Eir rural FTTH thread

Gonzo

Pangea wrote: »

So we are back to the days of FUP, not good

yeah looks that way. FUP's were an issue when ADSL was originally launched with very small data allowances, then they relaxed them and for year's the FUP wasn't really an issue as the allowances were very good considering the internet speeds but now with FTTH the FUP is a real issue for a good few customers and something everyone has to keep an eye on sadly now that Eir are strictly enforcing them.

long_b

Good luck with your install dates May 3rd people!

Peppa Cig

long_b wrote: »

Good luck with your install dates May 3rd people!

Hi, Did you order online or by phone?
Did you get an order number ? (I didn't when I ordered online last week)

Eir rang me twice in last week since placing order online . Once to request that I email evidence of address and once to confirm UAN number.
Rang this morning (go live exchange day) to follow up on order and they say no record of it on system..... here we go....

long_b

Peppa Cig wrote: »

Hi, Did you order online or by phone?
Did you get an order number ? (I didn't when I ordered online last week)

Eir rang me twice in last week since placing order online . Once to request that I email evidence of address and once to confirm UAN number.
Rang this morning (go live exchange day) to follow up on order and they say no record of it on system..... here we go....

Jeez. Talk about building you up!

Ordered with the door to door rep.
No existing phone line or broadband so I should be a fairly vanilla customer.
Got an email the day after the rep took the order with an account number.
Haven't been able to create an account on myEir yet. CS rep online says that would only be available when my service goes live.

I'll let ye know of any progress today.

Jpmarn

What does FUP stands up. I know it is something to do with data limitation issues. Like the 1TB limit easily exceeded by having a fast ftth connection.

long_b

Jpmarn wrote: »

What does FUP stands up. I know it is something to do with data limitation issues. Like the 1TB limit easily exceeded by having a fast ftth connection.

FUP = fair usage policy

As you say, for FTTH, IT'S more of an UUP (unfair usage policy)

Jpmarn

long_b wrote: »

Good luck with your install dates May 3rd people!

Unfortunately I am not one May 3rd people. But some not so near neighbours are due go live today if you live in the Pallasgreen area, there is a fibre line passing you and there is a splice box nearby.
I will be posting regularly covering the rollout in the Crossagalla exchange area and will fire an alert when I see fibre going up in Inch St Lawernce area of Co. Limerick. I hope both exchanges will be up and running in the next month or so.

banjopeter

Just rang Eir, as I'm one of the "3rd May people". Assistant could see my order, said it was marked "in progress". Looked further, and said I am down for Monday 8th May AM, with no specific time. Said I should receive a text an hour or so before to confirm exact time. Is that the usual format? I received no message or confirmation other than what the assistant told me.
Perhaps I'll hear from them later today...?

overtime

banjopeter wrote: »

Just rang Eir, as I'm one of the "3rd May people". Assistant could see my order, said it was marked "in progress". Looked further, and said I am down for Monday 8th May AM, with no specific time. Said I should receive a text an hour or so before to confirm exact time. Is that the usual format? I received no message or confirmation other than what the assistant told me.
Perhaps I'll hear from them later today...?

I never received a text - got email 5 days before with date and confirm installation be begin between 9am and 1.30pm, could be different on other installs though. Either way hope you get install soon.

plodder

From what I can see the FUP usage charge is per month and if the counter on myeir is also per month, then you should be able to see where you stand. So, I can't understand that bill which shows usage under 1TB but a 100 euro usage charge regardless. The explanation on the eir forum isn't good enough. If you're being charged 100 euro for usage, then the bill should show all the usage that you are being charged for.

Grumpypants

banjopeter wrote: »

Just rang Eir, as I'm one of the "3rd May people". Assistant could see my order, said it was marked "in progress". Looked further, and said I am down for Monday 8th May AM, with no specific time. Said I should receive a text an hour or so before to confirm exact time. Is that the usual format? I received no message or confirmation other than what the assistant told me.
Perhaps I'll hear from them later today...?

Just checked mine and the same Processing and an 8th of May AM slot. Thankfully I have the day off anyway, but it would have been good to give a bit of a heads up

Still, I won't complain as long as it gets installed.

Peppa Cig

Grumpypants wrote: »

Just checked mine and the same Processing and an 8th of May AM slot. Thankfully I have the day off anyway, but it would have been good to give a bit of a heads up

Still, I won't complain as long as it gets installed.

Good news!
Did you order by phone or online?

Grumpypants

Peppa Cig wrote: »

Good news!
Did you order by phone or online?

I did it through the online chat, on the 3rd of April. Been waiting patiently since

Peppa Cig

Grumpypants wrote: »

I did it through the online chat, on the 3rd of April. Been waiting patiently since

Did they give you an order confirmation number at time of order?

If not how did you check order status today?

Thanks

Grumpypants

Peppa Cig wrote: »

Did they give you an order confirmation number at time of order?

If not how did you check order status today?

Thanks

I got a default templated email that just said "Thank you for placing your order. Our service team will contact you within the coming days."

and a second one saying "Thank you for upgrading your eir services. We are delighted that you have decided to improve your bundle with us. We look forward to delivering a better value service that's even better suited to you."

I just went onto Eir chat today and gave my account number and he found it in a few seconds.

banjopeter

Grumpypants wrote: »

I got a default templated email that just said "Thank you for placing your order. Our service team will contact you within the coming days."

and a second one saying "Thank you for upgrading your eir services. We are delighted that you have decided to improve your bundle with us. We look forward to delivering a better value service that's even better suited to you."

I just went onto Eir chat today and gave my account number and he found it in a few seconds.

Same here. Just ring them at 1800 773 729. Have your account number ready. Or else try the online chat.

Peppa Cig

banjopeter wrote: »

Same here. Just ring them at 1800 773 729. Have your account number ready. Or else try the online chat.

Thanks guys.

I am not a current eir customer so do not have an eir account number.

They say they can't find my order with address details

Blogin

Jpmarn wrote: »

long_b wrote: »

Good luck with your install dates May 3rd people!

Unfortunately I am not one May 3rd people. But some not so near neighbours are due go live today if you live in the Pallasgreen area, there is a fibre line passing you and there is a splice box nearby.
I will be posting regularly covering the rollout in the Crossagalla exchange area and will fire an alert when I see fibre going up in Inch St Lawernce area of Co. Limerick. I hope both exchanges will be up and running in the next month or so.

Not everyone in Pallasgreen will be getting it. I'm on the blue line (now yellow line) and there's no sign of it down here. It will be a few weeks yet.

long_b

Hey May 3rd people - ring this number if you're been told Monday
(01) 536 6550

It's the Provisioning team l - Online chat gave me this number

When I rang the very nice gent offered to put me in for tomorrow morning !!!!!!!!!!!!

Wooooooo!
As in - wwwwoooooooooooooooo!!!!

ED E

They're dealing with end users? Thats new.

long_b

ED E wrote: »

They're dealing with end users? Thats new.

Just Googled the number there and I can see on boards it's been given out as the Provisioning Team and as an OpenEir number.

Pretty sure the hold message said OpenEir

overtime

ED E wrote: »

They're dealing with end users? Thats new.

Yes, but strictly only for installs

GalwayMagpie

My exchange is down for the 3rd May. 
On the eircode checker I still get the message :
Great news. Your premises is on open eir’s 300k rural fibre rollout programme. We expect fibre broadband to be available to you by the first half of 2017.

Do I have to wait until the eircode checker says go, before I can order?

long_b

GalwayMagpie wrote: »

My exchange is down for the 3rd May. 
On the eircode checker I still get the message :
Great news. Your premises is on open eir’s 300k rural fibre rollout programme. We expect fibre broadband to be available to you by the first half of 2017.

Do I have to wait until the eircode checker says go, before I can order?

Mine says the same.
I'd try ordering, although not all areas of the exchange go live at the same time. If you ere given 3rd May specifically for your Eircode by someone from Eir then I would go for it

MoeJay

I'm also on a May 3rd date but this is what eir told me:

I checked and see that still our technicians are working for fibre in your area. It will be completed as soon as possible. Unfortunatey, there is no exact time frame at the moment.

So we will see!

damienirel

MoeJay wrote: »

I'm also on a May 3rd date but this is what eir told me:

I checked and see that still our technicians are working for fibre in your area. It will be completed as soon as possible. Unfortunatey, there is no exact time frame at the moment.

So we will see!

lo and behold they aren't meeting the dates they publish - surprise surprise!

Buckmickley

Just got connected to the Inch exchange near Coolgreaney in North Wexford
Have Eir TV aswell with movies and sports
I can't add a picture but the speed tests are 143MB down on the 150 package and around 27 up
That's with the TV service up and running too
He used home plugs for the tv service which is in a different room and drilled through the wall to that OnT unit etc
It's very neat
We live in the absolute back of the beyond about 7 miles from Gorey and maybe 6 from Arklow
That general area
Can't believe how quick everything loads
The house is up a long lane too,and they put the fibre optic cable all down along the existing poles to the house
Our phone line is still active on the old line i.e. Pstn

Johnboy1951

damienirel wrote: »

lo and behold they aren't meeting the dates they publish - surprise surprise!

:rolleyes:

Grumpypants

long_b wrote: »

Hey May 3rd people - ring this number if you're been told Monday
(01) 536 6550

It's the Provisioning team l - Online chat gave me this number

When I rang the very nice gent offered to put me in for tomorrow morning !!!!!!!!!!!!

Wooooooo!
As in - wwwwoooooooooooooooo!!!!

I was just going to call them, looked at the phone and they rang me !! Spooky

Engineer in the area tomorrow and they want to move my install forward :D:D

banjopeter

long_b wrote: »

Hey May 3rd people - ring this number if you're been told Monday
(01) 536 6550

It's the Provisioning team l - Online chat gave me this number

When I rang the very nice gent offered to put me in for tomorrow morning !!!!!!!!!!!!

Wooooooo!
As in - wwwwoooooooooooooooo!!!!

Just got a call from the same number. Same story, team in the area, "Would you be OK for tomorrow?" Would I what!