[tiegan]

Originally Posted by The_Conductor

Just talking to xxxxxxx in An Post Greenogue in Dublin.
She says that apparently there are approx. 30k Addresspal items stuck in Greenogue at the moment, the vast majority of them Addresspal UK items (though there are some US items in the mix too), because of an IT failure between An Post and Customs and Excise, which means they have no idea what items have had their customs charges paid, what items owe VAT and what items are exempt.
They're working on it at the moment, but with no eta on a resolution.
System has been down for 4-5 days so far.
Items that were delivered this week- were processed prior to systems issues.

Note: Greenogue is a brandnew facility brought online by An Post to deal with Brexit.

Well thanks for that, I have first hand experience. Paid my duty last Friday, still up in Dublin.

22 January 2021 15:50

Your delivery has been sorted in STORAGE WAREHOUSE, DUBLIN

19 January 2021 12:33

We have your delivery in STORAGE WAREHOUSE, DUBLIN

15 January 2021 08:30

Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12

15 January 2021 08:29

We have your post in DUBLIN PARCEL HUB, DUBLIN 12

15 January 2021 01:40

Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12

15 January 2021 01:34

We have your post in DUBLIN PARCEL HUB, DUBLIN 12

12 January 2021 19:41

We have your post in LONDON, HEATHROW TRANSIT HUB

[paulie1983]

I've a Addresspal USA parcel waiting in Greenigue for over a week and still waiting for customs to get back to me regarding their overcharging customs bill.

[TimHorton]

Originally Posted by paulie1983

I've a Addresspal USA parcel waiting in Greenigue for over a week and still waiting for customs to get back to me regarding their overcharging customs bill.

Have you paid what they asked ?

[The_Conductor]

Here is mine........ (and yes, customs, VAT and carriage all paid)

22 January 2021 11:58

Your delivery has been sorted in STORAGE WAREHOUSE, DUBLIN

21 January 2021 12:23

We have your delivery in STORAGE WAREHOUSE, DUBLIN

20 January 2021 10:26

Your delivery has been sorted in STORAGE WAREHOUSE, DUBLIN

19 January 2021 13:30

We have your delivery in STORAGE WAREHOUSE, DUBLIN

18 January 2021 13:49

Your delivery has been sorted in STORAGE WAREHOUSE, DUBLIN

17 January 2021 12:23

We have your delivery in STORAGE WAREHOUSE, DUBLIN

16 January 2021 10:26

Your delivery has been sorted in STORAGE WAREHOUSE, DUBLIN

15 January 2021 13:30

We have your delivery in STORAGE WAREHOUSE, DUBLIN

14 January 2021 13:49

We have your post in DUBLIN PARCEL HUB, DUBLIN 12

07 January 2021 11:10

Your post has left An Post NEW JERSEY 07726, UNITED STATES OF AMERICA

07 January 2021 11:10

Your delivery has left our handling partner in NEW JERSEY 07726, UNITED STATES OF AMERICA

05 January 2021 09:00

We have your post in NEW JERSEY 07726, UNITED STATES OF AMERICA

[paulie1983]

Originally Posted by TimHorton

Have you paid what they asked ?

No I won't charging me 21% on twice the value when it should be 9 % instead.

[spix]

Originally Posted by The_Conductor

Just talking to xxxxxxx in An Post Greenogue in Dublin.
She says that apparently there are approx. 30k Addresspal items stuck in Greenogue at the moment, the vast majority of them Addresspal UK items (though there are some US items in the mix too), because of an IT failure between An Post and Customs and Excise, which means they have no idea what items have had their customs charges paid, what items owe VAT and what items are exempt.
They're working on it at the moment, but with no eta on a resolution.
System has been down for 4-5 days so far.
Items that were delivered this week- were processed prior to systems issues.

Note: Greenogue is a brandnew facility brought online by An Post to deal with Brexit.

It just keeps getting worse...what a disaster.
Wonder how this affects the deadline on paying the customs bill before parcel returned to sender?

[spix]

Originally Posted by paulie1983

I've a Addresspal USA parcel waiting in Greenigue for over a week and still waiting for customs to get back to me regarding their overcharging customs bill.

Is it the anpost email you used? Anytime I emailed them previously during more normal times, I'd get no response or they'd come back to me after 3 weeks apologizing for the delay. There is no way they can handle this kind of volume, doubt anyone is even reading them. Just pay and then go after the refund, to avoid them returning the parcel to sender. I know it would be ridiculous for them to do so when the charges are wrong and not replying within an acceptable amount of time, but can't put anything past them to be honest.

[wozniattack]

Originally Posted by spix

It just keeps getting worse...what a disaster.
Wonder how this affects the deadline on paying the customs bill before parcel returned to sender?

I called them yesterday after the second time they failed to charge my card.

I was told that they wouldn't be returning parcels until the issue is resolved and you then fail to pay a few times.

Just this morning they processed my one item that was due December 28th.
So it's back to business for now it seems.

[surfin_shoes]

Dumb question, is there any way of tracking a parcel once it's been received at their UK depot? That's obviously as far as my Royal Mail tracking goes

[TimHorton]

Originally Posted by surfin_shoes

Dumb question, is there any way of tracking a parcel once it's been received at their UK depot? That's obviously as far as my Royal Mail tracking goes

You will get an email with an AnPost tracking number as soon as it is processed in the UK and you can follow it from there to your home, You will get another email looking for Duty to be paid but that comes after you get the AnPost Tracking number and before it's delivered to your home.

[nialler1978]

Originally Posted by surfin_shoes

Dumb question, is there any way of tracking a parcel once it's been received at their UK depot? That's obviously as far as my Royal Mail tracking goes

Just from my experience, I received my order this morning, took 3 weeks. I received the text and email from address pal to pay customs 6 days ago, I paid it immediately. I checked tracking daily and it was listed as as LONDON, HEATHROW TRANSIT HUB up until last night. I then got a text this morning saying the package was due for delivery in up to 3 working days. Post man came about 20 minutes later and dropped it off.

So, just from my experience, tracking is non-existent and address pal is nothing short of useless as things stand.

[Discodog]

Originally Posted by nialler1978

Just from my experience, I received my order this morning, took 3 weeks. I received the text and email from address pal to pay customs 6 days ago, I paid it immediately. I checked tracking daily and it was listed as as LONDON, HEATHROW TRANSIT HUB up until last night. I then got a text this morning saying the package was due for delivery in up to 3 working days. Post man came about 20 minutes later and dropped it off.

So, just from my experience, tracking is non-existent and address pal is nothing short of useless as things stand.

Tracking of all mail seems to be very hit or miss. I sent a couple of items to a friend in Finland - their postal service is usually excellent & delivery is 5 working days. Both items took over two weeks with no tracking once they left Ireland. They wasn't any tracking in Finland either.

They sent me a package on January 13th. No sign of it yet.

[Rewired]

I have an AP item in the Dublin sorting facility since the 20th. Seems like everything is delayed.

[b481]

w/r/t customs charges, are they automatically charged to your card like the AddressPal fee, or paid like they usually are (at the door or at the post office)?

[Rewired]

Edit: not automatic, can now be paid online or with cash at a post office. They will email you with a link for online payment.

Your Customs Charge can be paid either:
online at anpost.com/PayCustoms, using your credit/debit card and the Customs reference number detailed on the Postcard/SMS/Email; or
at any Post Office, using your credit/debit card or cash. Please bring the email or the card you received in the post with you to the Post Office.
Once your payment is complete, we will arrange for your item to be delivered.