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Magnet broadband
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Hi Rory,
Yes, I am getting dynamic public ip addresses from different subnets from the packetfront dhcp server can this be changed on the router by magnet tech to only use ips from the same subnet? Also if possible to increase the renewal time?
Unable to network pcs at home as ips keep changing from one subnet to another. Looks like every hour but i cant be sure. Otherwise is there an alternative solutions? 4 Laptops, PS3, Screenplay, 2 mobiles with wireless.
Surprised that no one else is having this problem or maybe there is a solution that i dont know about
Thanks
Can you PM me your details and I will persue.0 -
Hi Rory,
Yes, I am getting dynamic public ip addresses from different subnets from the packetfront dhcp server can this be changed on the router by magnet tech to only use ips from the same subnet? Also if possible to increase the renewal time?
Unable to network pcs at home as ips keep changing from one subnet to another. Looks like every hour but i cant be sure. Otherwise is there an alternative solutions? 4 Laptops, PS3, Screenplay, 2 mobiles with wireless.
Surprised that no one else is having this problem or maybe there is a solution that i dont know about
Thanks
I had to buy a second router to solve it. Was getting no-where with Magnet support, they kept impyling i couldn't enter the password correctly0 -
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Hello Rory,
I'm a semi-new customer of magnet entertainment and so far I'm not impressed with the level of communication between the customers repersentatives and the technical engineers themselves. It's a serious break down of communication as customers should be allowed to speak with the technical support team rather than some ignorant customer "support" employee who in most cases would rather hang up than have to listen to the oh so important customer.
My case is this. On the 15th of July I ordered MagnetBolt package, costing €64.99 per month. I was told my internet would be on and ready once the line was active. Eircom engineer was sent out and arrived on the 25th and activated the line, the engineer himself even said it should be ready by that evening because the line is now active and ready to be used. Later on that evening I wasn't getting anything even though there was a solid green link light.
I called customer service and they told me there was a problem in which an Eircom engineer would need to be sent out to repair the line and that it should be available by the 29th of July. On the 29th of July I called customer services again because of no internet, I was told an engineer had left a note or ticket saying he'd been out and repaired the line which required to be "physically replaced". I was also informed that I will have internet on the 30th of July, customer repersentative at this time assured me that the internet will be up and running 100% on the date mentioned.
Now I should tell you that by this time I was told by customer support that my support was esculated to level 2 support and that I would recieve a phone call by a technical engineer within 24 hours. Now being that the phone call was made before 1500h on the 29th, you would imagine within 24 hours meant by 1500h on the 30th, considering both are working days.(Thursday & Friday) by 1500h on the 30th I had recieved both no phone call and no internet service which was promised to me. I called customer support after 1500h on the 30th and I was informed that he would email level 2 and have them call me asap. Given my current experience with the customer team I asked what time I should expect a call back by, he said 1800h.
Being as paranoid as I was, come 1730h I recieved no call back so I tried calling customer support, I was put on hold for about 10 minutes while I waited to be put through to customer support, no luck. So I called the sales team and asked if anybody from customer support or level 2 support was around, he put me on hold while he went to check and when he came back he informed me that they had all gone home for the long weekend. I'm sure you will agree with me when I say this is completely unacceptable at this point as he told me nobody was due back in work till the Tuesday, 3rd of August.
I waited patiently till the 3rd, which is today. I called up looking for support, 1st person I got through to hung up on me, 2nd person left me on hold for a good 5 minutes before I hung up and called again. 3rd person quite annoyingly told me there's nothing he can do and that he's sorry but they'll have to send out another engineer which could take another 5 working days which if I'm not wrong, is the 10th of August, next Tuesday.
I suppose my question would be, what kind of a FUBAR support are you guys running over there? You've already breached the contract we've agreed on, which is quiet simply void from the 29th onwards.
Kind regards,
YOUR customer.0 -
Hello Rory,
I'm a semi-new customer of magnet entertainment and so far I'm not impressed with the level of communication between the customers repersentatives and the technical engineers themselves. It's a serious break down of communication as customers should be allowed to speak with the technical support team rather than some ignorant customer "support" employee who in most cases would rather hang up than have to listen to the oh so important customer.
My case is this. On the 15th of July I ordered MagnetBolt package, costing €64.99 per month. I was told my internet would be on and ready once the line was active. Eircom engineer was sent out and arrived on the 25th and activated the line, the engineer himself even said it should be ready by that evening because the line is now active and ready to be used. Later on that evening I wasn't getting anything even though there was a solid green link light.
I called customer service and they told me there was a problem in which an Eircom engineer would need to be sent out to repair the line and that it should be available by the 29th of July. On the 29th of July I called customer services again because of no internet, I was told an engineer had left a note or ticket saying he'd been out and repaired the line which required to be "physically replaced". I was also informed that I will have internet on the 30th of July, customer repersentative at this time assured me that the internet will be up and running 100% on the date mentioned.
Now I should tell you that by this time I was told by customer support that my support was esculated to level 2 support and that I would recieve a phone call by a technical engineer within 24 hours. Now being that the phone call was made before 1500h on the 29th, you would imagine within 24 hours meant by 1500h on the 30th, considering both are working days.(Thursday & Friday) by 1500h on the 30th I had recieved both no phone call and no internet service which was promised to me. I called customer support after 1500h on the 30th and I was informed that he would email level 2 and have them call me asap. Given my current experience with the customer team I asked what time I should expect a call back by, he said 1800h.
Being as paranoid as I was, come 1730h I recieved no call back so I tried calling customer support, I was put on hold for about 10 minutes while I waited to be put through to customer support, no luck. So I called the sales team and asked if anybody from customer support or level 2 support was around, he put me on hold while he went to check and when he came back he informed me that they had all gone home for the long weekend. I'm sure you will agree with me when I say this is completely unacceptable at this point as he told me nobody was due back in work till the Tuesday, 3rd of August.
I waited patiently till the 3rd, which is today. I called up looking for support, 1st person I got through to hung up on me, 2nd person left me on hold for a good 5 minutes before I hung up and called again. 3rd person quite annoyingly told me there's nothing he can do and that he's sorry but they'll have to send out another engineer which could take another 5 working days which if I'm not wrong, is the 10th of August, next Tuesday.
I suppose my question would be, what kind of a FUBAR support are you guys running over there? You've already breached the contract we've agreed on, which is quiet simply void from the 29th onwards.
Kind regards,
YOUR customer.
Can you PM me your details and I can get to the bottom of this?0 -
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