GoMo FAQs

It wasnt me123 · 30-10-2019 7:40pm

Just had a text on one of my phones from support saying account been temporarily suspended and to confirm details at https/sign PayPal.com/en to avoid account lock out.

Did a test text to my other phone - worked perfectly well

The. Hackers are out there, don’t share any information via text

damagegt · 30-10-2019 8:46pm

Is there anyway to check usage. I have had my sim a week and its saying I have used 80 percent of my fair usage used.

Sleeper12 · 30-10-2019 9:01pm

damagegt wrote:

Is there anyway to check usage. I have had my sim a week and its saying I have used 80 percent of my fair usage used.

What is saying that? Did you get a text?

In settings on your phone you can set up start of bill month and it will record how much data you use. You can set up an alarm to warn you when you reach certain levels

damagegt · 30-10-2019 9:13pm

Sleeper12 wrote: »

What is saying that? Did you get a text?

In settings on your phone you can set up start of bill month and it will record how much data you use. You can set up an alarm to warn you when you reach certain levels

Yes, I got a text. I didn't set the monitor on my phone as usually the website has a monitoring section.

DopeTech · 30-10-2019 9:22pm

damagegt wrote: »

Is there anyway to check usage. I have had my sim a week and its saying I have used 80 percent of my fair usage used.

Are you sure it's not your phone telling you that you are 80% of the way towards 2GB. That's a default on most android phones but you just turn it off or set the limit to 80gb

damagegt · 30-10-2019 9:49pm

Sir Dosser wrote: »

Are you sure it's not your phone telling you that you are 80% of the way towards 2GB. That's a default on most android phones but you just turn it off or set the limit to 80gb

Nope, it's a text from gomo
"You have reached 80% of the monthly Fair Use Policy allowance."

New Home · 30-10-2019 10:05pm

NVM.

Davy · 30-10-2019 10:12pm

damagegt wrote: »

Nope, it's a text from gomo
"You have reached 80% of the monthly Fair Use Policy allowance."

The allowance will be pro-rata from the porting date till the 31st so you wont have the full allowance. Would you have used over 2.5GB each day since you ported?

Sleeper12 · 30-10-2019 10:16pm

Davy wrote:

The allowance will be pro-rata from the porting date till the 31st so you wont have the full allowance. Would you have used over 2.5GB each day since you ported?

Well done. In figuring that out. I've been recking my head trying to figure out how the poster could be close to the fair usage and I've been stumped

ED E · 30-10-2019 11:29pm

Davy wrote: »

The allowance will be pro-rata from the porting date till the 31st so you wont have the full allowance. Would you have used over 2.5GB each day since you ported?

Innnnnteresting.

SIM activated 21/10 so thats around 1/3. 26.5GB or thereabouts. 10GB used. Might test this out.

lighthouse · 30-10-2019 11:32pm

Sleeper12 wrote: »

Well done. In figuring that out. I've been recking my head trying to figure out how the poster could be close to the fair usage and I've been stumped

I thought maybe he had devised a method of converting his broadband allowance to charge his car or something

Davy · 30-10-2019 11:44pm

PrettyBoy wrote: »

What's the verdict on this a few weeks in? I have a GoMo sim, unsure whether to port over though - any issues with using the network so far or is it ok?

Really depends on your currently network experience, and where you live.

Get the sim, try it for a few days and then port over if you are happy. Its the Eir network, so if you know anyone near you already on Eir ask them how they find it.

lighthouse · 31-10-2019 12:03am

PrettyBoy wrote: »

What's the verdict on this a few weeks in? I have a GoMo sim, unsure whether to port over though - any issues with using the network so far or is it ok?

I'm very happy. How are your speeds on your GoMo SIm?
Experiences vary on where you live so very much an individual thing.
People are having problems with porting, though I had no problem.

Jeff2 · 31-10-2019 12:14am

From the other thread

Gadgetman496 wrote: »

So the number initially programed to the sim stays with the sim memory regardless?

This is something that should be in FAQ thread.

On my phone it shows as 085 number and if I restart my phone it still ask for my sim pin number for the 085 number.

I just copy it.

lighthouse · 31-10-2019 12:18am

Jeff2 wrote: »

From the other thread

This is something that should be in FAQ thread.

On my phone it shows as 085 number and if I restart my phone it still ask for my sim pin number for the 085 number.

I just copy it.

I changed the SIM pin back to my old one.

Gooser14 · 31-10-2019 1:04am

You can change the sim pin or disable it through the security section of your phone.

damagegt · 31-10-2019 9:59am

Davy wrote: »

The allowance will be pro-rata from the porting date till the 31st so you wont have the full allowance. Would you have used over 2.5GB each day since you ported?

Ah that makes perfect sense.Thats exactly what it is.No I havent been using it that much.As I was sitting there last night replaying to this. I got another message saying 100 percent used

damagegt · 31-10-2019 10:02am

PrettyBoy wrote: »

What's the verdict on this a few weeks in? I have a GoMo sim, unsure whether to port over though - any issues with using the network so far or is it ok?

I moved from Three and the reception isnt as good.Drove from Kinsale to Bluebell industrial in Dublin and the reception dropped to Edge a few times which never happened before also there is no VoLTE it drops to 3g when your make a voice call but for 10 a month I cant complain

KOR101 · 31-10-2019 10:21am

damagegt wrote: »

Is there anyway to check usage. I have had my sim a week and its saying I have used 80 percent of my fair usage used.

Is that all the text said?

Anything about consequences?

damagegt · 31-10-2019 10:48am

KOR101 wrote: »

Is that all the text said?

Anything about consequences?

Yes then I got another two hours later saying I had reached 100 percent and bvandwith would be reduced. I'm still running on LTE and speeds havent changed. I have sent them a messge to see what's up but I think the previous poster is correct in saying that its a automated warning at the end of the billing cycle .Virgin have it too

KOR101 · 31-10-2019 11:39am

damagegt wrote: »

Yes then I got another two hours later saying I had reached 100 percent and bvandwith would be reduced. I'm still running on LTE and speeds havent changed. I have sent them a messge to see what's up but I think the previous poster is correct in saying that its a automated warning at the end of the billing cycle .Virgin have it too

So, you reached 100%, and the billing cycle ends tonight and you are still getting the same full speed.

damagegt · 31-10-2019 11:44am

KOR101 wrote: »

So, you reached 100%, and the billing cycle ends tonight and you are still getting the same full speed.

Yup,That seems to be the case

Kenny Powers · 31-10-2019 11:45am

Anyone have a link to the webchat team team? I can't get a response on twitter or facebook

ddub11 · 31-10-2019 12:07pm

Ordered a sim and signed up on monday and i expected an email confirming my sim was on the way but as of today nothing.

Also i dont seem to be able to set a porting date, does anybody know if thats normal or should i have received confirmation by now?and should i be able to set a port date before i get my sim?

Kenny Powers · 31-10-2019 1:00pm

ddub11 wrote: »

Ordered a sim and signed up on monday and i expected an email confirming my sim was on the way but as of today nothing.

Also i dont seem to be able to set a porting date, does anybody know if thats normal or should i have received confirmation by now?and should i be able to set a port date before i get my sim?

Same situation money taken no email, no way to validate the email address and no way to reach customer care.

This was a big mistake.

SmartinMartin · 31-10-2019 1:04pm

Took me 9 full days to finally get sorted, but now I have unlimited everything for a tenner a month. Big mistake? I don't think so.

moans3536 · 31-10-2019 1:18pm

ddub11 wrote: »

Ordered a sim and signed up on monday and i expected an email confirming my sim was on the way but as of today nothing.

Also i dont seem to be able to set a porting date, does anybody know if thats normal or should i have received confirmation by now?and should i be able to set a port date before i get my sim?

When you receive your SIM in the post, then you can log on to your account.
and click - 'Move phone number' , you then put in a time and date.

You will have to wait till you receive your SIM .

phelant · 31-10-2019 1:25pm

Ordered on the 20th with a porting date today. Waited until old connection was closed (got a confirmation txt to say I was ported to another operator).
Put in my GoMo sim and it was operational right off the bat.

Internet wasn't connecting even with correct APN settings. Saw another user on here had done a hard reset but wanted to avoid that. Solved in the end by simply rebooting my browser - essentially closing all tabs and opening a fresh one.

Made a call to confirm that also - so all is good.:)

clint_silver · 31-10-2019 1:31pm

Some questions.

1. has anyone tried to contact support on the chat? Is there an expected time to reply? Im waiting 30+ minutes and no reply in chat window.

2. it says you can only have 2 numbers per account, I currently pay for 5 phones in my house, does that mean they have to register separately or what constitutes an account?

3, I tried to register, I put an email address in, no confirmation link sent couple hours later. Is there an ETA on that email to be sent? whats peoples experiences there.

larchielads · 31-10-2019 1:37pm

Does Gomo supports RCS as in iMessage for Android?

moans3536 · 31-10-2019 1:41pm

3, I tried to register, I put an email address in, no confirmation link sent couple hours later. Is there an ETA on that email to be sent? whats peoples experiences there.[/QUOTE]

With regard to your question 3.

You have to put in all your details , name , address, and email, then you get
sent a link to your email for verification.
on the gomo websit. at the top is Home, our Plan etc
click our plan , then click Buy Now button, you will be asked for name, address and email etc , then a email gets sent to you for verification purpose and then you get to put in password.
hope this makes sense.

DesperateDan · 31-10-2019 3:09pm

Alright folks any clues here, I'm very new to moving network - missus was Eir on a 30 day plan. She chose to move number, got sim a couple days ago. 2 hours ago signal died, stuck in new gomo sim. Text saying welcome to gomo - no text saying your old number has been moved or anything like that. On the account, the option to move number is back (i.e. no longer in progress), and her Eir number shows as "My Number" on gomo.

So did we do anything wrong there? Her Eir number doesn't work at all, only the number that came with the gomo sim. Waiting for live chat 90 mins now.

Edit:
Refreshing the page logs you out, great

mafitz · 31-10-2019 3:38pm

Folks, reading the post here and looking to change from Vodafone, current plan finishes Dec 15th, and plan to use GoMo then, if i buy a sim now will i pay for Nov and Dec or only pay when i put sim into phone.

Yggr of Asgard · 31-10-2019 4:03pm

mafitz wrote: »

Folks, reading the post here and looking to change from Vodafone, current plan finishes Dec 15th, and plan to use GoMo then, if i buy a sim now will i pay for Nov and Dec or only pay when i put sim into phone.

If you buy today you pay the activation fee and the fee for November and December.

If you purchase tomorrow you pay the activation fee and December.

At least based on current understanding.

mafitz · 31-10-2019 4:16pm

cheers

DesperateDan · 31-10-2019 5:03pm

Well so far for me this is a disaster, OH really needs her phone today. They have eventually emailed me back after chat just disconnecting itself 3 times, and their email is asking for an account number. All I have is the original phone number, there is no account number anywhere to be found on their site...

There is no support phone number at all right?

Gooser14 · 31-10-2019 5:27pm

DesperateDan wrote:

Well so far for me this is a disaster, OH really needs her phone today. They have eventually emailed me back after chat just disconnecting itself 3 times, and their email is asking for an account number. All I have is the original phone number, there is no account number anywhere to be found on their site...

The account number is contained in an email from GoMo.

mondeq · 31-10-2019 5:35pm

Hi. I changed the supplied pin when I got set up. I have a galaxy a3 2017. In the settings menu
at the bottom it has 'About Phone'. In this location it gives model details, imei and serial number.
It also gives the mobile number of the phone. This is where it bugs me. The number displayed
is the number that was assigned to the sim prior to me porting over my old number. I contacted them online and was told:

" Unfortunately i would not be familiar with this you will need to contact your phone provider"

How helpful was that. Pass the Buck.

moans3536 · 31-10-2019 5:42pm

Does anybody know, DO you HAVE to port across your phone number.
Can you keep the number gomo give you and use that as a new number,
or is the number only temporory ???

JTMan · 31-10-2019 5:43pm

You can keep the GoMo number.

Yggr of Asgard · 31-10-2019 5:43pm

moans3536 wrote: »

Does anybody know, DO you HAVE to port across your phone number.
Can you keep the number gomo give you and use that as a new number,
or is the number only temporory ???

There is no requirement to port.

You can use your new GoMo number as your new phone number if you wish.

Gooser14 · 31-10-2019 5:44pm

mondeq wrote:

Hi. I changed the supplied pin when I got set up. I have a galaxy a3 2017. In the settings menu at the bottom it has 'About Phone'. In this location it gives model details, imei and serial number. It also gives the mobile number of the phone. This is where it bugs me. The number displayed is the number that was assigned to the sim prior to me porting over my old number. I contacted them online and was told:

mondeq wrote:

" Unfortunately i would not be familiar with this you will need to contact your phone provider"

That has always been the case with Android phones. Nothing go do with the service provider.

DesperateDan · 31-10-2019 6:01pm

Gooser14 wrote: »

The account number is contained in an email from GoMo.

Thanks Gooser, can't believe they don't print that on the web page anywhere.

Gooser14 · 31-10-2019 6:18pm

DesperateDan wrote:

Thanks Gooser, can't believe they don't print that on the web page anywhere.

They do. It's in Help & Support - My GoMo Account - Can I register for MyGoMo without my account number.

DesperateDan · 31-10-2019 7:04pm

Gooser14 wrote: »

They do. It's in Help & Support - My GoMo Account - Can I register for MyGoMo without my account number.

I mean the actual account number ain't displayed anywhere, like what is the reasoning behind that?!

31-10-2019 7:11pm

mondeq wrote: »

Hi. I changed the supplied pin when I got set up. I have a galaxy a3 2017. In the settings menu
at the bottom it has 'About Phone'. In this location it gives model details, imei and serial number.
It also gives the mobile number of the phone. This is where it bugs me. The number displayed
is the number that was assigned to the sim prior to me porting over my old number. I contacted them online and was told:

" Unfortunately i would not be familiar with this you will need to contact your phone provider"

How helpful was that. Pass the Buck.

That number is written to the SIM when it's created. Android phones can't overwrite it. I believe some old Nokia's can. It has no practical effect

Gooser14 · 31-10-2019 7:45pm

DesperateDan wrote:

I mean the actual account number ain't displayed anywhere, like what is the reasoning behind that?!

I see what you mean. The account number will probably be shown on you monthly bill when issued.

namloc1980 · 31-10-2019 8:53pm

Any idea what single line/multi line means when porting??? Can't find any definition on the website.

jgbyr · 31-10-2019 9:12pm

namloc1980 wrote: »

Any idea what single line/multi line means when porting??? Can't find any definition on the website.

Two numbers on one account would be multi line.

ED E · 31-10-2019 11:09pm

ED E wrote: »

Innnnnteresting.

SIM activated 21/10 so thats around 1/3. 26.5GB or thereabouts. 10GB used. Might test this out.

Davy's theory appears to not hold water. No alert after exceeding 80% pro rata'd.

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