* Ryanair * Ryanair * Ryanair *

killbillvol2 · 03-06-2019 11:02pm

billie1b wrote: »

I don’t see the big problem, they only changed the time of the flight, not the actual bookings in it, everything on your booking is as normal, plus you say you paid for your seats/priority etc, if thats true you don’t have to wait until 48hrs before the flight, you can do it anytime from 30 days before the flight. Check in, check to see if it’s the seats you paid for, if not, go onto the web chat, give your reference number and they’ll sort it, it’s not near as bad as everyone is making it out to be.

Why don't you read the post? They did try to check in and the seats aren't there.

billie1b · 03-06-2019 11:05pm

killbillvol2 wrote: »

Why don't you read the post? They did try to check in and the seats aren't there.

No it’s not, his/her seats are highlighted that they’ve been given, it’s asking to select more expensive/premium seats, just skip it and you’re done

tom1ie · 03-06-2019 11:38pm

billie1b wrote: »

No it’s not, his/her seats are highlighted that they’ve been given, it’s asking to select more expensive/premium seats, just skip it and you’re done

its saying we have to select seats. But i have already booked seats which i have an e mail proving from 20/6/18. The seats i booked are shown as not available on the seat selector. That either means there is some computer error thats not recognising me as the "owner" of those seats, or (more likely) when they changed the flight they disregarded my reserved seats and put them back into general population. Either way ill be looking for those seats back or the premium seats as they are the only ones left where we can all be together.

tom1ie · 03-06-2019 11:41pm

billie1b wrote: »

I don’t see the big problem, they only changed the time of the flight, not the actual bookings in it, everything on your booking is as normal, plus you say you paid for your seats/priority etc, if thats true you don’t have to wait until 48hrs before the flight, you can do it anytime from 30 days before the flight. Check in, check to see if it’s the seats you paid for, if not, go onto the web chat, give your reference number and they’ll sort it, it’s not near as bad as everyone is making it out to be.

also, i cant select my seats that ive booked when i go to check in. i tried to get in contact with the web chat this evening during their posted opening hours, but no dice. No one bothered replying. Ill keep you all updated tomorrow.

tom1ie · 04-06-2019 10:08am

tom1ie wrote: »

also, i cant select my seats that ive booked when i go to check in. i tried to get in contact with the web chat this evening during their posted opening hours, but no dice. No one bothered replying. Ill keep you all updated tomorrow.

Ok so it looks like a happy ending. I got onto them this morning and explained the situation. The guy got on to his supervisor and ten mins later we are sorted with seats all sitting together in the premium section no less. Didn't have to pay anything for this. The original seats were not premium.
Fair play to Ryanair on this one and thanks for all the advice and comments guys.

joeysoap · 04-06-2019 12:48pm

The least they could do after all the stress they put you through.

Pretty obvious those seats were ‘unsellable’ ( because of the price) and were going to allocated to late checkers in, same as AL at the airport desks. You can and often do get the front seats as all the others are allocated on web checkin.

Credit Checker Moose · 04-06-2019 1:50pm

Indeed. I just always play Ryanair Roulette when checking in. Just wait for the last possible moment to check in and get the good seats for free.

tom1ie · 04-06-2019 3:37pm

Credit Checker Moose wrote: »

Indeed. I just always play Ryanair Roulette when checking in. Just wait for the last possible moment to check in and get the good seats for free.

That’s fine if your traveling with other adults or by yourself but when you bring young kids into the equation you really have to all sit together.

deezell · 03-07-2019 9:56am

Ryanair stiffing the poor Brits when they buy their flights outside the UK with a UK card. They automatically change the Euro ( or other) price to Sterling at an appalling rate. Even UK Revolut owners who have the Euros in their account are being identified as UK and charged in £ at RRR ( Ryanair Ripoff Rate).
https://www.which.co.uk/news/2019/06/ryanair-customers-paying-extra-with-rip-off-exchange-rates/

ohnonotgmail · 03-07-2019 10:04am

deezell wrote: »

Ryanair stiffing the poor Brits when they buy their flights outside the UK with a UK card. They automatically change the Euro ( or other) price to Sterling at an appalling rate. Even UK Revolut owners who have the Euros in their account are being identified as UK and charged in £ at RRR ( Ryanair Ripoff Rate).
https://www.which.co.uk/news/2019/06/ryanair-customers-paying-extra-with-rip-off-exchange-rates/

I cant believe Ryanair are still getting away with that.

A Dub in Glasgo · 03-07-2019 10:07am

Ryanair have being doing that for as long as I can remember - it is nothing new. I have always purchased my flights in two legs (it is not just Brits :P ) - UK to destination and then destination to UK and I have never paid the poor euro exchange rate as I have always changed the option before paying

deezell · 03-07-2019 12:32pm

I bet the option is not flagged as "do you wish to pay an extortionate exchange rate". Not just Ryanair, Are Lingus to a lesser rate, also a lot of UK revolut nd other card holders being ripped off in Euro and other currency zone hotels and restaurants, by being denied payment in local currency which they have in their revolut accounts.

ohnonotgmail · 03-07-2019 12:34pm

deezell wrote: »

I bet the option is not flagged as "do you wish to pay an extortionate exchange rate". Not just Ryanair, Are Lingus to a lesser rate, also a lot of UK revolut nd other card holders being ripped off in Euro and other currency zone hotels and restaurants, by being denied payment in local currency which they have in their revolut accounts.

Its even worse than that. If you try to pay in the currency of the card the Ryanair site warns you that it will be more expensive than paying in euros at their extortionate rate.

A Dub in Glasgo · 04-07-2019 12:08am

I booked a couple of one way Dublin to Glasgow flights this evening and the following is how it is presented - a pain in the backside but something that I expect from Ryanair (and others)

Rock Steady Edy · 04-07-2019 6:48am

It would be interesting to see when any debit / credit card company will next be using an exchange rate of €1 = 95.26p.

There are authorities that are supposed to be protecting consumers on this kind of poor practice.

deezell · 04-07-2019 7:02am

A Dub in Glasgo wrote: »

I booked a couple of one way Dublin to Glasgow flights this evening and the following is how it is presented -

So they tried to extract £81.03 from you for a fare that would have taken only £76.28 , from say a revolut card. The thieving c###s. That's way beyond 'poor practice' . Why am I not surprised. From the people who for years charged a typical family of 5 on holidays a total of TEN credit card transaction charges for the one return booking. It's like trying to keep an eye on a pickpocket with ten arms.

A Dub in Glasgo · 09-07-2019 5:31pm

An update, this is what got charged to my credit card

03 Jul 2019 RYANAIR A3CYSZ0 85.06EUROPEAN M at 1.11305940 DUBLIN £76.42

Bikerman2019 · 09-07-2019 5:40pm

I'm off to Spain tomorrow.

I am going dub Manchester alicante. Was half the price of a direct flight

Also, to pay for the Manchester Alicante flights, I used revolut, so avoided mad exchange rates

Yesterday, to my dismay, I was checking in and noticed my name was 'john' instead of johnnie. (an example, 3 letters missing) to change it online was 115 euro as I was outside the 48 hour window.

Got onto live chat and explained johnnie was on my Ryanair account and passport, but John was on the ticket. They fixed it for me no problem. She explained as I was checked in already, the booking was still John, but to reprint boarding cards and johnnie was there. They also stuck a note on the booking.

They are super strict, but they were very reasonable with me.

joeysoap · 10-07-2019 1:09am

Wouldn’t have noticed it at the airport, and if it was wouldn’t have made any difference, but assuring she changed it. I’ve flown with Joe and Joseph. I think they’re mostly checking that your boarding the right flight, and the surnames. match Enjoy the holiday.

zurbfoundation · 19-07-2019 11:14am

We flew from Dublin a few weeks ago - family booking that included 2 X 20kg bags. I got to the airport bag drop. Scanned the pass, processed first bag. Put second bag on and got a message saying I had reached my allowance of bags. I called the customer service rep over. She gave a "computer says no" type response and told me I would have to pay the 40 quid the machine wanted. I told her and showed the pass saying 2 20kg bags (this bag was smaller and much lighter then the first so no dimension or weight issues there) - she kinda just shrugged and off she went.

I paid it. We flew. On return leg we have no issues at all.

I started to chase up this extra payment. First was brushed off with "bag was probably too big" then was told that anything I pay to Ryanair is non-refundable - end of story.

Should I bother going after it again? It seems they want to 40 quid more than I.

Never had an issue with them before in all the years but i think this stance is pretty outragous.

Car99 · 19-07-2019 11:33am

How much hassle are you going to go to for €40. If you end up going to small claims court thats going to be at least a day of your time.

Spocker · 19-07-2019 12:01pm

Car99 wrote: »

How much hassle are you going to go to for €40. If you end up going to small claims court thats going to be at least a day of your time.

It's not the point though (how much money it is), its the fact that the person had to pay twice for the same service. Thats not on, I'd be chasing them for it

zurbfoundation · 19-07-2019 12:16pm

i am chasing but besides emails (only a few mind) i would not chase. Of course Ryanair know that. Would not go to small claims court for example.

RoYoBo · 19-07-2019 1:23pm

zurbfoundation wrote: »

i am chasing but besides emails (only a few mind) i would not chase. Of course Ryanair know that. Would not go to small claims court for example.

Have you tried webchat? I've not experienced your particular problem, but found the webchat CS quite helpful in the past.

I'd find it very difficult to let this go either. Maybe someone else knows how to escalate this without going to the SCC? You were held over a barrel having to pay this at the airport when you had no choice and that's infuriating.

EverythingGood · 19-07-2019 1:31pm

RoYoBo wrote: »

Have you tried webchat? I've not experienced your particular problem, but found the webchat CS quite helpful in the past.

I'd find it very difficult to let this go either. Maybe someone else knows how to escalate this without going to the SCC? You were held over a barrel having to pay this at the airport when you had no choice and that's infuriating.

Email Kenny Jacobs directly - jacobsk@ryanair.com. Might work. Try ryanairen@ryanair.com also.

zurbfoundation · 19-07-2019 1:31pm

the (delightful) person on the webchat directed me towards a complaints form. i have been contacting them via this.

Credit Checker Moose · 19-07-2019 1:33pm

Was the extra bag registered under the 2nd boarding pass?

deezell · 19-07-2019 2:28pm

Drag it through security all the way to departure gate, let them tag it there.

zurbfoundation · 19-07-2019 3:05pm

Credit Checker Moose wrote: »

Was the extra bag registered under the 2nd boarding pass?

this is what must have happened, they went under the lead passengers name and not the family.

so hit the complaints form 3 times, first two times i got told to p*ss off basically, 3rd time the person that picked it up went to the bother of checking it out and explained what happened. and since i only brought the two bags, refunded the 40 bucks. fair play to M. Sandor

gas though - tired 3 time got 3 different responses

0gac3yjefb5sv7 · 23-07-2019 10:32pm

I recently travelled on a return flight to Eastern Europe and the flight was delayed 2 hours ( sitting on the plane on the runway because we missed our slot ).

Then the return flight, the plane was boarded and they then said we need to get off and wait 3.5 hours as there was a "screw on the runway" that made an issue with tyre pressure. The engineer had to be flown in as there was none in the country causing the delay.

Am I entitled to compensation as Ryanair are saying no?Sounds like an easy thing to say they found something on the runway to avoid paying out.

Car99 · 24-07-2019 6:20am

Pheonix10 wrote: »

I recently travelled on a return flight to Eastern Europe and the flight was delayed 2 hours ( sitting on the plane on the runway because we missed our slot ).

Then the return flight, the plane was boarded and they then said we need to get off and wait 3.5 hours as there was a "screw on the runway" that made an issue with tyre pressure. The engineer had to be flown in as there was none in the country causing the delay.

Am I entitled to compensation as Ryanair are saying no?Sounds like an easy thing to say they found something on the runway to avoid paying out.

Seems a screw on the runway damaging a tyre is an extra ordinary circumstance and you won't be covered by EU261.

https://www.lexology.com/library/detail.aspx?g=f3ef03b7-4f1f-428a-bad3-cbb983849ff4

https://www.lexology.com/library/detail.aspx?g=f3ef03b7-4f1f-428a-bad3-cbb983849ff4

A few reports on the net of screw damage and no compo paid.

killbillvol2 · 24-07-2019 7:38am

Pheonix10 wrote: »

I recently travelled on a return flight to Eastern Europe and the flight was delayed 2 hours ( sitting on the plane on the runway because we missed our slot ).

Then the return flight, the plane was boarded and they then said we need to get off and wait 3.5 hours as there was a "screw on the runway" that made an issue with tyre pressure. The engineer had to be flown in as there was none in the country causing the delay.

Am I entitled to compensation as Ryanair are saying no?Sounds like an easy thing to say they found something on the runway to avoid paying out.

They found something in the tyre. I'd rather they fixed it personally than chance it.

Car99 · 24-07-2019 7:50am

killbillvol2 wrote: »

Pheonix10 wrote: »

I recently travelled on a return flight to Eastern Europe and the flight was delayed 2 hours ( sitting on the plane on the runway because we missed our slot ).

Then the return flight, the plane was boarded and they then said we need to get off and wait 3.5 hours as there was a "screw on the runway" that made an issue with tyre pressure. The engineer had to be flown in as there was none in the country causing the delay.

Am I entitled to compensation as Ryanair are saying no?Sounds like an easy thing to say they found something on the runway to avoid paying out.

They found something in the tyre. I'd rather they fixed it personally than chance it.

I don't think anybody was saying or suggesting they chance operating an aircraft with a defect , the delayed passenger simply wanted to know if they were entitled to EU261 compensation.

0gac3yjefb5sv7 · 24-07-2019 8:12am

Car99 wrote: »

I don't think anybody was saying or suggesting they chance operating an aircraft with a defect , the delayed passenger simply wanted to know if they were entitled to EU261 compensation.

Fair enough if it was genuine but it probably wouldn't be beyond them to suggest a screw was there (if the fault was purely there's) to avoid paying out. Just wondering is there anyway to verify it?

ZX7R · 24-07-2019 8:30am

Pheonix10 wrote: »

Fair enough if it was genuine but it probably wouldn't be beyond them to suggest a screw was there (if the fault was purely there's) to avoid paying out. Just wondering is there anyway to verify it?

Contact the airport and ask was there any flight delays due to aircraft tyres been contaminated with foran object.
If it's true I'd expect a full runway check.

deezell · 24-07-2019 8:40am

Pheonix10 wrote: »

Fair enough if it was genuine but it probably wouldn't be beyond them to suggest a screw was there (if the fault was purely there's) to avoid paying out. Just wondering is there anyway to verify it?

My first thought was that surely the plane has a TPMS system like in any mid to high end car, so the pilot gets a warning that one tyre is soft, and can be examined on landing, pumped, etc. Here's a document that suggests that mandatory TPMS is only at the committee stage, and currently preflight inspection is visual, literally tyre kicking, and soft tyres are impossible to detect this way unless they're falling apart or there's a big screw sticking out of them. So it's easy to say "we've a soft wheel, we've to fly in Keith Duffy from Tyreland to pump it up or stick a seal in it. Sorry about the delay" .
attachment.php?attachmentid=486153&d=1563954045

attachment.php?attachmentid=486153&d=1563954045

This below makes interesting reading , though, for anorak only.
https://www.easa.europa.eu/sites/default/files/dfu/ToR%2520RMT.0586%2520Issue%25201.pdf

joeysoap · 24-07-2019 11:42am

Was there other flights delayed? This could be genuine or another Ryanair stroke.
Says it all really when we even think this.

0gac3yjefb5sv7 · 24-07-2019 12:04pm

joeysoap wrote: »

Was there other flights delayed? This could be genuine or another Ryanair stroke.
Says it all really when we even think this.

Some I believe. But can't confirm. Can I check this?

TheWonderLlama · 24-07-2019 1:17pm

joeysoap wrote: »

Wouldn’t have noticed it at the airport, and if it was wouldn’t have made any difference, but assuring she changed it. I’ve flown with Joe and Joseph. I think they’re mostly checking that your boarding the right flight, and the surnames. match Enjoy the holiday.

Same here, have flown with long and short version of name, but

they have been tightening up on this at check in and boarding recently. If your boarding pass doesn't match your ID perfectly, they say that you should change name, which costs a fortune, of course.

So, just a word of warning to everyone. Make sure name on boarding pass matches exactly to what's on passport.

Car99 · 24-07-2019 2:16pm

joeysoap wrote: »

Was there other flights delayed? This could be genuine or another Ryanair stroke.
Says it all really when we even think this.

I'd doubt its a stroke but if you think it is take them to the small claims court and ask to see a copy of the tech log page with the defect and it's rectification. If the tyre defect was in the tech log and certified as rectified that would be case closed as no flight crew or engineer will falsify tech log entry data to save an airline some EU261 compo.

joeysoap · 24-07-2019 2:21pm

Anyone know how can you check if other flights were delayed at the same airport at the same time (approx)?.

kathleen37 · 31-07-2019 7:28pm

https://www.flightradar24.com/54.64,4.32/6

Flight radar can be good. Can be scarey too though. My nephew was on a delayed flight (still in the air) and using this we were able to see it had dumped it's fuel and was flying around London before attempting an emergency landing... (all good in the end)

billie1b · 31-07-2019 7:31pm

kathleen37 wrote: »

https://www.flightradar24.com/54.64,4.32/6

Flight radar can be good. Can be scarey too though. My nephew was on a delayed flight (still in the air) and using this we were able to see it had dumped it's fuel and was flying around London before attempting an emergency landing... (all good in the end)

Do you remember the flight?

kathleen37 · 31-07-2019 7:55pm

billie1b wrote: »

Do you remember the flight?

Few years back - it was going from Belfast to New York (flights no longer running) and had to divert to Stansted due to hydraulics issue. All was good in the end though, it was on the telly! And, there are people that check flights all the time on FLightradar, so they saw there was an issue and there were people that turned up at Stansted and filmed the plane landing (successfully)

There are another few websites you can try to check on reason for flight delays -

https://uk.flightaware.com/

These two are are both claims sites though so make sure you don't put in your real info if asked for it as you'll be bombarded with requests to make a claim on your behalf (ALWAYS make delay claims yourself) These two sites specialise in flight claims so their checker info is good.

https://www.bottonline.co.uk/flight-delay-compensation/calculator

https://www.euclaim.co.uk/free-flight-check#/problem

*edit*

You know, perhaps it was Shannon and not Stansted? I could have sworn Stansted though. I'll keep looking.

https://www.belfastlive.co.uk/news/belfast-news/belfast-dads-terror-flight-forced-12071813

*Edit 2*

So, I was wrong that it was Stansted they diverted to - but having checked emails - it was actually Manchester they diverted too.

https://www.aeroinside.com/item/7115/united-b752-at-belfast-on-feb-27th-2016-hydraulic-failure

Two diverts in one year on one route? Is that usual I wonder?

I remember watching this live on Twitter .

http://www.airlive.net/alert-breaking-%E2%80%AA%E2%80%8Eua76%E2%80%AC-is-declaring-an-emergency-and-diverting-due-to-nose-wheel-issue/

Gael23 · 03-08-2019 8:43pm

Will we ever see Ryanair use aircraft more inspiring than the 737?

03-08-2019 8:48pm

Gael23 wrote: »

Will we ever see Ryanair use aircraft more inspiring than the 737?

About as likely as FR updating their livery.

deezell · 03-08-2019 8:49pm

I doubt it. He'll be getting a serious discount now. He's taking the Max with word Max painted out. Unless Trump escalates trade tariffs to Europe (anything possible these days) and the EU retaliates, maybe then he'll buy European.

Gael23 · 03-08-2019 10:10pm

Would be nice if he bought a few 787-8s for busier routes or something

Car99 · 03-08-2019 10:35pm

Gael23 wrote: »

Would be nice if he bought a few 787-8s for busier routes or something

787 1.5 hr turnaround time wouldn't suit the Ryanair business model.

Trick of the Tail · 05-08-2019 2:47pm

I hope this hasn't been covered before, if it has I apologise.

Two weeks ago I booked car hire from Ryan Air. When I went to collect the car from the provider at Birmingham Airport they told me I needed to have my licence verified, but it couldn't be done as it was after 2pm on a Saturday, and that I should have done this online first.

Therefore I couldn't get the car, and they refused to refund me as I had paid Ryan Air, not them directly.

Now, Ryan Air are refusing to refund me as they say they only offered advice on who to get the car hire from, and they are not responsible for the actual car hire itself.

But: I paid Ryan Air for the car hire, not their provider. And as the confirmation email they sent me didn't contain any instruction about getting my licence verified, isn't it true they were in error, and as my contract was with Ryan Air, not their provider, they should refund me?

What can I do when they just refuse too?

thanks.

* Ryanair * Ryanair * Ryanair *

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