Virgin Media Broadband - Price Increase - Break Contract

fritzelly · 10-11-2019 12:32am

Brego888 wrote: »

Looking at moving from Virgin to Vodafone for both BB and TV. Don't live in a siro area so assume that'll be fairly basic BB through the phone line. Couple of questions for those in the know.

1) I have never used the phone line in my place since I moved in. There is an eircom phone point in the hall but obviously no dial tone as I don't pay for the line. Do Vodafone set up the line? Do I need to know the line number!!?

2) How is Vodafones TV piped in to their TV box? Phoneline? Cable? Wirelessly from their modem?

TV comes in over the phone line, the TV portion takes away from your bandwidth
If your 50Mb+ you likely won't notice the difference, if you're sub 20Mb and trying to run multiple devices streaming its not gonna happen

Brego888 · 10-11-2019 12:44am

fritzelly wrote: »

TV comes in over the phone line, the TV portion takes away from your bandwidth
If your 50Mb+ you likely won't notice the difference, if you're sub 20Mb and trying to run multiple devices streaming its not gonna happen

So if TV comes through the phone line then that's gonna be a problem given the phone point is in the hall? Unless I start running line around skirting boards and door frames.

fritzelly · 10-11-2019 12:51am

Brego888 wrote: »

So if TV comes through the phone line then that's gonna be a problem given the phone point is in the hall? Unless I start running line around skirting boards and door frames.

Can pipe it thu your power sockets if need be

irishgeo · 10-11-2019 10:15am

fritzelly wrote: »

Can pipe it thu your power sockets if need be

Which again causes speed issues despite what the plug makers promise on the boxes.

jozi · 10-11-2019 11:53am

Del Griffith wrote: »

You don't need a phone line for any of the fibre BB offerings anymore.

Does this mean Vodafone will use the same wires as VM? They just replace the model/router and thats it sorted?

I'm asking because we live in an apartment and I'm not sure what connections we have coming into the place. Rather not have them drilling holes and what not when were just renting

LillySV · 10-11-2019 11:55am

I was never contacted about my broadband goin up... is it going up for all virgin customers ?

irishgeo · 10-11-2019 12:16pm

jozi wrote: »

Does this mean Vodafone will use the same wires as VM? They just replace the model/router and thats it sorted?

I'm asking because we live in an apartment and I'm not sure what connections we have coming into the place. Rather not have them drilling holes and what not when were just renting

No they can't use VM cables. You'll need the landlords permission. Secondly VM could have an exclusive rights in the building. You need to clarify all of this because the broadband companies won't do it for you.

irishgeo · 10-11-2019 12:17pm

LillySV wrote: »

I was never contacted about my broadband goin up... is it going up for all virgin customers ?

Not all. It depends when you signed up. I was told it was because I was on a legacy plan.

jozi · 10-11-2019 12:19pm

irishgeo wrote: »

No they can't use VM cables. You'll need the landlords permission. Secondly VM could have an exclusive rights in the building. You need to clarify all of this because the broadband companies won't do it for you.

Thats probably the only thing thats going to prevent us from changing providers. I haven't called Vodafone yet but I intend to clarify these things before calling VM to cancel or bargain.

Mrcaramelchoc · 10-11-2019 6:54pm

Virgin media equipment all ready for collection.

Roberto_gas · 10-11-2019 8:34pm

Mrcaramelchoc wrote:

Virgin media equipment all ready for collection.

I did not even had to send it back

Mrcaramelchoc · 10-11-2019 8:41pm

Roberto_gas wrote: »

I did not even had to send it back

Well they said they would be collecting it?

Roberto_gas · 10-11-2019 8:58pm

Mrcaramelchoc wrote:

Well they said they would be collecting it?

I was told on WhatsApp to dump it on my own at recycling station

absolutegroove · 10-11-2019 9:38pm

I’m planning on leaving VM due to the price increase but I’m unsure whether to go with Sky, Vodafone or Pure Telecom?

Dublin 7 area if anyone can comment on Sky, Vodafone or Pure Telecom for BB?

awec · 11-11-2019 11:04am

jozi wrote: »

Thats probably the only thing thats going to prevent us from changing providers. I haven't called Vodafone yet but I intend to clarify these things before calling VM to cancel or bargain.

If you live in an apartment and don't have a phone line (a traditional phone line, not the VM one) then you will not be able to change providers.

bonjurkes · 11-11-2019 11:10am

BB or Fiber providers would show how much speed they offer for your area, so by typing your eircode you can see if you can actually get the service from that provider. After that you can ask to Vodafone's live chat about the maximum speed you can get with your current line. Because some old lines are speed capped (or whatever is the technical term) so an engineer needs to come to your place to arrange you a new line. ISP can offer 100 Mb but if your line is capped at 12 Mb (like mine) you can't even reach the maximum speed.

If you don't have VM or UPC box at your home then you will need a phone line (socket on wall) to get BB internet. If you have only one of these then you need to choose between VM or internet over phone line.

brophs · 11-11-2019 12:26pm

We put in our cancellation a few weeks back and are wondering whether to pull the trigger on moving to Vodafone - which we don’t mind doing, tbh - or are we likely to get a half decent offer before our contract expires next weekend. Are many people who have cancelled getting calls or is the contract likely to be allowed to lapse?

chases0102 · 11-11-2019 1:43pm

Has everyone received a price increase? I haven't!

twam2008 · 11-11-2019 2:04pm

chases0102 wrote: »

Has everyone received a price increase? I haven't!

The price of your broadband is going up in 2020

From 1st January 2020 the price of your broadband will increase by €3.50 a month.

chases0102 · 11-11-2019 2:49pm

twam2008 wrote: »

The price of your broadband is going up in 2020

From 1st January 2020 the price of your broadband will increase by €3.50 a month.

Cheers - I personally haven't received any notice of this however?

awec · 11-11-2019 3:41pm

chases0102 wrote: »

Cheers - I personally haven't received any notice of this however?

They seem to roll it out in phases, presumably so they don't have to deal with a huge influx of cancellations all in one go.

Also I guess they can measure how many people cancel in the first phases to know how firm they can be when people try haggle in the later phases.

bonjurkes · 11-11-2019 4:00pm

chases0102 wrote: »

Cheers - I personally haven't received any notice of this however?

Some customers are not affected by this, you can call 1908 and ask if you are affected with the increase or not to be sure.

chases0102 · 11-11-2019 4:48pm

Lovely, cheers. It seems like I won't be affected, which is strange! Asked them on Whats App.

Wonder was it only customers who joined within certain timeline or something...

noble00 · 11-11-2019 8:38pm

VM said the same to me last year that I wouldn’t be affected ,when I rang to cancel and within the same week I got the text to say the price increase. I’m sure you will get the text or email shortly

scamalert · 11-11-2019 9:05pm

noble00 wrote: »

VM said the same to me last year that I wouldn’t be affected ,when I rang to cancel and within the same week I got the text to say the price increase. I’m sure you will get the text or email shortly

its a bit hit and miss, as email states anyone who made changes since august wont be affected, so in my thinking people that get deals or call up will be excluded, but then again seems each year ive been hit previously.

Patser · 13-11-2019 11:42am

Yay!!!

Just got my Virgin loyalty call, straight up offer of 9 months half price (€47), 3 at full (€94). So that saves all the hassle of changing gear.

.G. · 13-11-2019 11:46am

I'm already out of contract so if I try to play the game and ring up to pretend cancel are they going to just cut me off there and then?

Mountjoy Mugger · 13-11-2019 12:48pm

You give one month's notice. You are disconnected in 30 days.

Dothehustle · 13-11-2019 1:45pm

Just did the yearly dance with virgin.
Rang up and gave 30 days notice of cancellation got offered a very poor deal 10e off my current bundle.
So rang up again today less then 4 days from cancelling and said I was ringing sky was there any deals for me to stay.
Was offered the 500mb full house package at half price for 9 months do thats me done for another year

DrFunkatron · 13-11-2019 1:50pm

What's the loyalty number folks? Is it Irish people you're dealing with?

DavyD_83 · 13-11-2019 1:53pm

noble00 wrote: »

VM said the same to me last year that I wouldn’t be affected ,when I rang to cancel and within the same week I got the text to say the price increase. I’m sure you will get the text or email shortly

Conversely, my in-laws got a letter last year, when I rang to cancel/negotiate o was told the change didn't apply to the account.
Although I received written notice of an increase, it was not possible to issue a written confirmation that there would be no increase.
Pretty sure I had a rant on here at the time. I'm still angry/frustrated thinking about it.

Patser · 13-11-2019 4:22pm

DrFunkatron wrote: »

What's the loyalty number folks? Is it Irish people you're dealing with?

Irish number rang me, lad called Damien but with a British accent - probably based in Ireland I'd guess though.

podge3 · 13-11-2019 4:29pm

Patser wrote: »

Irish number rang me, lad called Damien but with a British accent - probably based in Ireland I'd guess though.

How long since you gave the cancellation notice?

Patser · 13-11-2019 8:16pm

podge3 wrote: »

How long since you gave the cancellation notice?

About 2 weeks

Edit: correction, I actually posted about here, and that was on the 4th, so 9 days ago.

Irish Kev · 13-11-2019 8:39pm

Vodafone say they can run cable over the roof to attic office which is the hub for all systems. Having to re think VM now and asked for 2 week extension as cutoff was this weekend.

No calls from VM to ask if I wanted to stay or provide better offer

Dazzy · 13-11-2019 9:03pm

I gave VM notice last month and I am due to be cut on the 17th.
Rang them today and the best they would do is €15 off a month, over 9 months. I have 360 BB and phone. Previous years they always gave me half price for 6 months. The reason they wont do better is that I have received the same 6 months discount deal over the last 3 years.

Has anyone had half price for 6 months over the last 3 years and got the same deal or better this time around?

fritzelly · 13-11-2019 9:37pm

Dazzy wrote: »

Has anyone had half price for 6 months over the last 3 years and got the same deal or better this time around?

Past several years always got 6 months half price, got 9 months half price this past year
Got no joy with some foreigner when calling this time, no deals in your area blah blah - tenner off for six months best he could do - so cancelled
Week later got a call straight in with 9 months half price

Dazzy · 13-11-2019 9:50pm

fritzelly wrote: »

Past several years always got 6 months half price, got 9 months half price this past year
Got no joy with some foreigner when calling this time, no deals in your area blah blah - tenner off for six months best he could do - so cancelled
Week later got a call straight in with 9 months half price

Thanks. I didn't get a call after giving 30 days notice so I rang them today. If there was a decent alternative I'd be gone.

kevgaa · 14-11-2019 12:02am

Cancelled last week. Got the call today and the lady asked can i make one last ditch offer to keep you. ( 250mb broadband, TV and phone )
Opening offer was 6 months and I said i can get it cheaper with Sky was fully prepared to move unless I got 9 months. Her next offer was full 12 months half price with no price increase on a 12 month contract.

Got the email confirmation also.

fritzelly · 14-11-2019 12:09am

kevgaa wrote: »

Cancelled last week. Got the call today and the lady asked can i make one last ditch offer to keep you. ( 250mb broadband, TV and phone )
Opening offer was 6 months and I said i can get it cheaper with Sky was fully prepared to move unless I got 9 months. Her next offer was full 12 months half price with no price increase on a 12 month contract. Got the email confirmation also.

Damn, shoulda held out longer

Ning · 14-11-2019 12:19am

Switching to Vodafone - Siro 1Gb just being rolled out in my area at the same time as Virgin increase. 25 euros per month for 6 months for 1Gb + phone.

Hardtochoose · 14-11-2019 9:43am

Ning wrote: »

Switching to Vodafone - Siro 1Gb just being rolled out in my area at the same time as Virgin increase. 25 euros per month for 6 months for 1Gb + phone.

Any installation fee.?

Dazzy · 14-11-2019 10:24am

Dazzy wrote: »

I gave VM notice last month and I am due to be cut on the 17th.
Rang them today and the best they would do is €15 off a month, over 9 months. I have 360 BB and phone. Previous years they always gave me half price for 6 months. The reason they wont do better is that I have received the same 6 months discount deal over the last 3 years.

Has anyone had half price for 6 months over the last 3 years and got the same deal or better this time around?

Rang again today and was able to get half price for 6 months. It's getting harder each year.

homerun_homer · 14-11-2019 11:49am

What are the current best Sky offers that can be used as leverage if one was to call up Virgin and say I'm going to break contract and move because of the increase?

dashcamdanny · 14-11-2019 12:25pm

they have been calling me daily for 2 weeks now. Wish they would feck off.

Dazzy · 14-11-2019 1:19pm

dashcamdanny wrote: »

they have been calling me daily for 2 weeks now. Wish they would feck off.

I tried to get a new deal and when I didn't get one I asked to cancel. I never received a follow up call.

Maybe the trick is just to ring, say its too expensive and cancel. That might trigger the call back with the best offers.

DavyD_83 · 14-11-2019 1:50pm

There has been a definite decrease in my service since i gave notice of cancellation.

I know I'm leaving, but I'm still paying for the last month of service.

Tangatagamadda Chaddabinga Bonga Bungo · 14-11-2019 2:47pm

Got 15 off for 9 months. Have gotten better before but took the offer, mainly because I wasn't in the mood for a fight.

tallaghtfornia · 14-11-2019 4:25pm

Tangatagamadda Chaddabinga Bonga Bungo wrote: »

Got 15 off for 9 months. Have gotten better before but took the offer, mainly because I wasn't in the mood for a fight.

I do sometimes feel the same myself :-)

frash · 14-11-2019 4:52pm

Tangatagamadda Chaddabinga Bonga Bungo wrote: »

Got 15 off for 9 months. Have gotten better before but took the offer, mainly because I wasn't in the mood for a fight.

You're not alone
Offer 1 - €10 off for 6 months
Offer 2 - €15 off for 6 months
Offer 3 - €15 off for 9 months

Above is on the 500MB Naked Broadband deal

Virgin Media Broadband - Price Increase - Break Contract

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