EIR - THREE - VODAFONE GENERAL DISCUSSION

DublinGirl1989 · 28-09-2019 5:31pm

Ok so I have come to the end of a contract with Vodafone. It was a 2 year bill pay of 80€ a month on an iPhone! In preparation I requested a NAC code (to unlock the iPhone) 3 weeks ago. Firstly I got an email back saying I couldn’t get it as I’m not the account holder? I am the account holder and filled in all the details on the website correctly, I could check this as I screen shotted it! This email asked me for personal details which I was not comfortable sharing and I responded asking if I could call or resubmit. I never heard back. So I have filled out the form twice more since then, on the website and through my myvodafone. I have heard nothing back!

My contract has ended, I have fully paid for this phone so it is mine. It also means that I am now paying an extra month to Vodafone as it just rolled onto another month! I am wasting money on my new contract as I cannot use it until Vodafone give me this code!

Has anyone else had this kind of issue? How did you sort it, because I just keep hitting brick walls with them!

Slippin Jimmy · 28-09-2019 5:39pm

Never had this particular issue before. From what you have said, you have done everything right. Ring them and lodge a formal complaint. They will need to provide you with a complaint reference number. Once they have given you this, contact Comreg. They will ensure that this gets resolved for you.

Once the contract has ended, you can give notice to cancel your account, change plan or port over to a different network.

mrscloudatlas · 28-09-2019 10:38pm

Signed up with vodafone billpay today. They told me my old number would be ported over in 2 hours max. It's now 10 hours later and the sim card is still not activated. Impossible to talk with a person on a Sat night to resolve this. This is a really bad start. Sorry I ever left three.

Slippin Jimmy · 29-09-2019 10:22am

mrscloudatlas wrote: »

Signed up with vodafone billpay today. They told me my old number would be ported over in 2 hours max. It's now 10 hours later and the sim card is still not activated. Impossible to talk with a person on a Sat night to resolve this. This is a really bad start. Sorry I ever left three.

It usually only takes a couple of hours. If it still has not being done I would download the Vodafone app and speak to an agent through live chat.

BBeats · 29-09-2019 10:46pm

If you can get the bloody app to work let me know, tried it on 3 phones, a tablet, and a pc! their software developers are a joke

_Kaiser_ · 29-09-2019 11:03pm

I just moved from Vodafone to eir on Friday. Was Saturday morning before the port went through but to be fair, no issues since

The signal wasn't great on the motorway for my radio app but then for €9.99 unlimited everything + 80GB data I can't really complain much (Sim only as an existing fibre customer which I also renewed at €35 for the year).
Vodafone's network may be better, but it's not €50 more a month better. Around the city/towns eir is grand plus WiFi calling actually works - unlike VF's version.

I'm of course well aware that if anything goes wrong with eir then the pain will start, but Comreg have proven very useful there in the past, so it's worth the risk.

Muahahaha · 30-09-2019 12:29am

_Kaiser_ wrote: »

I'm of course well aware that if anything goes wrong with eir then the pain will start, but Comreg have proven very useful there in the past, so it's worth the risk.

Thats Eir in a nutshell, was with them for about five years and no major problems. Then tried to cancel to move network and couldnt get through to their call centre for the best part of 6 weeks wasting hours of time in the process. Eventually had to go to Comreg to get it sorted which is just ridiculous having to go to a regulator to get a communications company to actually answer their phone.

mrscloudatlas · 30-09-2019 6:36pm

Slippin Jimmy wrote: »

It usually only takes a couple of hours. If it still has not being done I would download the Vodafone app and speak to an agent through live chat.

Agent keeps saying the port is complete but I have a dead phone in front of me for 3 days now. Really regretting moving to vodafone. Losing money and business. I'm self employed. Not good enough!!

GIMP · 30-09-2019 10:27pm

mrscloudatlas wrote: »

Agent keeps saying the port is complete but I have a dead phone in front of me for 3 days now. Really regretting moving to vodafone. Losing money and business. I'm self employed. Not good enough!!

Did you restart your phone, is the Vodafone sim in your phone, is your phone network unlocked?

mrscloudatlas · 30-09-2019 10:33pm

GIMP wrote: »

Did you restart your phone, is the Vodafone sim in your phone, is your phone network unlocked?

Yes, yes and it's a new phone from vodaphone. The issue is a porting issue.

Gooser14 · 01-10-2019 12:24pm

What do think of the new Vodafone app & web site? I think they are terrible.

Slippin Jimmy · 01-10-2019 12:28pm

The website is absolutely terrible. It's very hard to find anything in their help section. They should have left it well enough alone.

Kalyke · 01-10-2019 1:05pm

The chat function on the App is a joke!!

Slippin Jimmy · 01-10-2019 1:45pm

Kalyke wrote: »

The chat function on the App is a joke!!

I presume it's the same for everyone else, but you if you use predictive text you have to add in a space between words. Any other app does this automatically.

adox · 02-10-2019 12:03pm

My wife has a pay as you go sim with 3. For the last few weeks, on and off she is losing service completely. “No service” constantly on the phone.
Happened again this morning and I said it could just be a coverage problem. She went out for a walk into the centre of the town and still exact same.

Anyone else have issues with 3 mobile? I’m thinking of getting her a prepaid sim from another provider. Any recommendations? I’ve a work phone that’s with Vodafone which never has such issues. Might look at their prepay plans.

Slippin Jimmy · 02-10-2019 12:15pm

adox wrote: »

My wife has a pay as you go sim with 3. For the last few weeks, on and off she is losing service completely. “No service” constantly on the phone.
Happened again this morning and I said it could just be a coverage problem. She went out for a walk into the centre of the town and still exact same.

Anyone else have issues with 3 mobile? I’m thinking of getting her a prepaid sim from another provider. Any recommendations? I’ve a work phone that’s with Vodafone which never has such issues. Might look at their prepay plans.

Vodafone are by far the best for coverage. Has she tried the sim in a different phone to try replicate the problem?

RobbingBandit · 02-10-2019 12:20pm

Been on the 15gb all calls and texts offer from either since meteor introduced it got a text last week telling me I'd need to top up to reactivate my all data and all calls offer going into a store later to ask what's changed and why has anyone else gotten this text

Gooser14 · 02-10-2019 12:21pm

adox wrote:

My wife has a pay as you go sim with 3. For the last few weeks, on and off she is losing service completely. â€œNo serviceâ€ constantly on the phone. Happened again this morning and I said it could just be a coverage problem. She went out for a walk into the centre of the town and still exact same.

The sim might be faulty & need to be replaced.

adox · 02-10-2019 12:31pm

Slippin Jimmy wrote: »

Vodafone are by far the best for coverage. Has she tried the sim in a different phone to try replicate the problem?

Actually just tried now in an old Motorola phone and she has a signal.
Maybe an issue with her phone(iPhone 6s) or possibly the sim?

Might bring her to a 3 shop and get the sim swapped out first to see if that makes a difference.

Slippin Jimmy · 02-10-2019 1:38pm

Try getting a new sim first. If that doesn't work, it may be a phone issue.

adox · 02-10-2019 2:08pm

Slippin Jimmy wrote: »

Try getting a new sim first. If that doesn't work, it may be a phone issue.

Cheers. Yeah will go to a 3 store in the next couple of days for a new sim and see if that helps.

The iPhone was a phone locked to a network but I got it unlocked about a year ago.

msmx5 · 02-10-2019 3:45pm

adox wrote: »

Actually just tried now in an old Motorola phone and she has a signal.
Maybe an issue with her phone(iPhone 6s) or possibly the sim?

Might bring her to a 3 shop and get the sim swapped out first to see if that makes a difference.

Could still be an issue with Three network in your area. If your old Motorola does not do 4g and your iPhones6s does then perhaps there is an issue with handover from 4G to 3G or vice versa in your area (which the Motorola would not suffer from as it would be on 3G all the time or 2g if very very old)

Shn99 · 04-10-2019 8:29pm

Are Three not stocking the 11 pro Max or what? Not available even for preview on the website. Been the same since launch

circadian · 07-10-2019 10:25am

Anyone using the new Cloudflare VPN service for android? I'm on three and it seems they're blocking it, just wondering if anyone is seeing the same.

pgj2015 · 07-10-2019 12:33pm

jeffk · 07-10-2019 1:17pm

circadian wrote: »

Anyone using the new Cloudflare VPN service for android? I'm on three and it seems they're blocking it, just wondering if anyone is seeing the same.

Using or was using it on Vodafone with no issues

Not a VPN per say

I stopping paying for warp plus as may as well put that money towards a proper VPN

circadian · 07-10-2019 3:11pm

jeffk wrote: »

Using or was using it on Vodafone with no issues

Not a VPN per say

I stopping paying for warp plus as may as well put that money towards a proper VPN

Yeah I'd pay for a decent service but ones that accept Google pay are few and far between. Most have some sort of tracking and logging.

jeffk · 07-10-2019 3:18pm

circadian wrote: »

Yeah I'd pay for a decent service but ones that accept Google pay are few and far between. Most have some sort of tracking and logging.

I know I got windscribe for a year via bargain alerts for a tenner, so didnt mind that

But not sure on what is THE go to one is and then the issue of accepting Google Pay

I did look at some of the names, Nord is google pay, but then its like double per month compared to three year deal online

chrislad · 08-10-2019 1:03pm

My son got a text from Three about a contract change (EU rates or something) - Is this one of those good ones where we can finish the contract early?

duffman13 · 08-10-2019 1:05pm

chrislad wrote: »

My son got a text from Three about a contract change (EU rates or something) - Is this one of those good ones where we can finish the contract early?

Nope, it's a regulatory change AFAIK

chrislad · 08-10-2019 1:28pm

duffman13 wrote: »

Nope, it's a regulatory change AFAIK

Ah well. Thanks for the quick reply.

H.E. Pennypacker · 08-10-2019 7:14pm

I’m with Vodafone and have an issue where some texts (confirmation texts from banks, two step verification texts from other sources etc) are not getting through to me. Vodafone say it’s a known problem with no resolution date. Does anyone know if this is an issue with other providers? I don’t want to switch and end up with the same problem.

Mr.Maroon · 08-10-2019 7:20pm

Anyone having problems finding the option to purchase a Data Add On on the new vodafone app?
I've logged in using a laptop too and still can't find the option.

BArra · 08-10-2019 7:58pm

H.E. Pennypacker wrote: »

I’m with Vodafone and have an issue where some texts (confirmation texts from banks, two step verification texts from other sources etc) are not getting through to me. Vodafone say it’s a known problem with no resolution date. Does anyone know if this is an issue with other providers? I don’t want to switch and end up with the same problem.

its an issue with 085 numbers on vodafone

Have also logged the issue with them and got the same spiel back with no ETA on fixing

H.E. Pennypacker · 08-10-2019 8:15pm

BArra wrote: »

its an issue with 085 numbers on vodafone

Have also logged the issue with them and got the same spiel back with no ETA on fixing

Thanks - that makes sense as I’m 085. Guess I’ll switch so as I’ve a new phone and am limited as to what I can use on it.

xckjoo · 10-10-2019 1:30pm

H.E. Pennypacker wrote: »

I’m with Vodafone and have an issue where some texts (confirmation texts from banks, two step verification texts from other sources etc) are not getting through to me. Vodafone say it’s a known problem with no resolution date. Does anyone know if this is an issue with other providers? I don’t want to switch and end up with the same problem.

Having the exact same issue with Three and getting similar responses. Can't even access my bank account stuff now as KBC require the phone app for login. Seriously regretting moving to them

H.E. Pennypacker · 10-10-2019 1:40pm

xckjoo wrote: »

Having the exact same issue with Three and getting similar responses. Can't even access my bank account stuff now as KBC require the phone app for login. Seriously regretting moving to them

That's good to know because I was going to switch to Three to sort it...

Gooser14 · 10-10-2019 2:04pm

H.E. Pennypacker wrote:

That's good to know because I was going to switch to Three to sort it...

You will probably need to get a genuine Vodafone 087 or Three 086 number to solve the problem. I'm on the Three network with an 086 number (ex o2 network) & it works fine.

H.E. Pennypacker · 10-10-2019 2:13pm

Gooser14 wrote: »

You will probably need to get a genuine Vodafone 087 or Three 086 number to solve the problem. I'm on the Three network with an 086 number (ex o2 network) & it works fine.

Thanks, I'm reluctant to change my number as I've had it a good few years now. Do you know if the issue affects Eir too?

xckjoo · 10-10-2019 2:25pm

H.E. Pennypacker wrote: »

Thanks, I'm reluctant to change my number as I've had it a good few years now. Do you know if the issue affects Eir too?

I was on Eir with 087 number and didn't have issue. Was with them since the early Meteor days though so not sure if that matters.
On a side-note, I retried the banking verification and it came through! No idea why it worked this time. Viber and Twitter still not working

Eddie Ere · 11-10-2019 1:37pm

Chancing my arm here but is any of this grounds for cancelling my contract?

Gooser14 · 11-10-2019 4:12pm

Eddie Ere wrote:

Chancing my arm here but is any of this grounds for cancelling my contract?

This change is due to a directive issued by Comreg & as such there is no requirement to offer contact cancellation.

Mr.Maroon · 13-10-2019 2:51pm

Has Vodafone any PAYG plans which lets you keep your €20/€30 top up?

I can't seem to find any on their website.

piplip87 · 14-10-2019 10:11am

Have VF changed the top up process for PAYG. Usually too up a day or two before the offer ends and it starts a new month but topped up yesterday and now it's showing as credit in account but offer not activated ?

Speaking to somebody from VF is awful. On hold for the past 20 minutes and live chat is down

MunsterM · 17-10-2019 6:26pm

H.E. Pennypacker wrote: »

Thanks, I'm reluctant to change my number as I've had it a good few years now. Do you know if the issue affects Eir too?

I'm on Eir with an 086 number (originally O2), and have no problems with texts from bank, revenue, etc.

Phaedrus1 · 17-10-2019 9:48pm

I woke up this morning and had a Vodafone message saying that I had used 80% of my 2GB monthly data allowance the previous night at 5:45 am -- in the morning !!! !I was asleep at that time and the phone was on WiFi anyway.

I rang Vodafone and spent THREE hours discussing it with them. They cannot tell me where I was allegedly connecting to and the information is not showing on my online MyVodafone.ie.

I suggested that the same could happen again tonight and I would be no wiser as to how the charge was accruing - they had no answer and promised to call me back -- they didn't call back.

I'm leaving Vodafone.ie -- they charge top dollar and if they are going to say I took down 1.45GB of data while I was asleep but can't show where I was allegedly connecting to then that's a crazy situation.

Be warned -- Vodafone.ie support is a nightmare !! Their charges are dangerous. And their support is as bad if not wose than Eir.

H.E. Pennypacker · 17-10-2019 11:08pm

MunsterM wrote: »

I'm on Eir with an 086 number (originally O2), and have no problems with texts from bank, revenue, etc.

Thanks - I switched to Eir which immediately resolved the issue. As mentioned here by a previous poster, it seems that Vodafone and Three are having issues with 085 prefix numbers receiving encrypted texts (as most verification texts are). Unfortunately, Vodafone couldn’t say when the issue would be resolved so there was no point in waiting for them to sort it.

FWIW, My experience with Eir both in terms of network and customer service so far has been surprisingly good when compared with Vodafone who seemed to have slipped with customer service recently.

Phaedrus1 · 18-10-2019 1:27pm

I spent THREE HOURS talking to useless Vodafone yesterday. They have totally incompetent help desk staff who have little understanding of how their product works and just keep repeating sentences from scripts and trying to end the call without resolving the issues - a horrible waste of time - as bad as Eir .. if not WORSE ! Be warned if considering moving !!!

Slippin Jimmy · 18-10-2019 10:26pm

What was your issue?

godtabh · 19-10-2019 8:31pm

Slippin Jimmy wrote: »

What was your issue?

that their phone was connected to the vodafone network and used thier data. Of course its vodafone's fault

EIR - THREE - VODAFONE GENERAL DISCUSSION

Comments