Inbound and internal An Post Delays

Bannasidhe wrote: »

Got onto An Post via webchat today to be told there were massive delays in Cork. Ok, says I - but according to your tracking system my item in still in Dublin.
They checked and said no, It's been in Little Island since the 5th.
Can I go collect it? I asked, I only live 10 minutes away.
No.

In fairness, if you were next door, it would still be impossible to collect it. There are thousands of packages in the main centres and until it goes through a scanner and put in a route section, its a needle in a haystack.

Packages are in cages or brutes as they are called. They are 4ft x 4ft and 6ft high. An anpost truck would hold 30 of these and your package is in one of them.

VG31 wrote: »

Just had an An Post delivery today, never had a delivery on a Sunday before!

So how long time did it took ? I mean from austria in total?


Happy days for you...no more an post tracking refresh....

Saturday delivery is a product only Amazon uses that I know of.

The Ayatolla wrote: »

Have something that came from adidas in Germany (Deutsche Post) and is now in the An Post depot in Dublin since June 3rd.

Wondering if this is the "normal" in current cicrumstances?

I'm waiting for something An Post told me is in Cork since 6th June.

Away With The Fairies wrote: »

Finally received my package from America. It took 9 weeks, ordered in April.

I received a couple of packages that i ordered in early May from China last week.

Son contacted An Post about the motorbike wheel that's been in Little Island waiting to travel 10 minutes up the road since 5th June and he said it seems social distancing in the sorting offices is part of the issue.
Still doesn't explain why An Post's tracking service hasn't been updated since 5th June as says the wheel is still in Dublin.
What is the point of offering a tracking service if it's not updated??

Got an email from USPS this morning to tell me my parcel was at the delivering office. Checked An Post tracking and apparently it's out for delivery. No notification from them at all, ever. The tracking finally shows it's in Cork (albeit on a van). 10 days after An Post webchat told me it arrived in Cork.
I still have no idea how much the charges will be.

glasso wrote: »

You're lucky that it's even on the system.
Their normal passive aggressive policy is not to even register the package on the system and leave it in limbo for ages.
Amazon packages seem to get ok service from them as they wouldn't put up with that sh1t.

Yeah, that happened me with stuff from IKEA.
It was webchat on IKEA who gave me the tracking number after I asked was it sent. Never heard a dicky from An Post until it turned up at my door weeks later.

I've stopped ordering from IKEA because An Post do their deliveries.

Bannasidhe wrote: »

The saga continues.

I got an email from USPS saying delivery had been attempted, they will try again.
I check An Post tracking - it's been updated to say delivery was attempted at 11:12 am. I was sitting on my sofa sending emails at that time. No one came near my door. No attempt to deliver notice was dropped off.
I rescheduled my day to be available.

I get on web chat. They tell me my package was sent to the wrong sorting office. I am looking at the tracking info which says it's back in Little Island where it started. The same Little Island that is 10 minutes down the road.

Webchat tells me it will be delivered either this evening or 'in a few days'. But at least it's been scanned now so it's in the system and moving. This after 11 days in the local sorting office.

The only updates I have received in all this time have been from USPS. An Post just seem to expect me to hang around waiting until they manage to get it on the right van and finally find my - not rural - house.

Here ends the saga of the motorbike wheel.

Son went to Little Island. They could not find the frankly not small package. Insisted it was not there even though tracking said it was.
Luckily a friend of mine was on duty and recognised son. He rang other sorting offices. Rang driver. Said leave it with me...

4 hours later friend rings son to say he has the wheel. Come and get it.
Story is delivery driver still had it in the back of his van. Since yesterday. No attempt to deliver it today.

So we got our package, An Post never actually delivered the package.

Hogzy wrote: »

I have had a parcel come from China (DHL) and Slovenia (UPS) to Dublin quicker than I have had An Post deliver a small parcel from 3-4km away (no joke) and limerick.

Slovenia stuff was posted Monday and arrived this morning. China stuff was posted last Thursday and also arrived this morning. Had a whiskey set posted from Teeling distillery in Dublin 8 get posted to my address which is also in Dublin 8 last Thursday and it still hasnt arrived. Similarly I had a small shoe boxed sized parcel get posted from limerick to Dublin 8 last Friday and its still not here. Both are with An Post. Its an absolute joke!!!!

How much was delivery from China and Slovenia. An Post have a guaranteed delivery service too if you pay the premium price.

Also makes no difference even if you were next door to Teeling, it still follows the same route as the cost of looking for the few local parcels far outweighs the savings of an automated system. So it is collected from teeling, brought to the D8 sorting office, sent with all parcels to the parcel centre and queued with all parcels, onto the automated system, scanned to the D8 cages and then locally sorted into the routes.

Same with many distribution systems. EG Cheese made in Cork for M&S goes to the UK and then back to the Cork M&S store.

silver2020 wrote: »

How much was delivery from China and Slovenia. An Post have a guaranteed delivery service too if you pay the premium price.

Also makes no difference even if you were next door to Teeling, it still follows the same route as the cost of looking for the few local parcels far outweighs the savings of an automated system. So it is collected from teeling, brought to the D8 sorting office, sent with all parcels to the parcel centre and queued with all parcels, onto the automated system, scanned to the D8 cages and then locally sorted into the routes.

Same with many distribution systems. EG Cheese made in Cork for M&S goes to the UK and then back to the Cork M&S store.

China was 35 euro and Slovenia was free.

I have been in touch with Teeling who have sent packages for the same event all over Ireland and even France and Germany, Everyone has received their packages bar the people in Dublin 8 and Dublin 10. Called An Post and they gave the usual everywhere is busy spiel. Makes no sense that everyone in the country received their stuff bar the people in two distinct Dublin postcodes.

EDIT: and it seems the people in ireland received their packages from Teeling last Monday.

SPDUB wrote: »

Given that everyone else got them means that they were all sorted so are in cages for Dublin 8 and 10 .

My guess , knowing that the amount of Amazon packages to Dublin 8 was very large pre covid because of all the student accommodation ( it got more packages than bigger offices like Dublin 12 and 24 ) , is they are prioritising Amazon which has been very heavy in all offices

Possibly the situation is also being exacerbated by staff shortages in those 2 offices .

An Post is prioritising Amazon? Seriously?????:eek:

Marlow wrote: »

nah ... not even when the Amazon parcels come through AddressPal and you pay An Post for them, it's any faster.

Just had another 3 come through and they were stuck in Heathrow for a week after Amazon dropped them to AddressPal/An Post.

/M

Actually weekend deliveries are definitely Amazon first and if you run out of space in your van , only

Received a failed delivery docket for my parcel, says An Post attempted to deliver last Friday at 8am, despite the fact I was up and absolutely nobody called to the door, how can they get away with this BS.

Had to queue up for 30mins today at the sorting centre in Dublin 8 to pick up my parcel then. Could hear people venting at the guy behind the counter saying nobody tried calling to their door as well. Some poor woman had an absolute HUGE parcel and had to walk home with it. Ridiculous carry on!

What grace period are we allowing An Post before contacting them? I had a package from Wexford shipped on Thursday. The last scan was Thursday evening (5pm) in the Gorey sorting centre and it hasn't been scanned since. In the interim, I have received a package from Dublin which was shipped around the same time.

Hogzy wrote: »

You obviously work for An Post as your bias is so blatant. You pipe up and rip every post apart but when people detail their genuine issues and faults which are so clearly the fault of An Post you have nothing to say! :rolleyes:

I always laugh at this "you must work for" comment by people when they can;t understand an issue.

No, I don't work for an post, we use them a lot in work, (also DPD and UPS and less so DHL) so we get information, I also keep up to date with general news and understand how delivery services work because where I work it's vitally important.

I'm pragmatic.

All international An Post items go by air, so if there is major disruption in air travel, there's major disruption in post. Far too many people don't understand this and start jumping up and down about delivery delays.

When this all kicked off in March we switched important items to UPS because they have their own aircraft and were not dependent on scheduled passenger flights. It wasn't a secret message we got, it was general news, but because transfer of packages is important for us, we listened and made changes and understood quickly that some items in transit may not arrive for weeks.

And on some posts here I've passed this information on. Maybe I shouldn't bother?

silver2020 wrote: »

You should have contacted them at 6.15pm on Thursday. Disgraceful that during this pandemic when there are multiples of normal volumes that they did not hand deliver your parcel within an hour.

The snowflake generation! :rolleyes:

Thanks for the contribution. I'm used to An Post delivery next day, or the following day therefore I would have expected the delivery Friday or Monday. It is now Tuesday and the parcel has not been scanned since Thursday evening. If there is an issue, I'd like to raise it with An Post sooner rather than later if we need to go down the route of reimbursement for lost parcel etc (the parcel is not exactly low value). But, thanks.

I had a package via Dublin which arrived no issues. This one is being held at Gorey, so I assume there is some delay there. I will hold off till Thursday (giving a full week) until I raise a query.

JackieChang wrote: »

Anyone have any experience with Colissimo? Ordered a small package from France.

Last thing on the tracking system was over a week ago. "Your package has left France".

It can be anywhere from 1 to 5 weeks...depends if its gets stuck in Heathrow or not... no panic


Best of luck

JackieChang wrote:

Last thing on the tracking system was over a week ago. "Your package has left France".

I had one recently with them. It stayed at that until the day it was delivered. I think it was at that status about 10 days.

Pen Rua wrote: »

What grace period are we allowing An Post before contacting them? I had a package from Wexford shipped on Thursday. The last scan was Thursday evening (5pm) in the Gorey sorting centre and it hasn't been scanned since. In the interim, I have received a package from Dublin which was shipped around the same time.

It's been a full week since the last scan and still no movement nor delivery. I tried An Post's live chat again but they were unhelpful. I reached out to the vendor to see could they push it from their end and also had no luck contacting the An Post depot that they usually go through. To the vendor's credit, he's going to send me a second parcel in the hopes it gets here.

I am anxious to get an item posted as some items recently have taken months to arrive. If I bring to a local Dublin suburb post office tomorrow (Saturday) will the parcel be collected and on its way tomorrow or does it wait for the 5 30 pm weekday collection?

Thanks for that. I notice in checking rates that there is a choice of rates so can pay more for speedier delivery. Meanwhile I have decided to go with online order that will deliver my items to the UK address from a UK location so hopefully will get there in good time and save me the bother of packing up parcel.