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Child Item

An Post

Dhenalau

Got a "We attempted to deliver your item" from An Post yesterday.
Was working from home waiting for them and just to be sure, I checked my security cameras. Nobody came to the door...

This is a package from Amazon and it was supposed to be delivered yesterday, I assume An Post has a contract with them and it's easy to enter a fake delivery attempt to keep the stats up...

Inquired online, chat wit a nice customer service person trying to get more info, he could not get an answer to his call to the local post office and send an email asking for more details.

Took the time to go to the local Post Office where I was feed BS by the guy saying they only leave a notice after the third attempt to deliver and a
"Come back on Wednesday, if you do not get a notice"

Let's see if try to deliver today.

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Hogzy

silver2020 wrote: »

You should have contacted them at 6.15pm on Thursday. Disgraceful that during this pandemic when there are multiples of normal volumes that they did not hand deliver your parcel within an hour.

The snowflake generation! :rolleyes:

You obviously work for An Post as your bias is so blatant. You pipe up and rip every post apart but when people detail their genuine issues and faults which are so clearly the fault of An Post you have nothing to say! :rolleyes:

silver2020

Hogzy wrote: »

You obviously work for An Post as your bias is so blatant. You pipe up and rip every post apart but when people detail their genuine issues and faults which are so clearly the fault of An Post you have nothing to say! :rolleyes:

I always laugh at this "you must work for" comment by people when they can;t understand an issue.

No, I don't work for an post, we use them a lot in work, (also DPD and UPS and less so DHL) so we get information, I also keep up to date with general news and understand how delivery services work because where I work it's vitally important.

I'm pragmatic.

All international An Post items go by air, so if there is major disruption in air travel, there's major disruption in post. Far too many people don't understand this and start jumping up and down about delivery delays.

When this all kicked off in March we switched important items to UPS because they have their own aircraft and were not dependent on scheduled passenger flights. It wasn't a secret message we got, it was general news, but because transfer of packages is important for us, we listened and made changes and understood quickly that some items in transit may not arrive for weeks.

And on some posts here I've passed this information on. Maybe I shouldn't bother?

whiterebel

Mod: @Hogzy Its a Boards hard and fast rule - you don't query or insinuate where someone works. For everyone else, can we get this back on topic please.

Pen Rua

silver2020 wrote: »

You should have contacted them at 6.15pm on Thursday. Disgraceful that during this pandemic when there are multiples of normal volumes that they did not hand deliver your parcel within an hour.

The snowflake generation! :rolleyes:

Thanks for the contribution. I'm used to An Post delivery next day, or the following day therefore I would have expected the delivery Friday or Monday. It is now Tuesday and the parcel has not been scanned since Thursday evening. If there is an issue, I'd like to raise it with An Post sooner rather than later if we need to go down the route of reimbursement for lost parcel etc (the parcel is not exactly low value). But, thanks.

I had a package via Dublin which arrived no issues. This one is being held at Gorey, so I assume there is some delay there. I will hold off till Thursday (giving a full week) until I raise a query.

JackieChang

Anyone have any experience with Colissimo? Ordered a small package from France.

Last thing on the tracking system was over a week ago. "Your package has left France".

Bikerguy

JackieChang wrote: »

Anyone have any experience with Colissimo? Ordered a small package from France.

Last thing on the tracking system was over a week ago. "Your package has left France".

It can be anywhere from 1 to 5 weeks...depends if its gets stuck in Heathrow or not... no panic

Best of luck

Bikerguy

Double...mistake

Heebie

JackieChang wrote:

Last thing on the tracking system was over a week ago. "Your package has left France".

I had one recently with them. It stayed at that until the day it was delivered. I think it was at that status about 10 days.

MonkstownHoop

Hi guys, had a package via DHL from the US arrive on the 18th, still nothing showing on An Post tracking with the tracking number provided, this normal? Thanks.

Pen Rua

Pen Rua wrote: »

What grace period are we allowing An Post before contacting them? I had a package from Wexford shipped on Thursday. The last scan was Thursday evening (5pm) in the Gorey sorting centre and it hasn't been scanned since. In the interim, I have received a package from Dublin which was shipped around the same time.

It's been a full week since the last scan and still no movement nor delivery. I tried An Post's live chat again but they were unhelpful. I reached out to the vendor to see could they push it from their end and also had no luck contacting the An Post depot that they usually go through. To the vendor's credit, he's going to send me a second parcel in the hopes it gets here.

Bannasidhe

Pen Rua wrote: »

It's been a full week since the last scan and still no movement nor delivery. I tried An Post's live chat again but they were unhelpful. I reached out to the vendor to see could they push it from their end and also had no luck contacting the An Post depot that they usually go through. To the vendor's credit, he's going to send me a second parcel in the hopes it gets here.

Was chatting to some friends yesterday about An Post - conversation began when someone who lives in Macroom mentioned they had bought an item from Blarney Woollen Mills and was delighted when An Post Tracking said it was in Little Island the next day so she expected delivery soon. No sign of it, she checked tracking - it was in Portlaoise. A week later it's seemingly been making the journey from Portlaoise to Cork and back again on a daily basis.
That opened the floodgates of tales of parcels - all posted in Cork to addresses in Cork either taking lengthy journeys around various sorting offices or just not moving at all for over a week.
My own package was sitting in Little Island for 13 days (the only useful piece of information I got out of webchat)- but according to An Post tracking it was still in Dublin. Now, It's listed as being in Little Island. We collected it from there a week ago.

Garlinge

I am anxious to get an item posted as some items recently have taken months to arrive. If I bring to a local Dublin suburb post office tomorrow (Saturday) will the parcel be collected and on its way tomorrow or does it wait for the 5 30 pm weekday collection?

SPDUB

Garlinge wrote: »

I am anxious to get an item posted as some items recently have taken months to arrive. If I bring to a local Dublin suburb post office tomorrow (Saturday) will the parcel be collected and on its way tomorrow or does it wait for the 5 30 pm weekday collection?

Collections are only done Mon - Fri even from post offices so no point going to a post office on a Saturday .

Garlinge

Thanks for that. I notice in checking rates that there is a choice of rates so can pay more for speedier delivery. Meanwhile I have decided to go with online order that will deliver my items to the UK address from a UK location so hopefully will get there in good time and save me the bother of packing up parcel.

Pen Rua

Pen Rua wrote: »

It's been a full week since the last scan and still no movement nor delivery. I tried An Post's live chat again but they were unhelpful. I reached out to the vendor to see could they push it from their end and also had no luck contacting the An Post depot that they usually go through. To the vendor's credit, he's going to send me a second parcel in the hopes it gets here.

The second package arrived with no issues, so the first is MIA. The vendor provided pre-paid return labels for me to send back the first package if it ever materialises.

WestWicklow1

Just for information....

I posted (An Post) a small package by standard (unregistered) post on 17/06/2020. It arrived today 29/06/2020.

That's 12 days to get from Wicklow to Kilkenny.

Package was correctly addressed and the correct value of stamp as attached.

Hogzy

Yet more of the same ridiculous delays from An Post in Dublin 8. Something posted to me last Wednesday which still hasnt arrived yet stuff from other couriers is arriving with almost no delay.

WestWicklow1

I posted a small package to Kosovo by registered mail with An Post on 12-02-2020. It never arrived. I opened a case in late February 2020.

Yesterday, 30-06-2020, four months after I opened the case, I received a letter from An Post looking for the receipt of postage.

Am I right in saying that the only way to talk to An Post's customer service now is by web chat?

tiredcity

tiredcity wrote: »

Waiting on print sent from Australia (economy) April 14th. No tracking so who knows where it is! Anyone else still waiting on stuff from Oz or should I admit defeat at this stage?

Finally arrived on 29/06/20. Posted 14/04/20. Slightly bent but otherwise intact. Just wanted to give an update in case anyone else is also waiting on things from Australia.

Garlinge

I posted birthday card from here on 9th April, arrived in NSW, Aus last week. In the same week I received parcel from Montana, USA that was posted March 3rd.

SPDUB

Garlinge wrote: »

I posted birthday card from here on 9th April, arrived in NSW, Aus last week. .

Post to Australia was suspended late March and as of last week still was so it's surprising it got there at all .

eiei0

I received my parcel from Australia recently as well after 4 months so there must have been a flight load arrive in,

maxalots

Can anyone fill me in on what delays to expect on a standard royal mail parcel to Ireland? Thanks in advance

justcallmemoses

maxalots wrote: »

Can anyone fill me in on what delays to expect on a standard royal mail parcel to Ireland? Thanks in advance

It took 2 weeks recently for me

justcallmemoses

Any idea how long before an item is released from the below status? Been there a few days now. Bought something from the US that cost €116.48 total of which the delivery cost €45.

"Your delivery is being assessed by customs in DUBLIN PARCEL HUB
DUBLIN 12"

Wing126

Seems we've passed the worst of it in terms of Postal delays from the US. Package was shipped from the states with an untrackable USPS number on the 5th of July. Arrived today!

Pen Rua

Wing126 wrote: »

Seems we're past the worst of it in terms of Postal delays from the US. Package was shipped from the states with an untrackable USPS number on the 5th of July. Arrived today!

Shipped on 5 July, arrived 8 July is an unacceptable delay?

Or, am I misunderstanding your post?

EDIT: Indeed it was my misunderstanding. Whoops.

two wheels good

AddressPal.
Delivered to Hatfield on Thursday. In my Cork PO on Monday morning, 10am.
Happy with that.

(Apparently AddressPal is on the site of the Mosquito aircraft factory during WW2. Hence Mosquito Way address. )

leahyl

Ordered a phone from Three on Monday evening - still hasn't arrived in Cork - been sitting in Dublin hub since Wednesday am at 1.47am - surely something like this shouldn't take this long??

Edit* just got an update that it's in Fermoy now! Should have it today! Still took longer than I thought for a national delivery.

WestWicklow1

Standard letter post sent from Wicklow to Wexford on 3/7/20 not delivered as of 9/7/20 (still undelivered after 6 days)

Standard letter post sent from Donegal to Wicklow on 8/7/20 delivered on 9/7/20 (delivered next day)