AIB Support Centre

bget

Hi all,

I recently applied online for a job in 'AIB support centre' and to my delight I got called for an aptitude test last Friday.

omg it was an experience but by some stroke of luck I must have done something right because I called a call today for an interview on next Monday.. Which I am now panicking about majorly!! Was just wondering if anyone hows some tips for the interview. I have no experience in customer support which I assume is not a problem or I wouldn't have gotten called for interview but I don't know what to expect or what Kind of questions they are likely to ask.

I really want to do well and would appreciate any tips or advice anyone could give me..

Thanks

DrumSteve

Have you ever worked in any capacity in a call centre? Be it on the phones, tech, admin, sales; any knowledge at all of how it functions?

Just advise them that you are good at working in a high pressure envoironment. It's usually good craic in the centre, the first couple of weeks are usually rough, but once you get used to it you'll be grand.

bget

Nope I never worked in anything like that at all unfortunately.. Thanks for the tip!

RosemaryNorrby

Hi, I just got called to take the aptitude test on the 3 rd of December. Can you tell me what all ya had to do in the tests?.

bget

Hey yea no problem.. happy to help

If you use this link it will bring you to practice questions that were exactly like what was on my aptitude test.

http://www.morrisby.com/pages/public/practice-questions.aspx

Tho I am led to believe that the aptitude tests can be different depending on what job you are applying for.

There are 6 sections. Before each section the HR person running the test will explain that section and get everyone to complete 4 or 5 practice questions then after the answers are given they make sure everyone understands what they have to do. 2 sections are 30 questions in 8 mins, 2 sections are 32 questions in 10 mins and 2 sections are 32 questions in 12 mins. DO NOT PANIC if you don't get a section finished. I did not get any of the 6 sections full completed and still done well enough to get called back.

My major tip would be don't be thinking about the time. Get the first 15-20 questions done right as they get harder as you go along and if you've rushed the first ones and made silly mistakes and then the latter ones are harder you risk not doing well. Slow and steady definitely the way to go. I will say I would be quite good at maths always have been but I found the second maths section very hard. When you look at the examples on the above link the second maths section contained the questions where there is 3 rows of 3 numbers and the number in the bottom right corner is missing.. They start ok but get VERY hard.

After that all I can say is good luck!!! hope this helps

syndrome777

ok, so just got a call that i passed aptitude, and they are inviting me for an interview...the lady sad it will be a competence based one

so that is just a general type of interview right? (it is for a call center)

do you think i have to wear a suit?
or a black pants, nice shirt/blouse/top and a jacket suit will be ok?

bget

I am reliably informed that a competency based interview is a specific interview style. My understanding of it is that the questions will be asked in a way which will prompt you to use real life scenario's from your past to demonstrate your competency in a particularly skill area but you will not necessarily know as you are answering the question what skill area they are looking at. I hope that makes sense... But I would recommend you to google competency based interviews. As for attire Im planning on grey pants and a blouse.

JMB88

Any idea what salary these roles are?

duffman13

Worked there for a few months. Interview is really easy, simple questions all based on previous experience. Tell me about a time you worked well as part of a team etc. Interview was a lot more casual than I anticipated but def wear a suit or at least slacks and a shirt. Wage depends on what area your working in. Starts at 24k with up to a 20% shift bonus. Thats for the one in Naas, I know swords has shorter hours so I think the max shift allowance there is 12.5%

syndrome777

thanks

I was not aware that they don't have a support center in dublin
I am not sure i could travel to swords every day

thank you so much
anyhow

bget

i think the idea of these new jobs is that they are opening more support centres in Dublin. Id say go to the interview and find out then where it is based because it was my understanding that the job would be based in Ballsbridge but Im not sure. Duffman, what kind of place is it to work? Good conditions?? are staff treated well etc??

thepoker5

Hi there,

I also got through to an assessment centre too for this job..Does anbody know the number of jobs going for this positon?

duffman13

bget wrote: »

i think the idea of these new jobs is that they are opening more support centres in Dublin. Id say go to the interview and find out then where it is based because it was my understanding that the job would be based in Ballsbridge but Im not sure. Duffman, what kind of place is it to work? Good conditions?? are staff treated well etc??

Hi the two centres especially the one in swords is no where near full capacity. They do have some support roles in bankcentre in Ballsbridge. I reckon there is only maybe 30 to 40 in there and they look after distressed loans etc. I left about 3 months ago and they were going in to overdrive on recruitment. They are ok to work for, money is decent with the shift allowance and they do train and develop staff. They also pay for QFA exams which can open some doors in the banking sector. The actual job itself can be quite tedious and repetitive but that comes with any support centre roll.

Carroller

Where could I apply for this job?

Edit: Nevermind got it

Robby7788

Hi folks, I was searching the web to try get more information on this position as I've been asked to take an aptitude test and to my delight I found this forum . So could anyone with experience answer a couple of questions for me thanks. 1. I'm currently attending college and I made that very clear in my online application and cv, so can this position be a weekend and evening thing or have they overlooked the fact that I'm still attending by mistake?? And 2. My degree is computer related not business or finance of any sort does that matter at all ? Thanks for your time

bget

Not sure about you first question about whether its nights and/or weekend.. As for you degree tbh I dont think it matter. The job description says it entry level and my degree is in no way related to the banking sector. id advise you to go for the aptitude test and see if you get called for interview. If you do you can ask then about hours etc.. its worth a shot if you can make it at all with college..

And Duffman yea from the job description it did sound to me that it would be dealing with people who are having difficulties with loans, so it could very well be based in Ballsbridge. Thanks for the info..

bget

Not sure about you first question about whether its nights and/or weekend.. As for you degree tbh I dont think it matter. The job description says it entry level and my degree is in no way related to the banking sector. id advise you to go for the aptitude test and see if you get called for interview. If you do you can ask then about hours etc.. its worth a shot if you can make it at all with college..

And Duffman yea from the job description it did sound to me that it would be dealing with people who are having difficulties with loans, so it could very well be based in Ballsbridge. Thanks for the info..

mtnh

I got through to an interview too and that went well. Fingers crossed. I didn't ask about salary, working hours etc. so I have no clue on that front.

I just hope we don't have to go about hounding customers to repay their mortgages/loans if we are to get the job. I don't think I could handle that.

syndrome777

mtnh wrote: »

I got through to an interview too and that went well. Fingers crossed. I didn't ask about salary, working hours etc. so I have no clue on that front.

I just hope we don't have to go about hounding customers to repay their mortgages/loans if we are to get the job. I don't think I could handle that.

hi
I asked where the job is and it is in Ballsbridge, I asked about hours they didn't know.
And I also hope the job isn't like this, cos that would be to stresfull and I really don't like these kind of jobs.
And it begins on 6th of january

alison7011

Hey there,

I also did the aptitude test last friday and have an interview tomorrow morning. What kind of questions did they ask in the interview?

syndrome777

just google competency based questions / interview
I think i found AIB ones to.

anyone how many ppl they are hiring?

Stheno

Would anyone mind posting the link to the ad for the jobs please?

maneno

Stheno wrote: »

Would anyone mind posting the link to the ad for the jobs please?

http://jobs.aib.ie/job/New-Ireland-Province-58-Debt-Recovery-Official/2799548/
Good luck

Stheno

maneno wrote: »

http://jobs.aib.ie/job/New-Ireland-Province-58-Debt-Recovery-Official/2799548/
Good luck

Thank you, it's for a friend, and I truly appreciate it

bget

Anyone heard anything back?? Had my interview on Monday and thought it went well. They said second round interviews were on Wednesday and Thursday but Ive heard nothing one way or the other yet... I would have assumed that even if it was a no I would have been contacted, at least via email.

syndrome777

I git a call for a second interview. It will be on Thursday.
Anyone know what's that one about?

kitty07

Got a call this morning as well for Round 2 Interview, I was originally told last week by the girls in CPL that it was an informal chat but from what I was told this morning it sounds like a formal interview so I'm treating it as such. Just not sure what to prepare for it to be honest, any ideas??

syndrome777

I have no idea, I didn't even know it will be 2 rounds.
Did they told you the time or will they send the email again, I hadn't had my phone when they called (my sister answered) but I think she sad they will send mail again with the details.

If anyone know about this interview please do tell us

kitty07

Ye they just sent an e-mail confirming time and place, mines tomorrow as well.

I feel like I'm putting so much effort in for this and I don't even really know what the job is, they're being so vague about it!

Robby7788

Hi all,
I've an aptitude test on the 3rd of December. However my phone has been getting fixed the past 3 days today including could anyone confirm if they contact you by mobile or email again with the specific details of the test and also has anyone heard as of yet ? Excluding the initial email which initially mentions the aptitude test. Thanks

kitty07

Hi Robby7788, they sent an e-mail to confirm the time and date of the Aptitude Test a few days before hand for me so I imagine it'll be the same for you.

syndrome777

Ok , so I am trying to locate this on the map but no luck

any help, with the exact address od AIB Bankcentre, Ballsbridge, Dublin 4

got the info
it on Merrion road

April O Neill II

Robby7788 wrote: »

Hi all,
I've an aptitude test on the 3rd of December.

Hi, when did you get the call for this?

Robby7788

April O Neill II wrote: »

Hi, when did you get the call for this?

Got an email about it last week at some stage think it may have been Thursday

April O Neill II

Robby7788 wrote: »

Got an email about it last week at some stage think it may have been Thursday

Oh OK, me too, word of warning: that initial email isn't an invitation to the aptitude test. I thought it was and enquired about when it would be. Received a reply that the people selected for the aptitude test will be called, that that email wasn't an invitation just letting people know what the next stage would be if you were selected. Mortified! I thought the email was poorly worded and ambiguous, TBH. Anyway, just a heads up. I think I've put myself of the running so less competition. You're welcome. :pac:;) Best of luck.

syndrome777

so anyone else going for a second round interview tomorrow?
and at what time? (you can pm me)

mtnh

I was told by CPL that if you get the second interview it basically means you've got the job. But of course we can't be presumptuous.

I agree that the vagueness of it all is very annoying, but hopefully we will all know more soon!

JMB88

Anyone been advised of a salary yet?!

bfitzer

Hey Guys,

I had an interview for this last Thursday at CPL in Merrion Square. I still have not heard anything back with regard to whether or not I got to the next round of the interview. Is anyone else in the same boat?
Sound

syndrome777

if anyone had a second interview already, or will have one before 4 pm, please let me know what was about (pm will work )

thanks guys

bget

Yea my 2nd round interview is on Friday and she said she would email me with all the details.. Im not sure what to expect but what Im going to do is to make sure I know plenty about AIB and what they offer etc. It cant hurt right? I assume anyone who is called back for a second round interview did sufficiently well in the competency based interview to show that they are suitable for the position so Im wondering if this is just an informal meeting with the people we would actually be working for. Im not sure tho so going to go in as tho its a formal interview. Good luck to everyone!!! Fingers crossed here big time.. Would be a brilliant early christmas present to get a yes!!

noodler

syndrome777 wrote: »

hi
I asked where the job is and it is in Ballsbridge, I asked about hours they didn't know.
And I also hope the job isn't like this, cos that would be to stresfull and I really don't like these kind of jobs.
And it begins on 6th of january

mtnh wrote: »

I got through to an interview too and that went well. Fingers crossed. I didn't ask about salary, working hours etc. so I have no clue on that front.

I just hope we don't have to go about hounding customers to repay their mortgages/loans if we are to get the job. I don't think I could handle that.

I know someone hwo worls in Ballsbridge on the phones.

Their job entails ringing people who are behind on payments (depends on division, mortgage, cc etc) or taking calls from same.

syndrome777

noodler wrote: »

I know someone hwo worls in Ballsbridge on the phones.

Their job entails ringing people who are behind on payments (depends on division, mortgage, cc etc) or taking calls from same.

yes, that what they just told me
I wonder is it stressful, like do you have to be mean or something , or just call like a reminder of some sort

April O Neill II

Got an invite to the aptitude test after all!

Robby7788

April O Neill II wrote: »

Got an invite to the aptitude test after all!

Via email ? Stating a time and place or ??

April O Neill II

Robby7788 wrote: »

Via email ? Stating a time and place or ??

No, I got a phone call this afternoon.

bget

2nd interview yesterday.. Was told most jobs would be in Ballsbridge with some in Sandyford. Day time hours with the option of shift work in Sandyford.. No mention of salary.
Think it went well. They said HR should be getting in touch next week with a view to getting contracts out before Christmas to facilitate a start date of January 6th.

Good Luck to all!!!!!

April O Neill II

I made it clear that I'm studying full-time, but said I had Fridays off, which I do. I wonder are they looking to take people on part-time, or in the summer?

nalsa

Hi just wondering anyone who has done the aptitude test, what is the dress code?? I have mine on 3rd dec like few others I see here! Thanks!

bget

When I mas at mine there were 40-50 people there. Id say approx 95% of people were in formal attire.. Not many full suits, but a few. One or two in jeans but for the most part formal.. A friend of mine did make the point that in such a large group a person who is not dressed formally is most likely not going to be remembered. Even still, first impressions count so I'd say at least go semi formal..

bget

April O Neill II wrote: »

I made it clear that I'm studying full-time, but said I had Fridays off, which I do. I wonder are they looking to take people on part-time, or in the summer?

Its possible that they need staff to cover weekends, Im not entirely sure. I would imagine if you have make it clear to them that you are not available Mon-Thurs and have still been called back that they must have a role in mind that will suit your availability..