Eir rural FTTH thread

pegasus1

Grumpypants wrote: »

This is definitely because the usage counter is by month and the usage charge is by billing period.

So they have a 1tb fair use policy, with a substantial charge attached to it and give you no way to monitor your usage. Even worse they lead you to think you are under the limit.

I wonder is it FTTC or FTTH and also which bundle?

Gonzo

pegasus1 wrote: »

I wonder is it FTTC or FTTH and also which bundle?

his bundle price is 50 euros, I'd say its FTTC.

Every week now there is new complaints on the forum from customers being billed excess charges so looks like it's a growing problem. Eir have to look into it as it's becoming more of a problem. A 1tb fair usage policy is starting to become stingy mid 2017 with faster internet connections and more demanding video content, especially for a family scenario with everyone streaming from difference devices.

KOR101

pegasus1 wrote: »

Live no's would just be premises passed, not actually premises connected, It is a 25 year plan, well for the NBP, but same thing for eir's rolloutNot every joe bloke is going to want to be coonected straight away...How long for example did it take for Phones to be installed in houses when that rollout happened...as in how long did it take for people to actually want a phone.

The premises passed no's on the map is just that...it does not mean premises connected

I think we may be talking at cross purposes here.

"Premises Passed" means for:

(a) a wireline network, when a Premises for which the wireline network has a Distribution Point sufficiently close to that Premises such that High Speed Broadband Services can be provisioned for that Premises; and

(b) a wireless network, when a Premises for which the wireless network has sufficient signal quality for that Premises such that High Speed Broadband Services can be provisioned for that Premises,

and eir has listed the status of the Premises as 'ready for order' on the eir NGA Plan File.

So, the road run has been made. You would think that because it is 'Ready for Order' that it is 'live' and that people can make connection requests, but that does not appear to be the case.

"Premises Connected" means when a wholesale High Speed Broadband Services product is available at a Premises that is Passed and where the network termination device located in the end user's Premises is installed, tested and commissioned and is able to carry live traffic and which requires, in particular:

(a) in the case of a wireline network, that a fixed cable infrastructure has been deployed between the network termination device located in the end user's Premises and the Distribution Point of the fixed network; and

(b) in the case of a wireless network, that a fixed wireless external antenna has been deployed between the network termination device located in the end user's Premises and the Distribution Point of the wireless network.

So, the drop to the house has now been, and it is available (live). It has nothing to do with actual connections, which as Ed says is up to customers and retail operators.

pegasus1 wrote: »

Connected premises milestone would actually be only for eir's benifit..

Taken out of contract?

There is a requirement for Eir to report on Premises Connected, but no milestone.

2.4 Reports on Order and Premises Connection Requests


2.4.1 Within 24 weeks from the Effective Date, eir shall submit monthly and Quarterly (as required) the following information as part of the reports that eir is required to provide the Minister under this Agreement:

(A) Report A - the number of orders and number of Premises Connection Requests that eir has received from Service Providers in that month (in respect of the monthly reports) and in each month of that Quarter (in respect of the Quarterly reports); and

(B) Report B - for all Premises Connection Requests that were completed in the previous month, a report detailing eir's achievement and non-achievement of Premises Connected under clauses 4.1.3(8) and 4.1.3(C) of the Agreement; and

The whole point of the contract is to hold Eir to commitments which are backed up by meeting milestones. As I said before, it is just guessing that there was once a Premises Connected milestone. It certainly makes the whole plan/dates a lot more credible if it excludes the drops.

Grumpypants

Gonzo wrote: »

so the end of each month doesn't mean your off the hook and have a fresh 1tb worth of data to play around with? They count your usage from bill date to next bill date and you have to guess your usage?

I am of course guessing, but it does seem to be the case. I can't think of any other reason why he was charged for 400 GB of data when he was clearly showing as 100gb under the limit for April.

Gonzo

Grumpypants wrote: »

I am of course guessing, but it does seem to be the case. I can't think of any other reason why he was charged for 400 GB of data when he was clearly showing as 100gb under the limit for April.

on a side note, maybe there should be 2 seperate posts relating to FTTH, one just about the rollout and the other to do with problems such as installs, missed orders and the fair usage policy problem/excess charges. Saying this just incase people here just want to follow the progress of the rollout. However I think all these issues are important as it can effect everyone here who will be getting FTTH.

Johnboy1951

Is there any possibility of a premises getting two connections from eir?
I have not seen any reference to it, but as I understand it the fibre to the ETU has spare strands so it should be possible.

For high usage premises it would seem to be a more economical option than paying an extra €100 per month for over use on one.

pegasus1

KOR101 wrote: »

The whole point of the contract is to hold Eir to commitments which are backed up by meeting milestones. As I said before, it is just guessing that there was once a Premises Connected milestone. It certainly makes the whole plan/dates a lot more credible if it excludes the drops.

I would think its splice boxes connected. and ready for the customer instal teams to connect a customer..

pegasus1

Gonzo wrote: »

on a side note, maybe there should be 2 seperate posts relating to FTTH, one just about the rollout and the other to do with problems such as installs, missed orders and the fair usage policy problem/excess charges. Saying this just incase people here just want to follow the progress of the rollout. However I think all these issues are important as it can effect everyone here who will be getting FTTH.

Agreed and another Thread for FAQ's as well...

Gonzo

pegasus1 wrote: »

Agreed and another Thread for FAQ's as well...

There could be potentially:

1 - Eir FTTH rollout (should include both rural and urban)
posts about updates, pictures, speedtests, rollout maps, dates, installations pics etc.

2 - Eir FTTH issues
- include FAQ in first post perhaps?
- ordering issues
- Eircode issues
- service issues
- FUP/excess charges
- F2000 modem and it's wifi problems.
- can also apply to problems with the resellers

plodder

KOR101 wrote: »

I think we may be talking at cross purposes here.

"Premises Passed" means for:

(a) a wireline network, when a Premises for which the wireline network has a Distribution Point sufficiently close to that Premises such that High Speed Broadband Services can be provisioned for that Premises; and

(b) a wireless network, when a Premises for which the wireless network has sufficient signal quality for that Premises such that High Speed Broadband Services can be provisioned for that Premises,

and eir has listed the status of the Premises as 'ready for order' on the eir NGA Plan File.

So, the road run has been made. You would think that because it is 'Ready for Order' that it is 'live' and that people can make connection requests, but that does not appear to be the case.

"Premises Connected" means when a wholesale High Speed Broadband Services product is available at a Premises that is Passed and where the network termination device located in the end user's Premises is installed, tested and commissioned and is able to carry live traffic and which requires, in particular:

(a) in the case of a wireline network, that a fixed cable infrastructure has been deployed between the network termination device located in the end user's Premises and the Distribution Point of the fixed network; and

(b) in the case of a wireless network, that a fixed wireless external antenna has been deployed between the network termination device located in the end user's Premises and the Distribution Point of the wireless network.

So, the drop to the house has now been, and it is available (live). It has nothing to do with actual connections, which as Ed says is up to customers and retail operators.

There is a requirement for Eir to report on Premises Connected, but no milestone.

2.4 Reports on Order and Premises Connection Requests


2.4.1 Within 24 weeks from the Effective Date, eir shall submit monthly and Quarterly (as required) the following information as part of the reports that eir is required to provide the Minister under this Agreement:

(A) Report A - the number of orders and number of Premises Connection Requests that eir has received from Service Providers in that month (in respect of the monthly reports) and in each month of that Quarter (in respect of the Quarterly reports); and

(B) Report B - for all Premises Connection Requests that were completed in the previous month, a report detailing eir's achievement and non-achievement of Premises Connected under clauses 4.1.3(8) and 4.1.3(C) of the Agreement; and

The whole point of the contract is to hold Eir to commitments which are backed up by meeting milestones. As I said before, it is just guessing that there was once a Premises Connected milestone. It certainly makes the whole plan/dates a lot more credible if it excludes the drops.

It excludes the drops because it's not predictable what the level of take up will be.

But, from what you've quoted above it will be possible to compare each month's completion statistics with the previous month's connection requests. Any discrepancy raises a flag that means they aren't meeting the terms of the agreement.

Gonzo

Grumpypants wrote: »

I am of course guessing, but it does seem to be the case. I can't think of any other reason why he was charged for 400 GB of data when he was clearly showing as 100gb under the limit for April.

i think your right, It appears that the Eir reps are telling us that the monthly allowance is monitored by billing cycle and not the monthly reset. This is gonna make it much more difficult to monitor the monthly allowance as you will have to work out precisely between 2 dates what your usage is and ignore the monthly figure.

ED E

Gonzo wrote: »

i think your right, It appears that the Eir reps are telling us that the monthly allowance is monitored by billing cycle and not the monthly reset. This is gonna make it much more difficult to monitor the monthly allowance as you will have to work out precisely between 2 dates what your usage is and ignore the monthly figure.

Really is a nasty thing to do, if the billing system can access per cycle data there is no reason why MyEir cant display same.

Bored Accountant

ED E wrote: »

Really is a nasty thing to do, if the billing system can access per cycle data there is no reason why MyEir cant display same.

I'm pretty sure the same issues have been seen with Meteor/EirMobile with people going over data allowances.

Gonzo

ED E wrote: »

Really is a nasty thing to do, if the billing system can access per cycle data there is no reason why MyEir cant display same.

It's extremely unfair. Currently I don't know my billing cycle date so have no way to work out when my usage is reset in Eir's mind. Most customers are not aware that there is a FUP and none of us realised till today that it is by billing cycle. Very difficult for anyone now to be able to work out there monthly usage. That makes the usage calculator on the 'my eir' facility worthless.

Could this mean that my 1tb allowance is between 7th April when I first got connected and whatever bill date I get in May? If so this 1tb of data may have to last me 5 or 6 weeks.

It is clear now that there is no review of the fair usage policy either, the 1tb FUP is here to stay the way it is for the forseeable future.

https://community.eir.ie/broadband-25/warning-eir-charging-100-extra-even-though-im-under-under-1gb-limit-unlimited-plan-292993

https://community.eir.ie/broadband-25/ngb-unlimited-fair-usage-policy-292986

long_b

Gonzo wrote: »

It's extremely unfair. Currently I don't know my billing cycle date so have no way to work out when my usage is reset in Eir's mind. Most customers are not aware that there is a FUP and none of us realised till today that it is by billing cycle. Very difficult for anyone now to be able to work out there monthly usage. That makes the usage calculator on the 'my eir' facility worthless.

Could this mean that my 1tb allowance is between 7th April when I first got connected and whatever bill date I get in May? If so this 1tb of data may have to last me 5 or 6 weeks.

It is clear now that there is no review of the fair usage policy either, the 1tb FUP is here to stay the way it is for the forseeable future.

https://community.eir.ie/broadband-25/warning-eir-charging-100-extra-even-though-im-under-under-1gb-limit-unlimited-plan-292993

https://community.eir.ie/broadband-25/ngb-unlimited-fair-usage-policy-292986

Your first bill is usually one month + pro rata days from previous month so you could be right there. 1TB for 6 weeks isn't going to fly!!

Gonzo

long_b wrote: »

Your first bill is usually one month + pro rata days from previous month so you could be right there. 1TB for 6 weeks isn't going to fly!!

yep I'm beginning to think your first 'month' could be up to 7 weeks on a 1tb allowance. This is why people are being hit with bills of 100+ euros extra in their first or second month of billing.

I can see now why FTTH is not selling well in Virgin Media areas. Shamefull that such a great network and service is being let down by such a petty FUP and no customer currently has a clue how to check it. This issue is not gonna go away any time soon and with increasing numbers getting FTTH, this is gonna be a daily issue for Eir reps to deal with.

rob808

Gonzo wrote: »

It's extremely unfair. Currently I don't know my billing cycle date so have no way to work out when my usage is reset in Eir's mind. Most customers are not aware that there is a FUP and none of us realised till today that it is by billing cycle. Very difficult for anyone now to be able to work out there monthly usage. That makes the usage calculator on the 'my eir' facility worthless.

Could this mean that my 1tb allowance is between 7th April when I first got connected and whatever bill date I get in May? If so this 1tb of data may have to last me 5 or 6 weeks.

It is clear now that there is no review of the fair usage policy either, the 1tb FUP is here to stay the way it is for the forseeable future.

https://community.eir.ie/broadband-25/warning-eir-charging-100-extra-even-though-im-under-under-1gb-limit-unlimited-plan-292993

https://community.eir.ie/broadband-25/ngb-unlimited-fair-usage-policy-292986

it should be from your bill date your usage should reset so 7 april to may 7.

Gonzo

rob808 wrote: »

it should be from your bill date your usage should reset so 7 april to may 7.

When I go into my eir it is now showing an oustanding balance. The price doesn't match up with 1 month of FTTH, its more than that. Perhaps it is first 3 weeks of April and the entire month of May.

There are no details showing what I'm paying for like the paper billing printouts. No PDF's either.

rob808

Gonzo wrote: »

When I go into my eir it is now showing an oustanding balance. The price doesn't match up with 1 month of FTTH, its more than that. Perhaps it is first 3 weeks of April and the entire month of May.

There are no details showing what I'm paying for like the paper billing printouts. No PDF's either.

I know what it is your first bill alway expensive mine was then goes back to normal bill you could always ring them and find out.

Grumpypants

Gonzo wrote: »

When I go into my eir it is now showing an oustanding balance. The price doesn't match up with 1 month of FTTH, its more than that. Perhaps it is first 3 weeks of April and the entire month of May.

There are no details showing what I'm paying for like the paper billing printouts. No PDF's either.

Yeah your first bill is a bit bigger, don't worry too much about that. They don't start your monthly billing straight away so you end up paying 1 month plus the random few weeks from install.

The next month will be right.

Bored Accountant

Gonzo wrote: »

When I go into my eir it is now showing an oustanding balance. The price doesn't match up with 1 month of FTTH, its more than that. Perhaps it is first 3 weeks of April and the entire month of May.

There are no details showing what I'm paying for like the paper billing printouts. No PDF's either.

The PDF's take a few days to be created.

First bill will include your rental from 7th April to I assume 7th May
plus as you pay a month in advance, it will include your rental from 7th May to 7th June.
Plus any use over the FUP for the past month ie 7th April to 7th May.

Then your bill on 7th June will include rental from 7th June to 7th July plus any usage over the FUP between 7th May & 7th June.

long_b

No lines visible on the OpenEir where and when rollout map at the moment

Johnboy1951

long_b wrote: »

No lines visible on the OpenEir where and when rollout map at the moment

Might be something wrong at your end ...... all visible here.

damienirel

long_b wrote: »

No lines visible on the OpenEir where and when rollout map at the moment

anticipation...building.........

daraghwal

long_b wrote: »

No lines visible on the OpenEir where and when rollout map at the moment

That just happens sometimes for no apparent reason. There is one network I connect to where it never shows up. It is alright on some devices and not others so could be a problem on your end. Clear cache and cookies maybe somthing like that?

long_b

daraghwal wrote: »

That just happens sometimes for no apparent reason. There is one network I connect to where it never shows up. It is alright on some devices and not others so could be a problem on your end. Clear cache and cookies maybe somthing like that?

Tried work PC and phone.
Tomorrow is a big day after all.

2+2=...7!

long_b

long_b wrote: »

Tried work PC and phone.
Tomorrow is a big day after all.

2+2=...7!

Aaand the lines are back

Don't mind me. My section due to go live tomorrow.

Jpmarn

I have reported on Sunday night on the erection of Fibre cables in the Crossagalla exchange area near Limerick City. In the back roads in the Drombanna area I saw some fibre cable with one or two splice boxes up on the poles. Including today there don't seem to be much work done in the last few days. In all I can describe the installation work in this exchange area to be sporadic e.g. been done in spots and a lot more to be done.

At least the Crossagalla area is now ahead of the Inch St Lawernce area where I have yet to see Fibre cables on poles. Just to report that there has been some gutting done north of Ballyneety village in the Scart area. There are a good deal of poles need to be cleaned straightened up or to be replaced in the Inch area.

Gonzo

long_b wrote: »

Aaand the lines are back

Don't mind me. My section due to go live tomorrow.

chase your order up first thing in the morning to get confirmed installation.

Pangea

So we are back to the days of FUP, not good