Paddypower and Crystal Palace Drama

MoscowFlyer

I guess we will just have to wait until Friday (maybe?) to see if the funds are processed to my CC/Bank account. I will post Screenshot if they do.

Derek!

ft9 wrote: »

Eh?

They told me they put my account back to €0 as a gesture of good will but then said this when I asked if I could keep the money I withdrew:

[FONT=Tahoma, Verdana, Arial]Thank you for contacting Paddy Power Customer Support.
[/FONT]

You were incorrectly credited winnings due to a blatant price error in the Crystal Palace v Crawley match yesterday.

As per our rules we voided these bets and settled them at the correct price, which however left you with a negative balance of €1067.56.

As a goodwill gesture we have brought balance back to zero.

I apologise for any inconvenience caused.

PEACEBROTHER

PEACEBROTHER wrote: »

The conversation I had with live help told me im getting paid ,
However i didnt save this conversation or session id number anyway to pull it back up ?

Anybody

Headshot

I just want friday to come ffs

TheJackAttack

Withdrawn money is ours..owever, if you did not withdraw money I sincerely doubt you will be receiving any gesture

Headshot

PEACEBROTHER wrote: »

Anybody

no

ft9

PEACEBROTHER wrote: »

Anybody

No I dont think you can pull it back up, but I wouldn't worry, if they ssaid you will get it you will.

I can't imagine them going back on it, prob too late now anyway as the money should be well on its way to being processed.

I would expect funds in bank tomorrow evening or Fri morning

Derek!

It seems that different CS staff are sayin different things to some people

PEACEBROTHER

Anybody think the money we withdrew that all we will get is the correct price . Could be sneaky way by Paddy Power

Headshot

Iv enough of this thread tbh

Back friday lads

ft9

PEACEBROTHER wrote: »

Anybody think the money we withdrew that all we will get is the correct price . Could be sneaky way by Paddy Power

No you will be paid in full if they said so I would think

inforfun

PEACEBROTHER wrote: »

Anybody

Your only hope is maybe your browser history.

ben.schlomo

Just for the record i emailed 'Off The Ball' on Newstalk twice today about the whole situation. Be interesting to see if it gets a mention on tonights show. Also waiting on a reply from customer support over my outstanding balance which they have effectively nicked off me.

TheMilkyPirate

you all went into a negative balance as you didn't have the money in your account to cover it, I did have the money in my account to cover it so they took it out of that. but seen as they rest your thing to zero then surely i should get the money back as it is practically the same thing???

PEACEBROTHER

They never say full amount though , they say bet was corrected to correct price and money withdrawn is ours

ft9

PEACEBROTHER wrote: »

They never say full amount though , they say bet was corrected to correct price and money withdrawn is ours

Yes they did, theyve confirmed many times on live chats that amounts withdrawn are ours

buckfasterer

Just received an email back from customer services, told to bugger off again. I'll upload it later when I get to a computer. They aren't denying giving the gestures out by the way.

ft9

baraca wrote: »

you all went into a negative balance as you didn't have the money in your account to cover it, I did have the money in my account to cover it so they took it out of that. but seen as they rest your thing to zero then surely i should get the money back as it is practically the same thing???

The difference here is they were able to take yours back, not people who withdrew it.

Its not a goodwill gesture at all there just saying that as fcuk all they can do.

PEACEBROTHER

Ok ,
Just a thought that Paddy Power could be sneaky on us

TheJackAttack

PEACEBROTHER wrote: »

Ok ,
Just a thought that Paddy Power could be sneaky on us

Hardly? In the sense of 60c profit due to -2 bet or something?

PEACEBROTHER

true , im just hoping for the best but expecting the worst

Mezcita

Palpable error lads.

I'd expect the "goodwill gesture" to be that your accounts are limited to peanuts.

buckfasterer

This is the email i got from them.

ncident ID: 671344
Hi Martin,

Thank you for contacting Paddy Power Customer Support.
Our rules state: 'We cannot allow for mistakes, nor accept responsibility for any errors or omissions in respect of the announcing, publishing, or marking of prices, runners, times or result, despite every effort to ensure their accuracy. Paddy Power reserves the right to correct any obvious errors'

With regards to goodwill gestures in the past these do not affect whether we will apply a goodwill gesture in the future. If Crawley had beaten Crystal Palace your bet would have been settled as a losing bet, however, as Crystal Palace did win your bet was settled at the correct price. The decision on this will stand. I apologise for any inconvenience caused.
If you have any further queries please click here to avail of our Live Help
Kind Regards,
Daniel Chaplin
Paddy Power Customer Service

panthera

people are being ridiculous here.ye are dealing with bookmakers.it was a glaring error and its covered in their terms and conditions.and people crying because they didnt get a free payday.grow up lads, ye all knew what a mistake it was but ye tried to take advantage.

colly_06

buckfasterer wrote: »

If Crawley had beaten Crystal Palace your bet would have been settled as a losing bet.

:rolleyes:

ft9

So easy to spot those that are raging they weren't on!

unitedrover

panthera wrote: »

people are being ridiculous here.ye are dealing with bookmakers.it was a glaring error and its covered in their terms and conditions.and people crying because they didnt get a free payday.grow up lads, ye all knew what a mistake it was but ye tried to take advantage.

Agree. Doubt this game would have attracted the same level of betting interest without the odds error.

unitedrover

ft9 wrote: »

So easy to spot those that are raging they weren't on!

PP should have text us....our odds are wrong. Everyone get on

buckfasterer

panthera wrote: »

people are being ridiculous here.ye are dealing with bookmakers.it was a glaring error and its covered in their terms and conditions.and people crying because they didnt get a free payday.grow up lads, ye all knew what a mistake it was but ye tried to take advantage.

Its the fact that some got paid out and others didnt. Read the thread.

PEACEBROTHER

panthera wrote: »

people are being ridiculous here.ye are dealing with bookmakers.it was a glaring error and its covered in their terms and conditions.and people crying because they didnt get a free payday.grow up lads, ye all knew what a mistake it was but ye tried to take advantage.

Ok fair enough if they came out and say no but they said to us live help , we are getting the money as goodwill gesture ?