Eir rural FTTH thread

Bored Accountant

KeRbDoG wrote: »

I guess the OpenEir "we have done it!" date is when the plant is on the poles rather than customers signing up?

The "we have done it" is when all the lines are rolled out and the service is available to be ordered by the customer.

No point using customers signed up as an indicator of progress because they can't make people sign up. They could have 100 houses in an area passed and ready to be connected, but no customers sign up!!

knipex

This is nuts.

i had my 300mb connection installed earlier this month. Brand new connection and account.. Got a text message telling me that they noticed my usage was high and to ensure continuity of service I needed to make contact and make immediate payment..

Contacted Eir on their web chat. Apparently my fist bill was issued today. As its a first bill i am begin billed for a part of a month and for a full month so slightly bigger than normal.. As a result I have broken through my credit limit and unless I make immediate payment my fiber connection will be cut off within 24 to 48 hours..

First bill, on a fixed monthly charge, issued today and I have to make immediate partial payment..

Starting to remember why I left eir in the first place..

Jpmarn

KeRbDoG wrote: »

Update on the rural deployment outside Swords near Rolestown.
They have ran what looks like a tube which they will blow fiber through. Its ran to the first pole on each road that the main run passes.

Similar work was done in the Inch St Lawernce Limerick area from about two months ago. AFAIK there is no fibre cables up yet and it down for Summer/Autumn 17.

Colm R

knipex wrote: »

From what KN told me.

They have rules outlined from on high..

1) They cannot install beyond 1 meter from the external walls of your home.

2) They cannot enter your attic.

They will not install in an attic because (see 1 above) and in the event of a service call it will require that the attic be accessed which is a no no..

I had a location where I wanted the installation which was more than 1 meter inside the fabric of the house.

However the cable to my house ran overhead from the pole and through the gable end. I ran the cable across the attic and down to the location where I wanted the install. (coat press in corridor where I installed a high level shelf and power point just under ceiling level). BUT I trained as an electrician back in the day and I knew one of the guys that did the install.

Cheers for that. I need to think about this.

From the road, my existing cable comes into the gable at the bedroom end of the house. It then travels through the attic to the far end of the house at the living room and down the wall.

If they will allow me to pull the cable through the attic, I will find a spot for it to go to - big if though. Be grand if I could have a chat with them before installation.

Pangea

Colm R wrote: »

Cheers for that. I need to think about this.

From the road, my existing cable comes into the gable at the bedroom end of the house. It then travels through the attic to the far end of the house at the living room and down the wall.

If they will allow me to pull the cable through the attic, I will find a spot for it to go to - big if though. Be grand if I could have a chat with them before installation.

I was thinking of doing this but the more I think about it the more I think Il just get them to bring it in from outside wall. I don't fancy fumbling around in the attic and if anything goes wrong in the future with cables etc it would be torture trying to check for fault

Johnboy1951

knipex wrote: »

From what KN told me.

They have rules outlined from on high..

1) They cannot install beyond 1 meter from the external walls of your home.

I was aware that Siro had a regulation about being within some distance from the metre box, but this is the first I have read about eir having a distance specified.

When it comes my turn to get fibre it should be interesting .... my telephone line is terminated at a central point in the house, coming in underground through a duct.
To comply with the above they would have to come out of the duct and go a considerable distance to get within a metre of an outside wall!

2) They cannot enter your attic.

They will not install in an attic because (see 1 above) and in the event of a service call it will require that the attic be accessed which is a no no..

I had a location where I wanted the installation which was more than 1 meter inside the fabric of the house.

However the cable to my house ran overhead from the pole and through the gable end. I ran the cable across the attic and down to the location where I wanted the install. (coat press in corridor where I installed a high level shelf and power point just under ceiling level). BUT I trained as an electrician back in the day and I knew one of the guys that did the install.

overtime

knipex wrote: »

This is nuts.

i had my 300mb connection installed earlier this month. Brand new connection and account.. Got a text message telling me that they noticed my usage was high and to ensure continuity of service I needed to make contact and make immediate payment..

Contacted Eir on their web chat. Apparently my fist bill was issued today. As its a first bill i am begin billed for a part of a month and for a full month so slightly bigger than normal.. As a result I have broken through my credit limit and unless I make immediate payment my fiber connection will be cut off within 24 to 48 hours..

First bill, on a fixed monthly charge, issued today and I have to make immediate partial payment..

Starting to remember why I left eir in the first place..

Had the same thing happen, except I didn't get a text to warn me!

My account had apparently exceeded an Eir "threshold" in terms of account balance, this I was told was to safeguard against excessive call charges (it should be noted I have no phone line but broadband only). Account was barred on Wednesday 17th May, called on Thursday was told bar was lifted, returned home after work on Thursday night to discover service was again suspended, called again Friday morning - told bar was lifted again, rang again that afternoon to confirm bar was in fact lifted and was told it the bar was back on the account - was told it was lifted now; which it was later that day.

Frustrating beyond belief

The Cush

Colm R wrote: »

From the road, my existing cable comes into the gable at the bedroom end of the house. It then travels through the attic to the far end of the house at the living room and down the wall.

If they will allow me to pull the cable through the attic, I will find a spot for it to go to - big if though. Be grand if I could have a chat with them before installation.

Quiet a few examples here where people got it installed in the attic or had the cable run through the attic with the assistance of the homeowner, also depends on how cooperative the installer is. Have the chat beforehand, tea and bikkies might not go astray.

Buckmickley

If you've a Staighre or something similar for easy access to the attic then there's no issues having an install there in my opinion
You could even have a switch for the socket in the hall to turn all off at night or when out if you want

fbradyirl

knipex wrote: »

This is nuts.

i had my 300mb connection installed earlier this month. Brand new connection and account.. Got a text message telling me that they noticed my usage was high and to ensure continuity of service I needed to make contact and make immediate payment..

Contacted Eir on their web chat. Apparently my fist bill was issued today. As its a first bill i am begin billed for a part of a month and for a full month so slightly bigger than normal.. As a result I have broken through my credit limit and unless I make immediate payment my fiber connection will be cut off within 24 to 48 hours..

First bill, on a fixed monthly charge, issued today and I have to make immediate partial payment..

Starting to remember why I left eir in the first place..

How much data have you used and what do they want to charge you?

Gwynston

Johnboy1951 wrote: »

my telephone line is terminated at a central point in the house, coming in underground through a duct.
To comply with the ["They cannot install beyond 1 meter from the external walls of your home."] they would have to come out of the duct and go a considerable distance to get within a metre of an outside wall!

Yes, same with me. Surely that can't be right.
I would think that 1 metre rule only applies to completely new wiring? i.e. they'll run it to your outside wall and through it, but no more than a metre inside?

I would have thought that where there is existing underground ducting for the existing copper line that pops up in the middle of the house, they'll use that, right?

The Cush

Gwynston wrote: »

I would have thought that where there is existing underground ducting for the existing copper line that pops up in the middle of the house, they'll use that, right?

I assume so, provided the duct is accessible at the house end.

Johnboy1951

Gwynston wrote: »

Yes, same with me. Surely that can't be right.
I would think that 1 metre rule only applies to completely new wiring? i.e. they'll run it to your outside wall and through it, but no more than a metre inside?

I would have thought that where there is existing underground ducting for the existing copper line that pops up in the middle of the house, they'll use that, right?

I have no doubt they will use the existing duct regardless where it ends in the building.

knipex

Johnboy1951 wrote: »

I was aware that Siro had a regulation about being within some distance from the metre box, but this is the first I have read about eir having a distance specified.

When it comes my turn to get fibre it should be interesting .... my telephone line is terminated at a central point in the house, coming in underground through a duct.
To comply with the above they would have to come out of the duct and go a considerable distance to get within a metre of an outside wall!

To be fair the wording I got was 1 meter from where the cable penetrated the building fabric so in your case 1 meter from where it comes out of the duct..

Johnboy1951

knipex wrote: »

To be fair the wording I got was 1 meter from where the cable penetrated the building fabric so in your case 1 meter from where it comes out of the duct..

Thanks for the clarification

Thank makes more sense.

I might have a bit more trouble if Siro were to be my provider.
My meter box is about 20 metres from the house, close to the boundary (for ease of access to the meter reader).
If they wanted to terminate next to the meter and not in the house we would have a problem.

dlmo

My area is now FTTH enabled and Eir have been at the door taking orders. I think I'll have some installation challenges as my line 'terminates' in an external junction box from where it goes over a CAT5 cable to a mini-patch panel. The route that the CAT5 takes (around windows and doors in a cavity wall) makes the prospect of pulling the fiber unlikely. I can't go through the wall from the external junction box as the inside is a tiled toilet - would look terrible and no power sockets anyway.

I'm thinking that I would buy a length of pre-terminated fiber, connect it to the ODP, run it from the junction box up the cavity to the attic (in a duct) and drop the other end of the fiber in my upstairs office to the ONT. From there I have CAT 5 to the downstairs patch panel. Does anybody know 1) the type of fiber connector that the cable betwen the ODP/ONT uses and 2) where I might source a pre-terminated length of this of approx 25m?

Am I nuts taking this approach or should I just ask the installer to pull the fiber from the external junction up the ducting in the cavity, across the attic and down into the office?

Mo.

knipex

dlmo wrote: »

Am I nuts taking this approach or should I just ask the installer to pull the fiber from the external junction up the ducting in the cavity, across the attic and down into the office?

Mo.

I am pretty sure the installer would refuse.

The Cush

dlmo wrote: »

I'm thinking that I would buy a length of pre-terminated fiber, connect it to the ODP, run it from the junction box up the cavity to the attic (in a duct) and drop the other end of the fiber in my upstairs office to the ONT. From there I have CAT 5 to the downstairs patch panel. Does anybody know 1) the type of fiber connector that the cable betwen the ODP/ONT uses and 2) where I might source a pre-terminated length of this of approx 25m?

Open-eir's demarcation point for fibre installation is the ONT, everything up to that point is installed by them and owned by them. Maybe look at another route, external maybe from the box, for them to run the fibre for a suitable location to enter the house. No harm asking if they will allow you to pull it up the cavity, fairly sure based on comments here they won't enter the attic.

Peppa Cig

dlmo wrote: »

My area is now FTTH enabled and Eir have been at the door taking orders. I think I'll have some installation challenges as my line 'terminates' in an external junction box from where it goes over a CAT5 cable to a mini-patch panel. The route that the CAT5 takes (around windows and doors in a cavity wall) makes the prospect of pulling the fiber unlikely. I can't go through the wall from the external junction box as the inside is a tiled toilet - would look terrible and no power sockets anyway.

I'm thinking that I would buy a length of pre-terminated fiber, connect it to the ODP, run it from the junction box up the cavity to the attic (in a duct) and drop the other end of the fiber in my upstairs office to the ONT. From there I have CAT 5 to the downstairs patch panel. Does anybody know 1) the type of fiber connector that the cable betwen the ODP/ONT uses and 2) where I might source a pre-terminated length of this of approx 25m?

Am I nuts taking this approach or should I just ask the installer to pull the fiber from the external junction up the ducting in the cavity, across the attic and down into the office?

Mo.

Attic not an option for installers on majority of cases cited including mine.

Don't think they would entertain you supplying/running pre terminated length fibre in advance.

I'd say you need to decide where you want fibre coming into house. If wall opposite external junction (tiled bathroom) not suitable they would run cable from junction box (assume you have underground duct from pole to this location) externally to another wall/room (power socket required). You could pre run cat6 from there to your desired modem/panel location

Peppa Cig

Anyone change DNS settings on F2000 for FTTH?

Looking to revert to opendns
https://www.opendns.com/home-internet-security/

To provide some internet protection for kids.

Better option?

chewed

Has anyone had any issues with eir on their chosen bundle?

I went for the following bundle online. I even took a screenshot (glad I did!!!). Today I get a call from a customer care representative to go through my account. He tells me that my bill will be €58 for 1st 3 months and €78 per month thereafter! That's a €150 difference between the 2.



When I queried this discrepancy with the guy on the phone he said that even the online orders have to be processed manually when they're received.

I have nothing but bad feeling about eir and their incompetence. Even after I placed the order online, I never received a mail back to confirm my order. If I order from any other eCommerce site, I always get a confirmation mail about my order with full cost breakdown. Absolutely nothing from Eir!

It's obvious they're trying to pull a fast one here!

Johnboy1951

chewed wrote: »

Has anyone had any issues with eir on their chosen bundle?

I went for the following bundle online. I even took a screenshot (glad I did!!!). Today I get a call from a customer care representative to go through my account. He tells me that my bill will be €58 for 1st 3 months and €78 per month thereafter! That's a €150 difference between the 2.

[IMG]h ttp://www.boards.ie/vbulletin/attachment.php?attachmentid=418202&stc=1&d=1495635701[/IMG]

When I queried this discrepancy with the guy on the phone he said that even the online orders have to be processed manually when they're received.

I have nothing but bad feeling about eir and their incompetence. Even after I placed the order online, I never received a mail back to confirm my order. If I order from any other eCommerce site, I always get a confirmation mail about my order with full cost breakdown. Absolutely nothing from Eir!

It's obvious they're trying to pull a fast one here!

Is it normal to apply two separate discounts as shown in your pic?

I would not have expected that TBH.

chewed

Johnboy1951 wrote: »

Is it normal to apply two separate discounts as shown in your pic?

I would not have expected that TBH.

I think the 2 separate discounts are related to Broadband and TV in that order.

spix

chewed wrote: »

Has anyone had any issues with eir on their chosen bundle?

I went for the following bundle online. I even took a screenshot (glad I did!!!). Today I get a call from a customer care representative to go through my account. He tells me that my bill will be €58 for 1st 3 months and €78 per month thereafter! That's a €150 difference between the 2.



When I queried this discrepancy with the guy on the phone he said that even the online orders have to be processed manually when they're received.

I have nothing but bad feeling about eir and their incompetence. Even after I placed the order online, I never received a mail back to confirm my order. If I order from any other eCommerce site, I always get a confirmation mail about my order with full cost breakdown. Absolutely nothing from Eir!

It's obvious they're trying to pull a fast one here!

The price for me for that bundle on the website is 52 per month for 6 months, then 57 for 6-12 and 93 12-18 with 100 euro cashback. Average price of 62 per month.

Barry122

Can anybody help me?

I was supposed to get ftth installed today but my neighbour refused to allow the technician to install the new fibre line as the telephone pole is in their garden and that the phone lines ruin their view. The technician couldn't do anything about that.

Seriously???? They can't do that? And I'm not the only one down the lane that wants ftth, its these neighbours who are blocking access to fibre.

spix

Barry122 wrote: »

Can anybody help me?

I was supposed to get ftth installed today but my neighbour refused to allow the technician to install the new fibre line as the telephone pole is in their garden and that the phone lines ruin their view. The technician couldn't do anything about that.

Seriously???? They can't do that? And I'm not the only one down the lane that wants ftth, its these neighbours who are blocking access to fibre.

Why would a phone line in their garden bother them but not a giant pole? :pac:

Barry122

The pole annoys them as well, the lines are 'obstructing their scenic view of the mountains'

They are the most stuck up people I have ever met. I hate those rich snobby people who move to the countryside and build huge mansions and think that they own the place.

It's so frustrating. This was my second scheduled installation, the trees had to be cut in first place. I was so excited Now I'm stuck with three.

They themselves are going for fixed wireless instead of ftth because it's cheaper, the only thing cheaper are themselves, ignorance. Denying access to the fastest internet in the world.

I can't quote for some reason?

Johnboy1951

Barry122 wrote: »

Can anybody help me?

I was supposed to get ftth installed today but my neighbour refused to allow the technician to install the new fibre line as the telephone pole is in their garden and that the phone lines ruin their view. The technician couldn't do anything about that.

Seriously???? They can't do that? And I'm not the only one down the lane that wants ftth, its these neighbours who are blocking access to fibre.

Only suggestion would be a 'delegation' of neighbours who are capable of keeping their cool in the circumstances, and ask as neighbours to allow the fibre installation.
Explaining what it is and why and emphasising 'neighbourliness' might have some effect.
Other than that ..... can you figure out an alternate route?

iioklo

dlmo wrote: »

Does anybody know 1) the type of fiber connector that the cable betwen the ODP/ONT uses and 2) where I might source a pre-terminated length of this of approx 25m?

The connector on the fiber patch lead is SC/APC type, you can get various length's on ebay.

Jpmarn

Just saw the first Fibre cables up on poles in my exchange area, Inch St Lawernce Limerick. Unfortunately it is not coming my direction. It is on the Greenane Road out of Caherconlish village. It is complete with splice boxes and it is serving the townlands of Templemichael, Boskil and Part of Greenane and it going out as far as where the yellow line stops on Eir's rollout map. Exciting days ahead.