Google Pixel 3a €249 on Vodafone (In Stock!)

The Ayatolla

Trying to get the cash-back, but the Google claims team say they need a VAT receipt? Where would I get this?

Roberto_gas

Got my cashback yesterday

The Ayatolla

Roberto_gas wrote: »

Got my cashback yesterday

What proof did you use ? Much hassle getting the cashback? I sent them the order confirmation email from Vodafone as a PDF and they won't accept it.

Del007

I had to get onto Vodafone, I got this response.

Thank you for confirming the above, hope you had a good weekend.

I've sent an email to our concerned team now with all the required details, hopefully they'll be able to provide you with the proof of purchase as soon as possible given the current situation.

Thanks,
Lara

SleetAndSnow

Are people just ordering a free simcard from eir to do this? Pressed order a sim and it asks for a phone number so hoping they dont auto-port your number when ordering?

The Ayatolla

Del007 wrote: »

I had to get onto Vodafone, I got this response.

Thank you for confirming the above, hope you had a good weekend.

I've sent an email to our concerned team now with all the required details, hopefully they'll be able to provide you with the proof of purchase as soon as possible given the current situation.

Thanks,
Lara

How did you get through to them? Been on hold / transferred from team to team the last while. They are up in a heap I'd say with all that's going on.
Customer Care. PAYG team. Online team. None of them have an answer?

rizzee

SleetAndSnow wrote: »

Are people just ordering a free simcard from eir to do this? Pressed order a sim and it asks for a phone number so hoping they dont auto-port your number when ordering?

I used 48. Free sim & postage, take a couple of days for delivery of sim though.

Today is the last day to purchase the phone, to avail of the cashback folks!!

Yamanoto

Just curious if anyone else has picked up on this?

I've checked resolution settings / made sure lens is clean etc, but I think there's been a marked deterioration in the quality of photos captured by the camera on my 3a.

rks

If you order, do you have to sign up for €20 recurring plans now?

JohnnyChimpo

rks wrote: »

If you order, do you have to sign up for €20 recurring plans now?

yeah, but there's no phone inspector who's going to call around to your house and make you top up by €20 every month (or even the first month)

Assuming here you're not dumb enough to sign up for a billpay plan...

rks

Not really looking to sign up for billpay and good to know there's no phone inspectors

What I actually wanted to clarify is, if I order they wont charge €20 from my credit card.

JohnnyChimpo

rks wrote: »

Not really looking to sign up for billpay and good to know there's no phone inspectors

What I actually wanted to clarify is, if I order they wont charge €20 from my credit card.

Nope

donfers

I still haven't received my SIM from Eir and today is last today, if I use my own number and then ask them to move my network on specific date and set the date to 1st April 2035 or something like that than I should be OK right

Roberto_gas

rizzee wrote: »

I used 48. Free sim & postage, take a couple of days for delivery of sim though.

Today is the last day to purchase the phone, to avail of the cashback folks!!

I would not risk buying today as the dispatch note might have tomorrows date....and might create cashback approval issues !

rizzee

Roberto_gas wrote: »

I would not risk buying today as the dispatch note might have tomorrows date....and might create cashback approval issues !

Would surely come down to the date of purchase?

Anyway, I'm in the clear

DopeTech

Roberto_gas wrote: »

Got my cashback yesterday

Same

Roberto_gas

rizzee wrote: »

Would surely come down to the date of purchase?

Anyway, I'm in the clear

I was heckled by google saying order email and dispatch has separate dates....as if they are told to approve very little claims....un necessary hassle !

rks

Ordered one, no email confirmation?? Does it take long for the email?

If I dont get the email then may not be able to claim cashback, is that right?

rizzee

rks wrote: »

Ordered one, no email confirmation?? Does it take long for the email?

If I dont get the email then may not be able to claim cashback, is that right?

Correct, a bank statement with payment wouldn't suffice. Keep hounding them on the phone, that's your best bet, but they will just say wait on the email etc...

Have gone through the new website layout, it's an absolute shambles!

rks

rizzee wrote: »

Correct, a bank statement with payment wouldn't suffice. Keep hounding them on the phone, that's your best bet, but they will just say wait on the email etc...

Have gone through the new website layout, it's an absolute shambles!

The new site is horrible to use.

Is there any chat or twitter option?

rizzee

rks wrote: »

The new site is horrible to use.

Is there any chat or twitter option?

Not a clue. I'd call up 1907, click whatever options you can and wait to be put onto an agent. They are available until 10pm.

The Ayatolla

Finally got approved for the cash-back.

So stupid. Literally used the same order email confirmation they had rejected, but I used Microsoft Paint to slap in the VAT amount & order date. and changed the words "Order confirmation" to "Order receipt".
Approved within an hour. Total cringe.

Vodafone beyond useless (Phone, Facebook chat, Twitter etc). It seems no one in their CS teams has easy access to online order information.

rizzee

The Ayatolla wrote: »

Literally used the same order email confirmation they had rejected, but I used Microsoft Paint to slap in the VAT amount & order date. and changed the words "Order confirmation" to "Order receipt".

Great idea

gerard2210

The Ayatolla wrote: »

Finally got approved for the cash-back.

So stupid. Literally used the same order email confirmation they had rejected, but I used Microsoft Paint to slap in the VAT amount & order date. and changed the words "Order confirmation" to "Order receipt".
Approved within an hour. Total cringe.

Vodafone beyond useless (Phone, Facebook chat, Twitter etc). It seems no one in their CS teams has easy access to online order information.

I sent off a copy of the confirmation email and it was rejected, I then sent a picture of the invoice that came with the phone and got approval after a few minutes.

mylittlepony

VF saying I need to add in verification code and cannot continue purchase without code to verify phone from different mobile network?
Help
TIA

long_b

mylittlepony wrote: »

VF saying I need to add in verification code and cannot continue purchase without code to verify phone from different mobile network?
Help
TIA

They're sending you an SMS message with the verification code

mylittlepony

long_b wrote: »

They're sending you an SMS message with the verification code

I don't have a physical phone just an eir sim card or can use my vf phone number confused

gerard2210

mylittlepony wrote: »

I don't have a physical phone just an eir sim card or can use my vf phone number confused

Can you put the Eir sim card into your phone.

mylittlepony

gerard2210 wrote: »

Can you put the Eir sim card into your phone.

Yes but my network locked so it an locked phone to vf unfortunately didn't think to get it unlocked in advance.
So the next plan is to get it unlocked to any network when lock down over and hopefully deal still available.

Zimmerframe

mylittlepony wrote: »

Yes but my network locked so it an locked phone to vf unfortunately

Looks like you need to borrow someones phone for 2 minutes, that is on Eir or unlocked (and sanitised)