AddressPal & Lockers - An Post's Parcel Service SEE MOD WARNING FIRST POST

Spocker

JamesBond2010 wrote: »

Lad just ask a question would these crowd 'Blackvue'' deliver to the parcel Motel address in Antrim
i just put in random details there to see the price & its only £3.00 to deliver to antrim.
It was over 20e to deliver to ireland address.
would they actually deliver to that address then in Antrim ??

Blackvue are based in the UK so I don't see why not? The difference in price is because Ireland is an International destination on many shopping carts, and thats why it's £20.

JamesBond2010

Spocker wrote: »

Blackvue are based in the UK so I don't see why not? The difference in price is because Ireland is an International destination on many shopping carts, and thats why it's £20.

Thanks :cool: ya but thats just taking the piss altogether with the price amazon would be nearly cheaper delivering than that.

Spocker

JamesBond2010 wrote: »

Thanks :cool: ya but thats just taking the piss altogether with the price amazon would be nearly cheaper delivering than that.

It's why AddressPal/Parcel Wizard/Parcel Motel are all in business, right?

Djay707

Hey People,

Can I ask is the charge to pick per delivery or per collection, I get movies from Zaavi and they send every movie seperate and with Parcelmotel I get charged for every delivery, is Addresspal or Parcelconnect better for multiple items collection together?

Thanks

gerard2210

Djay707 wrote: »

Hey People,

Can I ask is the charge to pick per delivery or per collection, I get movies from Zaavi and they send every movie seperate and with Parcelmotel I get charged for every delivery, is Addresspal or Parcelconnect better for multiple items collection together?

Thanks

You're charged per delivery.

irishgirl19

Djay707 wrote: »

Hey People,

Can I ask is the charge to pick per delivery or per collection, I get movies from Zaavi and they send every movie seperate and with Parcelmotel I get charged for every delivery, is Addresspal or Parcelconnect better for multiple items collection together?

Thanks

Do you mean Zavvi? Because they deliver here.

un5byh7sqpd2x0

Should I get a notification on delivery to AddressPal to the UK site? Or just when it's ready for collection in my local PO?

Discodog

Darren Slow Detergent wrote: »

Should I get a notification on delivery to AddressPal to the UK site? Or just when it's ready for collection in my local PO?

Local PO

Cyrus

Folks whats the story with the an post parcel lockers? i got a flyer about one but cant see where i sign up?

gerard2210

Cyrus wrote: »

Folks whats the story with the an post parcel lockers? i got a flyer about one but cant see where i sign up?

I don't think you can sign up to them like the parcel motel lockers.
The anpost lockers are for parcels from certain companies. If you order something from Amazon for example, you should receive a text or email allowing you to choose to have the parcel left in a locker, alternative address or different date.

griffdaddy

gerard2210 wrote: »

I don't think you can sign up to them like the parcel motel lockers.
The anpost lockers are for parcels from certain companies. If you order something from Amazon for example, you should receive a text or email allowing you to choose to have the parcel left in a locker, alternative address or different date.

I've had this option with deliveries from Amazon a few times but I've never chosen it. Is it free?

ohnonotgmail

Cyrus wrote: »

Folks whats the story with the an post parcel lockers? i got a flyer about one but cant see where i sign up?

The FAQ on the an post website says to contact them here for more information.

https://www.anpost.com/Help-Support/Contact-Us

To be honest it doesnt sound like a brilliant service. The ones near me are in post offices so are only open buisness hours mon-fri and a few hours on saturday. Plus you only have 48 hours from when they put the parcel in the locker to retrieve it. All sounds a bit useless

Cyrus

ohnonotgmail wrote: »

The FAQ on the an post website says to contact them here for more information.

https://www.anpost.com/Help-Support/Contact-Us

To be honest it doesnt sound like a brilliant service. The ones near me are in post offices so are only open buisness hours mon-fri and a few hours on saturday. Plus you only have 48 hours from when they put the parcel in the locker to retrieve it. All sounds a bit useless

the one near me is 24/7 which is better than the depot that doesnt open at weekends!

Dr_Colossus

Dr_Colossus wrote: »

Did you ever get a response/resolution?
I had a parcel delivered to AddressPal on 11th Nov that I still haven't received nearly 2 months later. Numerous emails later where I've given them proof of delivery including the date/time and signature received and they're still looking for tracking numbers. So much hassle involved as seller has to try and obtain screenshots from their courier weeks/months later and emails to AddressPal go unanswered and takes days for a response.

It's only my second time using AddressPal and if I can help it never again. I use ParcelMotel a lot and they're not without their issues but they seriously need to get a mainland UK delivery address along with ParcelWizard given so many suppliers not willing to ship to Ireland or Northern Ireland.

Has anyone ever managed to get a full refund from AddressPal for a lost/stolen parcel while in their possession?

Further to above I've been chasing AddressPal for over 3 months for a product they never delivered. I provided all their necessary proof (screenshot of signature received upon delivery, tracking number, item description, supplier, invoice etc etc) for a parcel they accepted on my behalf way back on 11th Nov 2019. Now over 3 months later they have finally issued a cheque in EUR to refund the GBP value of the item but the amount is incorrect. Again following multiple emails they’re advising that the refund amount is less the 20% VAT that was payable on the item.

My AddressPal account is not a business account and I’ve no means of reclaiming VAT from the UK government for an item I never received but that was shipping by the supplier. What’s the logic here with AddressPal and how do I get a full refund from them?

The whole service and process with AddressPal has been nothing but a nightmare. Where’s the incentive for them to deliver items and fulfil their contract if they can arbitrary keep/loose items on customers and only refund them 80% of cost. Surely they should have to replace like with like.

At least when ParcelMotel lost an item on me over Christmas I was refunded in full plus a 15% credit to my account as a form of compensation for the inconvenience caused.

gerard2210

griffdaddy wrote: »

I've had this option with deliveries from Amazon a few times but I've never chosen it. Is it free?

Yes, no charge for using the lockers.

silver2020

ohnonotgmail wrote: »

To be honest it doesnt sound like a brilliant service. The ones near me are in post offices so are only open buisness hours mon-fri and a few hours on saturday. Plus you only have 48 hours from when they put the parcel in the locker to retrieve it. All sounds a bit useless

Any I've seen are accessible 24 hours a day, 7 days a week. The service is totally free and means if you can't be home for a parcel you can have it put in a parcel locker and collect it within 48 hours.

No cost, no signing up. A simple couple of clicks on your delivery text.


Certainly for many this is a great free additional service.


https://www.anpost.com/Post-Parcels/Receiving/Parcel-Lockers-(1)
Only 17 locations to date, but expect many Lidl stores to have one in the near future

fryup

MOD -<SNIP> There is a sticky on this thread for a reason. Please read it.

The_Conductor

fryup wrote: »

can i use addresspal to get a laptop battery sent over from the UK??

No. No fluids, batteries, alcohol or a list of other things.

This gives you an idea here: https://www.anpost.com/Post-Parcels/Sending/Sending-Guide/Prohibited-Items

dubladdie

Hi All,

I can't seem to find a definitive answer on this. I ordered an item from America using Addresspal. The online tracker has said that "Your Item has cleared Customs in Dublin"

Do I know how much the Customs charge is going to cost prior to the postman delivering it? Do I pay the postman or online? Does he accept card or only cash? Do I need the exact amount if cash or does the postman carry change? It seems quite bizarre and the info on the an post website is fairly vague.

The value of the item including postage within America was $140 so I'm expecting to pay VAT on it. Do they then add the value of the addresspal fee onto this? This would bring it over the €150 mark meaning I would then also have to pay duty on it....

Thanks all.

prinzeugen

They charge VAT @23%; on the value of the item + Address Pal fee. The postage within the US is not counted. How much duty you pay (if any) depends on what the item is.

An Post also charge €10 for collecting it. The postman only takes cash. (exact amount).

What I have found is that if any customs are due they dont even attempt to deliver it. They just stick a card through the door telling you to collect it at the DSO. They write the amount owed on the card. The only take cash at the sorting office also.

dubladdie

Perfect, Thanks for the reply! That clears it up.

prinzeugen

A really simple example is -

Item value only - €85
AddressPal fee - €15
Total for customs = €100

You pay VAT at 23% = €23
An Post fee = €10

Total owed to postman/at DSO = €33

Lu Tze

Signed up for this to get something delivered from Amazon to help for work from home. Came in two packages unfortunately, one arrived the other stayed in London apparently. CS email just asked for details, no response to any follow up emails looking for an update.
I see the status in the tracking has gone to unable to deliver being returned to sender without any attempted delivery.

Is there another line of communication I can attempt? This is a bit of a joke.

Outlaw Pete

I had an email saying they attempted to take payment and it failed. My own fault as hadn't used the service in a year and forgot to replace the card in my settings. However, the message was they would try again in '3 days' which is weird. Why wait that long. Anyway, changed the card on file 3 days ago and they still haven't taken the payment and are not returning emails. Think I'll stick with PM from now on, at least it's somewhat reliable.

mistress_gi

Hi All!
It's my first time using address pal so bear with me!
I bought an item in amazon UK and the tracking there says it was delivered yesterday: "Parcel was left in mail room"
I still haven't received anything from an post acknowledging receipt or shipping, but I'm worried that this is now lost somewhere in the UK.
Can I ask for the help of more experienced people to ease my "panic"?
Thank you so much!

whiterebel

mistress_gi wrote: »

Hi All!
It's my first time using address pal so bear with me!
I bought an item in amazon UK and the tracking there says it was delivered yesterday: "Parcel was left in mail room"
I still haven't received anything from an post acknowledging receipt or shipping, but I'm worried that this is now lost somewhere in the UK.
Can I ask for the help of more experienced people to ease my "panic"?
Thank you so much!

If you look at the very first post in this thread, it gives a link to the addresspal service for An Post. It tells you the notification methods depending on whether you are picking up from Post Office of having it delivered.

stockshares

Lads does Addresspal accept Revolut. It's saying my Disposable Card is not valid.

Do I have to use my Main Cards details to complete registration.

ciara1052

stockshares wrote: »

Lads does Addresspal accept Revolut. It's saying my Disposable Card is not valid.

Do I have to use my Main Cards details to complete registration.

It definitely accepted mine when I registered before Christmas?

stockshares

ciara1052 wrote: »

It definitely accepted mine when I registered before Christmas?

Did you register your actual card number or a disposable virtual card number?

ciara1052

stockshares wrote: »

Did you register your actual card number or a disposable virtual card number?

Ah sorry it accepted my actual revolut card (not a virtual one)...just checked.