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GoMo FAQs

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  • Options
    #2582
    byrnefm
    Registered Users Posts: 887 ✭✭✭byrnefm


    My brother tried a GoMo SIM on a 5G phone in Letterkenny but the phone wouldn't let him connect to the 5G network - "Access is restricted" or something to that effect. I guess it's just on trial in some areas, then.

    I wonder how long it'll take GoMo to roll out 4G calling (I know they say _by_ the end of the summer). On a 3 UK SIM, I found that the call quality is noticeably better on VoLTE. (A rather large symbol came up on my One Plus phone to indicate the service was available)


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    #2583
    Yyhhuuu
    Registered Users Posts: 798 ✭✭✭Yyhhuuu


    Have go mo increased their price to €15 for new customers. Thankfully I'm on 9.99 plan.

    Can I ask what data limit is now? I have been binging on Line of Duty....

    One thing I noticed inadt few weeks, RTE radio live podcasts seem to cut out ( says lost connection on rte radio player) but I have connection on phone. I recently downloaded a Samsung A70 update)

    Thanks.


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    #2584
    opus
    Registered Users Posts: 4,971 ✭✭✭opus


    120Gb before they throttle you - https://gomo.ie/terms/


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    #2585
    irishgirl19
    Registered Users Posts: 1,609 ✭✭✭irishgirl19


    Sorry if this has been asked. Is there anyway I can totally remove voicemail so that if somebody dials the prefix and puts 5 after it that they wouldn't access my voicemail? I've tried ##004# and also ##002# but both still link to my voicemail after you dial 5.


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    #2586
    Yyhhuuu
    Registered Users Posts: 798 ✭✭✭Yyhhuuu


    How do you switch on voicemail?

    Do they not let you pay by direct debit in case you sought a dd refund from your bank?


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    #2587
    pgj2015
    Registered Users Posts: 8,952 ✭✭✭pgj2015


    has anyone switched from eir to gomo? if so is there any difference? seeing as gomo uses to eir network.


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    #2588
    Aquos76
    Moderators, Regional South East Moderators Posts: 9,031 Mod ✭✭✭✭Aquos76


    pgj2015 wrote: »
    has anyone switched from eir to gomo? if so is there any difference? seeing as gomo uses to eir network.

    Bar no WiFi calling and slower 5G there is no other differences


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    #2589
    westyIrl
    Registered Users Posts: 510 ✭✭✭westyIrl


    Apologies if this has been posted already. Just spotted it today:

    https://gomo.ie/wp-content/uploads/eir_gomo_wifi_calling.pdf
    Initially, the GoMo WiFi Calling service will only available to new GoMo customers who purchased a GoMo plan on or after
    09/04/2021. For existing GoMo customers who signed up before 09/04/2021, GoMo will inform such customers directly when
    GoMo WiFi Calling is made available to them.

    Jim


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    #2590
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 76,440 Mod ✭✭✭✭New Home


    I clicked on that link but I was getting "Error 404 Page" - you need to be logged in to read it.


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    #2591
    .BrianJM
    Subscribers Posts: 2,670 ✭✭✭.BrianJM


    New Home wrote: »
    I clicked on that link but I was getting "Error 404 Page" - you need to be logged in to read it.

    Worked a few days ago, (and still works), for me at time of writing using phone or PC.


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    #2592
    chops018
    Registered Users Posts: 2,458 ✭✭✭chops018


    I just switched from Eir to GoMo.

    Been thinking about doing it for months.

    I currently pay €30 a month with Eir for unlimited calls, texts, and data.

    GoMo is the exact same for €15 cheaper so can't complain.

    I don't think I have ever used Wifi calling to be honest and I have no interest in 5G for now.

    Hopefully the speeds are the same as Eir as they are the same company.

    Presumably I can cancel any time if I want?


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    #2593
    pgj2015
    Registered Users Posts: 8,952 ✭✭✭pgj2015


    anyone know if this is an issue with gomo. If you turn your phone off for a few hours. then when you turn it back on you might get a text, but it wont tell you when the text was sent?


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    #2594
    jrmb
    Registered Users Posts: 697 ✭✭✭jrmb


    pgj2015 wrote: »
    anyone know if this is an issue with gomo. If you turn your phone off for a few hours. then when you turn it back on you might get a text, but it wont tell you when the text was sent?
    I think it's the same on any network. It only tells you when it was received.


  • Options
    #2595
    pgj2015
    Registered Users Posts: 8,952 ✭✭✭pgj2015


    jrmb wrote: »
    I think it's the same on any network. It only tells you when it was received.



    it wasn't an issue with eir. if you turned your phone off at say 1pm and turned it back on at 4pm. your texts will come through and say what time they were sent.


  • Options
    #2596
    Gooser14
    Registered Users Posts: 1,556 ✭✭✭Gooser14


    I'm on GoMo using a Huawei Mate 10 Pro phone. When I receive a txt it shows time received. However I can find out additional information such as date/time sent by pressing on the text then selecting "more" > "more" > "view details".


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    #2597
    CoBo55
    Registered Users Posts: 8,812 ✭✭✭CoBo55


    pgj2015 wrote: »
    anyone know if this is an issue with gomo. If you turn your phone off for a few hours. then when you turn it back on you might get a text, but it wont tell you when the text was sent?

    Apart from 2FA I couldn't tell you the last time I received a text.


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    #2598
    jrmb
    Registered Users Posts: 697 ✭✭✭jrmb


    CoBo55 wrote: »
    Apart from 2FA I couldn't tell you the last time I received a text.

    Schools use them to send alerts to parents


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    #2599
    CoBo55
    Registered Users Posts: 8,812 ✭✭✭CoBo55


    jrmb wrote: »
    Schools use them to send alerts to parents

    I'm long past that stage of my life, thank fcuk:pac:


  • Options
    #2600
    chops018
    Registered Users Posts: 2,458 ✭✭✭chops018


    This might have been asked already but I ordered a GoMo sim the other day and selected to keep my current number. I selected the move date of my current number to the 18 May 2021.

    I logged in to my GoMo account this morning just to double check the move date for my current number and it said the 18 May, so that's fine.

    However, when I went into account details it lists a different number.

    I am presuming the sim they send out has a number attached to it and this is the number on the account details and that on the move date for my number then my current number will just go over onto this new sim. Is that correct?


  • Options
    #2601
    CoBo55
    Registered Users Posts: 8,812 ✭✭✭CoBo55


    chops018 wrote: »
    This might have been asked already but I ordered a GoMo sim the other day and selected to keep my current number. I selected the move date of my current number to the 18 May 2021.

    I logged in to my GoMo account this morning just to double check the move date for my current number and it said the 18 May, so that's fine.

    However, when I went into account details it lists a different number.

    I am presuming the sim they send out has a number attached to it and this is the number on the account details and that on the move date for my number then my current number will just go over onto this new sim. Is that correct?

    Yes, the number on your account is the 085 number on the SIM card you'll receive.


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    #2602
    chops018
    Registered Users Posts: 2,458 ✭✭✭chops018


    CoBo55 wrote: »
    Yes, the number on your account is the 085 number on the SIM card you'll receive.

    Ok thanks. But that's the sim I put in my phone when I get it, yes? Then on my selected move day my current number will change on the sim? Sorry for the stupid questions btw!


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    #2603
    CoBo55
    Registered Users Posts: 8,812 ✭✭✭CoBo55


    chops018 wrote: »
    Ok thanks. But that's the sim I put in my phone when I get it, yes? Then on my selected move day my current number will change on the sim? Sorry for the stupid questions btw!

    Your number seen by others will change to your original number when the port is done, however, in your phone settings (android in my case) it shows as the 085 GoMo number and also on the website it's the 085 number.


  • Options
    #2604
    chops018
    Registered Users Posts: 2,458 ✭✭✭chops018


    CoBo55 wrote: »
    Your number seen by others will change to your original number when the port is done, however, in your phone settings (android in my case) it shows as the 085 GoMo number and also on the website it's the 085 number.

    Ok, thanks. Ah that's grand, once it is my current number that comes up when I call or text anyone and things like Whatsapp etc. connected to my current number then that's grand!


  • Options
    #2605
    Gooser14
    Registered Users Posts: 1,556 ✭✭✭Gooser14


    chops018 wrote:
    I am presuming the sim they send out has a number attached to it and this is the number on the account details and that on the move date for my number then my current number will just go over onto this new sim. Is that correct?


    That's correct. When you receive the GoMo sim check that the number on the sim matches the number shown on your account. Also, if you haven't received the GoMo sim by 17 May you should change the porting date to a later date. It is best to test the GoMo sim for a while before porting. Some people experience problems getting security text codes from banks etc.


  • Options
    #2606
    chops018
    Registered Users Posts: 2,458 ✭✭✭chops018


    Gooser14 wrote: »
    That's correct. When you receive the GoMo sim check that the number on the sim matches the number shown on your account. Also, if you haven't received the GoMo sim by 17 May you should change the porting date to a later date. It is best to test the GoMo sim for a while before porting. Some people experience problems getting security text codes from banks etc.

    Thanks. That could be an issue. I need to be able to receive security codes for work. Hopefully that does not happen.


  • Options
    #2607
    jrmb
    Registered Users Posts: 697 ✭✭✭jrmb


    chops018 wrote: »
    This might have been asked already but I ordered a GoMo sim the other day and selected to keep my current number. I selected the move date of my current number to the 18 May 2021.

    I logged in to my GoMo account this morning just to double check the move date for my current number and it said the 18 May, so that's fine.

    However, when I went into account details it lists a different number.

    I am presuming the sim they send out has a number attached to it and this is the number on the account details and that on the move date for my number then my current number will just go over onto this new sim. Is that correct?
    Yes, that doesn't mean there's anything wrong.


  • Options
    #2608
    CoBo55
    Registered Users Posts: 8,812 ✭✭✭CoBo55


    Gooser14 wrote: »
    That's correct. When you receive the GoMo sim check that the number on the sim matches the number shown on your account. Also, if you haven't received the GoMo sim by 17 May you should change the porting date to a later date. It is best to test the GoMo sim for a while before porting. Some people experience problems getting security text codes from banks etc.

    You'll never have text problems using the 085 number directly, some have had problems after the port was done, luckily I didn't, I ported from Vodafone. I never used the GoMo sim until coverage ceased on the VF on the porting day, I left it for a few hours, powered off the phone, swapped sims and everything worked perfectly straightaway.


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    #2609
    Quackster
    Moderators, Regional South Moderators Posts: 5,744 Mod ✭✭✭✭Quackster


    CoBo55 wrote: »
    You'll never have text problems using the 085 number directly, some have had problems after the port was done, luckily I didn't, I ported from Vodafone. I never used the GoMo sim until coverage ceased on the VF on the porting day, I left it for a few hours, powered off the phone, swapped sims and everything worked perfectly straightaway.
    GoMo has been known to send out the wrong SIMs to some customers, that's why it's vitally important to make sure the 085 number on the SIM you receive matches the 085 number in your online account.

    Otherwise, you may find that your own mobile number ends up being ported to someone else!


  • Options
    #2610
    CoBo55
    Registered Users Posts: 8,812 ✭✭✭CoBo55


    Quackster wrote: »
    GoMo has been known to send out the wrong SIMs to some customers, that's why it's vitally important to make sure the 085 number on the SIM you receive matches the 085 number in your online account.

    Otherwise, you may find that your own mobile number ends up being ported to someone else!

    Are they? I never heard that scenario, now that would be a nightmare.


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    #2611
    Quackster
    Moderators, Regional South Moderators Posts: 5,744 Mod ✭✭✭✭Quackster


    CoBo55 wrote: »
    Are they? I never heard that scenario, now that would be a nightmare.
    They probably have rectified the issue but it was a significant recurrence in these threads during the early months of GoMo. Some folk had awful hassle trying to get their numbers back.


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