Grumpypants wrote: » This is definitely because the usage counter is by month and the usage charge is by billing period. So they have a 1tb fair use policy, with a substantial charge attached to it and give you no way to monitor your usage. Even worse they lead you to think you are under the limit.
pegasus1 wrote: » I wonder is it FTTC or FTTH and also which bundle?
pegasus1 wrote: » Live no's would just be premises passed, not actually premises connected, It is a 25 year plan, well for the NBP, but same thing for eir's rolloutNot every joe bloke is going to want to be coonected straight away...How long for example did it take for Phones to be installed in houses when that rollout happened...as in how long did it take for people to actually want a phone. The premises passed no's on the map is just that...it does not mean premises connected
pegasus1 wrote: » Connected premises milestone would actually be only for eir's benifit.. Taken out of contract?
Gonzo wrote: » so the end of each month doesn't mean your off the hook and have a fresh 1tb worth of data to play around with? They count your usage from bill date to next bill date and you have to guess your usage?
Grumpypants wrote: » I am of course guessing, but it does seem to be the case. I can't think of any other reason why he was charged for 400 GB of data when he was clearly showing as 100gb under the limit for April.
KOR101 wrote: » The whole point of the contract is to hold Eir to commitments which are backed up by meeting milestones. As I said before, it is just guessing that there was once a Premises Connected milestone. It certainly makes the whole plan/dates a lot more credible if it excludes the drops.
Gonzo wrote: » on a side note, maybe there should be 2 seperate posts relating to FTTH, one just about the rollout and the other to do with problems such as installs, missed orders and the fair usage policy problem/excess charges. Saying this just incase people here just want to follow the progress of the rollout. However I think all these issues are important as it can effect everyone here who will be getting FTTH.
pegasus1 wrote: » Agreed and another Thread for FAQ's as well...
KOR101 wrote: » I think we may be talking at cross purposes here."Premises Passed" means for: (a) a wireline network, when a Premises for which the wireline network has a Distribution Point sufficiently close to that Premises such that High Speed Broadband Services can be provisioned for that Premises; and (b) a wireless network, when a Premises for which the wireless network has sufficient signal quality for that Premises such that High Speed Broadband Services can be provisioned for that Premises, and eir has listed the status of the Premises as 'ready for order' on the eir NGA Plan File. So, the road run has been made. You would think that because it is 'Ready for Order' that it is 'live' and that people can make connection requests, but that does not appear to be the case."Premises Connected" means when a wholesale High Speed Broadband Services product is available at a Premises that is Passed and where the network termination device located in the end user's Premises is installed, tested and commissioned and is able to carry live traffic and which requires, in particular: (a) in the case of a wireline network, that a fixed cable infrastructure has been deployed between the network termination device located in the end user's Premises and the Distribution Point of the fixed network; and (b) in the case of a wireless network, that a fixed wireless external antenna has been deployed between the network termination device located in the end user's Premises and the Distribution Point of the wireless network. So, the drop to the house has now been, and it is available (live). It has nothing to do with actual connections, which as Ed says is up to customers and retail operators.There is a requirement for Eir to report on Premises Connected, but no milestone.2.4 Reports on Order and Premises Connection Requests 2.4.1 Within 24 weeks from the Effective Date, eir shall submit monthly and Quarterly (as required) the following information as part of the reports that eir is required to provide the Minister under this Agreement: (A) Report A - the number of orders and number of Premises Connection Requests that eir has received from Service Providers in that month (in respect of the monthly reports) and in each month of that Quarter (in respect of the Quarterly reports); and (B) Report B - for all Premises Connection Requests that were completed in the previous month, a report detailing eir's achievement and non-achievement of Premises Connected under clauses 4.1.3(8) and 4.1.3(C) of the Agreement; and The whole point of the contract is to hold Eir to commitments which are backed up by meeting milestones. As I said before, it is just guessing that there was once a Premises Connected milestone. It certainly makes the whole plan/dates a lot more credible if it excludes the drops.
Gonzo wrote: » i think your right, It appears that the Eir reps are telling us that the monthly allowance is monitored by billing cycle and not the monthly reset. This is gonna make it much more difficult to monitor the monthly allowance as you will have to work out precisely between 2 dates what your usage is and ignore the monthly figure.
ED E wrote: » Really is a nasty thing to do, if the billing system can access per cycle data there is no reason why MyEir cant display same.
Gonzo wrote: » It's extremely unfair. Currently I don't know my billing cycle date so have no way to work out when my usage is reset in Eir's mind. Most customers are not aware that there is a FUP and none of us realised till today that it is by billing cycle. Very difficult for anyone now to be able to work out there monthly usage. That makes the usage calculator on the 'my eir' facility worthless. Could this mean that my 1tb allowance is between 7th April when I first got connected and whatever bill date I get in May? If so this 1tb of data may have to last me 5 or 6 weeks. It is clear now that there is no review of the fair usage policy either, the 1tb FUP is here to stay the way it is for the forseeable future.https://community.eir.ie/broadband-25/warning-eir-charging-100-extra-even-though-im-under-under-1gb-limit-unlimited-plan-292993https://community.eir.ie/broadband-25/ngb-unlimited-fair-usage-policy-292986
long_b wrote: » Your first bill is usually one month + pro rata days from previous month so you could be right there. 1TB for 6 weeks isn't going to fly!!
rob808 wrote: » it should be from your bill date your usage should reset so 7 april to may 7.
Gonzo wrote: » When I go into my eir it is now showing an oustanding balance. The price doesn't match up with 1 month of FTTH, its more than that. Perhaps it is first 3 weeks of April and the entire month of May. There are no details showing what I'm paying for like the paper billing printouts. No PDF's either.
long_b wrote: » No lines visible on the OpenEir where and when rollout map at the moment
daraghwal wrote: » That just happens sometimes for no apparent reason. There is one network I connect to where it never shows up. It is alright on some devices and not others so could be a problem on your end. Clear cache and cookies maybe somthing like that?
long_b wrote: » Tried work PC and phone. Tomorrow is a big day after all. 2+2=...7!
long_b wrote: » Aaand the lines are back Don't mind me. My section due to go live tomorrow.
