Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all! We have been experiencing an issue on site where threads have been missing the latest postings. The platform host Vanilla are working on this issue. A workaround that has been used by some is to navigate back from 1 to 10+ pages to re-sync the thread and this will then show the latest posts. Thanks, Mike.
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

AddressPal & Lockers - An Post's Parcel Service SEE MOD WARNING FIRST POST

1…8283858788…92

Comments

  • #4202
    bfa1509
    Registered Users Posts: 1,022 ✭✭✭bfa1509


    whiterebel wrote: »
    UK VAT is nothing to do with AddressPal or any courier. Its not that Amazon don't bother deducting it, they can’t if its an internal transaction to a UK address. VAT doesn't go to An Post, it goes to Revenue.

    Exactly but Addresspal are including UK VAT in the "value" of the package, which is incorrect.


  • #4203
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    bfa1509 wrote: »
    Exactly but Addresspal are including UK VAT in the "value" of the package, which is incorrect.

    Its not incorrect. Its included in the landed value. This is not the EU anymore where you can't pay VAT twice. Same thing if it comes in from the US with Sales Tax. Charges are calculated on the total amount.


  • #4204
    spix
    Registered Users, Registered Users 2 Posts: 2,577 ✭✭✭spix


    sugarman wrote: »
    How quickly is stuff getting processed/delivered from the UK in recent days/weeks?

    I need to order a present but I wont bother if theres a good chance it wont arrive in time.


    1-2 days processing once delivered at addresspal, once processed another 4 days till delivery in Ireland. IF things go as they should.


  • #4205
    theWebAdvisor
    Registered Users, Registered Users 2 Posts: 35 ✭theWebAdvisor


    Just getting my first experience of Addresspals new system of requesting invoices. In theory this should solve a lot of peoples issues regarding false valuations, couple of things I have noticed.
    1. They are still not aware of correct VAT classes e.g. zero rated items such as books.
    2. They are now only giving 5 days to accept valuation or arrange returns from their UK base.
    3. You guessed it, they are openly admitting in the email valuation and charging is being done in the UK and not at the point of importation.
    "If you decide not to accept the charges advised by Irish Revenue, then you will have 5 days to provide a returns label to us OR to arrange collection of the item from our UK hub. "
    Revenue rules are
    "When is VAT payable on importation?
    Value-Added Tax (VAT) is payable at point of importation into the State. Imported goods are liable to VAT at the same rate as applies to similar goods sold within the State. For example, goods which are zero-rated on sale within the State are zero-rated at importation."
    Source
    https://www.revenue.ie/en/vat/goods-and-services-to-and-from-abroad/imports/when-is-vat-payable-on-importation.aspx

    I initially though the new system may be an effort to tackle all the customer issues however may be more a reaction to people just giving up on goods and not accepting the valuations under the old system.

    I have sent them an invoice for the item (book) and advised them of the correct VAT rates, interesting to see how it goes.


  • #4206
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    Valuation was always done in the UK and US, that's why their T&Cs clearly state the parcel can be opened. Actual entry can only be done on arrival to the state, so they are advising what charges will apply when it arrives in, which is reasonable. This shows why Parcel Motel got out of the business, getting flooded with parcels, no paperwork and people not accepting delivery. They are then left to return them.


  • Advertisement
  • #4207
    120Filmshooter
    Registered Users, Registered Users 2 Posts: 42 ✭120Filmshooter


    spix wrote: »
    Its included unfortunately. You would need total order value to be 15.50 or under.
    But I noticed eBay global shipping doesn't include their shipping cost in the customs calculation, just the item price + domestic shipping of the seller.

    Thanks. I actually got a generic email a couple of days ago from Addresspal confirming this
    grimeire wrote: »

    N

    Has any one contested the custom fee and what happened? I assume of i had provided them proof of the fee i paid I would have to pay a reduced customs charged or are these charges fixed and they wont budge on them?


    Yes I have done so about 6 weeks ago. They valued the item I purchased on Ebay at around €50.00. I actually paid £7.50 plus postage. I'm not specifically blaming AnPost as there was no invoice in the box.

    I did appeal it. Box arrived 2 weeks later with no charges. You have to email them at ecommchargequery@anpost.ie with your Addresspal tracking number and your customs ref number and supply a copy of invoice etc. I gave them a screenshot of the actual ebay purchase page as this showed the item, what I paid and my Addrespal address and Number etc.


  • #4208
    120Filmshooter
    Registered Users, Registered Users 2 Posts: 42 ✭120Filmshooter


    Oh and regarding time frame etc I was told once you appeal item will not be returned to sender before being resolved.


  • #4209
    ablelocks
    Registered Users, Registered Users 2 Posts: 4,800 ✭✭✭ablelocks


    Got my parcel, no amazon documentation in the box, just a royal mail postage label - no value on the label that i can see, (addresspal label is stuck over the amazon label).

    Box had been opened.

    Address pal shipping / customs declaration label has a valuation of £68.

    either they've made up the valuation or pulled info from a revenue product database?

    so it doesn't matter what i paid for the coffee, even if I'd paid more for it, that's the valuation that they would apply?


  • #4210
    theWebAdvisor
    Registered Users, Registered Users 2 Posts: 35 ✭theWebAdvisor


    whiterebel wrote: »
    Valuation was always done in the UK and US, that's why their T&Cs clearly state the parcel can be opened. Actual entry can only be done on arrival to the state, so they are advising what charges will apply when it arrives in, which is reasonable. This shows why Parcel Motel got out of the business, getting flooded with parcels, no paperwork and people not accepting delivery. They are then left to return them.

    Charges can not apply to a zero rated item, never was charged on a zero rated item before Jan 21, invoice is being issued looking for payment whilst item is still in UK, it is not an advise of charges.
    It is not reasonable or acceptable for a business after four months to still not have the correct customs and tariff codes on their system.


  • #4211
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    They are advising the charges in advance to allow people to decide if they want it or not, which makes sense. No point in An Post trying to return it from Ireland. Revenue are quite clear on when charges are levied. Once the exchange rate doesn’t change (first of the month) there will be no change to the charges anyway. It doesn’t make any sense that they can’t figure out that books are zero rated by this stage. I think An Post blamed this on the new customs system, which doesn’t make much sense either.


  • Advertisement
  • #4212
    georgewickstaff
    Registered Users Posts: 360 ✭✭georgewickstaff


    The thick plottens.

    2 of the items I queried the valuation on are now showing up as being sorted in Dublin 12.

    So, they imported them despite one not needing any further charges and one needing lesser charges then their evaluation.

    I have no idea what will happen next but isnt it great gas altogether.


  • #4213
    leroybrowne
    Registered Users Posts: 1 ✭leroybrowne


    ablelocks wrote: »
    Got my parcel, no amazon documentation in the box, just a royal mail postage label - no value on the label that i can see, (addresspal label is stuck over the amazon label).

    Box had been opened.

    Address pal shipping / customs declaration label has a valuation of £68.

    either they've made up the valuation or pulled info from a revenue product database?

    so it doesn't matter what i paid for the coffee, even if I'd paid more for it, that's the valuation that they would apply?

    Isn't ground/bean coffee zero-rated as it's a food item?

    Valuation wouldn't be relevant in that case, 0% of any amount is €0. There is VAT on coffee that's prepared (hot drinks etc) but even that is on a reduced rate.


  • #4214
    marilynrr
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭marilynrr


    Hi all,

    I purchased a second hand item from ebay. The price of the item with shipping came to £16. The seller included the invoice detailing the cost as explained by addresspal. I've now received an email saying the item is valued at €22.50 and there's €8 customs duty on it.

    I've had a look on the An post and revenue pages and it doesn't seem like there is anything I can do about being charged even though no customs should be due. Is that correct?

    Thank you


  • #4215
    markmoto
    Registered Users, Registered Users 2 Posts: 788 ✭✭✭markmoto


    marilynrr wrote: »
    Hi all,

    I purchased a second hand item from ebay. The price of the item with shipping came to £16. The seller included the invoice detailing the cost as explained by addresspal. I've now received an email saying the item is valued at €22.50 and there's €8 customs duty on it.

    I've had a look on the An post and revenue pages and it doesn't seem like there is anything I can do about being charged even though no customs should be due. Is that correct?

    Thank you


    Send reply with link where you purchased from and short explanation, should work.


  • #4216
    Sharpyshoot
    Banned (with Prison Access) Posts: 452 ✭✭Sharpyshoot


    Best avoid addresspal altogether. I am getting shipping direct when seller is happy to ship and everything so far is slipping through the net. Getting items in a week on average.


  • #4217
    cap.in.hand.
    Registered Users, Registered Users 2 Posts: 778 ✭✭✭cap.in.hand.


    marilynrr wrote: »
    Hi all,

    I purchased a second hand item from ebay. The price of the item with shipping came to £16. The seller included the invoice detailing the cost as explained by addresspal. I've now received an email saying the item is valued at €22.50 and there's €8 customs duty on it.

    I've had a look on the An post and revenue pages and it doesn't seem like there is anything I can do about being charged even though no customs should be due. Is that correct?

    Thank you

    Addresspals charge is €6.50, that would be added on to the 16


  • #4218
    marilynrr
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭marilynrr


    markmoto wrote: »
    Send reply with link where you purchased from and short explanation, should work.

    Thanks, the email address seems to be automated with just a link to pay the customs charge.

    Also n the An post website it says :Please note An Post is not able to answer queries about possible refunds for overcharges rising on the assessment of the Customs Charges or arising on a returns of goods.


  • #4219
    Sharpyshoot
    Banned (with Prison Access) Posts: 452 ✭✭Sharpyshoot


    Just pay it to get your item released and forget about addrespal


  • #4220
    marilynrr
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭marilynrr


    cap.in.hand. wrote: »
    Addresspals charge is €6.50, that would be added on to the 16

    I was wondering earlier if that was what caused it but there was no mention of that by addresspal when they sent out their emails detailing how to use the service going forward.

    Also surely the addresspal charge wouldn't be added on as that is an extra after the item has arrived in the country, and it hasn't been added to the cost before it was imported in?

    The figure wouldn't add up either if that was the cost, it would be valued at slightly more!


  • #4221
    marilynrr
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭marilynrr


    Sharpyshoot wrote: »
    Just pay it to get your item released and forget about addrespal

    I will because I really want the item.

    I stopped using addresspal since Brexit so this is the first time I have used it because it was something I really wanted to get. It's just annoying that they add on a charge like that and I seem to have no choice but to pay it!


  • Advertisement
  • #4222
    cap.in.hand.
    Registered Users, Registered Users 2 Posts: 778 ✭✭✭cap.in.hand.


    marilynrr wrote: »
    I was wondering earlier if that was what caused it but there was no mention of that by addresspal when they sent out their emails detailing how to use the service going forward.

    Also surely the addresspal charge wouldn't be added on as that is an extra after the item has arrived in the country, and it hasn't been added to the cost before it was imported in?

    The figure wouldn't add up either if that was the cost, it would be valued at slightly more!

    Address pal are uk based


  • #4223
    Atlantic Dawn
    Registered Users, Registered Users 2 Posts: 83,430 ✭✭✭✭Atlantic Dawn
    M


    Where was the item delivered from to Addresspal? If it was shipped from outside the UK to Addresspal in UK and onwards to you then that cost would be different to it coming direct from UK.


  • #4224
    marilynrr
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭marilynrr


    cap.in.hand. wrote: »
    Address pal are uk based

    Addresspal is run by An post!


  • #4225
    marilynrr
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭marilynrr


    Atlantic Dawn wrote: »
    Where was the item delivered from to Addresspal? If it was shipped from outside the UK to Addresspal in UK and onwards to you then that cost would be different to it coming direct from UK.

    The UK


  • #4226
    cap.in.hand.
    Registered Users, Registered Users 2 Posts: 778 ✭✭✭cap.in.hand.


    marilynrr wrote: »
    Addresspal is run by An post!

    Is it not air business that run addresspal


  • #4227
    [Deleted User]
    Posts: 596 ✭ [Deleted User]


    marilynrr wrote: »
    Addresspal is run by An post!

    Irrelevant. The €6.50 charge is to get it from the UK to Ireland so is included in the total for VAT


  • #4228
    marilynrr
    Registered Users, Registered Users 2 Posts: 707 ✭✭✭marilynrr


    cap.in.hand. wrote: »
    Is it not air business that run addresspal

    No, it's part of An post
    Jeremy Beagle wrote: »
    Irrelevant. The €6.50 charge is to get it from the UK to Ireland so is included in the total for VAT

    That's so disappointing as they didn't explain it before and the charge isn't applied until after it's received in Ireland


    I see my thread has been moved. Apologies to the Mods, I didn't realise there was a thread for addresspal :o


  • #4229
    georgewickstaff
    Registered Users Posts: 360 ✭✭georgewickstaff


    In a further twist to my wonderful story I asked for my goods to be delivered to a local An Post locker instead of my property.

    All tracking info has vanished into the mist.

    Great gas.


  • #4230
    georgewickstaff
    Registered Users Posts: 360 ✭✭georgewickstaff


    An Post tracking down?

    Anyone else?


  • Advertisement
  • #4231
    dodzy
    Registered Users, Registered Users 2 Posts: 10,070 ✭✭✭✭dodzy


    Folk, if I purchase a small package dewalt tool from Amazon Uk that does not ship to ROI and route it through addresspal, am I right in saying that an post will charge me the €10 plus vat @ 23% (on the cost of the item plus delivery) ? Seeing that vat has already been added by AMZ, would they refund with proof that final destination was here in ROI?


  • #4232
    TomOnBoard
    Registered Users, Registered Users 2 Posts: 5,121 ✭✭✭TomOnBoard


    dodzy wrote: »
    Folk, if I purchase a small package dewalt tool from Amazon Uk that does not ship to ROI and route it through addresspal, am I right in saying that an post will charge me the €10 plus vat @ 23% (on the cost of the item plus delivery) ? Seeing that vat has already been added by AMZ, would they refund with proof that final destination was here in ROI?

    Doubt it! As far as AMZ is concerned the final destination is the delivery address, i.e. a warehouse/post box in England.


  • #4233
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    dodzy wrote: »
    Folk, if I purchase a small package dewalt tool from Amazon Uk that does not ship to ROI and route it through addresspal, am I right in saying that an post will charge me the €10 plus vat @ 23% (on the cost of the item plus delivery) ? Seeing that vat has already been added by AMZ, would they refund with proof that final destination was here in ROI?

    AddressPal thread is here https://www.boards.ie/vbulletin/showthread.php?t=2057516584 it gives you a link to all the charges. I'll move your post over there later. Amazon probably can't refund as it is to a UK address. Please note if it contains a Lithium ion battery is it prohibiited via AddressPal.


  • #4234
    dodzy
    Registered Users, Registered Users 2 Posts: 10,070 ✭✭✭✭dodzy


    Thanks lads, yeah, I’d say AMZ would effectively view AP As the customer, thus screwing me with double VAT. Naked unit so no battery issues. Pity, was a great deal. Poxy brexit.


  • #4235
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    dodzy wrote: »
    Thanks lads, yeah, I’d say AMZ would effectively view AP As the customer, thus screwing me with double VAT. Naked unit so no battery issues. Pity, was a great deal. Poxy brexit.

    Did you try Hagglezon to see if available in the other countries?


  • #4236
    dodzy
    Registered Users, Registered Users 2 Posts: 10,070 ✭✭✭✭dodzy


    whiterebel wrote: »
    Did you try Hagglezon to see if available in the other countries?

    Never heard of it! Cheers WR, I’ll have a look. It was a dewalt 210 cordless orbital sander. A steal at 88quid!


  • Advertisement
  • #4237
    Masala
    Registered Users, Registered Users 2 Posts: 3,501 ✭✭✭Masala


    Hi All... Got an email from AN POST advising of

    ' Your Package CE165XXXXXXXXIE is awaiting delivery and a payment of 2.99 EUR is needed - CLICK HERE'

    SO see below screenshot when I click thru.... things that stick out for me are

    1. it defaults in Irish
    2. It asks for Delivery & Shipping... rather than Customs Duties etc
    3. I haven't got notice of the AddressPal €6.50 charge yet... (I am expecting a package !)

    Anyone think this is a spam? It came from
    anpost <delivery@support-anpost.ie


  • #4238
    VG31
    Registered Users, Registered Users 2 Posts: 3,474 ✭✭✭VG31


    Masala wrote: »
    Hi All... Got an email from AN POST advising of

    ' Your Package CE165XXXXXXXXIE is awaiting delivery and a payment of 2.99 EUR is needed - CLICK HERE'

    SO see below screenshot when I click thru.... things that stick out for me are

    1. it defaults in Irish
    2. It asks for Delivery & Shipping... rather than Customs Duties etc
    3. I haven't got notice of the AddressPal €6.50 charge yet... (I am expecting a package !)

    Anyone think this is a spam? It came from
    anpost <delivery@support-anpost.ie

    That looks like a scam to me. €2.99 with no breakdown is suspicious. Does the package CE165XXXXXXXXIE exist on the tracking?


  • #4239
    Masala
    Registered Users, Registered Users 2 Posts: 3,501 ✭✭✭Masala


    VG31 wrote: »
    That looks like a scam to me. €2.99 with no breakdown is suspicious. Does the package CE165XXXXXXXXIE exist on the tracking?

    No.... just checked my Addresspal account and I don’t see my expected package listed. I haven’t received the usual message from Address pal either saying they have automatically debited the €6-50. I thought that gets debited first BEFORE details of customs were advised. Strange... not going to do anything on this email and see how it plays out


  • #4240
    georgewickstaff
    Registered Users Posts: 360 ✭✭georgewickstaff


    Despite requesting delivery to an An post locker on Thursday my deliveries were refused by local sorting office this morning.

    They really are a shambles


  • #4241
    Beric Dondarrion
    Registered Users Posts: 2,081 ✭✭✭Beric Dondarrion


    Masala wrote: »
    Hi All... Got an email from AN POST advising of

    ' Your Package CE165XXXXXXXXIE is awaiting delivery and a payment of 2.99 EUR is needed - CLICK HERE'

    SO see below screenshot when I click thru.... things that stick out for me are

    1. it defaults in Irish
    2. It asks for Delivery & Shipping... rather than Customs Duties etc
    3. I haven't got notice of the AddressPal €6.50 charge yet... (I am expecting a package !)

    Anyone think this is a spam? It came from
    anpost <delivery@support-anpost.ie

    I received a similar email last week claiming to be from An Post stating I owed 2.99Euro before my item could be delivered from DHL (??). Obviously a scam but they put a little effort into the (fake) website so credit for that.


  • Advertisement
  • #4242
    ted1
    Registered Users, Registered Users 2 Posts: 23,655 ✭✭✭✭ted1


    Bought an item for £16.80 so say €20
    Address pal charged €6.50 (All prices are in Euro and are inclusive of VAT)

    So my item is less than the threshold for vat. If there is Vat because of the shippping the vat is on €20
    So 4.60+ 3.50 handling. = 8.10




    So how do an post get


    Customs value €38.78
    Import Duty: 0
    Excise Duty: 0
    VAT: 8.91
    An Post Fee:3.5


    € 12.41


    Is there a number I can ring ?


  • #4243
    bassy
    Registered Users, Registered Users 2 Posts: 6,580 ✭✭✭bassy


    got email from addresspal with tracking number and says my package be delivered in 3-4 days,but its still sitting in heathrow hub since the 22nd.


  • #4244
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    ted1 wrote: »
    Bought an item for £16.80 so say €20
    Address pal charged €6.50 (All prices are in Euro and are inclusive of VAT)


    Is there a number I can ring ?

    Go back a few pages for the Contact email to contest charges.
    VAT, as per the first post in this thread, is charged on value+freight, so your starting point is approx €26.50. If no invoice included they usually google a value.


  • #4245
    ablelocks
    Registered Users, Registered Users 2 Posts: 4,800 ✭✭✭ablelocks


    ablelocks wrote: »
    Got my parcel, no amazon documentation in the box, just a royal mail postage label - no value on the label that i can see, (addresspal label is stuck over the amazon label).

    Box had been opened.

    Address pal shipping / customs declaration label has a valuation of £68.

    either they've made up the valuation or pulled info from a revenue product database?

    so it doesn't matter what i paid for the coffee, even if I'd paid more for it, that's the valuation that they would apply?
    leroybrowne wrote: »
    Isn't ground/bean coffee zero-rated as it's a food item?

    Valuation wouldn't be relevant in that case, 0% of any amount is €0. There is VAT on coffee that's prepared (hot drinks etc) but even that is on a reduced rate.



    I had sent an email to eCommChargeQuery@anpost.ie last week.

    Got a response today - they will do a full refund (not sure if that's because coffee is zero rated or not)
    If the value is not visually apparent on items that are received by Addresspal, an estimate may have to be generated. As items that are posted domestically in the UK , do not always have the correct customs declaration documentation required for importation to Ireland.

    Here is a link to the revenue website on how a sample charge is calculated.

    https://www.revenue.ie/en/importing-vehicles-duty-free-allowances/buying-of-goods-online-for-personal-use/buying-goods-from-outside-the-eu.aspx

    so yes, they made up the valuation based on wherever they found a price for the coffee.

    I've asked them if the same thing will apply the next time i order...


  • #4246
    spix
    Registered Users, Registered Users 2 Posts: 2,577 ✭✭✭spix


    ablelocks wrote: »
    I had sent an email to eCommChargeQuery@anpost.ie last week.

    Got a response today - they will do a full refund (not sure if that's because coffee is zero rated or not)



    so yes, they made up the valuation based on wherever they found a price for the coffee.

    I've asked them if the same thing will apply the next time i order...


    The question is why aren't addresspal able to recognize amazon packaging and search the product name on amazon for the price.


  • #4247
    sterz
    Registered Users Posts: 527 ✭✭✭sterz


    I ordered some zero rated products and one other which is calculated at the standard rate. Overall value was €40. Zero rated total €23 and standard rated €17.

    So An Post have taken €6.50 which is what I was expecting. And then I knew there would be a customs charge of some sort but they've sent me a breakdown with the following:

    Customs value: €52.70
    VAT: €12.11
    An Post fee: €3.50
    Total to be paid: €15.61

    That doesn't seem to be right, does it?


  • #4248
    TomOnBoard
    Registered Users, Registered Users 2 Posts: 5,121 ✭✭✭TomOnBoard


    sterz wrote: »
    I ordered some zero rated products and one other which is calculated at the standard rate. Overall value was €40. Zero rated total €23 and standard rated €17.

    So An Post have taken €6.50 which is what I was expecting. And then I knew there would be a customs charge of some sort but they've sent me a breakdown with the following:

    Customs value: €52.70
    VAT: €12.11
    An Post fee: €3.50
    Total to be paid: €15.61

    That doesn't seem to be right, does it?

    No, it doesn't.. If right was right, and assuming that delivery from the seller to AL10 was free, they should be charging nothing on the following basis:

    My VAT calculation, spreading the €6.50 Addresspal fee proportionately over all the products, results in:

    (23+(23/40*6.5)) @ 0%. VAT=0
    (17+(17/40*6.5) = €19.76 which is below the threshold. VAT = 0

    Of course, someone could argue that ALL the €6.50 is VAT liable @ 23%, in which case, the VAT value would be €23.50 and VAT of €5.40 would be due, triggering the extra An Post €3 charge on top, resulting in the highest possible total charge of €8.40.


  • #4249
    bassy
    Registered Users, Registered Users 2 Posts: 6,580 ✭✭✭bassy


    bassy wrote: »
    got email from addresspal with tracking number and says my package be delivered in 3-4 days,but its still sitting in heathrow hub since the 22nd.

    delivered today,no customs or tax as the item was 10.00 pounds


  • #4250
    sterz
    Registered Users Posts: 527 ✭✭✭sterz


    Thanks, TomOnBoard. Am I best then querying it now and sorting it out, or pay the charge and then dispute it?

    Want the items asap so would prefer not to delay it too much if possible.


  • #4251
    Cotts72
    Registered Users Posts: 2,350 ✭✭✭Cotts72


    New to address pal trying to order from a UK site but they don't Deliver to the postcode provided, is this normal?


  • Advertisement
Advertisement