Virgin Media Broadband - Price Increase - Break Contract

Seapoint

Just got this email which makes me happy!!


CONTRACT CHANGE
Hello Redacted
The price of your broadband is going up in 2020
We're getting in touch to let you know that from 1st January 2020 the price of your broadband will increase by €3.50 a month.

To help you understand what this means FAQ's are available at virginmedia.ie/change.
Calls to Non Geographic numbers will become part of your home phone bundle
Following a regulatory change, calls to some Non Geographic numbers (those beginning with 1850, 1890, 0818 and 076) will become part of your inclusive home phone minutes. Currently calls to these numbers are not included in your home phone bundle. Out of bundle charges for calls to 1850 numbers will also change.

For more information on these changes and how to get in touch if you've got questions visit virginmedia.ie/nongeo. This change will take effect on 28th November 2019.
So what happens next?
We really hope that you’ll continue to enjoy your Virgin Media package, however, you can change or cancel your service because of the broadband price change by giving us 30 days notice. You can do this without penalty any time before your effective date of January 12th 2020. Simply call us on 1908 and a member of our team will be happy to help you.
The information in this communication is correct as of August 27th 2019 so if you have made any changes to your account since this date, this may no longer be relevant for you.

4real

here we go again, i am going to do exactly the same as i did last year, ring them, get a crazy offer reject it and tell them to cancel, as my cancel date approaches they ring me back begging me to stay and offer me what i want!

KilOit

Sky offer for 59€ with Netflix is looking tempting

jeffk

Shame you get use to the speed of Virgin and dont want to go back to slower speeds, down in herselfs they got SKY and its crap and had issues

Just do the usual oh ill cancel, wink wink, heres half price for 6 months or so, ah no I wont cancel thanks

danois

How does this effect mobile bills? I have internet with virgin but not tv. Does anyone know If I cancel will they then cancel my mobile? I remember them saying you could only have mobile of already a virgin customer. Tia.

Roberto_gas

Its about time we get rid of virgin and show them why customer loyalty is imp..

dingding

danois wrote: »

How does this effect mobile bills? I have internet with virgin but not tv. Does anyone know If I cancel will they then cancel my mobile? I remember them saying you could only have mobile of already a virgin customer. Tia.

Save another 15 per month on your mobile

https://www.boards.ie/vbulletin/showthread.php?t=2058023141

danois

dingding wrote: »

Save another 15 per month on your mobile

https://www.boards.ie/vbulletin/showthread.php?t=2058023141

Would love to but think I’ve 10 months left in contract for phone

Roberto_gas

danois wrote:

Would love to but think I’ve 10 months left in contract for phone

Mobile is never on contract afaik..

TheDriver

Isn't there a big announcement tomorrow from eir about cheaper broadband.

Caranica

I'm sick of playing this game with Virgin every flipping year. I don't want to move provider but I don't think I have the energy to fight them this time.

okidoki987

TheDriver wrote: »

Isn't there a big announcement tomorrow from eir about cheaper broadband.

Website is currently down while they prepare for "exciting things are on the way".
not sure if it's broadband only but this was in the papers,
"Tomorrow, the company is expected to launch a revamped TV service
based on a new set-top box".

shardylan

Have had this with virgin for past few years.They offer me 3 months half off I tell them I want 9 they say they can’t because I had that last year so tell them to cancel .I wait they ring offer 6 I say no they offer 9 . Have to stand firm and be prepared to cancel but you’ll get the 9 . Only for that I wouldn’t stay . It’s too expensive to stay just for the speeds

TallGlass2

Ever since UPC left the building, Virgin has just been crap. If the BB wasn't so decent, I say they would be in serious trouble.

Eir are starting to close the gap, instead of been nice to customers, they are out gouging us.

Equipment on the house so I am one of the lucky ones with a heavily discounted bill, but that gap is closing with these increases, so they are playing a dangerous game with me, piss me off too much, well Virgin and there equipment on my house can take a hike. I also don't want to be one of them neighbors, but this is taking the piss at this stage, each and every year.

comuirch

I signed up to a Broadband, TV and Phone bundle in December last year. Will I be able to cancel the entire contract due to the above price increase, or will they argue that TV and Broadband are separate services/contract?

I've had enough of the truly awful Horizon box and looking to exit at the earliest possible opportunity......

Yggr of Asgard

comuirch wrote: »

I signed up to a Broadband, TV and Phone bundle in December last year. Will I be able to cancel the entire contract due to the above price increase, or will they argue that TV and Broadband are separate services/contract?

I've had enough of the truly awful Horizon box and looking to exit at the earliest possible opportunity......

Your price increase is on the package so you can cancel that one and than choose what ever you want.

Wait a while, Eir TV with Apple 4K TV box is on the way, maybe that is better for you.

Yggr of Asgard

danois wrote: »

Would love to but think I’ve 10 months left in contract for phone

If you are with virgin than you can simply pay off the amount you still owe for the device. Device and Mobile Services Contract are separate.

So you can pay off the rest of the device charges and use a different mobile services provider.

That is unlike with other carriers where you have to stick with them xx month (or spend xx € on services) to owe the phone.

Check out the terms you have signed up for you, you might be able to leave virgin and just continue to pay them for the phone.

mydiscworld

okidoki987 wrote: »

Website is currently down while they prepare for "exciting things are on the way".
not sure if it's broadband only but this was in the papers,
"Tomorrow, the company is expected to launch a revamped TV service
based on a new set-top box".

1GB fibre broadband offer on the website now

Hardtochoose

Crazy pricing. 50 pm for 6 months then 80pm after for the lowest offering (100mb bb).
Eir won’t win many customers with that price

steves2

I never got an email or letter about this and I'm with them, is it just for some customers?

Mrcaramelchoc

vm offered me 47 a month for 9 months and the 62.50 a month after that.12 month contract.i said no and cancelled im going to vodafone.

okidoki987

Hardtochoose wrote: »

Crazy pricing. 50 pm for 6 months then 80pm after for the lowest offering (100mb bb).
Eir won’t win many customers with that price

I can get Siro now and 1GB with Vodafone is 6 months at €25 and €50 for next 6 months, that's €37.50 a month for 12 months.
As soon as I get the VM mail, I will be leaving this time.

okidoki987

Checked my mail and see there is a mail from VM.
Only mentions the change in the 1850 etc numbers and nothing about any price increase?

mydiscworld

The price change is only from Jan 1st but can you use this to break contract before then?

Deep Thought

Strangely the increase to mine, is still less than If I left and got the wife to sign up as a new user

GBX

mydiscworld wrote: »

The price change is only from Jan 1st but can you use this to break contract before then?

Yes. Its in the FAQ as it is an amendment to your contract.

Aquos76

VM just offered me 6 months half price on BB, so 2 months half price @€;59 rate and 4 months on new price of €62.50 then the remaining 6 months at full price of €62.50. In the past few years I’ve had 2 9 months half price and 2 6 months half price offers, he 100% guaranteed me that I won’t get another 9 months deal, especially as I’ve only got phone and BB.

My predicament now is Siro is currently being installed in my area but I’m not sure how long it will be before it’s live, also, we are heavy users with a few months over the 1000gb usage. Apparently eir and Vodafone impose restrictions and possible changes when you exceed their limits.

For the minute I’ve asked him to leave a note on my account with the 6 month offer while I consider my options.

Irish Kev

VM offered upgraded speed from 360mb to 500mb with 54*9 and 3 *69.



I said no, asked to be disconnected in 30 days and the cancellation is processing.



Hopefully take up the 1GB with Sky which is saving of 270 a year

Mrcaramelchoc

Aquos76 wrote: »

VM just offered me 6 months half price on BB, so 2 months half price @€;59 rate and 4 months on new price of €62.50 then the remaining 6 months at full price of €62.50. In the past few years I’ve had 2 9 months half price and 2 6 months half price offers, he 100% guaranteed me that I won’t get another 9 months deal, especially as I’ve only got phone and BB.

My predicament now is Siro is currently being installed in my area but I’m not sure how long it will be before it’s live, also, we are heavy users with a few months over the 1000gb usage. Apparently eir and Vodafone impose restrictions and possible changes when you exceed their limits.

For the minute I’ve asked him to leave a note on my account with the 6 month offer while I consider my options.

if you read my post above i got offered 9 months at 47pm aand then 62.50 for the remaining 3 months.you should ring them back if that suits you.its about 150 cheaper if my maths are correct.

Aquos76

No, the deal they offered me is better,

€29.50 x 2 = €59
€31.25 x 4 = €125
€62.50 x 6 = €375

Total €559

Your offer,

€47 x 9 = €423
€62.50 x 3 =€ 187.50

Total €610.50

deep1

Irish Kev wrote: »

VM offered upgraded speed from 360mb to 500mb with 54*9 and 3 *69.



I said no, asked to be disconnected in 30 days and the cancellation is processing.



Hopefully take up the 1GB with Sky which is saving of 270 a year

Doesn’t sky have 200€ once off fee?

shardylan

Aquos76 wrote: »

VM just offered me 6 months half price on BB, so 2 months half price @€;59 rate and 4 months on new price of €62.50 then the remaining 6 months at full price of €62.50. In the past few years I’ve had 2 9 months half price and 2 6 months half price offers, he 100% guaranteed me that I won’t get another 9 months deal, especially as I’ve only got phone and BB.

My predicament now is Siro is currently being installed in my area but I’m not sure how long it will be before it’s live, also, we are heavy users with a few months over the 1000gb usage. Apparently eir and Vodafone impose restrictions and possible changes when you exceed their limits.

For the minute I’ve asked him to leave a note on my account with the 6 month offer while I consider my options.

I only have bb /phone and had same issue . I told them when I called first time if they wouldn’t give me 9mths I would cancel which I did . A week later I got a call offering me 6 which I declined she said hang on and within 1 min she came back with 9mths . Stand your ground even until day of cancellation you’ll get 9mths
I pay €29 for 9mths then €58 for last 3

Mrcaramelchoc

Aquos76 wrote: »

No, the deal they offered me is better,

€29.50 x 2 = €59
€31.25 x 4 = €125
€62.50 x 6 = €375

Total €559

Your offer,

€47 x 9 = €423
€62.50 x 3 =€ 187.50

Total €610.50

Yea sorry my maths were out.the offer i got from vodafone comes to 480 for the year so im going with that.

ted1

okidoki987 wrote: »

Website is currently down while they prepare for "exciting things are on the way".
not sure if it's broadband only but this was in the papers,
"Tomorrow, the company is expected to launch a revamped TV service
based on a new set-top box".

Response to GoMo and eir 📺

irishgeo

Aquos76 wrote: »

VM just offered me 6 months half price on BB, so 2 months half price @€;59 rate and 4 months on new price of €62.50 then the remaining 6 months at full price of €62.50. In the past few years I’ve had 2 9 months half price and 2 6 months half price offers, he 100% guaranteed me that I won’t get another 9 months deal, especially as I’ve only got phone and BB.

My predicament now is Siro is currently being installed in my area but I’m not sure how long it will be before it’s live, also, we are heavy users with a few months over the 1000gb usage. Apparently eir and Vodafone impose restrictions and possible changes when you exceed their limits.

For the minute I’ve asked him to leave a note on my account with the 6 month offer while I consider my options.

siro takes ages to go live after install. I still cant get it and its installed months ago. pretty happy with virgin for the moment.

Smiles35

Yggr of Asgard wrote: »

Wait a while, Eir TV with Apple 4K TV box is on the way, maybe that is better for you.

How are Eir getting deals with Apple? Horrible company clawing away respect and money.

Brego888

Mrcaramelchoc wrote: »

Yea sorry my maths were out.the offer i got from vodafone comes to 480 for the year so im going with that.

How is Vodafones broadband piped in? Phoneline or cable?

Roberto_gas

Mrcaramelchoc wrote:

vm offered me 47 a month for 9 months and the 62.50 a month after that.12 month contract.i said no and cancelled im going to vodafone.

Same here

Roberto_gas

Brego888 wrote:

How is Vodafones broadband piped in? Phoneline or cable?

Phone line

baldbear

Aquos76 wrote: »

No, the deal they offered me is better,

€29.50 x 2 = €59
€31.25 x 4 = €125
€62.50 x 6 = €375

Total €559

Your offer,

€47 x 9 = €423
€62.50 x 3 =€ 187.50

Total €610.50

How many calls did that take?
In April I could only manage €15 off for 6 months. Broadband only. Rang 3 to times. Got the usual spiel. You got the half price offer before bla bla.

awec

Brego888 wrote: »

How is Vodafones broadband piped in? Phoneline or cable?

It depends which version of Vodafone broadband you end up with. It can either be phone line, or the new Siro installation.

Anything that comes in via a phone line will provide worse service than Virgin for certain.

I'm on Virgin's 30 day contract, no news here of any price increase yet...

Slippin Jimmy

shardylan wrote: »

I only have bb /phone and had same issue . I told them when I called first time if they wouldn’t give me 9mths I would cancel which I did . A week later I got a call offering me 6 which I declined she said hang on and within 1 min she came back with 9mths . Stand your ground even until day of cancellation you’ll get 9mths
I pay €29 for 9mths then €58 for last 3

I'm paying a similar price. What is your broadband speed?

Tar.Aldarion

Must call and cancel or get a deal all right, cheers.

baldbear

Vodafone price looks very good now compared to Virgin. Whats peoples experience with Vodafone?

tom1ie

If Siro is not available in your area, you are basically stuck with virgin media with regards to speed and reliability, would I be correct in saying this?

jeffk

tom1ie wrote: »

If Siro is not available in your area, you are basically stuck with virgin media with regards to speed and reliability, would I be correct in saying this?

Yes

I have a choice of 500 from Virgin or 100 or much less in real world from rest :mad:

tom1ie

jeffk wrote: »

Yes

I have a choice of 500 from Virgin or 100 or much less in real world from rest :mad:

Right, so in other words there is no bargaining leverage to use at the moment.
Although I’ll admit I’m on a half price package at the moment with virgin but I only got that after about 6 phone calls and threatening that I was willing to accept a lower speed for a lower price, which I’m not really willing to accept.
I’m not sure if this tactic is going to work again.

jeffk

tom1ie wrote: »

Right, so in other words there is no bargaining leverage to use at the moment.
Although I’ll admit I’m on a half price package at the moment with virgin but I only got that after about 6 phone calls and threatening that I was willing to accept a lower speed for a lower price, which I’m not really willing to accept.
I’m not sure if this tactic is going to work again.

No there isnt, but the last time I called they almost cut me off a threw an offer at me

Worse case you get 3 months off, better than nothing as the saying goes

awec

tom1ie wrote: »

If Siro is not available in your area, you are basically stuck with virgin media with regards to speed and reliability, would I be correct in saying this?

The best providers are Virgin, Siro and probably Eir FTTH.

Anything that comes through a phone line will be a lot worse than Virgin. That includes most of the packages at Vodafone, Sky, Eir etc etc.

captainshamroc

Smiles35 wrote: »

How are Eir getting deals with Apple? Horrible company clawing away respect and money.

Which one?
:mad:

I am getting slow speeds with Virgin fairly regularly. Anyone got them to reduce price based on that?
I don't have fibre option unfortunately so cancelling is an empty threat.

shardylan

Slippin Jimmy wrote: »

I'm paying a similar price. What is your broadband speed?

I’m on limitless 240mb