I understand it's in the T and C but still. Misleading that it shows as eligible in the rewards section until AFTER the stay is over and paid for in full. Only then does it change to not eligible!

Their system messed up. It shouldn't have even been possible to use the link twice.

I never got it and emailed them I took a screenshot of it at the time and sent it in hope

They called me today and said it had been approved and the email would follow where I can put in my details.

All in a day it was turned around

I've photos of the offer on the screen if anyone needs it send me a DM

Zico ! wrote: »

Anyone got the email address to contact them regarding this

I'd like to know what address people are using also, all I've gotten are automatic replies giving me details of how to message the property.

Got the offer on an existing booking then took a screenshot - offer vanished off booking after we stayed, emailed them, it got sent to rewards team, finally got the money yesterday - took about a month all in.

Did you put the credit card details in your account for the refund?

ssi250 wrote: »

I have several upcoming reservations that showed a 75 Euro or 40 usd refund in my rewards that have now disappeared in my rewards section.  Has anybody else had a response from booking.com regarding this issue?

See earlier in the thread. They'll say each can only be used once as per their T&Cs.

andrew1977 wrote: »

So I checked out of my hotel on Thursday morning just gone, got an email within a couple of hours saying this ....

"Getting your € 75 reward from Booking.com

We hope you have an awesome trip! After your stay, you'll get an email about your € 75 reward from Booking.com. The reward is paid to your preferred credit card and sent shortly after that."


No email has arrived as yet? Should I have got it by now?
I have it still showing on my booking confirmation and on my rewards section .
I also completed my review and downloaded the booking.com app as per the terms and conditions.

Anything else I should do? Should I wait a bit longer before contacting customer service?
Thank you

Edit : Update on this , my email from booking.com arrived this morning to "claim my 75 euro "
Clicked on the link provided in the email, ticked the box to save this credit card as the card to pay my rewards to, save changes, all done.
I shall watch the card for the next while to see the 75 euro refund hits, but looks on track now.