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Eir rural FTTH thread

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Comments

  • #6062
    Peppa Cig
    Registered Users, Registered Users 2 Posts: 1,005 ✭✭✭Peppa Cig


    Peppa Cig wrote: »
    Got connected eventually.
    1mb to 300mb option.
    21st century now here in middle of no where

    Best of luck to those still waiting.
    Hang in there

    Btw my experience was KN install guys top class

    Eir top disaster


  • #6063
    chewed
    Registered Users, Registered Users 2 Posts: 3,434 ✭✭✭chewed


    Peppa Cig wrote: »
    Btw my experience was KN install guys top class

    Eir top disaster

    Couldn't agree more. The KN guy that was out to me today was here nearly 2 hours and did a fantastic job.


  • #6064
    Pangea
    Registered Users, Registered Users 2 Posts: 5,584 ✭✭✭Pangea


    Ordered last Friday evening and installation date is this Friday, cant wait.
    This is some info from the confirmation email


    What happens next?

    We will send you a text message the day before to remind you about .your appointment.

    Your eir technician will give you a call on the day to let you know when .to expect him. We do some external work before arriving at your home .so if you already have broadband it may be disabled for a short period.

    The technician will then arrive at your home with your new eir Fibre .modem and set it up.

    The technician will upgrade your phone connection for Fibre Broadband .and will recommend the best place for your modem. If you decide to .move it, new wiring is required and this will be run along the top of .your skirting board.

    The visit in your home might take a few hours but we'll ensure you're fully .ready to use eir Fibre and your new modem before we leave.


  • #6065
    spix
    Registered Users, Registered Users 2 Posts: 2,577 ✭✭✭spix


    Pangea wrote: »
    Ordered last Friday evening and installation date is this Friday, cant wait.
    This is some info from the confirmation email


    What happens next?

    We will send you a text message the day before to remind you about .your appointment.

    Your eir technician will give you a call on the day to let you know when .to expect him. We do some external work before arriving at your home .so if you already have broadband it may be disabled for a short period.

    The technician will then arrive at your home with your new eir Fibre .modem and set it up.

    The technician will upgrade your phone connection for Fibre Broadband .and will recommend the best place for your modem. If you decide to .move it, new wiring is required and this will be run along the top of .your skirting board.

    The visit in your home might take a few hours but we'll ensure you're fully .ready to use eir Fibre and your new modem before we leave.

    :confused:


  • #6066
    daraghwal
    Registered Users, Registered Users 2 Posts: 948 ✭✭✭daraghwal


    spix wrote: »
    Pangea wrote: »
    Ordered last Friday evening and installation date is this Friday, cant wait.
    This is some info from the confirmation email


    What happens next?

    We will send you a text message the day before to remind you about .your appointment.

    Your eir technician will give you a call on the day to let you know when .to expect him. We do some external work before arriving at your home .so if you already have broadband it may be disabled for a short period.

    The technician will then arrive at your home with your new eir Fibre .modem and set it up.

    The technician will upgrade your phone connection for Fibre Broadband .and will recommend the best place for your modem. If you decide to .move it, new wiring is required and this will be run along the top of .your skirting board.

    The visit in your home might take a few hours but we'll ensure you're fully .ready to use eir Fibre and your new modem before we leave.

    :confused:

    Maybe they have to do something in the exchange to do with VOIP?


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  • #6067
    The Cush
    Registered Users, Registered Users 2 Posts: 16,052 ✭✭✭✭The Cush


    daraghwal wrote: »
    Maybe they have to do something in the exchange to do with VOIP?

    Does this mean their VOB service is now live, are they transitioning new FTTH /old PSTN customers from POTS to VOB? Another poster here a few days ago was offered VOB, although that particular order was fairly confusing.

    @Pangea: Do you currently have an active telephone line with eir?


  • #6068
    [Deleted User]
    Posts: 31,118 ✭✭✭✭ [Deleted User]


    The Cush wrote: »
    Does this mean their VOB service is now live, are they transitioning new FTTH /old PSTN customers from POTS to VOB? Another poster here a few days ago was offered VOB, although that particular order was fairly confusing.

    @Pangea: Do you currently have an active telephone line with eir?
    In my recent communications with eir, the VOB(VOIP) service is not yet available and there doesn't appear to be a set date for launching the service.
    Best guess I've heard so far is September.

    So I'm stuck with a POTS line as well as the fibre.


  • #6069
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,081 ✭✭✭✭Johnboy1951


    Deleted User wrote: »
    In my recent communications with eir, the VOB(VOIP) service is not yet available and there doesn't appear to be a set date for launching the service.
    Best guess I've heard so far is September.

    So I'm stuck with a POTS line as well as the fibre.

    Only if you definitely want eir VOIP and no other.

    If you want a different VOIP provider you can port your phone number to a different provider and use their VOIP service.


  • #6070
    Pangea
    Registered Users, Registered Users 2 Posts: 5,584 ✭✭✭Pangea


    The Cush wrote: »
    @Pangea: Do you currently have an active telephone line with eir?

    Yes I do


  • #6071
    The Cush
    Registered Users, Registered Users 2 Posts: 16,052 ✭✭✭✭The Cush


    Pangea wrote: »
    Yes I do

    Are they transitioning you to VOB/VOIP?


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  • #6072
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Is it not just that they haven't bothered to change the email that they would have used for a FTTC install?


  • #6073
    The Cush
    Registered Users, Registered Users 2 Posts: 16,052 ✭✭✭✭The Cush


    Allison Puny Appetite wrote: »
    Is it not just that they haven't bothered to change the email that they would have used for a FTTC install?

    A pro-forma email was my initial thinking, interesting to see what happens with Pangea's install. My link above to the previous discussion about ordering a phone service where VOB was one of the options suggested by one of the reps also asks the question is the service live/testing but not officially launched yet.


  • #6074
    snowstreams
    Registered Users, Registered Users 2 Posts: 1,344 ✭✭✭snowstreams


    How is everyone ordering?

    I cant seem to be able to order online anyway, so i'll miss out on the online discounts i think.
    I had to request a callback and place my order in that way.

    This could be because I have never had an eircom landline in the past.


  • #6075
    KeRbDoG
    Registered Users, Registered Users 2 Posts: 4,391 ✭✭✭KeRbDoG


    KeRbDoG wrote: »
    Some additional photos from a car camera, kinda crappy but show the spool of duct they had been laying - looks like a subduct to be filled with cable well later.

    Update on the rural deployment outside Swords near Rolestown.
    They have ran what looks like a tube which they will blow fiber through. Its ran to the first pole on each road that the main run passes.

    418074.jpg418073.jpg


  • #6076
    Pangea
    Registered Users, Registered Users 2 Posts: 5,584 ✭✭✭Pangea


    The Cush wrote: »
    Are they transitioning you to VOB/VOIP?

    Not that I know of, what is it?


  • #6077
    The Cush
    Registered Users, Registered Users 2 Posts: 16,052 ✭✭✭✭The Cush


    Pangea wrote: »
    Not that I know of, what is it?

    Transferring your phone service from the copper connection to the fibre connection, voice over broadband/voice over internet protocol, eir's planned telephone service over fibre instead of copper. The beginning of the end for the copper network - http://www.boards.ie/vbulletin/showthread.php?p=101923262.

    This line from the email is the reason for the question
    Pangea wrote: »
    The technician will upgrade your phone connection for Fibre Broadband .


  • #6078
    plodder
    Registered Users, Registered Users 2 Posts: 7,769 ✭✭✭plodder


    KeRbDoG wrote: »
    Update on the rural deployment outside Swords near Rolestown.
    They have ran what looks like a tube which they will blow fiber through. Its ran to the first pole on each road that the main run passes.

    418074.jpg418073.jpg
    I noticed the same the other day at the 41B terminus. The strange thing is after checking some Eircodes in the area, it still says second half of 2017 for Rolestown, but first half for Oldtown, even though the work is much further advanced in Rolestown. Hard to see the point of plans like that when they don't pay much attention to them.


  • #6079
    d31b0y
    Registered Users, Registered Users 2 Posts: 2,028 ✭✭✭d31b0y


    Quick one... Will Eir supply a fixed IP? If so, is there an extra cost involved? If not, will any of the other suppliers?


  • #6080
    Bored Accountant
    Registered Users, Registered Users 2 Posts: 357 ✭✭Bored Accountant


    Icyseanfitz wrote: »
    to be honest im so fed up with eir if i never had to deal with them again it would be too soon. Im hoping digiweb has a better system in place to keep track of orders and what not. To be honest they cant be any worse than eir

    You place an order with Digiweb. They send it to openeir, and its back in to all the same backend systems and its KN on behalf of OpenEir who will do you intstall.

    Only difference ordering with Digiweb over Eir is the name on bill and the customer service you deal with.
    At the end of the day, it will be the same person who does the install for both. & Digiweb will charge you for the install, whereas Eir will absorb the cost.


  • #6081
    Hococop
    Registered Users, Registered Users 2 Posts: 5,741 ✭✭✭Hococop


    Its so frustrating watching the lads set up the road for it and I won't be getting it, been with eir 10 years with bb but at this rate will have to look into imagine or another company, as eir won't be down the rest of the road for another 2-3 years :(


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  • #6082
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,081 ✭✭✭✭Johnboy1951


    Hococop wrote: »
    Its so frustrating watching the lads set up the road for it and I won't be getting it, been with eir 10 years with bb but at this rate will have to look into imagine or another company, as eir won't be down the rest of the road for another 2-3 years :(

    From where did you get that information?

    Worst case estimate for eir commercial 300k rural roll out I have seen is Dec 2018 ...


  • #6083
    Hococop
    Registered Users, Registered Users 2 Posts: 5,741 ✭✭✭Hococop


    Johnboy1951 wrote: »
    From where did you get that information?

    Worst case estimate for eir commercial 300k rural roll out I have seen is Dec 2018 ...

    Just my assumption


  • #6084
    Tweaky
    Registered Users, Registered Users 2 Posts: 697 ✭✭✭Tweaky


    Just managed to place an order with Eir for 150Mb plus phone. I have been given an install date of this day next week but have seen in this thread where a lot of people have gotten calls to see if they can accept an earlier appointment. has this been an exception rather than the norm ??


  • #6085
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 17,410 Mod ✭✭✭✭Gonzo


    Tweaky wrote: »
    Just managed to place an order with Eir for 150Mb plus phone. I have been given an install date of this day next week but have seen in this thread where a lot of people have gotten calls to see if they can accept an earlier appointment. has this been an exception rather than the norm ??

    most people here including myself had their install dates pushed forward, most by a few days, some by a few weeks.


  • #6086
    Colm R
    Registered Users, Registered Users 2 Posts: 997 ✭✭✭Colm R


    Just on the installation, which I am hoping will happen in a few months for me - the cable is outside my door so nearly there.

    I understand there are two units (sorry don't know what the name is) installed side by side and then an onward network cable to a router somewhere. I'm thinking of having these put in my attic, and having the router ceiling mounted. I have power up there for this - but I have one concern.

    Heat and cold - it can get quite cold in the winter up there, but in the summer, you could loose a few lbs if you sat up there for an hour. Would this be a problem?


  • #6087
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,081 ✭✭✭✭Johnboy1951


    Colm R wrote: »
    Just on the installation, which I am hoping will happen in a few months for me - the cable is outside my door so nearly there.

    I understand there are two units (sorry don't know what the name is) installed side by side and then an onward network cable to a router somewhere. I'm thinking of having these put in my attic, and having the router ceiling mounted. I have power up there for this - but I have one concern.

    Heat and cold - it can get quite cold in the winter up there, but in the summer, you could loose a few lbs if you sat up there for an hour. Would this be a problem?

    I am of the opinion (disagreed with by some) that there should be no permanently powered consumer devices in the attic space.
    With a bit of thinking an alternate space for the devices can be found.


  • #6088
    Colm R
    Registered Users, Registered Users 2 Posts: 997 ✭✭✭Colm R


    Johnboy1951 wrote: »
    I am of the opinion (disagreed with by some) that there should be no permanently powered devices in the attic space.
    With a bit of thinking an alternate space for the devices can be found.

    I probably agree with you, but I've already got a solar pump, water pump, and a powered velux window :p


  • #6089
    KeRbDoG
    Registered Users, Registered Users 2 Posts: 4,391 ✭✭✭KeRbDoG


    plodder wrote: »
    I noticed the same the other day at the 41B terminus. The strange thing is after checking some Eircodes in the area, it still says second half of 2017 for Rolestown, but first half for Oldtown, even though the work is much further advanced in Rolestown. Hard to see the point of plans like that when they don't pay much attention to them.

    I see locations like Oldtown and Rolestown being easy wins for the 300k push. Ducts connecting the rural roads already there, they are semi-densely populated etc.
    I guess the OpenEir "we have done it!" date is when the plant is on the poles rather than customers signing up?


  • #6090
    Pangea
    Registered Users, Registered Users 2 Posts: 5,584 ✭✭✭Pangea


    Tweaky wrote: »
    Just managed to place an order with Eir for 150Mb plus phone. I have been given an install date of this day next week but have seen in this thread where a lot of people have gotten calls to see if they can accept an earlier appointment. has this been an exception rather than the norm ??

    I ordered on Friday and got an installation date for this Friday, got a call this morning can I accept appointment tomorrow evening


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  • #6091
    knipex
    Registered Users, Registered Users 2 Posts: 2,018 ✭✭✭knipex


    Colm R wrote: »
    I probably agree with you, but I've already got a solar pump, water pump, and a powered velux window :p

    From what KN told me.

    They have rules outlined from on high..

    1) They cannot install beyond 1 meter from the external walls of your home.

    2) They cannot enter your attic.

    They will not install in an attic because (see 1 above) and in the event of a service call it will require that the attic be accessed which is a no no..

    I had a location where I wanted the installation which was more than 1 meter inside the fabric of the house.

    However the cable to my house ran overhead from the pole and through the gable end. I ran the cable across the attic and down to the location where I wanted the install. (coat press in corridor where I installed a high level shelf and power point just under ceiling level). BUT I trained as an electrician back in the day and I knew one of the guys that did the install.


This discussion has been closed.
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