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Illness benefit problems since new form

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    #92
    Always Be Closing
    Registered Users Posts: 1,332 ✭✭✭Always Be Closing


    Right lads and ladies, we're back in the game

    Just off the madra to a lovely lady in IB - basically KBC are c**ts and there'll be a payment of É1,960 in my bank account this afternoon

    Phew

    Also ongoing payment of 198 into A/C every wednesday


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    #93
    NickD
    Registered Users Posts: 335 ✭✭NickD


    Always Be Closing wrote: »
    Right lads and ladies, we're back in the game

    Just off the madra to a lovely lady in IB - basically KBC are c**ts and there'll be a payment of É1,960 in my bank account this afternoon

    Phew

    Also ongoing payment of 198 into A/C every wednesday

    Delighted you got sorted!!


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    #94
    banie01
    Registered Users Posts: 16,490 ✭✭✭✭banie01


    My payment was sorted a few weeks ago.
    My issue is that I am on monthly certs and I got this month's issued yesterday.
    On the old form!
    Noone in my GPs practice has yet to even see the new form.


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    #95
    BohsCeltic
    Registered Users Posts: 1,574 ✭✭✭BohsCeltic


    I got a payment but once again bank came in and took most of it leaving me with 20 odd Euro. MABS were supposed to sort this out.
    Think I will have to change to other bank but I will need to call IB to change details but I know that will just cause more problems.


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    #96
    Whiplashy
    Registered Users Posts: 2,097 ✭✭✭Whiplashy


    banie01 wrote: »
    My payment was sorted a few weeks ago.
    My issue is that I am on monthly certs and I got this month's issued yesterday.
    On the old form!
    Noone in my GPs practice has yet to even see the new form.

    I’m on monthly certain too and got my cert on Monday on the old form. Still got my payment as usual on Thursday, so hopefully you’ll be fine.


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    #97
    Bubabear
    Registered Users Posts: 45 ✭Bubabear


    Just wondering if anyone has had any luck getting thought to them. I haven't received my payments from July, when I was out was sent a letter in the beginning of August to say I would receive it. I'm back at work now, but its only because I cannot afford to be sick (pregnancy related).


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    #98
    FloatingVoter
    Registered Users Posts: 6,133 ✭✭✭FloatingVoter


    Bubabear wrote: »
    Just wondering if anyone has had any luck getting thought to them. I haven't received my payments from July, when I was out was sent a letter in the beginning of August to say I would receive it. I'm back at work now, but its only because I cannot afford to be sick (pregnancy related).


    They've closed down their phonelines - to a skeleton basis at most. I've heard rumours from the civil service that there are massive overpayments going out (and like yourself, others left unpaid)and this could drag on until Christmas - it's an IT "upgrade" gone wrong. Call 1890 66 22 44 (just general comms) to get prioritised.


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    #99
    Always Be Closing
    Registered Users Posts: 1,332 ✭✭✭Always Be Closing


    I'm getting my weekly payment into my bank account on a Friday

    Is that not an odd day? Used to getting Jobseekers on a Wednesday


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    #100
    Bubabear
    Registered Users Posts: 45 ✭Bubabear


    FloatingVoter wrote: »
    They've closed down their phonelines - to a skeleton basis at most. I've heard rumours from the civil service that there are massive overpayments going out (and like yourself, others left unpaid)and this could drag on until Christmas - it's an IT "upgrade" gone wrong. Call 1890 66 22 44 (just general comms) to get prioritised.

    Thank you for your reply.


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    #101
    BohsCeltic
    Registered Users Posts: 1,574 ✭✭✭BohsCeltic


    I was down with the community officer today. Was told payment would be in bank Friday and there was nothing they could do for me.

    A crap state of affairs. System is a shambles.


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    #102
    Bubabear
    Registered Users Posts: 45 ✭Bubabear


    Just got a call back from an 01 number after I emailed about a week ago. He checked the system and told me a letter with form was sent to me and I informed him that they should have received it back by 10 Aug (going on long post times) he said that's grand that they have a massive back log in post. He asked me the question again said he would send it up to them and inform them letter had been sent back. When I asked would it take another couple of weeks he said it wasn't his dept but shouldn't think it would take weeks for my payment. Also that my claim was now closed.
    Q1 what dept would he be from?
    Q2 was I just been fobbed off?


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    #103
    FloatingVoter
    Registered Users Posts: 6,133 ✭✭✭FloatingVoter


    Bubabear wrote: »
    Just got a call back from an 01 number after I emailed about a week ago. He checked the system and told me a letter with form was sent to me and I informed him that they should have received it back by 10 Aug (going on long post times) he said that's grand that they have a massive back log in post. He asked me the question again said he would send it up to them and inform them letter had been sent back. When I asked would it take another couple of weeks he said it wasn't his dept but shouldn't think it would take weeks for my payment. Also that my claim was now closed.
    Q1 what dept would he be from?
    Q2 was I just been fobbed off?


    Q1 Probably Communications - ever since IB and BSCFA went pear-shaped and headed for the hills, they've been taking the flak.

    Q2 The fact he said "closed" rather than "pending" makes me think not.


    Just opinions, though.


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    #104
    Bubabear
    Registered Users Posts: 45 ✭Bubabear


    FloatingVoter wrote: »
    Q1 Probably Communications - ever since IB and BSCFA went pear-shaped and headed for the hills, they've been taking the flak.

    Q2 The fact he said "closed" rather than "pending" makes me think not.


    Just opinions, though.

    Thanks. At this stage I'm back working so am not to bad in lines of having to wait( my heart goes out to those who do). I'm just nervous about it all as I will most likely have to go back on it in the near future, with an on going problem. Dunno would it be worth it!!!!


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    #105
    Gilbert4321
    Registered Users Posts: 14 ✭Gilbert4321


    Sorry to be off the track a bit but did any of ye have a problem with your employer filling out the form for you ?


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    #106
    BohsCeltic
    Registered Users Posts: 1,574 ✭✭✭BohsCeltic


    Gilbert4321 wrote: »
    Sorry to be off the track a bit but did any of ye have a problem with your employer filling out the form for you ?

    They only filled it out for me when they were paying me so they could get a refund. Now they are not paying me so it's up to me but they had no problems filling it out.


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    #107
    BohsCeltic
    Registered Users Posts: 1,574 ✭✭✭BohsCeltic


    Just got a payment of 165 so missing one day again. Seriously what are they up to ?


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    #108
    NickD
    Registered Users Posts: 335 ✭✭NickD


    I've been speaking to them all week, after literally hours on hold, I'm really getting nowhere. They say it'll be sorted early next week but I've heard that repeatedly. It's a month since I got a penny from them


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    #109
    LegacyUser
    Registered Users Posts: 166,026 ✭✭✭✭LegacyUser


    NickD wrote: »
    I've been speaking to them all week, after literally hours on hold, I'm really getting nowhere. They say it'll be sorted early next week but I've heard that repeatedly. It's a month since I got a penny from them

    I've been waiting since July and nothing yet.


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    #110
    wonski
    Registered Users Posts: 13,687 ✭✭✭✭wonski


    wonski wrote: »
    Does anybody know how long should I wait after applying for the first payment to come through?

    Judging by all previous posts it is a mess for previous recipients, does it affect new claims badly, too? Sent new form just last week, so won't be owed any money yet, but want to plan my finances ahead for next few weeks as I won't be back at work until end of October.

    I guess the best plan is not to expect any money at all anytime soon? Or is it not that bad for all?

    Looks like new claims are being processed extremely efficiently, or I was very very lucky.

    €396 just landed in my account. I sent the IB form on Tuesday 11/09 and the second wekly medical cert on Wednesday 19th. Didn't get any letter or anything but I am guessing it is two weeks payment, one in arrears and one in advance.

    Still doesn't add up, but I will take it.


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    #111
    NickD
    Registered Users Posts: 335 ✭✭NickD


    I actually think they are trying to drive me insane. I rang again this morning and was told I was awarded credits only. The gentleman I spoke to said looking at his screen this was clearly a mistake so he was sending it back upstairs and marking it urgent. I don't know what that means and I don't know how much longer I can cope with this.


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    #112
    BohsCeltic
    Registered Users Posts: 1,574 ✭✭✭BohsCeltic


    Got a payment just now. 165 euro. Should be 198. Sick of this system now. I know it's only 33 euro but when you have stuff to pay for its a lot.
    Can't wait to get back to work .


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    #113
    Gilbert4321
    Registered Users Posts: 14 ✭Gilbert4321


    BohsCeltic wrote: »
    Got a payment just now. 165 euro. Should be 198. Sick of this system now. I know it's only 33 euro but when you have stuff to pay for its a lot.
    Can't wait to get back to work .

    How long were you waiting ?


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    #114
    Bubabear
    Registered Users Posts: 45 ✭Bubabear


    Gilbert4321 wrote: »
    How long were you waiting ?

    Some people are waiting weeks maybe longer and some are only waiting the 2/3 weeks. It seems to be pot luck with it. In my case I was out sick sent in my forms for the weeks I was out then sent in final cert back in July and never received anything.


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    #115
    NickD
    Registered Users Posts: 335 ✭✭NickD


    How's everyone getting on?


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    #116
    wonski
    Registered Users Posts: 13,687 ✭✭✭✭wonski


    NickD wrote: »
    How's everyone getting on?

    Feel sorry for all your troubles. I had no issues so far. 2 weeks payment received on 24/09, another 1 week payment on 26/09 and just received another payment today. Looks like I am lucky so far. Haven't even received any letter. Is that normal?

    I hope yours is sorted now.


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    #117
    NickD
    Registered Users Posts: 335 ✭✭NickD


    wonski wrote: »
    Feel sorry for all your troubles. I had no issues so far. 2 weeks payment received on 24/09, another 1 week payment on 26/09 and just received another payment today. Looks like I am lucky so far. Haven't even received any letter. Is that normal?

    I hope yours is sorted now.

    No I'm still no further along, got through to them today after an hour and was told it's been approved (applied in July) but payment hasn't been processed as I went to the CWO twice and they have to figure out how much she gave me, then pay it back, then I get paid. It's something different every week


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    #118
    wonski
    Registered Users Posts: 13,687 ✭✭✭✭wonski


    NickD wrote: »
    No I'm still no further along, got through to them today after an hour and was told it's been approved (applied in July) but payment hasn't been processed as I went to the CWO twice and they have to figure out how much she gave me, then pay it back, then I get paid. It's something different every week

    They can't call the CWO and ask, deduct it from your benefit and let you move on???

    That is outrageous.

    Hopefully I will only be out of work only for next 4 weeks and won't have to deal with them at all in the future.


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    #119
    Always Be Closing
    Registered Users Posts: 1,332 ✭✭✭Always Be Closing


    Just got paid 165 instead of my usual 198

    What's that all about?


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    #120
    Always Be Closing
    Registered Users Posts: 1,332 ✭✭✭Always Be Closing


    Anyone any idea?

    Been on hold for an hour, cant get through


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    #121
    BohsCeltic
    Registered Users Posts: 1,574 ✭✭✭BohsCeltic


    Always Be Closing wrote: »
    Just got paid 165 instead of my usual 198

    What's that all about?

    That is me every week. Check your bank tomorrow and you will see €33 in it. I haven't a clue why they are doing this.


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