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E global central
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Thats great news fore iron . Did u have to go in to your branch to do that ? Do you mind me asking what kind of card u paid with
I used a BoI Mastercard. They have a form that needs to be filled out along with any supporting information. The form is here:
https://www.bankofireland.com/app/uploads/assets/Credit-Card-Dispute-Form.pdf
It is terribly prehistoric in that the form can be submitted only by post or fax using the details at the bottom right of the form. You can not contact them directly although I have been able to get updates by calling Credit Card Services.
I used Goldfish.ie to fax the form using my email address. The first fax sent had the form and 37 pages of waffle - mostly copies of all the emails between myself and them, and some screenshots of evidence of identical tracking information for other customers such as yourself, etc.
I then sent an update a few days later with the latest emails and finally after 30 days had elapsed I added a signed letter confirming I still had not received my order or any updates from eGlobal.
The Chargeback Dept leave a lot to be desired I'm afraid in that although I got updates by ringing card services and I do have now the money back on my card, I have not actually received any confirmation or correspondence from them. I kind of laugh at the idea that I am complaining to them about no response from eGlobal and I get no response from them either!
However, I expect something will arrive from them in the post this week.
If you're not with BOI, then I can only hope it is an easier process than all that!0 -
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Well now the fun really starts!
Tracking details for Feb 6th have been changed this morning to show a link to tracking with wnDirect. They are a particularly fun shower of courier it seems looking at reviews too - although of course only unhappy people go and moan about couriers on review sites....they are bascially a retailer group facilitating intertransfer of goods across borders. The Dropshipping link probably is involved there somewhere I imagine....
wnDirect tell me they received the order today and should be transferred to An Post next week. Their information contains no locations and they refuse to tell me where the package currently is. Sound familiar?
It is my intention to reject it if it arrives at my door seeing as the money is already back on my card. I have no interest in accepting it and hoping it works or doesn't break in the next couple of years - and from my now deeply entrenched position on the front line of battle there is a principle to be maintained too!
I wonder will my principles will cost me money when this is all said and done? :rolleyes:
What fun this all is!!0 -
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It won't be delivered. Once eglobal realise the order is cancelled/refunded the item will just sit in a European warehouse. At least the next customer won't have to wait as long!
Yes, it would be nice if something good comes of all this!!
Although everything seems to suggest it’s coming to me - wnDirect seem to unaware of any issues with my order.
I’ve emailed eGlobal to say I won’t be accepting it at my door, although I doubt there is anyone there this week.
Postman is teed up also - as it is to be passed to An Post....0 -
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Fore Iron wrote:So my stuff is out for delivery today with An Post - 40 days after ordering!
Lol, it's not 40 days man! You need to count in working days. 32, if I'm counting correctly, which is a long time from Asia, but nothing out of the ordinary. At least you got your money back, keep us updated!
Tedpan, I’ll let you know what happens!
We have been through this before I thought? All Logistics do not actually stop operations over weekends. Deliveries and shipments may happen on working days only but once packages are on the move they can actually continue to move through the system 7 days a week.
So I think 40 days is a reasonable assessment!
Anyway, it’s absolutely not about the delivery delay with eGlobal - it’s a lot more than that. I know I’ve mentioned that before.....0 -
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Got my phone today .haven't opened it as selling it but hoping it's ok . Slightly worrying that tempered glass screen protector I ordered with it is in smithereens !
Think phone should be well protected in box though
If the box hasn't taken any obvious knocks it should be fine Tcat2012.
Happy endings all around I guess - all three of our orders finally showed up - and we have done whatever we wanted with them.
I'm holding out for a final decision on my chargeback till the end of the month - refused the delivery yesterday and it's gone back to the depot to be sent back to wherever it came from.0 -
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Update from me - today eGlobal, for the first time in 29 days of emailing (or 21 days - to keep tedpan happy!
), have finally specifically replied to one of my emails.
They have asked me to tell the 'courier' to return the package to them. They have also said they will provide a refund.
I have no doubt this is their usual promise to refund, but only when they actually receive the package back at their warehouse. And I am also sure that they intend to withhold the 18 euro return fee and maybe a restocking fee also - but this email will secure my chargeback one way or the other.
If they send me a refund, not realising I have already got the money from the bank, then I will enjoy returning the refund to them by whatever method suits me best. I'm feeling a cheque sent by surface mail would be quite prudent!
Happy days.0 -
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So a quick update for everyone:
I refused the parcel at my door and it was returned to sender - and delivered to them a few days later. The packaging was in poor condition and had various Customs tape applied to it - looks like it was opened and inspected perhaps. eGlobal said they would let me know when they received it back at their warehouse but I have heard nothing from them whatsoever since.
The 30 day period for the originating bank to challenge the chargeback has expired and the whole affair is now over and done with.
I will be asking eGlobal to close my account and remove my details from their database and have no intention of using them again at any point for any purchases. Wish me luck with that!
Good luck to everyone who had been fretting over their purchases here and anyone making purchases in the future. Have fun at the eGlobal Casino!!0 -
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