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laptopsdirect.ie - what are they like?
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Ordered a TH42PZ81B from laptopsdirect.ie after some initial problems with their ordering system they took my order and assured me the order would be delivered in two days
. Received confirmation email:D. After a day when their website still said my order had not been dispatched
. I used their eMessaging system (as they recommended) and after three requests for information I was assured that the order was dispatched they also included information of how to track my order through the transportation company (which can only be checked by phone). Called the transportation company who said they never received the order:(. Called laptopsdirect.ie through the Irish number, to be informed that even though laptopsdirect.ie list plenty of 42 inch (and bigger) TVs that they could not deliver anything greater than 37 inch to the Republic. They admitted that they should never have taken the order :mad:. They then offered to let me change my order, which I declined and then said that they would have to cancel my order. I received a confirmation of the cancelation by email. A day later I found out that they still went ahead and charged my credit card company :eek:. I have been on to my credit card company and they have told me to try to resolve the issue with laptopsdirect.ie directly if this fails they will then get involved. I will not be returning to laptopsdirect.ie with my cash EVER again . 0 -
Oh dear that's not goodGadgetGeek wrote: »Ordered a TH42PZ81B from laptopsdirect.ie after some initial problems with their ordering system they took my order and assured me the order would be delivered in two days. Received confirmation email:D. After a day when their website still said my order had not been dispatched. I used their eMessaging system (as they recommended) and after three requests for information I was assured that the order was dispatched they also included information of how to track my order through the transportation company (which can only be checked by phone). Called the transportation company who said they never received the order:(. Called laptopsdirect.ie through the Irish number, to be informed that even though laptopsdirect.ie list plenty of 42 inch (and bigger) TVs that they could not deliver anything greater than 37 inch to the Republic. They admitted that they should never have taken the order :mad:. They then offered to let me change my order, which I declined and then said that they would have to cancel my order. I received a confirmation of the cancelation by email. A day later I found out that they still went ahead and charged my credit card company :eek:. I have been on to my credit card company and they have told me to try to resolve the issue with laptopsdirect.ie directly if this fails they will then get involved. I will not be returning to laptopsdirect.ie with my cash EVER again .
- Clearly from the post, it was an emotional time for you 0 -
GadgetGeek wrote: »Ordered a TH42PZ81B from laptopsdirect.ie after some initial problems with their ordering system they took my order and assured me the order would be delivered in two days. Received confirmation email:D. After a day when their website still said my order had not been dispatched. I used their eMessaging system (as they recommended) and after three requests for information I was assured that the order was dispatched they also included information of how to track my order through the transportation company (which can only be checked by phone). Called the transportation company who said they never received the order:(. Called laptopsdirect.ie through the Irish number, to be informed that even though laptopsdirect.ie list plenty of 42 inch (and bigger) TVs that they could not deliver anything greater than 37 inch to the Republic. They admitted that they should never have taken the order :mad:. They then offered to let me change my order, which I declined and then said that they would have to cancel my order. I received a confirmation of the cancelation by email. A day later I found out that they still went ahead and charged my credit card company :eek:. I have been on to my credit card company and they have told me to try to resolve the issue with laptopsdirect.ie directly if this fails they will then get involved. I will not be returning to laptopsdirect.ie with my cash EVER again .
:eek::eek::eek:
Thats pretty poor alright. Good thing i didnt order my new 40" samsung off them. Bought off www.samsyerman.co.uk in the end. Ordered over the phone at about 4 today. My tv will be dispatched on monday and it'll make its way down to me inn Cork by Wednesday.I would have ordered off richersounds but they were out of stock of the samsung for about 2 weeks. Samsyerman were a pleasure to deal with and i aint the only boardsie to say that.
Forget laptopsdirect and directtvs. Thats countless numbers of boardsies i've seen have problems with them.0 -
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Wow... there was me thinking I was the only one... I ordered a laptop off them before Christmas (around the 16th Dec) and it arrived within 3 working days, which is all fine and dandy. It was a great machine for the price 1gb nvidia card subwoofer and everything, pretty cheap compared to other companies. With excitement and glee in my eyes, I unpacked it all, plugged it in, opened it up, turned it on... then i thought... hey what a weird screen saver... looked back a bit and realised the screen was cracked all down the right hand side
To my utter disappointment I rang them up... At first they where useful, Customer service sent me an email showing me the returns form, so I filled it out and sent it off. The next morning I rang up to see if it went through, they said they never received it, so I asked for it to be collected, they said they will sort it out and sent me a message saying they will look into it now... 2 days later I rang up again... yet again... nope no record (I start to get annoyed here) So I asked them again, can you get it collected ASAP as this was a Christmas present and I would like a refund, same answer again, ok it will be done :P gave me a delivery date 23rd dec
So... as you can guess it didn't get collected... 2-3 phone calls and email later, got the date 30th... nope... 2nd Jan.. Another phone call... 7th Jan.. Finally got collected and still waiting on the refund.
Well to sum up, I wouldn't recommend them to anyone; the hassle is not worth the amount of money saved.0 -
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GadgetGeek wrote: »Ordered a TH42PZ81B from laptopsdirect.ie after some initial problems with their ordering system they took my order and assured me the order would be delivered in two days. Received confirmation email:D. After a day when their website still said my order had not been dispatched. I used their eMessaging system (as they recommended) and after three requests for information I was assured that the order was dispatched they also included information of how to track my order through the transportation company (which can only be checked by phone). Called the transportation company who said they never received the order:(. Called laptopsdirect.ie through the Irish number, to be informed that even though laptopsdirect.ie list plenty of 42 inch (and bigger) TVs that they could not deliver anything greater than 37 inch to the Republic. They admitted that they should never have taken the order :mad:. They then offered to let me change my order, which I declined and then said that they would have to cancel my order. I received a confirmation of the cancelation by email. A day later I found out that they still went ahead and charged my credit card company :eek:. I have been on to my credit card company and they have told me to try to resolve the issue with laptopsdirect.ie directly if this fails they will then get involved. I will not be returning to laptopsdirect.ie with my cash EVER again .
The latest update was, when they lodged the money back to my credit card with the falling pound (£) I was out of pocket by 40 Euro. Laptopsdirect.ie said this was not there problem and were quite ignorant about it, I must also admit to been quite annoyed which probably didn’t help. I contacted the credit card company how said they were in violation and to apply in writing to the credit card company stating "Due to the merchant processing the transaction in error I have suffered a finance loss as a direct result of the violation of these regulations”
This was a lot of work considering I’ve got nothing to show for it, bar a headache. STAY AWAY FROM THEM.0
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