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Eircom fibre for direct to exchange news?
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eagleriver wrote: »Just wondering if a few of you in the know could give me some direction on the problems I am having getting better broadband.
Eir tell me that I am a direct to exchange line. I am currently paying for a 3Mb service, which is all i could realistically get on our old exchange. All traffic used to beamed out of this exchange (Quin,Clare) via radio-link,with a capped backhaul, but it was recently connected to the fibre network and fibre went live in the village. I'll post my stats now and you'll see why I am scratching my head.
snr margin: 34.5db up and 13.0db down, Line attenuation: 16.5db up and down, Data Rate is 3072 and 384 kbps, and Max Rate is 11168 kbps up and 1212 kbps down. However, I only get max rate late at night. During the day, contention means that I am only getting 0.5 Mb download. Today i managed a rate of a heady 256kbps.
Now, the line attenuation tells me that I am about 1.1 km from either a cabinet or exchange. However, eir tell me that I am direct to the exchange. The exchange is 2.2km away from me and there are NO cabinets, anywhere, closer to me than the exchange. So what is going on??
I am being told that I am not in a fibre area, yet two separate loyalty agents contacted "wholesale" who told them that there was a way I could get fibre but it involved canceling my existing service and then signing up for the new fibre service, but that it would involve some downtime. One guy said 10 mins and the other agent said up to two weeks- any chance this was eVDSL?
When I rang back to enquire exactly what service I would be getting, a third agent rang "wholesale" who then told him that there was no way i could get the upgrade on my line, and then he advised that I shouldn't even know the name "wholesale". They're like the NSA down there!!!!
Am I right in thinking that I am still on the old ADSL1 service with the old radio link, and that they didn't connect the old rack to the fibre for backhaul? Is there anything I can do? Eir insist that I am direct to exchange even though I brought their attention to the line stats and the 1km indicated line length. The last agent has upgraded me to the max ADSL1 service the line can take, but that wont be active until Monday, so I won't know until then if i get any improvement to my daytime service.
Cheers
Your attenuation does indeed indicate a ~1100m line, which should give you 8Mbps on plain old ADSL, but if the exchange is indeed radio, then that wont help.
Fire your telephone number in here and read us back what it says.
If the exchange is 2.2KM away (presumably by road), are you sure your line doesn't reach it via a more direct route? Just looking at the open eir map of the area - is there any chance you might be closer to a cabinet near Clarecastle or Ennis? Are you on a blue line on this map? If so then you will probably get FTTH from eir sometime by 2020.
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Thanks for the reply... yeah I am on the blue line for FTTH on that map. But given past experience I would expect 2020 to be unrealistic... more like 2025 if it happens at all. Also, the digiweb site will only tell you what Eir have pre-qualified the line for. In my case it says DSL 2Mb, and no to ngb and fibre.The NGA map tells you that 500 premises in this exchange are now fibre enabled, which has to be a lie, because there were only 400 households in the entire Quin area at the census. The village has speeds of up to 70 they say now.
Anyway, it doesn't solve my current issue. We all thought that even though they weren't going to bring fibre to the outlying houses, that they would at least use the fibre for backhaul, and that we would get fairly constant and stable ADSL1 service. My wife works from home, in a web-based business, but could work with a consistent 5/6 Mb service until FTTH rolls around.
Really I was just looking for some insight into the agents saying "wholesale said there was a way for me to get connected to fibre", that involved disconnecting my existing service and then reconnecting. It was as if they were saying that as an existing customer, nothing would be done for me, but that as a new connection, they could rig me up to the fibre. On top of that, my wife asked the first agent why she couldn't just go to Vodaphone and order fibre from them,(as we are out of contract), and the agent intimated that unless we were staying with Eir, the line would not be upgraded, and the competitors would never be able to offer fibre. Then suddenly the last guy tells me no way, no how, could I get connected to the fibre, and that wholesale had put a note on my account to that effect. I have voice recordings of all these calls- for verification purposes
The other thing I was looking for help on was the line Attenuation stat... I get what you are saying about being closer to another cabinet nearer Ennis, but it's absolutely not the case. There is no cabinet in any direction, closer to me than the exchange, and line of sight to the exchange is 1.9km. Four seperate Tech Support agents have told me categorically that they cannot explain the Attenuation, but that I am 100% a direct feed to the exchange in Quin. Our lines were all burnt out by a lightning strike a year ago, and were replaced, so maybe that has something to do with it.
Cheers
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eagleriver wrote: »Thanks for the reply... yeah I am on the blue line for FTTH on that map. But given past experience I would expect 2020 to be unrealistic... more like 2025 if it happens at all. Also, the digiweb site will only tell you what Eir have pre-qualified the line for. In my case it says DSL 2Mb, and no to ngb and fibre.The NGA map tells you that 500 premises in this exchange are now fibre enabled, which has to be a lie, because there were only 400 households in the entire Quin area at the census. The village has speeds of up to 70 they say now.
Anyway, it doesn't solve my current issue. We all thought that even though they weren't going to bring fibre to the outlying houses, that they would at least use the fibre for backhaul, and that we would get fairly constant and stable ADSL1 service. My wife works from home, in a web-based business, but could work with a consistent 5/6 Mb service until FTTH rolls around.
Really I was just looking for some insight into the agents saying "wholesale said there was a way for me to get connected to fibre", that involved disconnecting my existing service and then reconnecting. It was as if they were saying that as an existing customer, nothing would be done for me, but that as a new connection, they could rig me up to the fibre. On top of that, my wife asked the first agent why she couldn't just go to Vodaphone and order fibre from them,(as we are out of contract), and the agent intimated that unless we were staying with Eir, the line would not be upgraded, and the competitors would never be able to offer fibre. Then suddenly the last guy tells me no way, no how, could I get connected to the fibre, and that wholesale had put a note on my account to that effect. I have voice recordings of all these calls- for verification purposes
The other thing I was looking for help on was the line Attenuation stat... I get what you are saying about being closer to another cabinet nearer Ennis, but it's absolutely not the case. There is no cabinet in any direction, closer to me than the exchange, and line of sight to the exchange is 1.9km. Four seperate Tech Support agents have told me categorically that they cannot explain the Attenuation, but that I am 100% a direct feed to the exchange in Quin. Our lines were all burnt out by a lightning strike a year ago, and were replaced, so maybe that has something to do with it.eagleriver wrote: »Just a follow up. Rang Eir today to get my speed increased to the max the line could take and it appears that the agents cannot increase my speed as the line has been capped at 2Mb because of "Equipment constraints". Even though my line is capable of the full 8 on ADSL1, some kind soul in Eir has decided that those lines that are not being upgraded to fibre, will be left to rot on a 2Mb package until they get FTTH sometime in the next 3-7 years. They actually downgraded my prequal from 3Mb to 2Mb, and the system will not allow any agent to increase my package above that. This is ironic as I am already getting 3Mb, albeit late at night!! So my poor connection is explained by the fact that we are still on the old radio link, which was always rubbish.
Still doesn't explain the Line Attenuation stats showing a line half the length of what it really is,and I am just now wondering if an ADSL loop extender was on my line,and would that be why my stats indicate 1km, rather than the real distance of 2.2km? But hey, I'm off to set myself up with a 4g wifi router and an external aeriel, and to hell with that joke of a company. At least I'm not in contract.
Few points:
They aint lying - Paths Served 831 Pre qualification % 90.42
May only be 400 households, but there's more than one line per household. Also the townland and the exchange coverage area dont always match up.Exchange Code: Unknown
DSL Enabled: Yes - 2 MB
NGB Enabled: No
Fibre Enabled: Yes - 50 MB
LLU Enabled: No
It does seem they havent NGN'd the old ATM path. Turning into a bit of a trend. Its an easy upgrade, move 1-2 cables and then reconfigure a little bit of their MPLS. But it really doesnt make them any money short term so I suppose they aren't rushing.
Attenuation wise there are a few causes: A partial break, modem inaccuracy, poor far end estimation due to the line being unloaded. The other figures match up. If their support guys measure your line capacitance they can get a better read or see the fault, but it really doesn't matter.
The point is you'd get 10Mb + if they were to "Next Gen" the exchange. The 2+ racks are present. Finding out if/when that will happen isn't exactly easy though. Maybe try https://twitter.com/openeir but theyll only have a real answer if the plans area near term and thus "public".0 -
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