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Paddypower and Crystal Palace Drama

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Comments

  • Registered Users Posts: 2,051 ✭✭✭keysersoze0330


    christymac wrote: »
    They said they cancelled card withdrawal, and I also took money out of the shop wednesday morning. This left me with a minus balance of 92.00, so they just said the goodwill gesture was leaving my balance at 00.00.

    But as to why they said I was going to recieve the dosh, then blatently turn around and so the opposite is beyond me!

    How much were you to get?


  • Registered Users Posts: 71 ✭✭christymac


    Was due to get just over 2000! Disgusted is not the word!!

    Heres how it went on live chat!!


    Welcome to Sportsbook Live Help
    Donal has joined this session!
    Connected with Donal
    Welcome to Live Help, my name is Donal. How can I help you today?
    user1.png Hi. I just wanted to check was my withdrawal successful. I made the withdrawal on tuesday and still no sign in my bank account.
    user1.png It usually does not take this long.
    agent.png I'll check that for you Chris. Could you please confirm the last 4 digits of your Credit/Debit card?
    user1.png ****
    agent.png Thank you. How much was the withdrawal for?
    user1.png 2000 or something like that
    agent.png I have checked the status of that and the withdrawal was canceled due to the erroneous pricing of the Crystal Palace v Crawley match. I'm afraid we had to resettle the bets at the correct price as per our terms and conditions.
    user1.png but I got a message from PP customer service saying that it was their fault and in this case they would let me keep the money.
    agent.png We have written off a portion of it, basically to the tune of €92.12 which we did by bringing your account back to zero when it was in a minus status.
    user1.png "We have written the loss off as our fault, given the staff member involved the obligatory flogging and the upshot for you is that the money is all yours to keep."
    agent.png That is correct but that related to funds which we could not recover.
    user1.png Why did I recieve a message stating the the money is "all" mine to keep. I have spent the money that I though would be in my bank account today as paddy power informed me was mine, which now i know i could not afford to.
    agent.png I'm afraid that was sent to every customer effected by the game but unfortunately we were within our rights to try and rectify the issue. Unfortunately it was not possible to get all funds before the midnight cut off point for withdrawal cancellations. I'm afraid the withdrawal for €2150.00 will not be entering your bank account. I apologise for any inconvenience caused.
    system1.png The session has ended!


  • Registered Users Posts: 2,051 ✭✭✭keysersoze0330


    Very strange, what time did you withdraw at that night?


  • Closed Accounts Posts: 3,071 ✭✭✭user2011


    The second last reply christymac got says it all no such thing as a goodwill gesture from PP

    agent.pngThat is correct but that related to funds which we could not recover.

    They plain and simply could not get all that money back if they could they would..

    Bruckfasterer there is your answer


  • Registered Users Posts: 71 ✭✭christymac


    Very strange, what time did you withdraw at that night?

    Straight away at full time in the game.... well when the winnings came through a couple of mins later!

    Dunno what to do now.. im gutted!


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  • Registered Users Posts: 2,051 ✭✭✭keysersoze0330


    user2011 wrote: »
    The second last reply christymac got says it all no such thing as a goodwill gesture from PP

    agent.pngThat is correct but that related to funds which we could not recover.

    They plain and simply could not get all that money back if they could they would..

    Bruckfasterer there is your answer

    Well spotted, goodwill gesture my a**e!


  • Registered Users, Registered Users 2 Posts: 1,886 ✭✭✭MoscowFlyer


    I withdrew via CC, no sign of it yet! No free bet message either tho


  • Registered Users Posts: 492 ✭✭TheJackAttack


    So people given 20e free bet have had funds withdrawn? Can anyone who withdrew money confirm this??????


  • Registered Users Posts: 492 ✭✭TheJackAttack


    I just rang my Bank there ...my funds have gone in :D:D


  • Registered Users, Registered Users 2 Posts: 2,198 ✭✭✭buckfasterer


    See this still doesn't ring true in my opinion. This whole midnight cut off point is bull, just check my acc history here and look at the times that balance adjustments and resettlements were made. Also, look at the time of my withdrawals........the exact same time as the bet was declared as won and the cash came into my PP account. They still are not telling the whole story here and it still looks like they cherry picked random punters to stop. I withdrew to a Visa Debit card btw.


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  • Registered Users, Registered Users 2 Posts: 2,198 ✭✭✭buckfasterer


    Been on live chat there for 20 mins or so........a few lines stand out for me


    Donal has joined this session!

    Connected with Donal

    Welcome to Live Help, my name is Donal. How can I help you today?

    i have a question regarding the withdrawal of winnings from people from the crystal palace and crawley game on tue last. What was the cut off time by where you stopped the bet resettlements and allowed customers to keep their winnings?

    All accounts that were rectified by midnight that night unfortunately did not receive the extra funds due to the error.

    ok. can you explain then why, when i look at my account history, only one bet winning was rectified by midnight. the amount was €750. The rest were done at 00.09, 00.53 and 01.15. This does not sound to me that you stopped at midnight.

    The issue was stopping withdrawals by midnight. The bets were fully rectified throughout the morning. There was no cut off point for rectifying bet, it was based on funds removed.

    so can you tell me why my withdrawal was able to be stopped, when clearly so many werent? was there a system to it, i.e alphabetical order or just pot luck i got stopped?

    the reason i ask is that i withdrew straight away once the bet was settled and by a method that others also used.

    I am not sure exactly what way they were done, by what sequence I mean. We tried to get them all done by midnight but because they are all done manually some did not get through. Either way we are fully within our rights to rectify any blatantly obvious mistake. I apologise for any inconvenience the matter caused you.

    can you find out? the lack of communication on this matter has led to a great deal of distress recently not only to myself but others. And its something that a €20 free bet will not cover.

    I apologise for the matter but if the issue had been noticed earlier all withdrawals would have been stopped. Unfortunately it was an extremely blatant mistake that alot of people took advantage of. I'm afraid we are fully covered in our terms and conditions to rectify the error

    I know that and I am aware of that. Its all down to the fact that some people were stopped, others were not. You then send out a message saying that as a goodwill gesture, your going to take the hit. What im asking you is why me and not the rest? Can you see where im coming from? Can you understand how this looks from my perspective?

    I understand where you are coming from but in fairness the issue was a major error which many took advantage of. Technically no customers were entitled to these funds, but due to the time it was not possible to stop all withdrawals due to the sheer volume. The funds that we couldn't stop we were left with the option to actively chase people for funds and risk getting a very bad reputation or allow those to be written off as it was not the full payout, only a portion of them. If this had have happened to a 3 o clock kick off we would not be having this conversation as this would have been fully rectified on our end. Unfortunately any monies we did recover were done so in accordance to our rules and those of our regulator.

    So you risk not tarnishing your reputation by making a minority lives a misery for the next few days watching everyone else withdraw their funds, and im left with a €20 free bet. Can i go back to the previous question, will you please find out for me the sequence that withdrawals were stopped?

    It was done by the time bets were placed as far as I know. Can I query what the relevence of that is?

    Once again all I can do is apologise for the situation.

    I am just trying to figure out the reasoning for some withdrawals to be stopped and other let go. There had to be some sort of sequence since you deny any cherry picking of accounts. can you tell me how many were affected by withdrawals being stopped?

    I cannot disclose them details. I have checked your previous correspondence with us and we have explained fully the situation to you and have advised if you wish to pursue the matter further you can bring it up with IBAS. We will, unfortunately only be repeating our stance.

    I am currently considering it. I know that you were worried about gaining a bad reputation for going after people to return money but the way that this has been handled has done just that, and at this time, people are in the process of contacting different media outlets to try and gain some coverage on the matter. For the amount of people that are affected, it would have been a glowing report on your company and would have gained far more respect and no doubt business. Now that reputation is severely tarnished.

    Of course I fully understand the situation but you have to appreciate that the funds were left with customers who got to take advantage of the error as a goodwill gesture after all options were weighed up. The fact remains that this has absolutely no relevance to customers who had their money reversed, this is completely seperate. I will have to be very clear and I apologise if by reading the text I come across as blunt, I don't mean to sound that way but the funds for those bets were not due to any customers, we reserved the right to fully rectify any error, this is fully covered in our terms and conditions, which have been verified by the Gambling Commission. Legally speaking we were fully within our right to reverse the withdrawals and rectify the issue. If you feel you have a case with IBAS I would advise you go to them. Unfortunately as it stands we have fully explained the case to you personally on several occasions and also to any other customer who wishes to know.

    So as far as your concerned this is the end of the matter? a €20 free bet?

    Unfortunately as it stands it is. I offer my sincere apologies along with it.

    ok, goodbye.

    Take care. Bye


  • Registered Users, Registered Users 2 Posts: 3,844 ✭✭✭carlcon


    christymac wrote: »
    Was due to get just over 2000! Disgusted is not the word!!

    Heres how it went on live chat!!


    Welcome to Sportsbook Live Help
    Donal has joined this session!
    Connected with Donal
    Welcome to Live Help, my name is Donal. How can I help you today?
    user1.png Hi. I just wanted to check was my withdrawal successful. I made the withdrawal on tuesday and still no sign in my bank account.
    user1.png It usually does not take this long.
    agent.png I'll check that for you Chris. Could you please confirm the last 4 digits of your Credit/Debit card?
    user1.png ****
    agent.png Thank you. How much was the withdrawal for?
    user1.png 2000 or something like that
    agent.png I have checked the status of that and the withdrawal was canceled due to the erroneous pricing of the Crystal Palace v Crawley match. I'm afraid we had to resettle the bets at the correct price as per our terms and conditions.
    user1.png but I got a message from PP customer service saying that it was their fault and in this case they would let me keep the money.
    agent.png We have written off a portion of it, basically to the tune of €92.12 which we did by bringing your account back to zero when it was in a minus status.
    user1.png "We have written the loss off as our fault, given the staff member involved the obligatory flogging and the upshot for you is that the money is all yours to keep."
    agent.png That is correct but that related to funds which we could not recover.
    user1.png Why did I recieve a message stating the the money is "all" mine to keep. I have spent the money that I though would be in my bank account today as paddy power informed me was mine, which now i know i could not afford to.
    agent.png I'm afraid that was sent to every customer effected by the game but unfortunately we were within our rights to try and rectify the issue. Unfortunately it was not possible to get all funds before the midnight cut off point for withdrawal cancellations. I'm afraid the withdrawal for €2150.00 will not be entering your bank account. I apologise for any inconvenience caused.
    system1.png The session has ended!
    "We have written the loss off as our fault, given the staff member involved the obligatory flogging and the upshot for you is that the money is all yours to keep"

    "All" yours. All. Not "what we negatived"... "All". - Lie #2.

    --
    I'm afraid that was sent to every customer effected by the game but unfortunately we were within our rights to try and rectify the issue. Unfortunately it was not possible to get all funds before the midnight cut off point for withdrawal cancellations.

    "Sent to every customer", not "we sent it to the few who beat us to it". - Lie #3.
    --

    Lads, how the fook are they getting away with all these lies?


  • Closed Accounts Posts: 372 ✭✭restingpilgrim


    Might a suggest another angle of attack as well. If you buy a few shares in paddy power you should have the right to raise questions at the AGM. Also as a shareholder you can attend the agm and help youself to the free grub.

    I suggest that a good question might be "How much did this cock up cost the company? "

    Answer to this should upset a few of the bigger shareholders !!

    And follow up how much trade did this cost the company by "cheesing Off" good customers who refuse to bet anymore with Paddy Power after they were assured they would get paid only to find out they would not.

    Also find out the larger institutions, pension funds etc who have large shareholdings and start an e mail campaign with them as well. They will not like this too much


    By the way I have no financial interest in this as I have closed my account with PAddy as they "cheesed" me off a long time.


    Vote with your feet as they say.

    Please feel free to replace "cheesed" with words of your own choice


  • Registered Users, Registered Users 2 Posts: 3,844 ✭✭✭carlcon


    I just had a chat with someone who used to work as a solicitor for Ladbrookes.

    He tells me, in terms of us doing damage to PP's credibility, they'd almost damage their cred even more if they back off on their "tough schitt" stance, after so strongly stating to us that "we have done what we believe to be right".

    He said there's only one real chance of anything coming of this, and that's if the big man himself ends up on TV/Radio and someone hits him with the question and he does it out of personal pressure.

    In short; he told me I'm wasting my time otherwise.


  • Banned (with Prison Access) Posts: 43 madfistbt1


    What is the most someone made out of this? I had 20 at 33/1 but never got paid.
    I had about a grand in my bank so could have put all that on it, and was actually considering it for a second but decided not as i thought they would cancel it straight away.

    I thought they would try cancel the biggest withdrawals first but it doesnt seem that way. Id love to know how they selected which ones to cancel. If they didnt select it on the size of the withdrawal i wonder how much is the most someone got away with!


  • Registered Users, Registered Users 2 Posts: 8,900 ✭✭✭Eire-Dearg


    madfistbt1 wrote: »
    What is the most someone made out of this? I had 20 at 33/1 but never got paid.
    I had about a grand in my bank so could have put all that on it, and was actually considering it for a second but decided not as i thought they would cancel it straight away.

    I thought they would try cancel the biggest withdrawals first but it doesnt seem that way. Id love to know how they selected which ones to cancel. If they didnt select it on the size of the withdrawal i wonder how much is the most someone got away with!
    You can be sure someone somewhere had a massive stake on that bet. There's people who take opportunities like these with open arms.


  • Registered Users, Registered Users 2 Posts: 1,346 ✭✭✭blindpilot


    madfistbt1 wrote: »
    What is the most someone made out of this? I had 20 at 33/1 but never got paid.
    I had about a grand in my bank so could have put all that on it, and was actually considering it for a second but decided not as i thought they would cancel it straight away.

    I thought they would try cancel the biggest withdrawals first but it doesnt seem that way. Id love to know how they selected which ones to cancel. If they didnt select it on the size of the withdrawal i wonder how much is the most someone got away with!


    Made 1600 out of it myself although there are lads who made more Im sure. Made the withdrawal within seconds of being paid out. i think if I waited I wouldnt have got the money.


  • Registered Users Posts: 1,152 ✭✭✭PEACEBROTHER


    Just back from pub after talkin to PP employee and from what i can gather from his drunken thoughts, :rolleyes: is that PP are considering giving everyone including ppl who got paid a bonus bet ? Might not be much but he would not tell exactly what it was , only everyone involved will be guaranteed a nice bet when it all settles down:rolleyes::eek:


  • Registered Users, Registered Users 2 Posts: 3,844 ✭✭✭carlcon


    Just back from pub after talkin to PP employee and from what i can gather from his drunken thoughts, :rolleyes: is that PP are considering giving everyone including ppl who got paid a bonus bet ? Might not be much but he would not tell exactly what it was , only everyone involved will be guaranteed a nice bet when it all settles down:rolleyes::eek:

    Did he mean a €20 free bet? That's what we got a couple of days ago.


  • Registered Users Posts: 1,152 ✭✭✭PEACEBROTHER


    carlcon wrote: »
    Did he mean a €20 free bet? That's what we got a couple of days ago.


    Great minds think a like :D
    exactly what i said but he said in next few days PP will look after everyone involved ?
    not sure what he means if annything but just thought i let ye know


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  • Registered Users, Registered Users 2 Posts: 4,255 ✭✭✭Juwwi


    Did you get your money peacebrother?


  • Registered Users Posts: 1,152 ✭✭✭PEACEBROTHER


    robbie1977 wrote: »
    Did you get your money peacebrother?


    yup 820e


  • Registered Users, Registered Users 2 Posts: 3,844 ✭✭✭carlcon


    Great minds think a like :D
    exactly what i said but he said in next few days PP will look after everyone involved ?
    not sure what he means if annything but just thought i let ye know

    I guess we'll wait and see. I've all but given up on the matter at this point, so I wont hold my breath.


  • Registered Users, Registered Users 2 Posts: 2,198 ✭✭✭buckfasterer


    carlcon wrote: »
    Great minds think a like :D
    exactly what i said but he said in next few days PP will look after everyone involved ?
    not sure what he means if annything but just thought i let ye know

    I guess we'll wait and see. I've all but given up on the matter at this point, so I wont hold my breath.

    Exactly. Don't see much happening myself. after this long and such a hard stance, why would they? the only reason I can think of would be someone from media source got in touch and they've said they're going to make a very public media announcement to gain some good press.


  • Closed Accounts Posts: 88,972 ✭✭✭✭mike65


    I for one would love to know what the total exposure for this error is for PP and how much they write off for the sake a a headline when they pay out on say "Arsenal to win the league" as they did in 2003? (Utd won)


  • Registered Users, Registered Users 2 Posts: 2,198 ✭✭✭buckfasterer


    mike65 wrote: »
    I for one would love to know what the total exposure for this error is for PP and how much they write off for the sake a a headline when they pay out on say "Arsenal to win the league" as they did in 2003? (Utd won)

    You and me both! Think how easy this would have been though had they just settled everyone once they figured out they couldnt stop everyones withdrawals......


  • Registered Users, Registered Users 2 Posts: 1,030 ✭✭✭Keano!


    madfistbt1 wrote: »
    What is the most someone made out of this? I had 20 at 33/1 but never got paid.
    I had about a grand in my bank so could have put all that on it, and was actually considering it for a second but decided not as i thought they would cancel it straight away.

    I thought they would try cancel the biggest withdrawals first but it doesnt seem that way. Id love to know how they selected which ones to cancel. If they didnt select it on the size of the withdrawal i wonder how much is the most someone got away with!

    I got 1550 out of it... but withdrew 4 separate transactions so I wouldn't have one huge withdrawal which I thought might trigger them cancelling it...


  • Registered Users, Registered Users 2 Posts: 2,400 ✭✭✭evosteo


    Keano! wrote: »
    I got 1550 out of it... but withdrew 4 separate transactions so I wouldn't have one huge withdrawal which I thought might trigger them cancelling it...

    well played sir, well played


  • Registered Users, Registered Users 2 Posts: 2,198 ✭✭✭buckfasterer




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  • Registered Users, Registered Users 2 Posts: 1,886 ✭✭✭MoscowFlyer


    Finally got my money today.


  • Registered Users, Registered Users 2 Posts: 1,886 ✭✭✭MoscowFlyer


    Finally got my money today.


  • Registered Users Posts: 752 ✭✭✭cup of tea


    I got mine. Had a screenshot of what I won but removed it because my username could be seen. Got around 2,300e. Withdrew it straight after the game in one transaction AND got a 20e free bet. Would have bet more but they limited my max bet to a 5er after my third bet.


  • Registered Users, Registered Users 2 Posts: 2,198 ✭✭✭buckfasterer


    Just back from pub after talkin to PP employee and from what i can gather from his drunken thoughts, :rolleyes: is that PP are considering giving everyone including ppl who got paid a bonus bet ? Might not be much but he would not tell exactly what it was , only everyone involved will be guaranteed a nice bet when it all settles down:rolleyes::eek:

    Anyone heard anything more on this?? Smells of bullsh1t if you ask me mind you!


  • Registered Users Posts: 2,051 ✭✭✭keysersoze0330


    At this stage lads its a dead duck unfortunately. Time to move on and get on the footie thread and start winning!


  • Registered Users, Registered Users 2 Posts: 2,198 ✭✭✭buckfasterer


    Haha, ive just tried to log on there to my acc and its been closed!


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  • Registered Users, Registered Users 2 Posts: 54,740 ✭✭✭✭Headshot


    Haha, ive just tried to log on there to my acc and its been closed!

    Did ya ask live help why its closed?


  • Registered Users, Registered Users 2 Posts: 2,198 ✭✭✭buckfasterer


    Headshot wrote: »
    Did ya ask live help why its closed?

    Half an hour later and its because I complained too much!! :eek:


  • Registered Users, Registered Users 2 Posts: 54,740 ✭✭✭✭Headshot


    Half an hour later and its because I complained too much!! :eek:

    lol

    sorry for laughing but thats such a piss poor excuse for a closure


  • Registered Users, Registered Users 2 Posts: 408 ✭✭lamoss


    lamoss wrote: »
    Its strange that no newspapers have got hold of this story yet (correct me if I am wrong ) . they must have researchers looking at boards across the web for news.
    I think that the tabloids know what has happend and dont want to upset paddy power because of the huge amount they spend on advertising with them in their racing pullouts most weekends and even more when Cheltenham and other festivals are on.........They dont want to rock the boat and piss paddy off and lose revenue :(

    Today in the sun p/p had a pullout centre section for last man standing and ads on every page in the racing pullout. I dont know if he took out ad,s in every tabloid but it makes you think what side the papers will go on with big ad,s like these at stake :confused:


  • Registered Users, Registered Users 2 Posts: 8,900 ✭✭✭Eire-Dearg


    I finally checked my balance today - I got the money ;)


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  • Closed Accounts Posts: 88,972 ✭✭✭✭mike65


    The papers are never going to piss off PP, way too much marketing revenue at risk in these hard times. Hell they are one of the few "domestic spend" companies hiring more than the odd person.


  • Registered Users, Registered Users 2 Posts: 2,198 ✭✭✭buckfasterer


    mike65 wrote: »
    The papers are never going to piss off PP, way too much marketing revenue at risk in these hard times. Hell they are one of the few "domestic spend" companies hiring more than the odd person.

    I agree with the point that newspapers werent going to pick up on the story but I thought that other bookies would have used it in a marketing campaign or something along those lines. Do you think PP would have passed up the chance? They're the Ryanair of the bookies world!


  • Registered Users, Registered Users 2 Posts: 475 ✭✭Former Great


    Lads what is this thread about too long to read through it all...


  • Registered Users, Registered Users 2 Posts: 842 ✭✭✭mr.wiggle


    Lads what is this thread about too long to read through it all...

    Just googled PP and crystal palace..exhausted from it :pac:

    First link up -
    http://www.thescore.ie/paddy-power-punters-cant-expect-to-gain-from-what-was-a-clear-mistake-209097-Aug2011/

    Punters can’t expect to gain from website mistake, bookmaker insists
    24/08/11 687 Views 12 CommentsShare23 Tweet8 Image: Tony Marshall/EMPICS SportBOOMAKER PADDY POWER SAYS while his company regrets odds posted in error for last night’s Carling Cup clash between Crystal Palace and Crawley Town, punters affected by the correction of the mistake cannot expect to be compensated.

    Some football fans who logged on to paddypower.com noticed that the handicap market had ‘Palace +1′ running at 100/1 up until the 43rd minute of the match.

    One reader told us that he and some friends placed money on the Eagles to win on the handicap market of +2 at a price of 30/1.

    The Championship side won 2-0, with winnings initially paid out by the company. However, that money was later said to be “taken back”.

    The accounts of some of those who had also sought to take advantage of the error were also suspended.

    Paddy Power, head of communications with the bookmakers, admitted that a mistake was made during the match but that no compensation will be paid out to those affected.

    “Unfortunately it’s just one of these situations that comes up every once in a while,” he told TheScore this afternoon.

    “It’s a pain in the backside but there are so many matches that take place, sometimes these mistakes are made.”
    Power said that the company has the right to address any errors on its site immediately, and retract payments in extreme circumstances where the odds offered vastly differ from those intended.

    “I hate to hide behind the rules but it is in there that we retain the option to correct these very obvious errors.

    “For instance, were odds of 1000-1 on Manchester United winning the Premier League to appear on the site, we could not be expected to pay out on such a ridiculous bet.”
    When asked if customers could expect to receive some sort of compensation following yesterday evening’s error, Power insisted that the company has always acted in a fair way, but that they would not be contacting the individual concerned.


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