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An Post

Dhenalau

Got a "We attempted to deliver your item" from An Post yesterday.
Was working from home waiting for them and just to be sure, I checked my security cameras. Nobody came to the door...

This is a package from Amazon and it was supposed to be delivered yesterday, I assume An Post has a contract with them and it's easy to enter a fake delivery attempt to keep the stats up...

Inquired online, chat wit a nice customer service person trying to get more info, he could not get an answer to his call to the local post office and send an email asking for more details.

Took the time to go to the local Post Office where I was feed BS by the guy saying they only leave a notice after the third attempt to deliver and a
"Come back on Wednesday, if you do not get a notice"

Let's see if try to deliver today.

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JackieChang

Anyone have any experience with Colissimo? Ordered a small package from France.

Last thing on the tracking system was over a week ago. "Your package has left France".

Pen Rua

silver2020 wrote: »

You should have contacted them at 6.15pm on Thursday. Disgraceful that during this pandemic when there are multiples of normal volumes that they did not hand deliver your parcel within an hour.

The snowflake generation! :rolleyes:

Thanks for the contribution. I'm used to An Post delivery next day, or the following day therefore I would have expected the delivery Friday or Monday. It is now Tuesday and the parcel has not been scanned since Thursday evening. If there is an issue, I'd like to raise it with An Post sooner rather than later if we need to go down the route of reimbursement for lost parcel etc (the parcel is not exactly low value). But, thanks.

I had a package via Dublin which arrived no issues. This one is being held at Gorey, so I assume there is some delay there. I will hold off till Thursday (giving a full week) until I raise a query.

whiterebel

Mod: @Hogzy Its a Boards hard and fast rule - you don't query or insinuate where someone works. For everyone else, can we get this back on topic please.

silver2020

Hogzy wrote: »

You obviously work for An Post as your bias is so blatant. You pipe up and rip every post apart but when people detail their genuine issues and faults which are so clearly the fault of An Post you have nothing to say! :rolleyes:

I always laugh at this "you must work for" comment by people when they can;t understand an issue.

No, I don't work for an post, we use them a lot in work, (also DPD and UPS and less so DHL) so we get information, I also keep up to date with general news and understand how delivery services work because where I work it's vitally important.

I'm pragmatic.

All international An Post items go by air, so if there is major disruption in air travel, there's major disruption in post. Far too many people don't understand this and start jumping up and down about delivery delays.

When this all kicked off in March we switched important items to UPS because they have their own aircraft and were not dependent on scheduled passenger flights. It wasn't a secret message we got, it was general news, but because transfer of packages is important for us, we listened and made changes and understood quickly that some items in transit may not arrive for weeks.

And on some posts here I've passed this information on. Maybe I shouldn't bother?

Hogzy

silver2020 wrote: »

You should have contacted them at 6.15pm on Thursday. Disgraceful that during this pandemic when there are multiples of normal volumes that they did not hand deliver your parcel within an hour.

The snowflake generation! :rolleyes:

You obviously work for An Post as your bias is so blatant. You pipe up and rip every post apart but when people detail their genuine issues and faults which are so clearly the fault of An Post you have nothing to say! :rolleyes:

whiterebel

Mod: Silver2020 posts like this add nothing to the thread. If you've nothing helpful to add don’t bother posting.

silver2020

Pen Rua wrote: »

What grace period are we allowing An Post before contacting them? I had a package from Wexford shipped on Thursday. The last scan was Thursday evening (5pm) in the Gorey sorting centre and it hasn't been scanned since. In the interim, I have received a package from Dublin which was shipped around the same time.

You should have contacted them at 6.15pm on Thursday. Disgraceful that during this pandemic when there are multiples of normal volumes that they did not hand deliver your parcel within an hour.

The snowflake generation! :rolleyes:

Pen Rua

What grace period are we allowing An Post before contacting them? I had a package from Wexford shipped on Thursday. The last scan was Thursday evening (5pm) in the Gorey sorting centre and it hasn't been scanned since. In the interim, I have received a package from Dublin which was shipped around the same time.

The tax man

Bikerguy wrote: »

10 weeks parcel from Slovakia...5.5kg

So its not smal....

Me slowly loosing the hope...refresh button burned by now...last tracking says leaving slovakian capital city....some good and most important a new tablet.....not cheap by any means.

Is Anyone waiitng long rime as well from other parts of Europe?

Nearly waiting a month for a parcel from Italy. No update on tracking number since 25th May after spending a few days in the Italian postal system. Last update was item in international exchange centre.
An Post not recognising the tracking number yet.

I've had stuff from the US get to me and stuff from the UK delayed by a few days. Tracking numbers for both still say they're still in the system, yet both delivered.

Hogzy

Received a failed delivery docket for my parcel, says An Post attempted to deliver last Friday at 8am, despite the fact I was up and absolutely nobody called to the door, how can they get away with this BS.

Had to queue up for 30mins today at the sorting centre in Dublin 8 to pick up my parcel then. Could hear people venting at the guy behind the counter saying nobody tried calling to their door as well. Some poor woman had an absolute HUGE parcel and had to walk home with it. Ridiculous carry on!

tiredcity

Waiting on print sent from Australia (economy) April 14th. No tracking so who knows where it is! Anyone else still waiting on stuff from Oz or should I admit defeat at this stage?

Away With The Fairies

scraker wrote: »

Hi Guys, I 've found this thread useful and thought I would leave some information regarding my recent experience on receiving a parcel from Portugal.

Posted 4th May
Dispatched 7th May
Received in Dublin 7th June
Delivered to my address 10th June

There was a lot of worry on where the parcel physically was from the 7th May to 7th June (expensive watch), my opinion is it was shipped on the 7th May, and sat in a warehouse in Dublin for circa a month before it was scanned into the An Post system - however there is a chance it was also sat in Portugal waiting to board a flight for 4 weeks!?

Seems lots of patience is definitely required nowadays on overseas deliveries - just ordered something from China will see how long that takes.

I've ordered stuff from China in early May and have started to receive packages for the past two weeks. Thought it would take longer.

Away With The Fairies

Bikerguy wrote: »

10 weeks parcel from Slovakia...5.5kg

So its not smal....

Me slowly loosing the hope...refresh button burned by now...last tracking says leaving slovakian capital city....some good and most important a new tablet.....not cheap by any means.

Is Anyone waiitng long rime as well from other parts of Europe?

10 weeks for something that was apparently coming from the UK. Made another order for something that also said it shipped from the UK and when it came, it had an address from Asia.

scraker

Hi Guys, I 've found this thread useful and thought I would leave some information regarding my recent experience on receiving a parcel from Portugal.

Posted 4th May
Dispatched 7th May
Received in Dublin 7th June
Delivered to my address 10th June

There was a lot of worry on where the parcel physically was from the 7th May to 7th June (expensive watch), my opinion is it was shipped on the 7th May, and sat in a warehouse in Dublin for circa a month before it was scanned into the An Post system - however there is a chance it was also sat in Portugal waiting to board a flight for 4 weeks!?

Seems lots of patience is definitely required nowadays on overseas deliveries - just ordered something from China will see how long that takes.

Bikerguy

10 weeks parcel from Slovakia...5.5kg

So its not smal....

Me slowly loosing the hope...refresh button burned by now...last tracking says leaving slovakian capital city....some good and most important a new tablet.....not cheap by any means.

Is Anyone waiitng long rime as well from other parts of Europe?

SPDUB

Marlow wrote: »

nah ... not even when the Amazon parcels come through AddressPal and you pay An Post for them, it's any faster.

Just had another 3 come through and they were stuck in Heathrow for a week after Amazon dropped them to AddressPal/An Post.

/M

Actually weekend deliveries are definitely Amazon first and if you run out of space in your van , only

Marlow

nah ... not even when the Amazon parcels come through AddressPal and you pay An Post for them, it's any faster.

Just had another 3 come through and they were stuck in Heathrow for a week after Amazon dropped them to AddressPal/An Post.

/M

Hogzy

SPDUB wrote: »

Given that everyone else got them means that they were all sorted so are in cages for Dublin 8 and 10 .

My guess , knowing that the amount of Amazon packages to Dublin 8 was very large pre covid because of all the student accommodation ( it got more packages than bigger offices like Dublin 12 and 24 ) , is they are prioritising Amazon which has been very heavy in all offices

Possibly the situation is also being exacerbated by staff shortages in those 2 offices .

An Post is prioritising Amazon? Seriously?????:eek:

SPDUB

Hogzy wrote: »

China was 35 euro and Slovenia was free.

I have been in touch with Teeling who have sent packages for the same event all over Ireland and even France and Germany, Everyone has received their packages bar the people in Dublin 8 and Dublin 10. Called An Post and they gave the usual everywhere is busy spiel. Makes no sense that everyone in the country received their stuff bar the people in two distinct Dublin postcodes.

EDIT: and it seems the people in ireland received their packages from Teeling last Monday.

Given that everyone else got them means that they were all sorted so are in cages for Dublin 8 and 10 .

My guess , knowing that the amount of Amazon packages to Dublin 8 was very large pre covid because of all the student accommodation ( it got more packages than bigger offices like Dublin 12 and 24 ) , is they are prioritising Amazon which has been very heavy in all offices

Possibly the situation is also being exacerbated by staff shortages in those 2 offices .

Hogzy

silver2020 wrote: »

How much was delivery from China and Slovenia. An Post have a guaranteed delivery service too if you pay the premium price.

Also makes no difference even if you were next door to Teeling, it still follows the same route as the cost of looking for the few local parcels far outweighs the savings of an automated system. So it is collected from teeling, brought to the D8 sorting office, sent with all parcels to the parcel centre and queued with all parcels, onto the automated system, scanned to the D8 cages and then locally sorted into the routes.

Same with many distribution systems. EG Cheese made in Cork for M&S goes to the UK and then back to the Cork M&S store.

China was 35 euro and Slovenia was free.

I have been in touch with Teeling who have sent packages for the same event all over Ireland and even France and Germany, Everyone has received their packages bar the people in Dublin 8 and Dublin 10. Called An Post and they gave the usual everywhere is busy spiel. Makes no sense that everyone in the country received their stuff bar the people in two distinct Dublin postcodes.

EDIT: and it seems the people in ireland received their packages from Teeling last Monday.

BronsonTB

I can confirm even sending to Australia is a big issue at the moment & will be for the foreseeable. They are holding some packages due to the corona virus at custom points throughout the world. So even if it is been delivered through An post, they will have no control over custom delays.
I had packages take up to 2 months to arrive since 15th March. I haven't lost any packages yet but have stopped buying form outside Ireland until the postal service returns to a more normal level. Better to pay more from an Ireland company (where possible) & have it within days, then an overseas company & wait weeks for delivery. Your local post office is updated weekly with countries that have delays.

silver2020

Hogzy wrote: »

I have had a parcel come from China (DHL) and Slovenia (UPS) to Dublin quicker than I have had An Post deliver a small parcel from 3-4km away (no joke) and limerick.

Slovenia stuff was posted Monday and arrived this morning. China stuff was posted last Thursday and also arrived this morning. Had a whiskey set posted from Teeling distillery in Dublin 8 get posted to my address which is also in Dublin 8 last Thursday and it still hasnt arrived. Similarly I had a small shoe boxed sized parcel get posted from limerick to Dublin 8 last Friday and its still not here. Both are with An Post. Its an absolute joke!!!!

How much was delivery from China and Slovenia. An Post have a guaranteed delivery service too if you pay the premium price.

Also makes no difference even if you were next door to Teeling, it still follows the same route as the cost of looking for the few local parcels far outweighs the savings of an automated system. So it is collected from teeling, brought to the D8 sorting office, sent with all parcels to the parcel centre and queued with all parcels, onto the automated system, scanned to the D8 cages and then locally sorted into the routes.

Same with many distribution systems. EG Cheese made in Cork for M&S goes to the UK and then back to the Cork M&S store.

Hogzy

I have had a parcel come from China (DHL) and Slovenia (UPS) to Dublin quicker than I have had An Post deliver a small parcel from 3-4km away (no joke) and limerick.

Slovenia stuff was posted Monday and arrived this morning. China stuff was posted last Thursday and also arrived this morning. Had a whiskey set posted from Teeling distillery in Dublin 8 get posted to my address which is also in Dublin 8 last Thursday and it still hasnt arrived. Similarly I had a small shoe boxed sized parcel get posted from limerick to Dublin 8 last Friday and its still not here. Both are with An Post. Its an absolute joke!!!!

Bannasidhe

Bannasidhe wrote: »

The saga continues.

I got an email from USPS saying delivery had been attempted, they will try again.
I check An Post tracking - it's been updated to say delivery was attempted at 11:12 am. I was sitting on my sofa sending emails at that time. No one came near my door. No attempt to deliver notice was dropped off.
I rescheduled my day to be available.

I get on web chat. They tell me my package was sent to the wrong sorting office. I am looking at the tracking info which says it's back in Little Island where it started. The same Little Island that is 10 minutes down the road.

Webchat tells me it will be delivered either this evening or 'in a few days'. But at least it's been scanned now so it's in the system and moving. This after 11 days in the local sorting office.

The only updates I have received in all this time have been from USPS. An Post just seem to expect me to hang around waiting until they manage to get it on the right van and finally find my - not rural - house.

Here ends the saga of the motorbike wheel.

Son went to Little Island. They could not find the frankly not small package. Insisted it was not there even though tracking said it was.
Luckily a friend of mine was on duty and recognised son. He rang other sorting offices. Rang driver. Said leave it with me...

4 hours later friend rings son to say he has the wheel. Come and get it.
Story is delivery driver still had it in the back of his van. Since yesterday. No attempt to deliver it today.

So we got our package, An Post never actually delivered the package.

Bannasidhe

The saga continues.

I got an email from USPS saying delivery had been attempted, they will try again.
I check An Post tracking - it's been updated to say delivery was attempted at 11:12 am. I was sitting on my sofa sending emails at that time. No one came near my door. No attempt to deliver notice was dropped off.
I rescheduled my day to be available.

I get on web chat. They tell me my package was sent to the wrong sorting office. I am looking at the tracking info which says it's back in Little Island where it started. The same Little Island that is 10 minutes down the road.

Webchat tells me it will be delivered either this evening or 'in a few days'. But at least it's been scanned now so it's in the system and moving. This after 11 days in the local sorting office.

The only updates I have received in all this time have been from USPS. An Post just seem to expect me to hang around waiting until they manage to get it on the right van and finally find my - not rural - house.

Bannasidhe

glasso wrote: »

You're lucky that it's even on the system.
Their normal passive aggressive policy is not to even register the package on the system and leave it in limbo for ages.
Amazon packages seem to get ok service from them as they wouldn't put up with that sh1t.

Yeah, that happened me with stuff from IKEA.
It was webchat on IKEA who gave me the tracking number after I asked was it sent. Never heard a dicky from An Post until it turned up at my door weeks later.

I've stopped ordering from IKEA because An Post do their deliveries.

odyssey06

Away With The Fairies wrote: »

What is post like within Ireland? Are there much delays?

Stuff is getting to me maybe a day later than would be expected for items for various couriers (including An Post).
Wouldn't want to be relying on next day delivery if something was needed in a hurry.
Most recent item from An Post arrived on time out of the blue, but no tracking.

[Deleted User]

Bannasidhe wrote: »

Son contacted An Post about the motorbike wheel that's been in Little Island waiting to travel 10 minutes up the road since 5th June.
What is the point of offering a tracking service if it's not updated??

You're lucky that it's even on the system.
Their normal passive aggressive policy is not to even register the package on the system and leave it in limbo for ages.
Amazon packages seem to get ok service from them as they wouldn't put up with that sh1t.

Away With The Fairies

What is post like within Ireland? Are there much delays?

Bannasidhe

Got an email from USPS this morning to tell me my parcel was at the delivering office. Checked An Post tracking and apparently it's out for delivery. No notification from them at all, ever. The tracking finally shows it's in Cork (albeit on a van). 10 days after An Post webchat told me it arrived in Cork.
I still have no idea how much the charges will be.