* Ryanair * Ryanair * Ryanair *

Good news on voucher legislation, Ryanair no longer able to dishonour vouchers where recipient name is different than their legal name. So Robert can use a voucher made out to Bob, (or Robbo, or Killer or Bobkins or any other nickname). Here's the reply from Heather Humphrey's secretary.

Gael23 wrote: »

If you pay priority boarding, is it still necessary to pay for seat selection?

Only to check in earlier

hi all
so we booked flights to salou on the 20/6/18 for 2 adults and 2 kids. We got the family plus setup and paid for our seats. We received an email from ryanair confirming all seats booked etc.
Went to check in there for our flights on tues 11th june and the online check in is telling me to select seats? of course the only seats left together are the extra leg room seats at the emergency exit (which i cant book because of the kids) and the premium seats.
now the flight times were changed maybe 5 times since june of last year so im wondering have my reserved seats been lost in the flight changes, or do we just have to wait until 2 days before to check in and receive the origional seats we booked.
ive tried contacting the online chat but thats not going anywhere.
any thoughts?

Credit Checker Moose wrote: »

If the flights get changed, all seat selections are lost and you have to rebook them.

At this stage all you can do is wait until the 48 hour window opens and get seats then.

you have to be joking?!! we paid extra at the time to book those seats. Its through no fault of our own that they changed the dates..............

A Dub in Glasgo wrote: »

Surely Ryanair do not lose paid for services? The flight time has changed not the flight or the aircraft

my thoughts exactly. i bought a service off them, i expect that service to be honoured. I mean they've changed the flights 5 times, surely i cant be expected to book my seats every time?

tom1ie wrote: »

my thoughts exactly. i bought a service off them, i expect that service to be honoured. I mean they've changed the flights 5 times, surely i cant be expected to book my seats every time?

The email telling you the flights were changed should have told you to rebook your seats. Did it?

tom1ie wrote: »

yeah fair enough, but just another point id like to make, i rang up ryanair after the second flight time change to complain and i asked the girl on the phone was everything the same, ie the seat bookings and suitcase allowance etc she said yes. unfortunately i have no record of this.
Also i presume my suitcase allowance is still there, so why cant my reserved seats be there?
very bad management on ryanairs behalf.

I wouldn't presume anything.

If anyone can ruin your holiday before you even depart, it's Ryanair. Definitely don't wait until 48 hours. Do you have the original seat numbers you booked? Assume these are yours. Webchat and declare this assumption, or else you want your new contiguous numbers, as you have not yet been informed of them. Take the upper hand, like your are not entertaining the idea that they've given all the standard seats away. You'll have a record of the chat to back up any future arbitration. Ultimately, they will have to put random seat bookings in the premium if not sold and the flight is full. Theres a (slim) chance that your seats are among the reserved standard seats you can't select, they can't sell on all the standard seats if they have pre-paid obligations, just to force you to upgrade. It's horrible though, the feeling of being treated like rubbish, and paying for it.

billie1b wrote: »

I don’t see the big problem, they only changed the time of the flight, not the actual bookings in it, everything on your booking is as normal, plus you say you paid for your seats/priority etc, if thats true you don’t have to wait until 48hrs before the flight, you can do it anytime from 30 days before the flight. Check in, check to see if it’s the seats you paid for, if not, go onto the web chat, give your reference number and they’ll sort it, it’s not near as bad as everyone is making it out to be.

Why don't you read the post? They did try to check in and the seats aren't there.

billie1b wrote: »

No it’s not, his/her seats are highlighted that they’ve been given, it’s asking to select more expensive/premium seats, just skip it and you’re done

its saying we have to select seats. But i have already booked seats which i have an e mail proving from 20/6/18. The seats i booked are shown as not available on the seat selector. That either means there is some computer error thats not recognising me as the "owner" of those seats, or (more likely) when they changed the flight they disregarded my reserved seats and put them back into general population. Either way ill be looking for those seats back or the premium seats as they are the only ones left where we can all be together.

tom1ie wrote: »

also, i cant select my seats that ive booked when i go to check in. i tried to get in contact with the web chat this evening during their posted opening hours, but no dice. No one bothered replying. Ill keep you all updated tomorrow.

Ok so it looks like a happy ending. I got onto them this morning and explained the situation. The guy got on to his supervisor and ten mins later we are sorted with seats all sitting together in the premium section no less. Didn't have to pay anything for this. The original seats were not premium.
Fair play to Ryanair on this one and thanks for all the advice and comments guys.

Ryanair stiffing the poor Brits when they buy their flights outside the UK with a UK card. They automatically change the Euro ( or other) price to Sterling at an appalling rate. Even UK Revolut owners who have the Euros in their account are being identified as UK and charged in £ at RRR ( Ryanair Ripoff Rate).
https://www.which.co.uk/news/2019/06/ryanair-customers-paying-extra-with-rip-off-exchange-rates/