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Virgin Media Cancellation deals

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Comments

  • Closed Accounts Posts: 892 ✭✭✭Just a little Samba


    Yeah you need a spanner or a pliers or something and just screw that off and you're good to go.

    They will be standard definition as far as I remember.


  • Registered Users, Registered Users 2 Posts: 69,536 ✭✭✭✭L1011


    The other output is FM radio only, if you get TV the signal will be aggressively attenuated.


  • Closed Accounts Posts: 892 ✭✭✭Just a little Samba


    L1011 wrote: »
    The other output is FM radio only, if you get TV the signal will be aggressively attenuated.

    I think you might be right, in which case he'll need a splitter like this:
    9-F2WE.jpg


  • Registered Users, Registered Users 2 Posts: 69,536 ✭✭✭✭L1011


    Needs to be one that can return the uplink signal from the modem also. That one likely can't.


  • Closed Accounts Posts: 892 ✭✭✭Just a little Samba


    L1011 wrote: »
    Needs to be one that can return the uplink signal from the modem also. That one likely can't.

    This is the one going from the box on the wall of the house I am currently sitting in (not my own house) to the cable router and the TV. It's the same basic splitter and it's working grand. This was installed by UPC themselves.

    11t8qcp.jpg


  • Registered Users Posts: 12 thaiwolf


    This works people just in time for the masters I think good idea not to advertise too much though!


  • Registered Users Posts: 63 ✭✭Larcoon


    Hi, Whats the best deal out there now for existing(Out of Contract) for BB and Phone. I heard UPC are getting tight.


  • Banned (with Prison Access) Posts: 1,586 ✭✭✭sasta le


    Got the basic tv and 120 bb Jan 14 its 60 a month
    Could I just go back to just internet?Do I have to give back the equipment?


  • Registered Users, Registered Users 2 Posts: 1,861 ✭✭✭Cushie Butterfield


    sasta le wrote: »
    Got the basic tv and 120 bb Jan 14 its 60 a month
    Could I just go back to just internet?

    Yes, assuming you entered a 12 month contract you should be now on a rolling 30 day contract. You'll need to contact them & give 30 days notice to remove the tv element of your package. They might charge you a downgrade fee - post over on the Talk to UPC forum to clarify & for details on best way to achieve what you want: http://www.boards.ie/ttforum/1546

    sasta le wrote:
    Do I have to give back the equipment?
    Yes, as the equipment remains the property of UPC. You'll be contacted to arrange a mutually suitable timeframe & date for their couriers to collect it from you.


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  • Banned (with Prison Access) Posts: 1,201 ✭✭✭tharmor


    As someone who works in the loyalty department in UPC I have great entertainment reading all your posts. All I'd say is it's completely at the agents discretion as to whether they want to give you an offer and generally the nicer you are the better the offer. If someone is rude they can generally expect no more than to be given the email address and sent on their way!

    Wow can I get 12 months half price offer ?

    PM sent ;););) !


  • Registered Users Posts: 38 thecraicaddict


    tharmor wrote: »
    Wow can I get 12 months half price offer ?

    PM sent ;););) !

    I am not commenting on this any further, In a pm or otherwise. You having cheaper broadband would not be worth my job I'm afraid.


  • Banned (with Prison Access) Posts: 2,011 ✭✭✭Tugboats


    As someone who works in the loyalty department in UPC I have great entertainment reading all your posts. All I'd say is it's completely at the agents discretion as to whether they want to give you an offer and generally the nicer you are the better the offer. If someone is rude they can generally expect no more than to be given the email address and sent on their way!

    Or get lied to and get given a deal that's later claimed to be a misquote


  • Closed Accounts Posts: 383 ✭✭surpy


    As someone who works in the loyalty department in UPC I have great entertainment reading all your posts. All I'd say is it's completely at the agents discretion as to whether they want to give you an offer and generally the nicer you are the better the offer. If someone is rude they can generally expect no more than to be given the email address and sent on their way!

    Laughing at customers!
    That's pretty much upc in a nutshell ;)


  • Banned (with Prison Access) Posts: 1,201 ✭✭✭tharmor


    I am not commenting on this any further, In a pm or otherwise. You having cheaper broadband would not be worth my job I'm afraid.

    No one is sending any PM....UPC and no sense of humour...makes sense....


  • Registered Users Posts: 186 ✭✭lowbatt07


    tharmor wrote: »
    Wow can I get 12 months half price offer ?

    PM sent ;););) !

    upc havent givent the 12mths half price offer in a long time. they only offer 6 mths half price now


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  • Registered Users Posts: 935 ✭✭✭darconio


    My half price deal expired last month (I have 120Mb broadband and digital tv); after a couple of calls I was able to get the same bundle for another year: 6 months at 35€ and 6 months at 70€ (around 52€ for 12 months)
    Quite happy with what I got since I enquired to get just the broadband and the best they could do was 45€ a month (don't need 240mb tbh)


  • Registered Users Posts: 1,445 ✭✭✭WeleaseWoderick


    Currently have 30mb Broadband and phone and was paying €31.78 for this for the last 12 months. Latest bill came in for €44.99 and when I called up about it and pointed out that this is the same price as the 120mb connection, I was told I would have to sign up for a 12 month contract to get 120mb at that price.

    I'm happy enough with the 30mb speed but definitely not happy paying €45 for it. If I threaten to cancel, how likely am I to get a deal?


  • Registered Users, Registered Users 2 Posts: 1,861 ✭✭✭Cushie Butterfield


    Currently have 30mb Broadband and phone and was paying €31.78 for this for the last 12 months. Latest bill came in for €44.99 and when I called up about it and pointed out that this is the same price as the 120mb connection, I was told I would have to sign up for a 12 month contract to get 120mb at that price.

    I'm happy enough with the 30mb speed but definitely not happy paying €45 for it. If I threaten to cancel, how likely am I to get a deal?
    For broadband & phone only - highly unlikely. As an existing customer the best you can probably hope for is a free DOCSIS 3.0 modem. Ring to cancel & see what they offer.

    You could also cancel & get someone else in your household to sign up as a new customer to avail of the new customer offers.


  • Registered Users, Registered Users 2 Posts: 573 ✭✭✭jonnybravo


    Currently have 30mb Broadband and phone and was paying €31.78 for this for the last 12 months. Latest bill came in for €44.99 and when I called up about it and pointed out that this is the same price as the 120mb connection, I was told I would have to sign up for a 12 month contract to get 120mb at that price.

    I'm happy enough with the 30mb speed but definitely not happy paying €45 for it. If I threaten to cancel, how likely am I to get a deal?


    Should be able to get half price for 6 months. I got €20 for 6 months and €40 for 6 months (120 mb) broadband and phone in February.


  • Registered Users Posts: 1,445 ✭✭✭WeleaseWoderick


    For broadband & phone only - highly unlikely. As an existing customer the best you can probably hope for is a free DOCSIS 3.0 modem. Ring to cancel & see what they offer.

    You could also cancel & get someone else in your household to sign up as a new customer to avail of the new customer offers.

    Is there a similar 30 day timeframe to change your mind that Sky offer if they do accept my cancellation?

    Edit: I rang the direct loyalty line and was upgraded to 120mb with 4 months half price and a new modem. Not the most amazing deal ever but happy enough for the moment.


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  • Registered Users, Registered Users 2 Posts: 1,861 ✭✭✭Cushie Butterfield


    Is there a similar 30 day timeframe to change your mind that Sky offer if they do accept my cancellation?

    Edit: I rang the direct loyalty line and was upgraded to 120mb with 4 months half price and a new modem. Not the most amazing deal ever but happy enough for the moment.
    If you'd gone ahead with the 30 day cancellation notice, yes you'd be able to change your mind within that 30 days.

    Four months half price with free modem is better than I expected you'd be offered, so you did well to get that.

    Hopefully they won't start messing with the prices again, but their greed holds no bounds, but if they decide to increase their prices early in the new year you'll have a get-out option if the price increase affects your subscription amount. In that event if you go to cancel then you might be offered another incentive to stay.


  • Registered Users Posts: 5 hennigab


    I got rid of my tv package and just kept broadband with upc. I just tried running a coax cable through a splitter to my tv and I'm getting a picture but just fuzz instead of sound. Anyone have any idea what I'm doing wrong?


  • Registered Users, Registered Users 2 Posts: 3,213 ✭✭✭Keith186


    hennigab wrote: »
    I got rid of my tv package and just kept broadband with upc. I just tried running a coax cable through a splitter to my tv and I'm getting a picture but just fuzz instead of sound. Anyone have any idea what I'm doing wrong?

    Poor connection maybe?

    Too late for you but for anyone else considering this option, check what sort of picture quality you get on analogue through the coaxial cable before cancelling to see if its gonna be watchable.


  • Registered Users, Registered Users 2 Posts: 29,900 ✭✭✭✭Wanderer78


    Keith186 wrote: »
    Too late for you but for anyone else considering this option, check what sort of picture quality you get on analogue through the coaxial cable before cancelling to see if its gonna be watchable.

    do you know if they are gonna shut down the analogue signal at any stage?


  • Registered Users, Registered Users 2 Posts: 3,213 ✭✭✭Keith186


    Wanderer78 wrote: »
    do you know if they are gonna shut down the analogue signal at any stage?

    No idea, sorry. You might get an answer over in the Cable TV forum here.


  • Registered Users Posts: 85 ✭✭szita2000


    We 've been with UPC for about 3 years now. and we used to pay 55 for 120Mb internet and some basic phone package.
    We have seen the new deals of 240Mb + phone + TV for 35/ months and 90 after 6 months.
    We just rung them up and said that we will cancel and I (hubby) will ring back as a new customer to get the deal, so they said they will do it straight away no need to cancel.


  • Registered Users Posts: 155 ✭✭caper23


    sky doing a deal for upc customers.

    €30 a month which includes multiroom
    add hd for 7.50.

    this is a 2 year price freeze.
    great deal.

    ask at ur local shopping centre desk...


  • Registered Users, Registered Users 2 Posts: 1,510 ✭✭✭hadepsx


    caper do you work for sky or something?


  • Registered Users Posts: 155 ✭✭caper23


    no nothing to do with them..


  • Registered Users Posts: 186 ✭✭lowbatt07


    It's been reported that Upc have lost over 36k TV customers over the past 12 months , meanwhile sky are offering heavy discounts for 12mths incl sports/movies package . Will be interesting if Upc will re- introduce the 12 mth half price discount - their current discount aren't great


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  • Moderators, Music Moderators, Recreation & Hobbies Moderators Posts: 9,389 Mod ✭✭✭✭Lenny


    I think people. Got fed up of their increases even January.. My yearly discount was uo on 3rd of April, Rang them on the first, got 240mg be & unlimited calls to. Mobiles & landlines 27.50 for 6 months then 55 for 6 months, decent enough considering new customers only got it for 35,but I think a lot of people left upc now and went free view


  • Registered Users, Registered Users 2 Posts: 1,002 ✭✭✭jay-me


    Lenny wrote: »
    I think people. Got fed up of their increases even January.. My yearly discount was uo on 3rd of April, Rang them on the first, got 240mg be & unlimited calls to. Mobiles & landlines 27.50 for 6 months then 55 for 6 months, decent enough considering new customers only got it for 35,but I think a lot of people left upc now and went free view

    Free view is right lol


  • Registered Users, Registered Users 2 Posts: 20,838 ✭✭✭✭cormie


    Is free view and saorview the same thing? Out of curiosity, is it possible to get sky box office events if you have UPC or is it only possible if you have sky?


  • Registered Users, Registered Users 2 Posts: 2,580 ✭✭✭Thundercats Ho


    caper23 wrote: »
    sky doing a deal for upc customers.

    €30 a month which includes multiroom
    add hd for 7.50.

    this is a 2 year price freeze.
    great deal.

    ask at ur local shopping centre desk...

    €30?
    You sure it's not a shilling?


  • Closed Accounts Posts: 383 ✭✭surpy


    After a bit of back and forth we got half price for 6 months and 6 months at full price averages out at 63pm which isn't too bad all in.
    We can decide again in a year if we want to change.

    They gave us a new horizon box which actually seems way faster and wifi seems more stable too.


  • Registered Users Posts: 423 ✭✭loup


    surpy wrote: »
    After a bit of back and forth we got half price for 6 months and 6 months at full price averages out at 63pm which isn't too bad all in.
    We can decide again in a year if we want to change.

    They gave us a new horizon box which actually seems way faster and wifi seems more stable too.

    Also got same offer today on the back of the Sky Groupon deal. Pretty happy with that for the year.


  • Registered Users Posts: 884 ✭✭✭zefer


    Whats the number sequence once connected to 1908 for loyalty dept does anyone know?


  • Registered Users, Registered Users 2 Posts: 1,285 ✭✭✭eoinf


    hennigab wrote: »
    I got rid of my tv package and just kept broadband with upc. I just tried running a coax cable through a splitter to my tv and I'm getting a picture but just fuzz instead of sound. Anyone have any idea what I'm doing wrong?

    wont work.

    you need a decoder of some description analogue signal was switched off some time ago.


  • Registered Users, Registered Users 2 Posts: 2,249 ✭✭✭pippip


    eoinf wrote: »
    wont work.

    you need a decoder of some description analogue signal was switched off some time ago.

    No it wasn't, upc analogue is still going.

    I actually switched to SKY earlier in the year and I still have the upc analogue channels in all my rooms. Someone told me they don't bother sending anyone to disconnect the lines anymore. Also plenty of people with just the UPC broadband who have the analogue channels.


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  • Registered Users, Registered Users 2 Posts: 860 ✭✭✭ucd.1985


    eoinf wrote: »
    wont work.

    you need a decoder of some description analogue signal was switched off some time ago.



    I'm doing exactly this and getting the basic channels so it is def possible.


  • Registered Users Posts: 186 ✭✭lowbatt07


    eoinf wrote: »
    wont work.

    you need a decoder of some description analogue signal was switched off some time ago.


    This isn't correct. The Upc signal is a cable signal which is very much active and will continue to do so for years. This signal isn't encrypted and you should be receiving a picture -if you're not it probably due to a poor connection

    Analogues signals were turns off last yr (or maybe 2013) and MMDS is due to be switched off shortly but cable signal is still fine


  • Registered Users, Registered Users 2 Posts: 3,383 ✭✭✭peckerhead


    pippip wrote: »
    ...plenty of people with just the UPC broadband who have the analogue channels.
    One more here.


  • Registered Users Posts: 224 ✭✭knipper


    I've UPC bb/phone and couldn't get any channels from the line. Could before and not now. Its a brand new line so that could explain it maybe.


  • Registered Users, Registered Users 2 Posts: 19,687 ✭✭✭✭Muahahaha


    I was on the half price deal from May last year when I started this thread. It was €45 a month for basic tv and 120mb BB. A few weeks back the best they could offer me was €59 for both for 12 months (down from €75 iirc). Anyway with Skys current offer of TV for €16 a month/12 months I knew I was cancelling the TV element of my package. I wanted to retain UPC BB as I feel its better than using Eircoms lines with Sky. UPC first offered €45 a month for BB only (€540 for the year), I said I would switch to Sky as they have €30 a month for 6 months, then €50 thereafter (works out at €480 for the year) and she responded with €22.50 for 4 months then €45 for the following 6 which is €450 for the year or else €37.50 a month. That was as good as it seems to get, maybe someone else will manage to get €22.50 for 6 months for BB only but AFAIK thats only for brand new customers.

    Anyway I'm happy, €37.50 and €16 is €53.50 a month for both which is a little more than I had been paying but it also has the advantage of a free Sky install so this time next year I can consider going free to air.

    Hope this helps others.


  • Moderators, Sports Moderators Posts: 19,192 Mod ✭✭✭✭slave1


    Just off the phone to UPC, they phoned me, signed up for the 120BB/unlimited local and mobile calls and Horizon TV for 12months at €25/month, choose self install and the horizon box will remain in the box as no interest in it with Saorview and Freesat throughout the house


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  • Registered Users, Registered Users 2 Posts: 2,716 ✭✭✭brightkane


    slave1 wrote: »
    Just off the phone to UPC, they phoned me, signed up for the 120BB/unlimited local and mobile calls and Horizon TV for 12months at €25/month, choose self install and the horizon box will remain in the box as no interest in it with Saorview and Freesat throughout the house

    If you were in contract how long was left?

    I am hoping for the call!


  • Moderators, Sports Moderators Posts: 19,192 Mod ✭✭✭✭slave1


    brightkane wrote: »
    If you were in contract how long was left?

    I am hoping for the call!

    7 months left on contract, guy on the phone said it was a big TV push, I have never had TV with UPC so don't know if that's anything to do with it?


  • Registered Users, Registered Users 2 Posts: 2,716 ✭✭✭brightkane


    slave1 wrote: »
    7 months left on contract, guy on the phone said it was a big TV push, I have never had TV with UPC so don't know if that's anything to do with it?

    Cheers. I have about the same left on mine. Had tv previously and dropped it. Just have bb. Streaming at the moment snd it's going grand but would take tv if it wss offered. What package did they give you.??


  • Moderators, Sports Moderators Posts: 19,192 Mod ✭✭✭✭slave1


    brightkane wrote: »
    Cheers. I have about the same left on mine. Had tv previously and dropped it. Just have bb. Streaming at the moment snd it's going grand but would take tv if it wss offered. What package did they give you.??

    120Mb Anytime Mobile and Horizon TV


  • Closed Accounts Posts: 6,925 ✭✭✭RainyDay


    brightkane wrote: »
    I am hoping for the call!
    I'm wondering if it is worth making the call instead of waiting. My contract is up in August, for TV/BB/Phone at €45 per month. I wonder if these deals will be still around in August?


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